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All 26 Jamaica hotels

Garden Inn & Suites

2.0 of 5 Hotel   |   151-20 Baisley Boulevard, Jamaica, NY 11434
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Ranked #23 of 26 hotels in Jamaica
  • Overview
  • Reviews (169)
  • Photos (42)
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  • Room tips (29)
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169 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
2 reviews
2 of 5 stars Reviewed yesterday NEW

After waiting 1 hour for a shuttle that is 10 minutes away we arrive to a very overpriced room!!! For the price, shuttle wait and very mediocre room all I can say is stay away!!!! For the same amount and better amenities go for a name brand like Radison or Hyatt.

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Boston, Massachusetts
1 review
1 of 5 stars Reviewed 3 days ago NEW

Booked this hotel as I had to pick up one of my friend from JFK whose flight was arriving early morning & had one of the worst experiences in my hotel stays: 1) Long check-in queues being serviced by ONLY one person on counter and that too very very slow frequently interrupted for attending front desk phone calls 2) When... More

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Hanover, New Hampshire
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Jetblue sent me here when they suddenly canceled my connection due to "maintenance." So needless to say I was already in a poor mood by the time I got my bag, and took the Airtrain to the hotel shuttle stop. I called the hotel to get picked up, then sat there for over 30 minutes as one after another hotel... More

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GardenInnManagement, Manager at Garden Inn & Suites, responded to this review

Thank you for taking the time to provide our property with feedback regarding your most recent stay. Your comments are truly one of the best tools that we have for better serving our future guests. Please allow me the time to formally apologize for the inconveniences that you encountered while staying with us. Best regards Management Team More

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I had to stay 1 night in New York waiting for my flight connection and booked this hotel from the airport. Booking Process: I was told that a shuttle bus is coming every 15 minutes. It works every 30 minutes and looks they have only one bus. Check In: Slow but not bad. Girl in Reception, Quenesha, was very fast... More

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Boise, Idaho
Top Contributor
100 reviews 100 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

After our flight from London landed late at JFK we found we had missed our connecting flight and couldn't get out until the following morning. The hotel desk at JFK said almost everything was already filled up, but the Garden Inn & Suites had rooms, had a shuttle and was affordable. Yes, it's in an industrial neighborhood, but most of... More

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New York City, New York
Top Contributor
101 reviews 101 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

It was reasonably priced as we needed to wake up early the night before our departing flight. The front desk clerk was very attentive and managed to check us in quite fast. Shuttle service started at 4 sharp as they indicated. Room was clean, nothing out of this world. But comfortable. If you stay short term and need somewhere close... More

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1 review
1 of 5 stars Reviewed 1 week ago

This is the worst hotel I have ever stayed in! Rude staff and rude manager. Shuttle bus was 20 minutes late. Breakfast was limited to 4 basic cereals and basic toast served on polystyrene plates with plastic knifes. We over-ran our check out time only to have the manager (dressed in jeans and polo shirt) to threaten us by calling... More

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Sydney, Australia
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Waited 45 minutes for the shuttle service after a 26 hour flight. Staff were rude and the room was grubby. They have no liquor licence and the "restaurant" is a joke (although the guy working in the restaurant was lovely). Do yourself a favour and stay somewhere else!

Was this review helpful? Yes 1
Albertville, Alabama
Top Contributor
60 reviews 60 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this place for an over night stay at JFK. The name was on an airport kiosk with a corresponding number to dial. The name suggests Hilton Garden Inn and Suites, but it is DEFINITELY NOT a Hilton property. They play on the name association hoping the weary traveler will not notice, as I did not. The shuttle took... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We arrived c. midnight after our flight out of JFK had been cancelled. Although there were only 5 parties in front of us in line, check in took over 1 hour. Once we finally received our keys, they did not work, which required another wait in line of over 15 minutes (despite the fact there was only one other customer... More

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Additional Information about Garden Inn & Suites

Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Garden Inn & Suites 2*
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Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica

42 photos of this hotel

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Hotel & grounds (6)
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Other (2)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
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