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All 27 Jamaica hotels

Garden Inn & Suites

2.0 of 5 Hotel   |   151-20 Baisley Boulevard, Jamaica, NY 11434
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Garden Inn & Suites
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Ranked #21 of 27 Hotels in Jamaica
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191 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Hornell, NY
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We missed our connecting flight at JFK because of poor weather and needed a place to stay for the night. We chose this hotel because of the affordable price, and not being too picky, we weren't expecting much. We were pleasantly surprised by the whole experience. The hotel has a free shuttle that took us to and from the airport,... More

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St. Petersburg, Florida
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The young lady at the front desk was very polite and helpful. We had two rooms reserved and requested they be together and they were. The hotel seems pretty worn, but clean. The rooms themselves were also worn, but everything was spotless. The bed was insanely comfortable, the bathroom was very clean, the shower had good water pressure and the... More

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Lagos, Lagos, Nigeria
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

i stayed in the hotel in September 2014, Delta put me up there after an overbooked plane caused me to miss my flight to Amsterdam. I was tired hungry and i expected the worst. My first surprise was the taxi pick up from the airport ( I know that's delta's responsibility but just felt a need to mention it), it... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Jet Blue put us up here for one night a few months ago as they had left Chicago 2 hours late and we missed our connection to Johannesburg. We waited for the hotel shuttle 1/2 hour while watching better hotels" vans arriving multiple times. When we arrived, we were checked in efficiently and our room was acceptable. However: there is... More

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Atlanta, Georgia
1 review
1 of 5 stars Reviewed 3 weeks ago

If I could give this place a zero I would.... This place is HORRIBLE!!!!! I checked into this hotel because it housed an event that I was attending however upon arrival I was greeted with a desk clerk who had the nastiest attitude I have ever encountered. I was given a room key to a room that had a tub... More

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Senior Contributor
40 reviews 40 reviews
40 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Simmilor to "Hilton garden-inn", but completely different hotel. But very good facility hotel as is previously Crown plaza hotel.

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Hello. Hope you are well. I am happy to hear you had a nice stay. We look forward to having you again so as you may see the improvements we have been working on so hard to achieve. We are a new management and combined, we are very experienced in years to offer you nothing but excellence. More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

All staff need to fired or put in a hospitality class because this was the wort experience i have every encountered at an airport hotel. We went to the wrong hotel and they wouldnt pick us up from the wrong one! Then we were not welcome when coming in the front desk all had attitudes.... My room wasnt clean when... More

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Hello. Hope all is well with you in this moment. I am sorry to have read you were disappointed with your stay. I am sorry you felt this way. I myself have just joined the Hotel and it is my sole goal to give nothing but guest service excellence. I have over twenty-eight years experience in the Hotel industry and... More

Milwaukee, Wisconsin
20 reviews 20 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Because of plane issues, Delta put me up at this hotel. I was grateful that I didn't have to pay for my stay here! The first room they gave me was disgusting! Not cleaned, towels everywhere, overall just gross. I called the front desk and they did remedy the problem quickly, but after a long and frustrating day, it was... More

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Good day. Hope today finds you well. As part of new management I wish to say the improvements we seek and have begun to make will surpass your expectations. I ask that you try us again if you ever get the chance. I assure you, we are now of top notch management experience only offering excellence. Come, see the changes... More

Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 17, 2014

I chose this hotel because the price was unbeatable and I was prepared for a less than pleasant one night stay before I flew home. Well, to my surprise, this turned out to be one of my best experiences at a JFK airport hotel! When I reached Federal Circle (after a harrowing time because the Airtrain was down), the hotel... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 22, 2014

I usually check in into a hotel with an open mind, taking everything I've read on a review with a grain of salt, because everybody experience is different. I don't even know where to start with this hotel. The first night when I checked in, my hotel room was short of towels and when i called front desk requesting we... More

Was this review helpful? Yes 2
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Additional Information about Garden Inn & Suites

Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Garden Inn & Suites 2*
Number of rooms: 185
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Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica

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