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All 26 Jamaica hotels

Hilton New York JFK

3.5 of 5 Hotel   |   144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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Ranked #4 of 26 Hotels in Jamaica
A recent review
5 of 5 stars reviewed 4 days ago
Shanett J New York City, New York
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651 reviews from our community

Traveler rating
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    111
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had an amazing experience at this hotel. I had a some problems with my reservations but there was this manager there named Terrence who fixed my all of my issues and made my weekend the most relaxing weekend I've had all summer. Thanks to Terrence and his patience, I put this hotel on the top of my list.

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Shanett, Wow....what great feedback. I'm pleased we exceeded all expecations and made your visit a memorable one. "Thank you" and hope to see you back in the future!!! More

Arlington, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As a Diamond member was upgraded into a suite, Nice hotel with clean Rooms. Chad at check . in was polite and professional. Executive lounge was very Good. No complaints for this hotel . Breakfast at the Lounge was ok.

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience. I'm pleased we met and exceeded your expectations. I'll be sure to share your comment to Chad, certainly one of many dedicated Team Members that know how to make all guest feel at home. Again, "thank you". More

Squantum
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Recently we stayed at this hotel and decided to have dinner downstairs at the bar. Our bartender was Dana, just wanted to say she was very friendly and made sure all customers were treated like family. If you go to the restaurant make sure you ask for Dana, she gives great service with a smile!

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Dona, Wow, what a nice compliment. I appreciate you taking the time to share your experience and mentioning how Dana made you feel welcomed. She is one of many dedicated Team Members that go above and beyond to make all guest feel warm and welcomed. I hope you had a safe journey home and looking forward to your return visit. More

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had 7:40 am flight out of JFK after arriving the previous evening. The hotel is only a quick cab ride away from JFK. The hotel reception was quick and efficient. We got in pretty late, so we had a quick bite to eat in the restaurant in the lobby. Overall it was typical food for a hotel bar/restaurant. My... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Robyn, Thank you for sharing your experience and I hope you had a safe trip back to the U.K. I'm pleased you found the hotel to be convenient and comfortable during your short visit. Hopefully you'll keep us in mind next time your in New York. More

Cape Town, South Africa
1 review
3 of 5 stars Reviewed 1 week ago

The service is poor, both at lunch and dinner. Menu is typically American, quantity doesn't make for quality. The restaurant, so called 144, but there is no sign where it is. Reception staff friendly, but in general, all staff need a good course of training in their respective fields.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Graham, Thank you for sharing your feedback and for choosing the Hilton JFK. I sincerely apologize for not meeting your restaurant service expectations and menu selections. Your comments are certainly invaluable to me and my team in finding opportunities to improve the overall "guest experience". Although the hotel is located in America, I will certainly challenge my Chef to feature... More

UK
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We were flying out of JFK the following morning at 7am so needed to be close to the airport and given we were getting up at 3am, I didn't see much point in us booking to stay on Manhattan and pay higher prices for a bed for a few hours. The Hilton therefore looked perfect. We arrived to the hotel... More

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

David, Thank you for sharing your experience. I'm pleased to know my Team served you well and you had the time (however short) to enjoy all the full-service amenity's. We are proud to offer all Hilton Honor members complimentary internet....our way of saying "thank you' for your dedicated loyality. One thing I would like to mention is that our pool... More

New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't speak about the price, my work pays for it. But the hotel is very nice and in close proximity to the airport. I was expecting mediocre food for dinner as "hotel" food usually is in my experience, but the food was very well prepared and presented. And DELICIOUS! The bartender, Dana, did an excellent job being attentive and... More

Was this review helpful? Yes 2
Kevin W, General Manager at Hilton New York JFK, responded to this review

Aaron, Thank you sharing your feedback. I'm pleased you enjoyed your visit and found the hotel to be a "great experience". Dana was pleased to read your comments and hopefully we'll see you back soon. All the best for safe travels!!! More

Alpharetta, Georgia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Not bad. Not great. Just average. They seem to go out of their way to excel and being average. Food in the restaurant is average but over-priced. Best to go find somewhere outside the hotel for a reasonably priced meal, but that's tough given the location near JFK and traffic issues. They charge $18/day to park a vehicle. Parking in/out... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Kurt, Thank you for choosing the Hilton JFK and sharing your valued experience. I appreciate the feedback and pleased to know we met your expectations. Your comments are certainly invaluable to me and my dedicated team in finding opportunities for future improvement. Hopefully you'll keep us in mind on your next visit to New York. More

Mona Vale
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a convenient hotel just to overnight between flights or before an early morning departure this hotel is fine. We arrived after a 24 hour journey from Australia and wanted to break our journey before flying out to Portland, Maine. The few staff we encountered were all friendly, especially at reception . The bed was very... More

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

John, I hope you and your family had a safe journey home....such a long trip. Thank you for sharing your experience and I'm pleased you enjoyed your visit, especially the beds. I apologize for the shuttle inconvenience, however your feedback is invaluable in assisting the hotel to find opportunities for improvement. All the best and again, "thank you". More

New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel every week for work, splitting my time between LGA and JFK hotels. I'm a Hilton diamond member so I stick to the Hilton chains. The JFK Hilton is my preference for the area. I've only stayed in King rooms, both executive and non-executive floors. I always have a rental car so I don't have any experience with the... More

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Thank you for sharing your experience and your dedicated loyality to the Hilton family. I appreciate how you separated the "Pros and Cons", however I'll take more pros anytime. Knowing we made your stay a memorable one is certainly a valued compliment to me and my dedicated Team. Hopefully we'll see you back soon and please stop by the reception... More

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Additional Information about Hilton New York JFK

Address: 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New York JFK 3.5*
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica

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