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All 27 Jamaica hotels

Garden Inn & Suites

2.0 of 5 Hotel   |   151-20 Baisley Boulevard, Jamaica, NY 11434
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Garden Inn & Suites
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Ranked #21 of 27 Hotels in Jamaica
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195 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
3 of 5 stars Reviewed 2 weeks ago

Traveling to NY is always a journey but it's where all my family lives. Took a last minute trip to NYC the first week of December ABD stayed at this hotel. Although I booked the trip on Orbitz for a queen suite, I called the hotel prior to booking to make sure there would be enough room. They confirmed. I... More 

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Senior Contributor
30 reviews 30 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As we arrived to JFK in the late evening (even later due to delay of the flight) we stayed at this hotel for one night. We took a taxi from the airport to the hotel and recieved a wamr welcome by the friendly staff. The registration was quick and we did get our room quite fast. The rooms are nothing... More 

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San Francisco
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Check in: Slow, seemingly there were so many steps that the front desk had to, but she was nice. Bathroom: Toilet seat & lid were up but bathroom looked clean. Bed: There was 2 long and 1 short strand of hair on the thin sheet. There was a smear of something brown. I was too tired and had had slept... More 

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Hornell, NY
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We missed our connecting flight at JFK because of poor weather and needed a place to stay for the night. We chose this hotel because of the affordable price, and not being too picky, we weren't expecting much. We were pleasantly surprised by the whole experience. The hotel has a free shuttle that took us to and from the airport,... More 

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St. Petersburg, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 15, 2014

The young lady at the front desk was very polite and helpful. We had two rooms reserved and requested they be together and they were. The hotel seems pretty worn, but clean. The rooms themselves were also worn, but everything was spotless. The bed was insanely comfortable, the bathroom was very clean, the shower had good water pressure and the... More 

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Lagos, Lagos, Nigeria
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

i stayed in the hotel in September 2014, Delta put me up there after an overbooked plane caused me to miss my flight to Amsterdam. I was tired hungry and i expected the worst. My first surprise was the taxi pick up from the airport ( I know that's delta's responsibility but just felt a need to mention it), it... More 

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Chicago,IL
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 5, 2014

Jet Blue put us up here for one night a few months ago as they had left Chicago 2 hours late and we missed our connection to Johannesburg. We waited for the hotel shuttle 1/2 hour while watching better hotels" vans arriving multiple times. When we arrived, we were checked in efficiently and our room was acceptable. However: there is... More 

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Atlanta, Georgia
1 review
1 of 5 stars Reviewed November 4, 2014

If I could give this place a zero I would.... This place is HORRIBLE!!!!! I checked into this hotel because it housed an event that I was attending however upon arrival I was greeted with a desk clerk who had the nastiest attitude I have ever encountered. I was given a room key to a room that had a tub... More 

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埼玉
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 30, 2014

Simmilor to "Hilton garden-inn", but completely different hotel. But very good facility hotel as is previously Crown plaza hotel.

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Hello. Hope you are well. I am happy to hear you had a nice stay. We look forward to having you again so as you may see the improvements we have been working on so hard to achieve. We are a new management and combined, we are very experienced in years to offer you nothing but excellence. More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 27, 2014

All staff need to fired or put in a hospitality class because this was the wort experience i have every encountered at an airport hotel. We went to the wrong hotel and they wouldnt pick us up from the wrong one! Then we were not welcome when coming in the front desk all had attitudes.... My room wasnt clean when... More 

Was this review helpful? Yes 2
GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Hello. Hope all is well with you in this moment. I am sorry to have read you were disappointed with your stay. I am sorry you felt this way. I myself have just joined the Hotel and it is my sole goal to give nothing but guest service excellence. I have over twenty-eight years experience in the Hotel industry and... More 

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Additional Information about Garden Inn & Suites

Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Garden Inn & Suites 2*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Expedia, HotelTravel.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Garden Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica

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