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Hilton Garden Inn Queens/JFK Airport

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148-18 134th Street, Jamaica, NY 11430
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Hilton Garden Inn Queens/JFK Airport
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525 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, Nevada
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is nice and the staff is awesome. The only complaint I would have is didn't like the area where the hotel is located! The plus is that it is close to JFK so if you don't want to hear the planes flying overhead I would recommend you find a different hotel. As for my husband and I we... More 

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Maryland, USA
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Hilton Garden Inn JFK after returning from a vacation in Grenada, since our connecting flight to BWI did not leave until 8AM the next morning. We decided to take a cab since they cab area was right outside baggage claim and customs. What a nightmare cab ride - where else but New York would a cab... More 

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San Diego, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very close to the jfk airport. We were greeted immediately at the door by friendly staff. Check in was quick and easy. We had great service at the bar early in the evening. Later for dinner we enjoyed a fantastic dinner again by super nice staff. We noticed how friendly they were to everyone...I observed them being... More 

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New York City, New York
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an early flight on a Monday morning and decided to stay at the Hilton Garden Inn Sunday night near Kennedy Airport rather than risk fighting unpredictable New York traffic the morning of our flight. We were six people taking 3 rooms and arrived at 9 pm on Sunday night. The hotel is located in crowded and loud industrial... More 

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Wake Forest, North Carolina
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this place for the close proximity to the Belmont Stakes race. It's a perfect location, after a short ride from JFK airport you pull into the drive of this attractive, clean, contemporary hotel. All the staff were very helpful and made our stay easy. The rooms were very nice, clean and comfortable. I'd recommend this hotel to anyone... More 

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Carthage, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I typically choose Hilton's for my stays when traveling and for our employees when they need to travel. This was the first time I was astonished at the lack of customer service and direct rudeness displayed by the staff of this hotel. I spoke with the AGM Dontavias and then also called to leave a message for the GM whom... More 

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Dontavius R, Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear Keni P, I am sorry about your experiences with the front desk, both during your stay and after check-out. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for... More 

Potomac
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

rooms small staff very friendly "free" shuttle service ..dont bother take a cab. We waited 40 minutes in light drizzle for the shuttle. Airport hotels should be efficient in such aspects as checkin and shuttle service. disappointed with this Hilton. In spite aircraft overhead slept quite well. Doubt will stay this Hilton in spite of great staff due to airport... More 

Review collected in partnership with Hilton Garden Inn

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ohio buckeye
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 1 night before flying to London. Found the room to be very nice and surprisingly quiet for being so near JFK. Not near any restaurants so we ate our evening meal in the little restaurant. Was pleasantly surprised how good our meals were. My wife had a club sandwich which was huge, really enough to share, and said... More 

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London
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We spent one night here prior to a very early flight from JFK - presumably the reason many people stay at an airport hotel. Whilst the room was reasonably comfortable, the noise was a very significant issue and we were not able to get any sleep at all. We were located right next to the highway on the fifth floor... More 

Was this review helpful? Yes 3
Dontavius R, Manager at Hilton Garden Inn Queens/JFK Airport, responded to this review

Dear LB1985, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise disturbance from the airport. Your comments have helped us to improve our guest experience and we will now be offering free earplugs at the front desk.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is great for those flying in/out of JFK. The shuttle and parking makes it convenient. There is not much to do locally. Getting there was difficult mostly due to NY traffic. BUT, the employees are the nicest and most accommodating I've ever had the pleasure of meeting. Junior is particularly helpful. Nice restaurant and bar area.

Was this review helpful? Yes 1
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