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Sleep Inn Jamaica

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177-08 Liberty Ave, Jamaica, NY 11433
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vallensbaek Strand, Denmark
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay here for one night for at 1 night stay for waiting for our flight. Can absolute recommend this place :) don't be scared for the neighborhood, its ok and total New York style. 👍😎 We have book a kingsize bed room for 108 dollars for 1 night - a great price for a New York hotel 1. 10... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 1 week ago

So we wanted a reasonably priced hotel to stay for one night before continuing on our trip upstate to see family. The good: Friendly staff helped us from reservation to check out. Hotel was nice, clean and modern. The bad: Had to wait almost an hour for the hotel shuttle bus. The first room they gave us smelled of cigarettes... More 

Was this review helpful? Yes
Sao Paulo, SP
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My credit card has been cloned at this establishment. How I know it? It was the only place i've used my credit card during the entire trip and when I came back home I discovered that it have been cloned and that several spends have been done in my name! I didn't feel safe at night and the neighbourhood is... More 

Was this review helpful? Yes
London, Canada
Top Contributor
55 reviews 55 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 25, 2015

Great place to stay the night and be fairly close to the airport. Room was very clean and the bed was SUPER comfortable! Free breakfast, free airport shuttle. Friendly staff! Would definitely recommend this hotel.

Was this review helpful? Yes 1
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

“Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! So pleased we were able to provide some relaxation from the hustle and bustle of an exciting... More 

New York
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 3, 2015

I had a 4 night stay at this hotel. I got a beautiful secluded room on the top floor, it was everything I wanted. The staff were wonderful, the shuttle drivers were great, breakfast was good, it was close to Jamaica avenue so I got a lot of shopping done...I couldn't ask for anything else... It was just simply "wonderful"

Was this review helpful? Yes 4
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

“Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! So pleased we were able to provide some relaxation from the hustle and bustle of an exciting... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 2, 2015

My wife and I flew into JKF and booked this hotel for night as we had flight following morning and it was a decent rate. We arrived at JFK around 9:30PM and before we boarded airtrain called hotel for shuttle pickup which we were told ran until 11PM. We were informed shuttle was on it's way but after waiting outside... More 

Was this review helpful? Yes 1
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

Thank you for sharing your experience with us. Please allow me this opportunity to apologize for the inconveniences of the shuttle services you experienced during your stay. You willingness to share your thoughts is appreciated. The Sleep Inn JFK staff is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of... More 

Santa Fe, New Mexico
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 30, 2015

I work for a major airline and have to commute to my base (JFK) and stay overnight, on my own dime. I am familiar with all of the hotel options around the airport, and The Sleep Inn is actually a good deal, and a not-so-bad lodging option. Let's be clear: As others have mentioned, you likely won't be taking a... More 

Was this review helpful? Yes 4
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

We appreciate the time you have taken to make us aware of the issue regarding our shuttle service and we truly regret any inconveniences you experienced. Your comments allow us to pinpoint areas in which we can make improvements and create a better experience for our future guests. We do understand that time is precious and are currently working on... More 

Columbia, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 23, 2015

I have to be honest, The hotel was very clean and orderly, HOWEVER, After checking in with my husband and daughter, We were given our keys and proceeded to our floor. When the elevator door opened up there was a very faint smell of marijuana in the halls. The stairway door was propped open with a trash can for weed... More 

Was this review helpful? Yes 1
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

I would first like to thank you for taking the time to review our property. Please allow me this opportunity to sincerely apologize for the discomfort and inconvenience you experienced during your stay. You willingness to share your thoughts is appreciated. Your comments are important to the success of our organization, as we rely on you, our guest, to tell... More 

PA
Contributor
18 reviews 18 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed April 23, 2015 via mobile

We arrive for a long flight @ jfk airport @10pm call the hotel right away to let them know that we need a shuttle to get to there hotel.Salef the receptionist told me to call after we got our luggage & go to Federal circle Where we get thère shuttle, we got our luggage @ 10:30 proceed to federal circle... More 

Was this review helpful? Yes 1
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

Good evening. Thank you for sharing your feedback from your stay. I am saddened to hear your comments about the bad customer service you received. We are usually known for our friendly and attentive staff and I am truly sorry that this was not the case during your visit. I have shared this with my staff and used this feedback... More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed January 22, 2015

I stayed here for 1 night and wished I had never booked this hotel !!! We arrived at JFK at 11.05pm and our first warning sign was that it wasn't even recognised as an airport hotel as it wasn't even listed at JFK's hotel telephone information area so I had to call them from my personal telephone using the number... More 

Was this review helpful? Yes 2
Monica H, Front Office Manager at Sleep Inn Jamaica, responded to this review

Thank you for taking the time to respond to our survey. Guest satisfaction is our number one goal and there is nothing better than achieving that! Although our location isn't as favorable as we would like it to be, we try our very best in providing a clean and comfortable hotel with a friendly and helpful staff. We hope you... More 

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