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BEST WESTERN PLUS the Inn of Lackawanna

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2500 Hamburg Turnpike, Lackawanna, NY 14218
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BEST WESTERN PLUS the Inn of Lackawanna
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BEST WESTERN PLUS the Inn of Lackawanna
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149 reviews from our community

Traveler rating
    52
    53
    28
    13
    3
See reviews for
58
48
7
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
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    (149)
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    (28)
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    (45)
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    (20)
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waterloo, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

staff was very courteous.room was clean and comfortable. breakfast selection was average.pool area was nice and clean without the clutter.location was good near downtown buffalo and easy excess to express way.

Review collected in partnership with Best Western

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Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Being retired couple we stayed lately in many hotels. Overall the Best Western PLUS the Inn of Lackawanna has been a very nice experience for us. We haven't experienced any problems. The staff was exceptionally helpful and friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ST. MARYS, PA, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2015

Our stay was very pleasant. The room was spacious and the beds very comfortable. The louge chair with an ottoman is neat. The staff was very friendly and caring. The breakfast buffet was excellent with a wide variety of selections.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Boonville, United States
1 review
3 of 5 stars Reviewed March 18, 2015

The equipment was broken down and very outdated! If you want to keep up with your routine this is not the place to book. The pool is not big enough to provide you with a workout, and when we stayed it was too cold and rainy to go for a run.

Review collected in partnership with Best Western

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2 reviews
3 of 5 stars Reviewed March 17, 2015

I should have asked for a room upgrade....The guest room carpet was dirty...I usually bring slippers or flipflops for room use..But I did not have one during my stay.. Upgrade room furniture would be good..I used my BW points for my stay and as a member I was disappointed at the quality of the room..Maybe if I paid for my... More 

Review collected in partnership with Best Western

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Dunnville, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2015

Nothing flashy about this hotel but if you are looking for a comfortable bed and place to sleep this is the place. The staff was friendly, the hotel was clean and breakfast was good. I did not check out any of the amenities such as the fitness center but I will if I have occasion to return. The only downfall... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Formosa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

We stayed at this hotel on a trip to see Garth Brooks and Trish Yearwood. It was nice and close to the venue and a great price. This was a very nice hotel with clean rooms! I loved how deep the bath tubs were :)

Review collected in partnership with Best Western

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Antioch, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

Great staff, great breakfast, great rooms, great facilities!!! Every employee was extremely accommodating, I visited during the height of winter's bad weather, yet everyone was cheerful and helpful!!! My room was spacious, clean and comfortable. The breakfast was great and had employees attending to keep it well stocked!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
St. Catharines, Ontario
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 3, 2015

We stayed here because we were skiing for two days at Kissing Bridge and attending an event in Buffalo. The location seemed a bit lacking (not very picturesque) but it was easy to access other area attractions. There are restaurants and shopping within a few minute drive. The rooms were clean but not very sound proof. We could hear noises... More 

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Jaksonville, United States
1 review
3 of 5 stars Reviewed February 10, 2015

This hotel is marketed as a Best Western Plus. The room we stayed in had no microwave. The hotel did not appear to have a guest laundry which we needed. Our room was not as clean as it could have been. We have stayed at many other Best Western Plus hotels and they were much more well equipped. Our overall... More 

Review collected in partnership with Best Western

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