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All 26 Jamaica hotels

Garden Inn & Suites

2.0 of 5 Hotel   |   151-20 Baisley Boulevard, Jamaica, NY 11434
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Ranked #24 of 26 hotels in Jamaica
A recent review
3 of 5 stars reviewed yesterday
spazgirl Santa Fe, New Mexico
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133 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Santa Fe, New Mexico
Top Contributor
69 reviews 69 reviews
46 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed yesterday NEW

Jet Blue provided us with a voucher for the night after we missed our connecting flight to St. Lucia. I had some concerns after reading some of the Trip Advisor reviews, but we were pleasantly surprised. Yes, it is old, but we thought it was funky and fun - big lobby with glass chandeliers and mirrors everywhere. The room was... More

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Abidjan
Top Contributor
63 reviews 63 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a proper hotel at the price of the earlier JFK ones I have slept in. Amenities are fine and rooms, though small are okay. Plus you have an iron and ironingn board. The welcome was not bad, and when I asked for a weekend discount for the 2 nights, I was actually given. Breakfast is also rich. A... More

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Greenville, South Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After being bumped from our flight at JFK we checked into the Garden Inn and Suites. Upon arrival, Lorraine was very friendly, and had us in a nice king room in just minutes. The room was clean and nice and the bed was extremely comfy. And it was reasonably priced. We were thankful for a clean place to rest. The... More

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Dallas, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Delta Airlines gave us a voucher to stay here when we had a missed connection but this is simply the circumstance of my experience with this hotel and is not why I gave this hotel a poor review. Most passengers were sent to the Ramada Inn and when that hotel was full and this Garden Inn & Suites was the... More

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Phoenix, AZ
Top Contributor
318 reviews 318 reviews
83 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed 1 week ago

Dated rooms - not very well maintained. Loud bathroom fan couldn't be turned off. Good shuttle service to JFK Airport. Breakfast included - but started too late for our flight. That hotel is popular for airline delay vouchers.... And when they happen - just try to get service.

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London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Needed an overnight stay close to JFK and booked this hotel. Called from the UK to enquire about the shuttlebus.from JFK...well called three times, once waiting NINE minutes before hanging up. Curt and unhelpful reception staff....who said she was the only one on duty. Perhaps if you can't get your customer service right ...and it's not looking good, you should... More

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Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Their service is downright HORRIBLE. They say they provide free airport shuttle services. After my flight landed, I called them to schedule a shuttle pick-up. Every time right after I said 'could you pick me up at the airport,' the agent said hold on and put me on hold for more than five minutes without helping me. After over five... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice, clean hotel. Very reasonably priced. Room was clean and comfortable. Staff was very nice and helpful. Only downfall was the parking wasn't very good. Not a bad location. Has menus for ordering in and having it delivered. Overall though, we recommend this hotel.

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Dear Valued Guest, We are excited to hear that you enjoyed your stay with us. We continuously strive to improve our services so that each and every experience at the Garden Inn & Suites will be better than the last! Unfortunately, we do not have the space for private off street parking but the benefit of our location is that... More

Matola, Mozambique
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2014

Had to stay over when our plane was delayed. ..value for money with resly friendly staff, the bed is sooooo comfortable. The shuttle service is fast and very reliable. A definit stay over for airport guests

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Dear Valued Guest, Thank you very much for your positive comments on your recent stay with us! We are thrilled to hear that you received the high level of customer service you deserved and we hope to be your choice of hotel should you visit NYC again in the future! Garden Inn & Suites Management More

Toronto
Top Contributor
123 reviews 123 reviews
42 hotel reviews
124 helpful votes 124 helpful votes
2 of 5 stars Reviewed March 17, 2014

How did we get here? Our Air Canada flight was delayed and we missed our JFK connection. Although we scheduled 3 hours to connect between flights and weather was clear, we had to wait 2 hours in Toronto to speak to an Air Canada customer service agent to try to remediate the situation and try to get another flight in... More

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Additional Information about Garden Inn & Suites

Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica
Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Location: United States > New York > Jamaica
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #24 of 26 hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Garden Inn & Suites 2*
Reservation Options:
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