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Hilton New York JFK

3.5 of 5 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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Hilton New York JFK
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Hilton New York JFK
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735 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton New York JFK
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LHR
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2014

Regular Hilton user and this place does what it says on the Tin. Rooms adequate Exec floor makes the difference and Breakfast & Evening appetisers most welcome. Have to say that the Main bar food menu is overpriced and seriously in need of some attention concerning portion size? Bar staff including the legendary Dana do the Job but Dana apart... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience and your dedicated loyality to the Hilton family. I appreciate the valued feedback and apologize for any inconvenience. Your comments are certainly invaluable which will assist me and my Team to find opportunities for future improvement. Hope to see back and all the best for a great Summer. More

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

I have been impressed with the staff, cleanliness and overall hospitality of this property. The food offered by the restaurant is exceptional and Dana and Marjorie in particular, does a phenomenal job of engaging with the guests and making everyone feel important and special. I have stayed here over 15 times in the last 8 months for business. I travel... More

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Ingrid, Thank you for sharing your valued experience! I truely appreciate the lovely comments and recognizing some of my most valued Team Members. Your loyality is appreciated and please take the time to stop by the front desk and ask for me so I may personally "thank you" More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 7, 2014

A little outdated, but perfectedly comfortable for a night. We wont be staying again though. It's not acceptable to have to wait over half an hour for a table at dinner at an airport hotel, when there is no where else to go nearby. Restaurant/bar of average cleanliness, although was busy to be fair.

Was this review helpful? Yes 2
Kevin W, General Manager at Hilton New York JFK, responded to this review

First, thank you for sharing your valued feedback, however, I don't understand...."Shame". Shame for what? I sincerely apologize having to wait 30 minutes for a table, however, our dining area is usually busy since the hotel has a fine reputation in the JFK market. Again, my genuine apology if a table wasn't available. Although, I am pleased to know you... More

Plantation, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 6, 2014

I stay there for business but lately the price has gone from $179 a night to $299 plus.... Its an airport area hotel.. Please Nothing to do Bad neighborhood One hour from Manhattan Still, rooms are noisy, with the AC unit winning all noise awards, and old furniture The best thing this hotel has is the Executive Lounge with a... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience and comments. I'm pleased to know that one of my dedicated Team Members made your stay memorable, however, I sincerely apologize for not meeting your overall expectations. Our price is based on market demand which is a standard practice for all hotels. One tip I can pass on...is try to book as far in... More

Millis, Massachusetts
1 review
3 of 5 stars Reviewed June 6, 2014

I have been staying at this hotel for the past month. It is an average airport hotel and room cleaniliness can be an issue at times. There are a few standouts that kept me coming back, The bar staff especiall Dana and Karen are GREAT Their customer service and friendly attitude really standout. Also Robert in the Executive Lounge is... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Ed, I appreciate the time taken to share your valued feedback. It sounds that we satisfied you as being your "home away from home" for one month, however I sincerely apologize if we fell short of any expectations. Thank you for recognizing the Team Members that made your stay memorable, they certainly desire it. Again, "thank you" and hope to... More

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2014

I come to the bar Restaurant often for lunch and it really the best hospitality of their staff especially Karen the bartender. The food is great especially the pot stickers but what keeps me coming back are the staff they are golden. They are good people and I actually look forward to see them and having lunch. I always recommend... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for the fantastic feedback!!! My Team and I value the comments and I'm pleased Karen made your visit a memorable one. I'll be sure the Chef sees your experience and please bring along a few friends on your next visit. Again, "thank you"!!! More

Port Huron, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 2, 2014

Excellent hotel for the price and convenience. Stayed here on May 26th after our return from Italy. Our room was very clean, and the bar downstairs provided us with some welcomed adult beverages after a long flight from Milan.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing the valued feedback. My Team and I are pleased to know you enjoyed your visit (although short) and exceeded your expectations. Please keep us in mind on your next trip to JFK. More

St. Augustine FL
Top Contributor
560 reviews 560 reviews
128 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed June 1, 2014

I stayed here for one night last week and could not have been happier. The hotel is just minutes from JFK and the location for my trip was perfect. Check-in was fast and my room was very clean and the bed was comfy. On the 12th floor they have an executive lounge for evening drinks/snacks and breakfast in the morning.... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Greg, Thank you for taking the time to share your valued feedback. My Team and I are extremely pleased to know we exceeded your expectations and made your visit a memorable one. I hope you had a safe journey back to Florida and please keep us in mind on your return visit to New York. Again, "thank you". More

Abuja, Nigeria
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2014

The hilton New York JFK is a nice hotel, they have nice rooms and staff, the bed was good and comfortable, with nice quiet rooms. Cabs are very easy to get. Our overall experience was good. Will stay there again.

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Hope you had a safe journey home! I'm pleased we exceeded your expectations and made your visit to New York a memorable one. Please keep us in mind on your next visit and all the best for a fantastic Summer!!! More

Greenback, Tennessee
1 review
5 of 5 stars Reviewed May 28, 2014

I'm an airline pilot who stayed at the Hampton but the Hilton is connected so I went there to watch the NBA playoffs and have at beer at the bar. The barkeeps name was Dana and she was the best bartender I've had in years. She was genuinely interested in your experience and she was also incredibly funny. Not in... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Eric, yes...we have a real Bartender (a few good ones I may add) who enjoys her job and knows how to do it with a genuine smile. I sincerely appreciate the valued feedback and will certainly share this with Dana.....I know this will make her day!!! Thank you for coming over from next door and all the best for a... More

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Additional Information about Hilton New York JFK

Address: 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New York JFK 3.5*
Number of rooms: 356
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica

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