We spent long weekend and enjoyed the area. Grand hotel was clean and hotel staff were very accommendating and friendly. Especially the manager Sam. We were not able to use the restraunt or bar except for a couple of mornings for breakfast due to conventions and private parties. when you make reservations be sure to ask about what conventions are...
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Dear DennisL ,
Thank you for commenting on our hotel. We appreciate your compliments. Our goal is to create a great experience for all of our guests.
You have given other travelers some great suggestions. .
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time...
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I stayed in one of Fort William Henry's Standard West rooms. I was trying to search for a discount on their website but was unable to. I thought it was strange that a "fort" wouldnt have a military discount. I also didnt see an option for AAA. Not a big deal, but there are other hotels in the area with...
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I stayed here with my family over the passover holiday as part of a passover program. The hotel staff were extremely accomodating. We had a large group of around 300 participants in the program and around 100 of them were children. I was amazed at how calm, agreeable, and friendly the staff were. I have been to other hotels where...
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Dear hotelguest4321,
Thank you for those kind words. Your group was a pleasure to host.
Sincerely,
Sam Luciano
General Manager
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We spent a two nite week end in April at the Fort Henry Hotel (my daughter, my niece and myself)
The personnel was warm and courteous
The inside pool water was pleaseantly warm
We also enjoyed the spa
The room was cosy, the environment very quiet and the two double beds had very confortable mattresses
The view over lake George...
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Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...
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Great hotel, nice location in a great area could walk to all kinds of great restaurants and shopping.
Had a mini suite with a fireplace that made for a great romantic getaway. really courteous and attentive staff at the desk as well
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Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...
More
We stayed here for a conference. The hotel is very nice- comfortable lobby area, room was large and roomy. Bed was comfortable- even the pull-out couch was cozy.Bathroom was also spacious. Little kitchenette was helpful. Indoor pool and spa was clean and relaxing. There is a deck in the back overlooking the lake- stunning views. Staff was very friendly and...
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Dear Trvlmaven:
Thank you for your kind review and for recognizing our commitment to excellence.
Sincerely,
Sam Luciano
General Manager
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My husband wanted to give me an overnight to get some much needed rest. Since it was off season we had our choice of places to stay. After driving around Lake George we noticed the sign outside of Fort William Henry Hotel that said there was a Happy Hour at the Tavern, therefore, we decided to stay there! We checked...
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Dear Donna B,
Thank you for commenting on our hotel. We appreciate your honest critique. I will take full responsibility for the miscommunications.
You are correct, our bar and restaurant was closed for a private party and our normal internal marketing signs were not taken down. Although unusual, we find it necessary to close our food service venue, during the...
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My husband and I had our wedding here in October, and it was magic. The banquet staff was amazing and Roberta, the wedding coordinator saw every details was perfection. We had a wonderful time, the food was superb and my guests were beyond pampered. We did not have to lift a finger the entire weekend. We even had our rehearsal...
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This is a great hotel. Wonderful view of the lake. Clean and spacious room. Loved the sauna, Jacuzzi and indoor pool. Was able to get room for a reduced price :)
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Dear Debbie R,
Thank you for being our guest and reviewing our hotel.
Sincerely,
Sam Luciano
General manager
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It is 6:30am and I am now sitting in a small lounge outside the in hotel restaurant because I can't get a decent internet signal in my room or in the main lobby!!! If you are looking for a good quality stay and want service don't come here. I am not in the habit of writing negative reviews of hotels...
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Dear Revbkelly,
Thank you for commenting on our hotel. We appreciate your honest critique.
We are currently checking our Wi-Fi systems. They have been extremely reliable. Their coverage paths include all of our public area. We are not sure why this failed during your stay. Our local provider may have been experiencing problems.
We are also sorry that our premium...
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