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Hilton New York JFK

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144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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1 room 1 guest
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Hilton New York JFK
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949 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Macclesfield, United Kingdom
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have used this hotel on work detachments over the last two months and have found it wanting in certain respects. The location is very handy for the airport and enjoys good links via the complimentary shuttle. The staff are accommodating and strive to be as helpful as possible. The rooms are well appointed and comfortable. Facilities are the usual... More 

Was this review helpful? Yes
Jamaica, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

The room was airy and clean.The staff was courteous and polite specially towards children. The transportation both to the airport and city using the hotel shuttle is regular and on time. Public bus service is available. The major sikh temples of the New York are located close by and easily accessible.

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Jugraj, Thank you for sharing your feedback. I'm pleased to know we exceeded your expectations during your conference and created a memorable experience. Hopefully you had a safe journey home and looking forward to seeing you back in the future. More 

Arlington, Virginia
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Solid hotel--not much in the neighborhood to visit--but if you're looking for a comfortable night's sleep before or after a flight--this is a great stop. Very day to get to from the airport with their free shuttle. We were right by the elevators and there wasn't much noise. Couldn't hear any plane noise through the double-paned glass, even though we... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Lisa, Thank you for sharing your valued feedback. Hopefully you had a safe journey back to Virginia. I'm pleased you enjoyed the short visit and we met and hopefully exceeded your expectations. All the best for a great Summer and hope to see you back in the future. More 

Southampton, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at here overnight whilst waiting for our flight home to the UK. We didn't arrive until 12am from Jamaica and there was a bit of time waiting for the transfer bus at Federal Circle. When we finally arrived the man on the front desk was very helpful and gave us all bottles of water (I think he could... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience and I'm pleased to know you'll be back. Hopefully we exceeded your expectations and made your visit warm and memorable. All the best for a safe Summer and a fantastic year. More 

Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

What a stay, arrived late at 9pm for a short night, just looking for a nap. Had to get up early at 4am for my connecting flight. -Air con in the room extremly loud, ok, switched that of, but the noise stays. After a few minutes it stopped! But there complete hotel is something like a noise machinery: Ventilation in... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Andreas, Thank you for sharing your experience and please except my genuine apology for the inconveniences. I will certainly follow up on your adjustment first thing this morning. Again, my apology and hopefully you'll allow us another opportunity to be your choice of lodging in the future. Thank you for you loyalty to the Hilton family and safe travels. More 

Hong Kong, China
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a short ride from JFK airport and very well located. Although the check in time was 3pm the check-in staff allowed us to check a couple of hours earlier. The room was clean and well maintained. The only disappointment was the size of the swimming pool which was quite small. The buffet breakfast had a good variety.... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Sudhir, Thank you for sharing your experience and I'm pleased to know you had a pleasant visit. Knowing we met your expectations is certainly a great satisfaction to any General Manager. I hope you had a safe journey home and "thank you" for choosing the Hilton New York JFK. More 

Ascot, United Kingdom
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

This a fairly standard Hilton in the US, close to an airport. The rooms are okay, the A/C is noisy and needs turning off, breakfast is okay, but not exciting, and the transport to the airport (well the central hub; you then have to take the transit to the terminals) is every 30 mins, which is quite poor in busy... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

JLM, Thank you for taking the time to share your experience and hopefully you had a safe journey back to the UK. I'm pleased to know we met your expectations and sincerely apologize for not exceeding them. Please keep us in mind next time your in the New York City area and "thank you" for choosing the Hilton New York... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Dana is a great bartender, she is friendly very accommodating and always on her game. When staying at hotels, it is sometimes hard to decide night after night what to eat, she is always willing to assist and guide you through some new ideas. She always helps you relax after a long day and enjoy your drinks.

Was this review helpful? Yes 2
Kevin W, General Manager at Hilton New York JFK, responded to this review

Debbie, Thank you for sharing your experience and choosing the Hilton New York JFK!!! Nothing pleases me more than knowing one of my dedicated Team Members made your visit warm and memorable. I'll be sure to thank Dana personally for delivering genuine hospitality and making you feel right at home. Hope to see you back and best wishes for a... More 

Somerset West, South Africa
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean comfortable rooms with coffee facilities. Very noisy aircon and some intermitted mechanical noise from services. Convenient and prompt shuttle service ever half hour from JFK airport fedral circle.

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Barbara, Thank you for sharing your comments. I'm pleased you enjoyed the hotel and sincerely apologize for any inconveniences. Please keep us in mind next time your in the JFK area and all the best for safe travels. More 

Miami Beach, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Our daughter was married July 31st in London- we stayed at the Hilton at JFK in order to catch our early morning flight and stayed again on the return because it was too late to catch a connection to our final destination. Perhaps I was too exhausted from the drive to New York to notice these issues on the first... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Irene, Thank you for sharing your experience. I sincerely apologize for any inconveniences and will certainly investigate the issues. Your comments are invaluable to me and my Team in finding opportunities for improvement. Hopefully you had a safe journey back to sunny Florida. Again, my apology for not meeting your expectations and "thank you" for choosing the Hilton New York... More 

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