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Hilton Garden Inn Queens/JFK Airport

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148-18 134th Street, Jamaica, NY 11430
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Hilton Garden Inn Queens/JFK Airport
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Hilton Garden Inn Queens/JFK Airport
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498 Reviews from our TripAdvisor Community

Traveler rating
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    174
    63
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    18
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114
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oakland, CA
Top Contributor
154 reviews 154 reviews
89 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Typical HGI format well executed. Surprise! Free on street parking - at least some. Very large work out room with typical cardiovascular and dumb bells. Normal HGI custom omelette breakfast. Regular shuttle service on half hour when the air port is in service. A good JFK choice.

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Thetford Center, Vermont
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff is extraordinary. We were met in the parking lot by Junior who welcomed us with a smile and a luggage cart. The front desk staff were personable and very helpful. Good food at the small restaurant, cheerful driver to the airport. Very nice, modern, clean, comfortable room. We look forward to future stays at this hotel as we... More 

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Salt Lake City, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

The room had bed bugs and the maids forgot to change the sheets. They changed us over to another room, however the second room smelled terribly of smoke. I would have asked to change again, but all of the rooms were taken. The whole hotel was dirty and everything was dusty. But the front desk and servers were great, and... More 

Review collected in partnership with Hilton Garden Inn

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Dontavius R, Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear Shaylee C, I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company to address... More 

Warwick, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed in Hilton Hotels all over the world as they are the best for customer service but this one is truly outstanding nothing was too much for any of the staff. Staying here has been the perfect end to a perfect holiday in the States. Can I mention the reception staff and Princess Ebony for outstanding service and... More 

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Denise R, General Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear Kate L., Thank you for such a Fantastic review! So glad we were the perfect ending to your visit to the states. I am lucky to have Princess Ebony as she has been a great addition to the team. Hope to see again soon.! Sincerely, Denise More 

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Chose this hotel after multiple previous stays (about 5) at the full flag Hilton JFK which were unsatisfactory due to shuttle bus wait times and rude staff. This hotel is the exact opposite. Friendly staff, speedy airport shuttle (shared with the Sheraton next door), and clean rooms. As a HH Diamond, I am glad I found such a great Hilton... More 

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Denise R, General Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear Bob M., So glad to hear that we will be your choice hotel for your business trips. We look forward to taking great care of you, thank you for being a loyal Hilton Honors Diamond member. Hope to see you soon.! Sincerely, Denise More 

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendliest hotel I have stayed in a long time! The entire staff from the manager to the front desk to the maintenance man to housekeeping were outwardly friendly. And the breakfast was over the top! I would stay there again and again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Denise R, General Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear Don B., Thank you for such a "Great " review. Glad you thought we are the friendliest hotel you stayed at in a long time. Hope to see you again soon! Thanks Again! Denise More 

Riyadh, Saudi Arabia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel because we did not want after a 14 hours flight to drive 3 hours to CT Hotel os good and have great value for money , restaurant has good food but over priced Nothing in walking distance from hotel ,,, complimentary coffee and cookies Good

Was this review helpful? Yes 1
Denise R, General Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear jasir65, Thank you for posting your comments, glad you felt that overall your stay was a great value. You are correct that we are located in a commercial area and there aren't any stores or restaurants in walking distance. If you are in the area again and need transportation, we are happy to request one of our shuttle drivers... More 

Moncton, New Brunswick
Top Contributor
107 reviews 107 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

As we entered the hotel we were pleasantly greeted, and there was coffee, tea, and cold water waiting. the staff at the counter were friendly, and made sure we were checked in quickly. the room was clean, and very comfortable. they have a restaurant right there onthe main floor, and for breakfast they will freshly cook you eggs, pancakes, etc,... More 

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Denise R, General Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear blujaycrazy, Thank you for posting your comment about your excellent stay with us. Glad you enjoyed the pleasant greeting, the clean room and freshly cooked to order breakfast. we look forward to taking great care of you again in the future. Sincerely, Denise More 

Greater London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Wanting to be near JFK airport for 1 night, I chose this hotel because of its rating on Tripadvisor: what a mistake!!! It was given as 2nd best out of 29 hotels: I dread to think at what the ones below might be. 1. Unfriendly (or outright unpleasant) staff: At past 2pm, rooms not ready, so no possibility to shower... More 

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Dontavius R, Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear Albert1626, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Barnsley, United Kingdom
Top Contributor
147 reviews 147 reviews
36 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had an early flight out of JFK after a visit to New York, so decided to stay at a hotel near the airport the night before, rather than have to travel from Manhattan early in the morning. The Hilton Garden Inn is convenient, being just a short shuttle bus ride from Federal Circle. The rooms are comfortable, and ours... More 

Was this review helpful? Yes 1
Denise R, General Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear KeithJenner, Thank you for taking the time to write about your stay via Trip Advisor. Glad that overall you were pleased with the hotel and service. I will definitely make a mention to the drivers in regards to the experience, always helpful to receive guest feedback. Hope you visit NY again soon! Sincerely, Denise More 

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