We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Garden Inn & Suites

151-20 Baisley Boulevard, Jamaica, NY 11434
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Garden Inn & Suites
View Map
Add Photo Write a Review

253 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

In short; - poor staff and service - room was INCREDIBLY noisy with airconditioning... I mean like a car was idling in the room. - breakfast room was so cold you needed a snow jacket, apparently it's been this way for 6 months and management won't fix it (unhappy employee said this) - what appeared to be random, u employed... More 

Helpful?
Thank Graham85Martin
Atlanta, Georgia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 13, 2015 via mobile

Upon checking in, our reservation had errors. When we got to our room, bypassing a homeless man sat in the hallway along the way, the room door was open, television was on and the smell of marijuana permeated the air. The room phone did not work. We went back down to the front desk, got another room which also smelled... More 

Helpful?
Thank Dawn S

Travelers are raving about these Jamaica hotels

Jacksonville, Florida
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 7, 2015

My first impression, walking up to the front desk, was of the Jamaican front desk clerk arguing with someone on the phone. When she told the caller "I'm not being rude to you" I started expecting drama. The lobby is dimly lit and old-looking. Obviously this property has seen better days. It was, however, relatively clean and pleasant-smelling. The clerk... More 

Helpful?
1 Thank GaryStripling
Brisbane, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 15, 2015

Booked 6mths in advance. Get there, no room for us. No care either. They found us a room that didn't have the 2 queen beds like we requested, so no where for the kids to sleep. They didn't care. Didn't offer a discount rate for the room they offered as a consolation. I took it as we needed it before... More 

Helpful?
1 Thank Steve C
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 11, 2015

Manager wasn't available to answer 10+ calls during various times of the day and many different days, additionally they charged us for a "no show" even though the booking was cancelled months before the time..

Helpful?
1 Thank NSADrake
GardenInnManagement, Director of Operations at Garden Inn & Suites, responded to this review

Hello. I am sorry you say you have tried to contact me. I have responded to all my calls. Some calls I cannot make out a name or number to call back and this leads to us to disconnect. I do not know if this was your situation. Please email me at Daniel@GardenInnJFK.com and let me know your reservations last... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 5, 2015 via mobile

Never seen a more disgusting hotel, not only were there pubic hairs on the floor, the bed, the sink, but the lady at the front desk managed to give me a keycard in a cardboard slip that had a public hair stuck to it!! I mean, c'mon , one really had to try hard to get public hair on the... More 

Helpful?
1 Thank Val B
GardenInnManagement, Director of Operations at Garden Inn & Suites, responded to this review

Hello. I'm sorry you had this experience. We tend to all rooms as best as possible and expect nothing less then guest excellence. I will follow up with the housekeeping department. We do tend to fill up and the front desk is always available to move a room when a guest is not happy. It is a strict policy to... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 1, 2015

Sent me to a room that not only wasn't clean but there were used condoms on the floor. This is one of those rooms by the hour hotels. Don't be swayed by the cheap price, there are other nearby that are much nicer around the same price. No wonder this place doesn't have any respected brand flag.

Helpful?
1 Thank Hannah P
GardenInnManagement, Director of Operations at Garden Inn & Suites, responded to this review

Hello. There is no excuse to be checked into a room not yet finished however unfortunately this does occur in the hotel business. I am sorry it happened to you and with us. This is not a hotel by the hour. Please do not confuse it as such. We strive for guest excellence and when it doesn't happen we strive... More 

United States
Level Contributor
117 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 31, 2015

Checked in after an overseas flight. Had booked a room with two double beds but instead was assigned a junior suite. The pullout sofa was so uncomfortable that I asked to change rooms. Double rooms with two beds were not available so we two females ended up sharing a king bed. Breakfast was okay.

Helpful?
1 Thank WanderlustItaly
A TripAdvisor Member
1 of 5 stars Reviewed October 22, 2015 via mobile

We stayed here in September 2014 not 2015 so it may have improved in the last year but when we arrived we went into our room and the room hadn't been cleaned, the sheets were on the floor. We then got another key and got told to go to another room, we opened the door and to my dismay there... More 

Helpful?
1 Thank A TripAdvisor Member
GardenInnManagement, Director of Operations at Garden Inn & Suites, responded to this review

Hello. I am not very happy about this. I am so sorry you experienced this. I will be speaking to the front desk to find out why they had checked you into a room not ready and another already occupied. I have said this before that these things occur in the hotel business but they shouldn't have to when one... More 

Santa Ana, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 30, 2015

This review is based solely on a phone conversation with the receptionist/front desk lady; she needs to take a customer service course. I called to make a reservation and she was short with me, not friendly at all. It felt like I was bothering her and like she was doing me a favor by answering my questions. I decided not... More 

Helpful?
2 Thank Sonia A
Questions? Get answers from hotel staff and past guests. Ask a question

69 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Hotel & grounds (10)
Viewed
Dining (5)
Viewed
Room/suite (20)
Viewed
Bathroom (10)
Viewed
View from room (5)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Jamaica hotels
0.2 mi away
Days Inn JFK Airport
Days Inn JFK Airport
#11 of 29 in Jamaica
3.5 of 5 stars 824 reviews
0.1 mi away
Holiday Inn Express At JFK
1.0 mi away
Hilton Garden Inn Queens/JFK Airport
Show Prices
Show Prices
Show Prices
0.4 mi away
Hampton Inn NY - JFK
Hampton Inn NY - JFK
#4 of 29 in Jamaica
4.0 of 5 stars 1,294 reviews
0.4 mi away
Courtyard by Marriott JFK International Airport
0.2 mi away
BEST WESTERN JFK Airport Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay