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Sheraton JFK Airport Hotel

3.5 of 5 132-26 South Conduit Avenue, Jamaica, NY 11430
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Sheraton JFK Airport Hotel
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Sheraton JFK Airport Hotel
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216 reviews from our community

Traveler rating
    82
    76
    37
    12
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vatican City, Italy
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Due to coming in to an airport late, and your connection is early next morning, you skip the most natural reflex to get a room downtown, and stay at the airport area. Unless very sleep deprived, better go downtown than stay in this strange SPG joint with a Sheraton brand, but with overall looks much worse than the most simple... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear onobond, Thank you for taking the time out to share your feedback with Trip Advisor. We apologize we were not able to meet your expectations and the issue that happened at check in. To touch on some of the concerns you wrote in your review. The shuttles services are 24 hours per day 7 day a week. It rotates... More 

Wilmington, Delaware
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was happily surprised at how clean this hotel was. The room carpets and bathroom was meticulous. I'm very particular about bathrooms and carpets. I'm from Queens and their location was centrally located near everything and not far from the City. This was a great choice to end our anniversary week. Lots of great food spots was very close by.... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Veronica A, Thank you very much for your wonderful review!!! Our goal is always to provide our guests with a great experience while they're away from home. I'm so pleased that we were able to meet all your expectations. We will be sure to share your comments with our team. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I find myself staying at the Sheraton quite frequently during the year. I also book rooms for my staff. Approximately 200 rooms per year. I want to commend Samantha At the front desk for all her great assistance throughout the year. One time comes to mind when the system went down, and she manually had to check in approximately 40... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Dan T, Thank you for a perfect score and for sharing your experience with Trip Advisor. We are so excited to hear that we were able to meet your expectations everytime. We hope to serve you and your team in the near future, thank you again for taking the time out to share with future guests. More 

Miami, Florida
1 review
1 of 5 stars Reviewed 1 week ago

My wife and I checked into the Sheraton JFK Airport Hotel for a one night stay between transcontinental flights (Dec. 01 - Dec. 02 2014). To be honest, in 40+ years of air travel, this has to be the WORST hotel experience we have had. We were assigned a room on an elevator landing, 5-6 feet away from the elevator... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Hcritic, Thank you for sharing your experience and feedback with our hotel, we take each and every one of the feedback seriously. Our goal is to make each of the guest’s experience comfortable and enjoyable. I'm very disappointed you weren't 100% satisfied with our Hotel. We are currently going through renovations and a new a inprove Sheraton will be... More 

ZP83
Top Contributor
60 reviews 60 reviews
60 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have to admit I'm a SPG junky and I prefer to stay at them because all the brands take such great care of me. Sheraton JFK was great to me! I some how had canceled my booking with them. When I showed up the front desk agent greeted me with a warm and friendly smile as if she was... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear ZP83, So many things to thank you for!!! Thank you for being a loyal Platinum member to the starwood brand, thank you for a PERFECT score and thank you for reviewing our hotel. I am very happy you enjoyed your stay and everything was to your liking. It was such a pleasure meeting you. Please visit again soon we... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very helpful and friendly staff.The hotel is close to JFK, but I heard no noise from the airport or the street outside. Room was clean, came with free wi-fi and a robe. Food was good. I will definitely use this hotel again.

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear 357erika, Thank your for reviewing our property and for giving us a perfect score!! It is very pleasing to read comments from our guests informing us that we have met their expectations. Please visit again soon, we are currently in the process of renovating our properly and would love for you to experience the finish product. Thank you again... More 

Burlington, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My son and I stayed at this hotel the night before a morning flight. Found out earlier in the day, we have to go to the Federal Circle stop on the JFK Skytrain and call for a shuttle. Courtesy phones are there to make a call and within 5 minutes the shuttle arrived to pick us up. From the moment... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear David J, Thank you for sharing your experience with Trip Advisor and for giving us a perfect score. We are please that you and your son enjoyed your stay with us. Please visit again soon when time permits. We are currently in the process of remodelling and would love for you to see the finish product. More 

Naples, Italy
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderful hotel. Great experience. Samantha at the front desk was super helpful! Well done club lounge. Very convenient location. Rooms were clean and stylish. Amit filled me in on local sites. Food was good and nice wine selection. I'll certainly be back!

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear s0nathan, A huge thank you for a perfect score and for sharing your experience with Tripadvisor. It is always a pleasure to have you and your family stay with at the Sheraton jfk. I will also share you comment with Amit I'm pretty sure he will be very happy. Thank you again, looking forward to your return. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I have had great experiences at the Sheraton JFK Airport Hotel, A home away from home.The team has been hospitable through the snow storm. I strongly recommend this location and they have shuttle service!

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Angela P, Thank you for sharing your experience with Tripadvisor and for giving us a perfect score. We are aware the headache traveling may cause and it's even worst when flights are cancelled and your are stuck in a snow storm. It is our job to ensure that once our guests are within our care, we gurantee they have... More 

Los Angeles
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Every time I stay here I'm blown away by the extraordinary service from Nancy and her staff. They greet you with a smile, leave you a box of chocolates in the room and take care of every detail. I wouldn't stay anywhere else.

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear TraderCA, It was a pleasure reading your review, thank you so much for sharing your experience with us and tripadvisor. As one of our repeat guests it is all pleasing to see that we are meeting your expectations every time you've stayed at the Sheraton Jfk. Your kind words will be shared with Nancy and the entire team. Thank... More 

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Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
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Also Known As:
Jamaica Sheraton
Hotel Style:
#1 Green Hotel in Jamaica
#4 Business Hotel in Jamaica

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