We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 26 Jamaica hotels

Garden Inn & Suites

2.0 of 5 Hotel   |   151-20 Baisley Boulevard, Jamaica, NY 11434
Hotel amenities
Save Saved
You added Garden Inn & Suites to your Saves list
Garden Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
33%
Ranked #24 of 26 hotels in Jamaica
A recent review
5 of 5 stars reviewed 4 days ago
dpopester Greenville, South Carolina
Write a Review

131 people have reviewed this hotel

Traveler rating
    19
    25
    25
    34
    28
See reviews for
25
35
25
21
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Greenville, South Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After being bumped from our flight at JFK we checked into the Garden Inn and Suites. Upon arrival, Lorraine was very friendly, and had us in a nice king room in just minutes. The room was clean and nice and the bed was extremely comfy. And it was reasonably priced. We were thankful for a clean place to rest. The... More

Was this review helpful? Yes
Dallas, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 days ago NEW

Delta Airlines gave us a voucher to stay here when we had a missed connection but this is simply the circumstance of my experience with this hotel and is not why I gave this hotel a poor review. Most passengers were sent to the Ramada Inn and when that hotel was full and this Garden Inn & Suites was the... More

Was this review helpful? Yes
Phoenix, AZ
Top Contributor
318 reviews 318 reviews
83 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 1 week ago

Dated rooms - not very well maintained. Loud bathroom fan couldn't be turned off. Good shuttle service to JFK Airport. Breakfast included - but started too late for our flight. That hotel is popular for airline delay vouchers.... And when they happen - just try to get service.

Was this review helpful? Yes
London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Needed an overnight stay close to JFK and booked this hotel. Called from the UK to enquire about the shuttlebus.from JFK...well called three times, once waiting NINE minutes before hanging up. Curt and unhelpful reception staff....who said she was the only one on duty. Perhaps if you can't get your customer service right ...and it's not looking good, you should... More

Was this review helpful? Yes 2
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Their service is downright HORRIBLE. They say they provide free airport shuttle services. After my flight landed, I called them to schedule a shuttle pick-up. Every time right after I said 'could you pick me up at the airport,' the agent said hold on and put me on hold for more than five minutes without helping me. After over five... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice, clean hotel. Very reasonably priced. Room was clean and comfortable. Staff was very nice and helpful. Only downfall was the parking wasn't very good. Not a bad location. Has menus for ordering in and having it delivered. Overall though, we recommend this hotel.

Was this review helpful? Yes
GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Dear Valued Guest, We are excited to hear that you enjoyed your stay with us. We continuously strive to improve our services so that each and every experience at the Garden Inn & Suites will be better than the last! Unfortunately, we do not have the space for private off street parking but the benefit of our location is that... More

Matola, Mozambique
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had to stay over when our plane was delayed. ..value for money with resly friendly staff, the bed is sooooo comfortable. The shuttle service is fast and very reliable. A definit stay over for airport guests

Was this review helpful? Yes
GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Dear Valued Guest, Thank you very much for your positive comments on your recent stay with us! We are thrilled to hear that you received the high level of customer service you deserved and we hope to be your choice of hotel should you visit NYC again in the future! Garden Inn & Suites Management More

Toronto
Top Contributor
122 reviews 122 reviews
42 hotel reviews
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed 4 weeks ago

How did we get here? Our Air Canada flight was delayed and we missed our JFK connection. Although we scheduled 3 hours to connect between flights and weather was clear, we had to wait 2 hours in Toronto to speak to an Air Canada customer service agent to try to remediate the situation and try to get another flight in... More

Was this review helpful? Yes
ontario
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

Our flight was cancelled at JFK and had to stay overnight. For some reason i asked a cheap hotel close to the airport. Big mistake pay an extra 20$/night and go to a real hotel instead. Reception was terrible. No welcome,hi or anything, the girl just raised her arm waiting for me to give her my reservation paper from the... More

Was this review helpful? Yes 1
CRACOVIE
Top Contributor
76 reviews 76 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Landed to JFK and spent one night before new flight ..Checking was fast and staff friendly ..Room was perfect and clean ..A bit noisy from the traffic to 11pm ..Breakfast nothing special but correct ...Free shuttle to the airport ..

Was this review helpful? Yes

Been to Garden Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Garden Inn & Suites

Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica
Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Location: United States > New York > Jamaica
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #24 of 26 hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Garden Inn & Suites 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, Priceline, Tingo, HotelTravel.com, TripOnline SA, Asiatravel.com Holdings, Hotels.com and Venere so you can book your Garden Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Garden Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.