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Hilton New York JFK

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144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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Hilton New York JFK
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Hilton New York JFK
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846 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Provincetown, Massachusetts
Top Contributor
174 reviews 174 reviews
19 hotel reviews
231 helpful votes 231 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our second time at this Hilton and we were warmly received as a returning guest. This was handled from the beginning with the driver of the shuttle service who picked us up at the airport, to the valets at the front of the hotel, the smiles of the front desk staff and inclusive of the other staff in... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

My boyfriend and i decided to have a quiet night alone away from home... Oh boy were we wrong!! It was quiet at all!!! Upon arriving to the hotel we checked in expecting to have a wonderful night but the service we received from te lady at the front desk was NOT pleasant! Anyway we got our keys and headed... More 

Was this review helpful? Yes 2
Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We live in Tampa, FL and were on our way to Zambia. The long haul flight is aprox 14 hrs from JFK to Johannesburg and then on to Zambia. We thought it best to spend the night at JFK and start the long journey rested. The bartender, Dana, was outstanding. I had the feeling that she could almost read your... More 

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience. I'm pleased we exceeded your expectations and Dana made you feel right at home. Keep us in mind next time your in the JFK area.......all the best for a great Summer!!!! More 

Miami
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I recently book a 1 night stay while transiting through JFK, arriving late and leaving early the next morning. The check in staff was very new and didnt fully understand their system. It is my opinion they should not have been working overnight alone. Upon checking in, my reservation # was located but under a different name. This later turned... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Mike, Thank you for sharing the valued feedback and please except my sincere apology. Yes, a few of my overnight Team Members are new and your comment is an excellent learning example. Otherwise, hopefully you enjoyed all the full service amenities and found the location to be convenient to JFK. All the best for safe travels. More 

Englewood, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The server ithe Exectutive Lounge, Salima, is EXCELLENT!! She remembered returning guests and was able to provide them the drinks, etc, that they had previously. The only down-side is that I am gluten-free and all of the offerings within the Executive Lounge for dinner contained gluten (breaded, pasta, etc). It would make sense to also offer salads or vegetables so... More 

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Jeypaula, Thank you for sharing your valued experience. I'm pleased we exceeded your expectations and one of my dedicated Team Members made a memorable impression. Thank you for returning and choosing the Hilton JFK as your home away from home. All the best for safe travels!!! More 

crazy,sun valley, Idaho
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived late, picked up by Hotel shuttle from airport. Upon arrival, We wanted a drink before retiring, the bar is part of the lobby and is just a long bar along the back wall - all seats were taken,1 table had a "reserved" sign on it. The waiter would not let us sit there. We had to sit in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Dear Sunvalleygirl, Sorry for the waterfall after midnight, however I do appreciate hearing about your experience. I'm pleased to know the bar was busy (which usually is) and my sincere apology for not having available seating by the bar. Hopefully sitting in the restaurant area wasn't such a huge inconvenience. Hope you had a safe trip back to California and... More 

Mill Valley, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was incredibly nice and accommodating. Seriously good food at the restaurant-and I live in foodie-land. Room service was speedy and rooms were comfortable and clean. Granted, I have a low bar for airport hotels, but I would stay at this hotel anytime, anyplace!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Hollis, Thank you for the genuine feedback. I'm pleased you enjoyed our culinary delights and had the opportunity to dine in a unique establishment....yes, I agree, we are not your typical airport hotel. Your feedback will certainly be shared with my Team and again, my sincere "thank you". More 

Moscow, Russia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed twice in this hotel, very noisy even after upgrade during the second stay. Heating system and highway nearby not the noise from the airplanes. Check the room rate on you check out, my bill had a mistake which I noticed when got home, still can't get a response from the hotel.

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Dear stralex, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise. Your comments will help us to correct these issues. As well, I regret the billing error and will have someone reach out to you soon. Thank you,... More 

Chicago, Illinois
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very short stay overnight prior to an early morning flight. So for our needs, comfortable bed, clean room, quiet, this hotel met all of our needs. The shower design was interesting in that there was door and the glass extended part of the way, which led to some some splashing of water on the floor. Otherwise, it... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience and choosing the Hilton JFK as your home away from home. I'm pleased we exceeded your expectations and enjoyed all the fantastic amenities. Looking forward to seeing you back in the future!!! More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a very averge Hilton property remarkable in that is located far away from any amenities that one might enjoy. If you like over- priced food...a $17 hamburger,or a $12 pastry and cup of tea...with zero options for nearby dining then this is the place for you. The room was cold. The desk staff were also cold. Its just... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your feedback. I pleased to know we met your expectations and yes, I agree, the hotel is located close to the airport grounds so their isn't much to walk to. My apology if we disappointed you. Our value is competitive with all other hotels, however we do offer several amenities at no additional charges....complimentary airport shuttle,... More 

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