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BEST WESTERN PLUS the Inn of Lackawanna

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2500 Hamburg Turnpike, Lackawanna, NY 14218
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1 room 1 adult
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BEST WESTERN PLUS the Inn of Lackawanna
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186 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS the Inn of Lackawanna
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Fairborn, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 28, 2014

the bed was very comfortable and the hotel was very clean....loved the fireplace in the entrance way...the employees were very friendly.....it would be much nicer if people were not allowed to smoke at the entrance to hotel tough.....NASTY feeling just as you walk in.....once the smell finally clears you do see a beautiful/clean entrance way with a welcoming fireplace

Review collected in partnership with Best Western

Helpful?
1 Thank Donna2334
gmbwlackawanna, Front Office Manager at BEST WESTERN PLUS the Inn of Lackawanna, responded to this review

Thank you for taking the time to review our hotel.Your feedback is very important to us and we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 4, 2014

This was a New Year's getaway, the hotel was very comfortable and warm during sub zero temps and blowing snow. Staff were friendly, room was very clean and spacious. Comfortable beds and clean washrooms. Indoor swimming and fitness were refreshing. Breakfast was average with fresh selection the dining area was clean. Only drawback -- hotel is in an isolated area,... More 

Review collected in partnership with Best Western

Helpful?
1 Thank nancyk833
gmbwlackawanna, Front Office Manager at BEST WESTERN PLUS the Inn of Lackawanna, responded to this review

I am happy to hear you enjoyed your stay. Thank you for the positive feedback! We hope to see you aain soon. More 

toronto, Canada
1 review
2 of 5 stars Reviewed December 29, 2013

Our stay is not as good when we went to other places and stayed at other best western hotels,This hotel have some unfriendly staff, especially in the dining room area, they chose people to greet hi, hello or good morning, watch you while you are eating and busy chatting in the next table, and lady in the front desk is... More 

Review collected in partnership with Best Western

Helpful?
Thank Aprilynn R
gmbwlackawanna, Front Office Manager at BEST WESTERN PLUS the Inn of Lackawanna, responded to this review

Thank you for taking the time to write your review. We sincerely apologize for the issues you encountered during your stay. Your feedback is very important to us and we will share it with our team. More 

Ingersoll
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 14, 2013

This is still a relatively new property and each visit has been most enjoyable. The first visit I was in room that had access to another, which was occupied by some rambuntious young ladies and the noise carried through the door. I have requested no adjoining room in future and they have complied.

Review collected in partnership with Best Western

Helpful?
1 Thank Terry C
Hamilton, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed December 5, 2013

The hotel was newer and the rooms well decorated. The room had a king size bed and whirl pool ad large flat screen. Lots of shopping i the local area and easy access from the border for us canadians. The breakfast was fresh and hot and lots of room in the dinning area. Area was back from the freeway and... More 

Review collected in partnership with Best Western

Helpful?
Thank roycdn
White Bluff, Tennessee, United States
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed November 30, 2013

The hotel looks relatively new so I was expecting better. Check in was smooth but the lady at the front desk seemed to have a rather dull personality, which made asking questions about local restaurants difficult. She handed us a piece of paper with very basic directions so thank goodness for the GPS or we wouldn't have found them. Hotel... More 

Helpful?
Thank Carrie W
Toronto, Canada
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 21, 2013

I was passing through Lackawanna to head home from a meeting and needed a hotel to stay overnight. Arrived at 8:00pm and left at 4:00am. Checkin was smooth and pleasant. Was situated on the 3rd floor away from the elevators. I noticed that there was a good sized breakfast area (included) which I did not have an opportunity to try... More 

Helpful?
Thank Vayne
Rochester, United States
1 review
5 of 5 stars Reviewed November 17, 2013

Aside from the clock being 2 hours off causing us to check-out late (which they handled very well) it was a very relaxing stay. I was impressed with how nice the rooms were. Looked better than the photos when I booked the hotel online. Staff was very friendly. Unfortunately missed the free breakfast due to the clock being off but... More 

Review collected in partnership with Best Western

Helpful?
Thank Lindsay M
Gore Bay, Canada
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 9, 2013

I have stayed at this location several times now. The hotel itself lives up to expectation with a very friendly, accommodating staff. A very short walk gets you to a service station which combines a confectionery store and a Tim Hortons. It is a short, hassle free drive to downtown, especially for anyone going to a Sabres game as the... More 

Review collected in partnership with Best Western

Helpful?
Thank William N
Bethany Beach
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 3, 2013

This hotel was clean, the staff were courteous, the breakfast was an average continental menu. Other than a fast food restaurant, nothing within walking distance. (Apparently this review must have at least 200 characters; however, I have nothing else to add.)

Review collected in partnership with Best Western

Helpful?
Thank cgniehaus
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