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Comfort Inn JFK

2.0 of 5
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144-36 153rd Lane, Jamaica, NY 11434
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Comfort Inn JFK
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Ranked #17 of 29 Hotels in Jamaica
A recent review
4 of 5 stars Reviewed February 6, 2015
Sandeep S
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231 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn JFK
See the most recent reviews
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2015

I stayed at this hotel overnight. Had to catch early morning flight next day. It was a decent hotel and good price for the location. Getting shuttle to and from airport was very easy. Location of this hotel is definitely a plus and I was even able to order Indian food from a nearby restaurant that delivered it right to... More 

Was this review helpful? Yes 2
comfortinnjfk, General Manager at Comfort Inn JFK, responded to this review

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jamaica. More 

Bangkok, Thailand
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 28, 2015

No food to get(ordering food from somewhere outside is not good enough), no water on the room, The bathroom floor was ice cold. I was freezing in the room. The staff were rude and I will never stay there again

Was this review helpful? Yes
comfortinnjfk, Guest Relations Manager at Comfort Inn JFK, responded to this review

We sorry to hear about your stay More 

Mt. Vernon
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2015

This Hotel experience was beautiful inside and out! The staff was very courteous, helpful and knowledgeable about the area. The room was completely beautiful and modern. The heat was working perfectly, quiet and of course, adjustable to suit your comfort level. The bed was the best in comfort and size. I hardly wanted to mess the bed up, but I... More 

Was this review helpful? Yes 1
comfortinnjfk, Guest Relations Manager at Comfort Inn JFK, responded to this review

Thank you for the wonderfull comment about our hotel and our staff More 

Brussels, Belgium
Top Contributor
52 reviews 52 reviews
48 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed January 8, 2015

Below standard Comfort Inn. Uncomfortable neighborhood, outdated room, too big bed compared to room space, smells unclean, questionable elevator, unfriendly shuttle driver. This hotel needs renovation. Positive points: location nearby JFK and friendly staff.

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comfortinnjfk, Manager at Comfort Inn JFK, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Johannesburg, South Africa
Top Contributor
94 reviews 94 reviews
55 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 30, 2014

Arrived at 1am and checked out and 7am. I actually contemplated leaving the hotel when I got the room! Check in was done by a very unprofessional guy, handed my room key and off my room: - Smoking room which smelt terrible - The chair at the desk was filthy, stained and had cigarette burn wholes in it - The... More 

Was this review helpful? Yes
comfortinnjfk, Front Office Manager at Comfort Inn JFK, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. I am deeply sorry for the unacceptable room condition you received. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to... More 

Phoenix, Arizona
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 22, 2014

We stayed here last year for a trip to NYC at Christmas time. Close to JFK with a shuttle. Price is reasonable compared to area hotels. Breakfast is pretty good, waffles, bacon, "scrambled egg patties", fruit, pastries coffee, juices. Front desk is helpful with maps and information. Shuttle to the subway is good. Shuttle back to airport this morning was... More 

Was this review helpful? Yes
comfortinnjfk, Manager at Comfort Inn JFK, responded to this review

Thank you so much for your wonderful comments about our staff and our hotel. Please know that I will share your comments with our staff. This brings a smile to my face, as our ultimate goal is always to make sure that each guest has an amazing experience the moment they arrive on property. Our team will be excited to... More 

houston
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 18, 2014

I stayed here near the JFK airport so I could catch a morning flight. The pickup at the airport came rather quickly, the room is pretty standard, breakfast is good. But the front desk staff were quite rude and unhelpful, gave me misleading info about the shuttle service, which almost made me miss my flight.

Was this review helpful? Yes
comfortinnjfk, Manager at Comfort Inn JFK, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. I am deeply sorry for the unacceptable room condition you received. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to... More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 22, 2014

This is a place where you can stop in NYC and get to the JFK Airport for an early flight. Its far from luxurious, but it gets the job done. They have a free breakfast and shuttle that also enhances the package. I have stayed here twice and its a good value.

Was this review helpful? Yes 1
comfortinnjfk, General Manager at Comfort Inn JFK, responded to this review

Thank you for the kind words, we greatly appreciate it, and thank you for giving us opportunity to accommodate you! I will pass your comments to other staff members. We're glad you enjoyed your stay at Comfort Inn, we hope your travels bring you to NewYork area soon, looking forward seeing you More 

Morris, Connecticut
Top Contributor
105 reviews 105 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 11, 2014 via mobile

There was little to feel bad about in a visit to this way station in transit. What more would you expect from a good nights rest and a sufficient breakfast? The staff was most helpful from the start to the end and gave suggestions for food delivery. Printing boarding passes were made easy with the lobby computer. I could really... More 

Was this review helpful? Yes 1
comfortinnjfk, General Manager at Comfort Inn JFK, responded to this review

Thank you so much for your wonderful comments about our staff and our hotel. Please know that I will share your comments with our staff. This brings a smile to my face, as our ultimate goal is always to make sure that each guest has an amazing experience the moment they arrive on property. Our team will be excited to... More 

Sydney, Australia
Top Contributor
75 reviews 75 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 6, 2014

We needed a room for one night only, in order to get a very good rest before 24 hours of flights to Australia from NYC. We wanted a hotel close to JFK Airport. This hotel had great reviews on TripAdvisor, so I booked it in preference to other hotels in the area. First impressions we had of the hotel were... More 

Was this review helpful? Yes 2
comfortinnjfk, Front Office Manager at Comfort Inn JFK, responded to this review

Thank you for your review and your business! We greatly appreciate it, we're glad you enjoyed your stay with us, and look forward seeing you near future. I will pass your comments on to staff as well as other staff members! Thank you again More 

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