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Hilton New York JFK

3.5 of 5 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
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Hilton New York JFK
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Hilton New York JFK
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803 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 of 5 stars NEW

So, several months ago I wrote a review complaining about the shuttle service provided by this hotel. Several subsequent stays have taken place since then, with several not utilizing the shuttle. Well, now I'm back for 2015 as an HHonors Diamond (Gold last year) and I am disappointed to see that the service has not improved. 40 minutes I waited... More 

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Huntersville, United States
Top Contributor
217 reviews 217 reviews
26 hotel reviews
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed yesterday NEW

There is a Hilton Garden Inn and Hampton Inn next to here that were much cheaper, but I stayed at the Hilton expecting it to be nicer. Here were my issues though, I was stuck because of a missed connection so I booked on the Hilton website and got there within 15 minutes of booking. I booked a King Suite... More 

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San Francisco, CA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here after getting stranded overnight at JFK (thanks American Airlines). Rooms are large and spacious, beds are comfortable, room services food/beverage are good, and it's close to the airport. If you're stuck at JFK, this is where you want to stay!

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Hope you had a safe flight back to San Francisco. Thank you for sharing your experience and I'm pleased we made your (unexpected) visit a cozy one. All the best for safe travels and keep us in mind next time in your back in New York. More 

Southampton, United Kingdom
Top Contributor
74 reviews 74 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

As hhonors member received upgrade to a suite, Spacious with separate lounge, a bit dated though, however I can't grumble for what I've paid, it's a great room.. However what annoys me is that on the website it states the room has executive lounge access as you'd expect with a suite, this was not given and I had to argue... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Martin, Thank you for sharing your experience and my apology for any mis-understanding. I'm pleased to know you were recognized as a loyal Hilton Honor member and received an upgrade to one of our suites. Our website list four guestroom types, Guestrooms, Suites, Executive Rooms and Accessible. Under Suites, the Executive Lounge is not mentioned, however it is mentioned in... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The first thing I will say is the beds are amazingly comfortable!! Out of this world and perfect for when you return in need of a good sleep after walking all over NYC. The rooms are very spacious, I shared a queen double with my brother and have no complaints. Ask for a room with a shower, not one over... More 

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Hannah, Thank you for the valued feedback. I'm pleased to know we met your expectations and you found the beds to be super cozy. Although we have an excellent location to the airport, reaching Manhattan can be a challenge if your going in by taxi or car....most of our guest prefer to take the train in from Jamaica Station which... More 

Milan, Italy
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Very similar to most of the american hotels of this category. Good prices, clean, close to JFK airport even if, from the terminals, you have to take first the Airport Air Train and then the hotel shuttle (a too long process after a long flight). OK for a night before or after a flight, but of course not for visiting... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Phil, Thank you for choosing the Hilton JFK and sharing your experience. I pleased we met your expectations and my Team was warm and welcoming. I can't agree more, the Air Tran and shuttle system is a long process, however the only positive side is that we are able to drop off all guest to the terminals for departing flights.... More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A partner of mine and I visit this hotel pretty often since we have work at the JFK airport. We stay here and have rented meeting space as needed. One thing that is good about the place is the food. It is first class. This is important if you don't use rental cars and are "stuck" at the hotel for... More 

Was this review helpful? Yes 1
Kevin W, General Manager at Hilton New York JFK, responded to this review

Phil.....you certainly made my day. I appreciate the fine comments and your valued loyalty to the hotel. I couldn't agree more...Dana is a true professional and knows how to make all guest feel right at home. Please feel free to stop by the front desk so I can personally "thank you" for your business and partnership with the Hilton family. More 

Basildon, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Unfortunately on route to Toronto from London my connecting flight from JFK was canceled, as this was due to bad weather I was not entitled to hotel accommodation so I used my Hilton reward points to get a room. The hotel is dingy and in need of a complete renovation, the room needs redecorating the furniture changing and the bathroom... More 

Review collected in partnership with Hilton Hotels & Resorts

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Trevor, Sorry to hear your flight got canceled, however "thank you " for choosing the Hilton JFK. I'm somewhat surprised you describe the hotel as "dingy".....we opened as Hilton 3 years ago after a $20 million dollar renovation and based on the majority of the reviews most guest feel the hotel is fresh and well-maintained. I certainly value your comments... More 

Newton, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

I recently stayed here on business when flights were delayed. I thought I had misplaced some valuables in my room when I departed and called list and found. Between the time I called and a very prompt call back I found what I thought had been misplaced in another suitcase. Judy from housekeeping called, apologized for her delay in calling... More 

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Kevin W, General Manager at Hilton New York JFK, responded to this review

Paul, Hope you had a safe flight back to Massachusetts and thank you for sharing your experience. I appreciate the favorable comments and pleased to know my Team made your visit warm and memorable. All the best for safe travels and hope to see you back in the future. More 

Burlington, Vermont
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We missed our connecting flight due to weather conditions, and checked in to the Hilton JFK for the unplanned overnight stay. Alyssa C. was at the front desk and made everything effortless - which was great as my partner had a rough landing... She was friendly, gracious, quick and very helpful. If we ever need to stay overnight near JFK... More 

Was this review helpful? Yes
Kevin W, General Manager at Hilton New York JFK, responded to this review

Sorry to hear you missed your flight, however I'm pleased to know the Hilton JFK made your unexpected stay memorable and warm. I will certainly thank Alyssa for her sincere hospitality and share your comments with the entire Team. Again, " thank you" and safe travels!!! More 

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Additional Information about Hilton New York JFK

Address: 144-02 135th Avenue, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New York JFK 3.5*
Number of rooms: 356
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica
Hotel Style:
#2 Business Hotel in Jamaica

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