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Hilton New York JFK

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144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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Hilton New York JFK
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926 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fayetteville, North Carolina
1 review
4 of 5 stars Reviewed yesterday NEW

This hotel provides an excellent option if you are staying in the vicinity of the JFK Airport. It is close, provides shuttle service, clean and well maintained, and most significantly, it has a great restaurant. It is not the easiest area to drive around looking for restaurants, especially if you do not know the area. The food in the restaurant... More 

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2 reviews
1 of 5 stars Reviewed yesterday NEW

checked in Wednesday night at 10pm and it was nice and quick. I asked what time the pool opened and she said 9am. I took my eager 7 year old down at 9am sharp only to find out it did not open until 3pm M-F(too late for us). Definitely a let down and it was the only reason I booked... More 

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Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This Hilton hotel is perfectly located near the airport with a bus stop right out front to take you to the subway. There isn't much to do (shopping, restaurants, etc.) within walking distance, but with the bus stop right out the front door that was not an issue for us. There is a free airport shuttle that picks up every... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Hillari, Thank you for sharing your valued experience. I'm pleased to know you enjoyed the hotel and had a delightful visit. My apology for the pool hours, however New York requires a certified Lifeguard so this limits our hours of operation. Hopefully we'll see you back in the future and all the best for safe travels. More 

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Due to an unfortunate accident and after a 30 hour 'visit' to the Jamaica hospital ER, we were very lucky to get a room here. We were on the executive floor. Big room and the most comfortable hotel bed I've had the pleasure to crash in. But it's the staff who really make the place special. They're friendly, charming and... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience!!! I'm sorry to hear about your unfortunate incident, however I hope your doing better. I'm pleased to know we exceeded your expectations and found the Team Members to be warm and friendly. Please keep us in mind next time your in the JFK area and once again, my sincere appreciation for your business. More 

London, United Kingdom
Level Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Here we have a handy location for late arrivals . Big rooms and nice big bed which was very welcome . Very warm welcome at the desk from Chad. Now nothing else to like , it an expensive hotel where you feel the place is pared back to the barest level of services . The place is worn out and... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Marc, Thank you for sharing your comments. I'm pleased to know you enjoyed the bed and spacious room. I sincerely apologize for not meeting all your expectations however, I do thank you for recognizing Chad. I will certainly share your feedback with my owner and hopefully your comments will be taken further. All the best safe travels. More 

Arlington, Virginia
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here before an early morning flight out of JFK to avoid having to drive out from the city during rush hour. Having stayed recently at the Courtyard JFK (see separate review), I can confidently say that this is a far superior hotel. My room was immaculate, the beds were extremely comfortable, the bathroom had upscale finishes like granite, the... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Arlingtonman, Thank you for sharing your experience. I'm pleased we met your expectations and found the hotel to be memorable. I know the neighborhood isn't the most attractive area to be however, I'm pleased you found a home under our roof. All the best for safe travels and "thank you" for choosing the Hilton JFK. More 

Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent a night at Hilton JKF near the end of June right after a long haul flight and before moving to a downtown Manhattan hotel. Room of the hotel is very small with almost no space for an open suitcase. Carpet was very dirty and everything in room was very basic. We were fairly disappointed by quality of the... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Greetings from the Hilton New York JFK.....I appreciate the posted review, however you have the wrong hotel. The Hilton Garden Inn is located directly beside the Sheraton. Our hotel is about 2 miles away. In addition, our rooms are large, 12' X 24". Safe travels!!! More 

Tampa, Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

Skip this hotel. It's run down. Most importantly the staff is rude. As hhonors Gold member I am afforded concierge access at every Hilton property I have stayed at....except this. I was told Diamond only. I called the hhonors desk to ask about the policy and was told Gold members get access at properties with a longe. When I enquirer... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Sam, Thank you for taking the time to share your feedback. Please except my sincere apology if the hotel hasn't met your expectations. We do our best to keep the conditions fresh and hire the best talent in the market. I'm not sure what information was given regarding the Executive Floor access, however Gold Members can gain access only if... More 

Saint Paul
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We missed our connecting flight from Europe with Delta and were directed to another horrible hotel. Upon arrival we realized that the air conditioning did not work, it was filthy and many undesirables were hanging around the hotel. I called the Hilton and luckily they had rooms and were kind enough to come to get us. What a relief to... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Joy, Thank you for sharing your experience. I'm pleased we met and hopefully exceeded your expectations. Knowing a few of my dedicated Team Members made a memorable impression is a great compliment. Please keep us in mind next time your back in the JFK area. All the best for safe travels and a fantastic year. More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel was generally clean, but out-of-date. The food was really terrible. The bath was small, had rough bits of an old sticky mat on the bottom, and the plug didn't work. The shower curtain was ripped. The AC was so loud that I couldn't keep it on despite the hot weather. The bed was clean and comfortable. Customer service... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Jacqueline, Thank you for taking the time to share your experience and I hope you had a safe journey back to Vancouver. Please except my sincere apology for not meeting your expectations, your comments will certainly provide me and my Team opportunities for future improvement. Hopefully you'll consider choosing the Hilton JFK next time your in the New York area.... More 

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