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All 26 Jamaica hotels

Sheraton JFK Airport Hotel

3.5 of 5 Hotel   |   132-26 South Conduit Avenue, Jamaica, NY 11430
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Ranked #16 of 26 hotels in Jamaica
A recent review
5 of 5 stars reviewed 2 days ago
Renee W Brooklyn, New York
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237 people have reviewed this hotel

Traveler rating
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    61
    29
    28
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Brooklyn, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

I hosted a Bridal Shower for my best friend in the Sheraton JFK Hotel Meeting room/event space this past weekend and I must say I was very impressed. Starting with the planning I was extremely pleased with how friendly and accommodating the staff was. They sat with me to discuss options for layout and menu, offered suggestions and alternatives and... More

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had the most wonderful experience at Sheraton! They made every single step so easy with their professional and amicable attitude. I had trillions of questions and they were always willing to help and answer. Guests at the hotel also enjoyed their stay. Will definitely go back! Our reservations were also made during the snow storm but the hotel handled... More

Was this review helpful? Yes
Singapore
Contributor
19 reviews 19 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

With an arrival near midnight and an onward flight the next day this hotel ticked the boxes. Shuttle with its cheerful driver was waiting on our arrival at the Federal Circle pickup. Maybe just coincidence but it was nice to see. The hotel was only a short drive away. Check in took a while and the hotel seemed to have... More

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear cmdsea, Thank you so much for the details of your experience at our hotel recently. You have provided some great feedback for us concerning almost every aspect of the hotel. We're delighted that you enjoyed our location and our space! We are fortunate to have such a great staff that enjoys serving our guests! We hope you will visit... More

Greenville, South Carolina, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at various Sheratons , this has been the worst so far. No towels, room not cleaned, front desk staff not friendly or helpful. Dirty pillow case found on top of my luggage, when we returned back to room. For the price of the 4 rooms and the reviews online, it definitely didn't meet expectations.

Was this review helpful? Yes 1
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Rachael Y- Thank you for taking the time to review our hotel. I would like to take the opportunity to sincerely apologize for the lack of service you experienced at our hotel. We pride ourselves on being engaged with our customers and providing the best service we can.I can say I was very surprised to read your comments regarding the... More

new york
Top Contributor
54 reviews 54 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Due to weather and travel issues (snow) we were stuck a few days at JFK airport In January. We had our dog with us. We were very happy to be warmly welcomed at the JFK Sheraton. Even with our doggie. The hotel rooms were warm and comfortably appointed and very clean. The baths were super – no tub but a... More

Was this review helpful? Yes 2
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear TessieNewYork -On behalf of the Sheraton JFK we would like to thank you for taking the time out to review our hotel.We're delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit with us. We are proud of our Sheraton JFK team and delighted to provide excellent service to wonderful guests... More

Wasilla, Alaska
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a team here last week and the staff was great. The rooms were small but were clean and comfortable. The restaurant was excellent. My only complaint was we had to get staff to open the meeting room for us. The meeting room should always be ready when we ask for it in the contract.

Was this review helpful? Yes 2
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear wholehogbrew- Thank you for a great review!! We're glad we were able to meet your expectations and you enjoyed our staff. We appreciate you taking the time out to share your experience at the Sheraton JFK with Trip Advisor. We do want to apologize for the room not being left open at all times, we do keep them locked... More

Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night before heading out through JFK. Overall a nice experience staff was very pleasant room was spacious and nice bathroom bed was a little uncomfortable but not bad. The room could have used more electrical outlets, but the internet was very fast. The club lounge upstairs was small but actually had a pretty nice breakfast.

Was this review helpful? Yes 1
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear JamesK_travels, It is our pleasure to personally thank you for the spectacular comments with Trip Advisor. We thank you for choosing the Sheraton Jfk Airport hotel as your choice for your short layover. We are delighted to know that you have enjoyed your hotel accommodations. Our sincere apologies for the Sheraton Sweet Sleeper. We look forward to serving you... More

Kabul, Afghanistan
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 5, 2014

I had the opportunity to experience an extended stay at this hotel because of a business trip. It happened to coincide with heavy snowstorms (the likes of which NYC doesn't see too often) and the Super Bowl. Having stayed there for so long and having had considerable daily interaction with the staff and goings-on at the hotel, I feel I... More

Was this review helpful? Yes 3
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Don F, Thank you so much for your review, we are so happy to hear that our entire Team took such good care of you while you were here during the storm. We will be sure to share your amazing comments with the entire Hotel staff. Thank you again so much and we look forward to having you with... More

Boston, Massachusetts
Top Contributor
252 reviews 252 reviews
23 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 5, 2014

Had a pleasant stay. This was a nice for an airport hotel, I haven't had much luck with those in the past. The room was quiet and comfortable. The room coffee didn’t suck. Nothing was dingy, everything was hard word and all the amenities felt clean new. The WIFI was fast and worked as expected. The room was also three... More

Was this review helpful? Yes 3
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Mont0307, Dear Mont0307, Thank you for your kind words and feedback! We're glad that you had a comfortable stay at The Sheraton JFK. We truly appreciate you taking the time to share your experience as it allows us to remain dedicated in our commitment to providing the very best for our guests. We hope to continue to amaze you... More

Cincinnati, Ohio
Top Contributor
51 reviews 51 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 1, 2014

Over the years I've stayed at a number of JFK hotels. Some have come and some have gone, so when it came to picking the Sheraton it was in large part because I hadn't stayed there before and I wanted to see how it stacked up against others I had stayed at. The Sheraton is definitely in the "upper class"... More

Was this review helpful? Yes 2
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Regional Roadie, Thank your for taking the time out to give us a well detailed review on Trip Advisor. We're glad you enjoyed your time with staying at our facility and the amenities that comes with it. We do hope the next time you're in town you will be able to try out our restaurant Rosemary. Our Sheraton Fitness... More

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Additional Information about Sheraton JFK Airport Hotel

Also Known As:
Jamaica Sheraton
Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Phone Number:
Location: United States > New York > Jamaica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #16 of 26 hotels in Jamaica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 
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