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Hilton New York JFK

3.5 of 5 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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Hilton New York JFK
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Hilton New York JFK
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751 reviews from our community

Traveler rating
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    124
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

I have stayed in Hilton hotels in New Delhi, New York, Abuja and London and I have Silver HHonors status. This has been the most disappointing stay ever in a Hilton Hotel. I booked online for an executive room for one night. I arrived on Saturday the 13th of December 2014. First, I got the worst reception I have ever... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

I hope you and your family had a safe trip home. Please except my genuine apology for any inconveniences or poor communication on our part. Although we make every effort to exceed all expectations, I'm truley sorry we couldn't deliver some of the basics of hospitality. Since you had Executive Lounge privileges your breakfast would of been served on the... More 

chappaqua, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

the hotel provided everything i needed in a courteous and expeditious manner including the privilege of driving my car to the hotel the night before an early am flight, staying the night at the hotel and leaving my car in the hotel's lot at a reasonable cost until i returned to NY several days later. the shuttle bus service to... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Leonard, I'm pleased to know we exceeded your expectations and you enjoyed your visit to JFK. My Team and I appreciate the fantastic comments and look forward to your return visit. Safe travels and all the best for a joyous holiday! More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I was extremely disappointed in this property. Not at all the quality I expected from Hilton. Really Run down. No hot water in Shower. Restaurant had a "B" rating from health dept.. Food was awful. Ventilation in bedroom was loud/ noisy.. Shower tiles had mold. Bathroom vanity was chipped and water stained.. on an up note: Bed was comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Marita, Thank you for sharing your comments. Please except my genuine apology for not meeting your expectations. I truly value your feedback and will certainly look into your concerns, however, the hotel completed a $20 million renovation less than three years ago and based on the majority of our reviews.....most are favorable. In regards to our "B" health rating, we... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

From the driver on the airport shuttle to front desk, restaurant and housekeeping I couldn't be more pleased. We stayed here on a long haul transit from london to Jamaica . Had to stop off in NYC to see a elderly relative in a nearby nursing home and do some shopping. We arrived at JFK at 1am due to delays... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Lisa, Thank you for sharing your kind review...hope you had a safe journey back to the UK. I'm pleased to know we exceeded your expectations and the Hilton Team made your visit memorable. All the best for safe travels and a joyous holiday season!!! More 

Austin, TX
Contributor
15 reviews 15 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

If you haven't stayed at this hotel in the last few years, you must give it another try. Not only is it entirely renovated, it has some very cutting edge features, like letting you pick your floor and even own room on a seat map! The rooms are great, the showers are roomy and granite, and the staff is 500%... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Welcome back!!! I'm pleased you noticed the changes and upgrades.....especially the Team Members. Your comments are certainly appreciated and hopefully we'll see you back in the future. All the best for safe travels and a joyous holiday season!!! More 

Louisville, Kentucky
Top Contributor
82 reviews 82 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel offers shuttle service to the airport and pickup at the Federal Circle stop on Airtrain but only on the half hour. The room was nice and the internet was good. They have a full restaurant and bar that served for an airport restaurant some good food with the morning breakfast buffet being a nicely full buffet. The staff... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Andrew, Thank you for the fine comments and I hope you made it home safely. I'm pleased you enjoyed your stay and well certainly look into the bedding. All the best for a great holiday and looking forward to seeing you back. More 

Haarlem, Noord-Holland, Netherlands
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

From the airportbus service to desk staffs and maids, a very friendly atmosphere and service minded personell! Recommended for short stay! Quiet although close to the airport, our preferred stopover on our way to the Caribbean No hassle and very convenient

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Cees, Thank you for taking the time to share your experience. I'm pleased we exceeded your expectations and made your visit a memorable one. Hopefully you made it home safe and sound......looking forward to your return. All the best for a joyous holiday season!!! More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I did not expect much at an "airport hotel." We stayed here because it was near a wedding venue, not because we were awaiting a flight. We pleasantly surprised by the cleanliness, quiet and friendliness of staff. Whene we saw flight crews from several airlines check in or out we knew that they knew where to stay and we were... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Myro, I hope you had a great time at the wedding. Thank you for the nice comments and please keep us in mind next time your in the JFK area. All the best for a joyous holiday!!! More 

Cary, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hilton is just 5 Minutes away from the Federal Circle by shuttle bus. From Howard Beach Station to Downtown Manhattan only a 45 minutes ride. Like to stay in this hotel, close to the airport and 45 min to downtown is acceptable. Nice bar with different draft beers!

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Hartmut, Thank you!!! My Team and I appreciate the fine comments and are pleased to know we met your expectations. I agree about the beers.....cheers!!! More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel from 11/4/14-11/8/14 as a rest stop for the night before my wedding and the in between time before our honeymoon to the Bahamas. I must say I was very impressed by the renovations this hotel has under gone since I last visited! I had a room on the 11th floor which had access to the... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Kevin, Congratulations and I hope you had a fantastic honeymoon!!! Thank you for sharing your experience and I'm pleased you enjoyed the hotel. Yes, we did a huge makeover about three years ago and are continuing in the front (as you mentioned). We are in the process of adding additional parking, lighting and beautiful landscaping...wrapping up next week. Please keep... More 

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Additional Information about Hilton New York JFK

Address: 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New York JFK 3.5*
Number of rooms: 356
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica
Hotel Style:
#2 Business Hotel in Jamaica
#4 Romantic Hotel in Jamaica

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