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All 26 Jamaica hotels

Garden Inn & Suites

2.0 of 5 Hotel   |   151-20 Baisley Boulevard, Jamaica, NY 11434
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Ranked #22 of 26 Hotels in Jamaica
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178 reviews from our community

Traveler rating
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    41
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27
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Herndon, VA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I missed the last flight out of JFK late on Thursday of Labor Day weekend and Jet Blue put me up at the Garden Inn and Suites. While I was thankful for the hotel voucher, I would NOT recommend this hotel. They have a decent shuttle from the airport and pleasant staff. However, the building is dated. The brass elevators... More

Was this review helpful? Yes 1
Malmo, Sweden
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one (short) night after arriving late at JFK airport. The location is very convenient, and the hotel offers a free shuttle bus to the airport. It will take you directly to any terminal, so you don’t even have to transfer to the AirTrain. The hotel doesn’t feel very up to date, although they claim to have... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Delta booked my wife and three kids in here at 2am on Monday morning following a flight not being able to connect. They gave us keys for a room on the fourth floor which did not work and a room on another floor with only one bed in it. We went down to the desk to get new keys only... More

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San Diego, California
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Out of the last 3 years, I have spent 339 days in hotels. I must say that this is the worst hotel that I have ever seen. (For comparison, I usually stay at hotels such as Holiday Inn, Courtyard.) This place is just downright nasty. Stained carpet, splatters all over the wall, dirty bathrooms, terrible mattress, bugs in the bed,... More

Was this review helpful? Yes 1
Springfield Gardens, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

My home was flooded out during Spring 2014. It was impossible to find a Pet-Friendly Hotel at the last minute in my area. Fortunately, I was directed to this hotel and was Amazed by the friendliness of the staff. First, the hotel lobby was immaculate and comfortable. Next, the Front Desk Agent (Lorraine) who greeted me was not only welcoming... More

Was this review helpful? Yes 1
QLD, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed July 2014. Hotel was clean and comfortable. The only little irritant was when i ask for change at the reception i was told they don't give change. I told them that the vending machine was not accepting $5 bills and i need some $1 notes. Finally after some insistence they gave in. It was frustrating having to beg foe... More

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St. Augustine
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 29, 2014 via mobile

I was sent to this hotel after I voluntarily relinquish my seats due to an overbooked flight. The rooms are horrible I felt like something was crawling on me and the furniture was in very poor condition the desk scribbled on the view was the yeah compactor I felt like someone threw up the 1970's and left it there the... More

Was this review helpful? Yes 3
Fife
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 28, 2014

After waiting 1 hour for a shuttle that is 10 minutes away we arrive to a very overpriced room!!! For the price, shuttle wait and very mediocre room all I can say is stay away!!!! For the same amount and better amenities go for a name brand like Radison or Hyatt.

Was this review helpful? Yes 2
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2014

Booked this hotel as I had to pick up one of my friend from JFK whose flight was arriving early morning & had one of the worst experiences in my hotel stays: 1) Long check-in queues being serviced by ONLY one person on counter and that too very very slow frequently interrupted for attending front desk phone calls 2) When... More

Was this review helpful? Yes 2
Hanover, New Hampshire
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 21, 2014

Jetblue sent me here when they suddenly canceled my connection due to "maintenance." So needless to say I was already in a poor mood by the time I got my bag, and took the Airtrain to the hotel shuttle stop. I called the hotel to get picked up, then sat there for over 30 minutes as one after another hotel... More

Was this review helpful? Yes 1
GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Thank you for taking the time to provide our property with feedback regarding your most recent stay. Your comments are truly one of the best tools that we have for better serving our future guests. Please allow me the time to formally apologize for the inconveniences that you encountered while staying with us. Best regards Management Team More

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Additional Information about Garden Inn & Suites

Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Garden Inn & Suites 2*
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Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica

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