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All 26 Jamaica hotels

Sheraton JFK Airport Hotel

3.5 of 5 Hotel   |   132-26 South Conduit Avenue, Jamaica, NY 11430
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66%
Ranked #7 of 26 hotels in Jamaica
A recent review
5 of 5 stars reviewed 3 days ago
Clover R Brooklyn, New York
  • Reviews (107)
  • Photos (26)
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  • Room tips (22)
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107 people have reviewed this hotel

Traveler rating
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    21
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42
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Brooklyn, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had a luncheon for 30 people at the Sheraton recently. The food was excellent and the staff was wonderful. The service was excellent. I would definitely go back to the Sheraton for another event. Some of my guests stayed at the hotel for a few days also. I got no complaints.

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Clover R, Thank you for allowing us to host your Luncheon at the Sheraton JFK. We are glad you consider the Sheraton JFK among all other Hotels for this special event. Your kind feedback is appreciated and we hope that you will give us another opportunity to be of service the next time you decide to have an event.... More

San Carlos, California
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and I stayed here after a late arrival into JFK. I was a little concerned when we arrived as there were a number of people milling around outside the entrance after midnight, but it turned out to be a clean, quiet hotel experience. The staff was very nice and helpful. I asked for an upgrade when I checked... More

Was this review helpful? Yes 1
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Adam R, Thank you for taking the time to review our hotel. We are delighted to hear that you had a pleasant stay! We pride ourselves on creating memorable experiences for our guests. Next time you are in New york JFK area it would be our pleasure to welcome you back at the Sheraton JFK Hotel! More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked an overnight stay at the Sheraton and was pleasantly surprised! The late night staff was very helpful. Their rooms are very spacious and their bathrooms were exceptionally large and inviting. photos attached. Upon my departure on Saturday morning, I called to have my bags brought down stairs, Chris one of the baggage assistants was pleasant and very engaging.... More

Was this review helpful? Yes 4
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Valarie F, On behalf of the Sheraton JFK , we are delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit with us. We are proud of our Sheraton JFK team and delighted to provide excellent service to wonderful guests like you! We will share your feedback with the entire team... More

Houston, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We called to say that we were going to be a late check-in and when we arrived Sam, the front desk woman, remembered our names and checked us in with a friendly welcome and helped us find a parking space. Diego, the bellman, courteously escorted us to the rooms. Our room was very clean and the bathroom very nice and... More

Was this review helpful? Yes 4
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Lori F, we’re delighted to know you enjoyed your relaxing experience at the Sheraton JFK. The comfort of our guests is always a priority and we take pride ensuring they are 100 % comfortable. We thank you for recognizing our staff and will be sure to pass on your amazing comments. We also appreciate you taking the time out... More

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Don't be alarmed by the shoddy area this hotel rests among! It is actually one of the greatest sheratons I have stayed at.....due to the customer service! Everyone, from the desk when you check in to when you have breakfast and leave treats you like an old friend! I love to run when I travel in new cities to gain... More

Was this review helpful? Yes 1
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear TravelNut342 ,Thank you for sharing with the Tripadvisor community your experience at Sheraton JFK. We are happy to read that you enjoyed your stay at our hotel and that you would definitely stay with us again. We have to agree with regarding our staff members, they are pretty spectacular, we'll be sure to share your review with the entire... More

Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our company did training at the Sheraton JFK Airport hotel & truly enjoyed it! From setting up our conference room w/Patrice in sales to all the fine details we had a great time. The service, stay and food were wonderful! Everyone said the food was fantastic! The room setup was great and very polished! The staff was friendly! This hotel... More

Was this review helpful? Yes 3
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear A A, Thank you for your kind review! On behalf of the Sheraton JFK, we are delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit with us. We are proud of our Sheraton JFK team and delighted to provide excellent service to wonderful guests like you! We will be happy... More

Portland, Maine
Top Contributor
53 reviews 53 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton JFK is mediocre at best. Pros: The room was clean, albeit a bit worn, and the staff was exceptionally friendly. I was fortunate to stay on the Club floor (complimentary continental breakfast, and drinks and snacks at night), which is reserved for starwood platinum members. Negatives: The shuttle bus from the airport to the hotel is infrequent, rooms... More

Was this review helpful? Yes 1
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Fernando D, Thank you so much for the review. I am glad that you found the staff exceptionally friendly . I do apologize about the street noise and for the shuttle services. While you did point out some of our rooms are facing the freeway, we generally do not receive complaints regarding noise however I do apologize. Thank you... More

Suffolk, UK
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are only a few positives and far more negatives about this hotel. First, the positives: The bedding was clean as was the bathroom, which is the only reason I am giving it three stars. The negatives: First, it is not conveniently located. It was hard to drive to, and the shuttle experience was not great. Old shuttle, not particularly... More

Was this review helpful? Yes 2
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear theinphillips, I must apologize for the issues you described, reading your comments we fell short on delivering a comfortable experience. We appreciate your feedback; it helps us improve upon our services. More

Long Beach, California
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

SAM AND LATOYA WERE AMAZING!!!!!! I was in line while a couple ahead of me were yelling and CURSING at them regarding their flight which had nothing to do with the hotel and they exhibited excellent resolve and patience. KUDOS to the sheraton jfk!!!! They also have me direction and recommendations for a nearby Italian restaurant... Delicious!!!! I frequent the... More

Was this review helpful? Yes 2
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Jordankobe82, Thank you for your review of our property and recognizing our front desk associate, We are happy you chose to stay with us and appreciate your great review. We look forward to seeing you again when you're in the area! Thank you! More

New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am at the Sheraton JFK at this moment, and, after an incredibly disappointing experience from check-in to dinner, I am devoutly wishing to be anywhere else on the planet right now. When in transit at JFK, we usually stay at the Fairfield Marriott, which is a perfectly pleasant and acceptable airport hotel. We thought--mistakenly, as it turned out--that the... More

Was this review helpful? Yes 2
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear JPSRWW, So very sorry to that you were not happy with your stay, we are always very disappointed to learn that one of our guests had a problem. Please accept our apologies for any inconvenience. More

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Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
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Also Known As:
Jamaica Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 
Number of rooms
150

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