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Sheraton JFK Airport Hotel

3.5 of 5 132-26 South Conduit Avenue, Jamaica, NY 11430
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Sheraton JFK Airport Hotel
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Sheraton JFK Airport Hotel
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181 reviews from our community

Traveler rating
    60
    69
    32
    12
    8
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28
22
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72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hershey, Pennsylvania
Contributor
15 reviews 15 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed today NEW

Stayed here prior to taking a flight out of JFK at the end of November 2014. Room was clean, staff were helpful, and the shuttle to airport was on time. We ate in the hotel restaurant and the food was good. Upon our return flight we used the shuttle to go back to the hotel to pick up our car.... More 

Was this review helpful? Yes
DuBois, Pennsylvania
Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our stay was a last minute 'Family Emergency' of sorts. We live about 5 hours from the airport, and received a last minute call that our daughter's flight was being rerouted from Pittsburgh. We have a puppy so needed a pet friendly hotel. A search on Trip Advisor only gave us a few options, including this Sheraton. This hotel hit... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Chuck J, Thank you for choosing the Sheraton JFK hotel, We are so excited to hear that we were able to meet your expectations. I will be sure to pass on your compliments to everyone. We hope to serve you in the near future, thank you again for taking the time out to share with future guests. Happy Holidays. More 

Atlanta, Georgia
Top Contributor
99 reviews 99 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

While my usual go to hotel in the area was overbooked, I selected the Sheraton and enjoyed the stay. While doing business at JFK, staying here for two nights made it easy to get back and forth easily. There was not much available in the surrounding area but the hotel restaurant was my home for breakfast and dinner for two... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Joe L, Thank you for your kind words and feedback! We're glad that you had a comfortable stay at The Sheraton JFK. We truly appreciate you taking the time to share your experience as it allows us to remain dedicated in our commitment to providing the very best for our guests. We hope to continue to amaze you with... More 

Florida
1 review
4 of 5 stars Reviewed 6 days ago NEW

A one night stay didn't leave me with much to do. I ordered room service and had intentions on just a few beverages to wine down. Jasmine, the room service attendant was pleasant and helpful. She recommended a Cosmopolitan beverage and also what she called "Sheraton Crab Cakes" because their chef uses a secret family recipe. Jasmine also persuaded me... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Warren A, Thank you for posting your review about your recent stay at the Sheraton JFK. We appreciate the positive feedback since it is our goal to satisfy all guests. Your positive feedback will be passed onto the entire staff especially Jasmine, they will be thrilled to know your experience was great. Happy Holidays!! More 

Island of Hawaii, Hawaii
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

After having had such a nice experience at another New York area Sheraton property earlier this year, this stay was quite a letdown. My visit began nicely enough with a friendly greeting, comfortable and attractive lobby and prompt check-in service. I didn’t get the name of the gentleman who assisted me with my bags, but when we got upstairs to... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear First we would like to thank you for choosing the Sheraton Jfk, and for taking the time out to review our hotel. Please accept our deepest and sincere apologies for difficulties you experienced during your recent stay with us. We can assure you this is not typical for the Sheraton JFK. All comments are taken very seriously and are... More 

1 review
5 of 5 stars Reviewed 1 week ago

jasmine is very courteous and respectful and have good customer service skills and she is a very nice person. Very good person to talk to. She is excellent at her job and performs the position much better than any other bartender

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear charles b, Thank you for your survey along with a perfect score. We are very pleased to learn that your stay with us was very satisfactory. We are even more please you had the chance of meeting one of our superstars Jasmine. We will be sure to pass on your kind words, we're sure she will be pleased. Thank... More 

Vancouver, Canada
Top Contributor
68 reviews 68 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This particular Sheraton JFK is located about a minute drive from JFK. I check-ed in around 12AM, check-ed out about 7am for an early flight to Chicago. SPG Platinum benefits were offered but there was no room upgrade. Room was spacious, clean, and up to Sheraton standards. Also rather quiet, I must say. The issue was, however, service. First off,... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear sudosandwich, Thank you for sharing a detailed review with Trip Advisor regarding your recent stay at the Sheraton JFK hotel. Please accept our apologies for the information regarding the concierge. As we no longer have one on property all our staff members are extremely knowledgeable about things to do around the JFK area and the five boroughs. For the... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

I spend just south of 200 nights a year in hotels, and 50% of them are at the JFK Sheraton. No matter the situation, I can always count on SAM to be thinking two steps ahead of me, and make sure my every need is taken care of. She is a rock star and makes the tough job of traveling... More 

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Stephen P, For someone that travels this much I'm TRULY honored you were able to take the time out to share your experience with Trip Advisor. It is fantastic to hear such positive feedback regarding your experience from you. I am delighted to know that I've achieved this goal of ensuring that my guest is always content. Again thank... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Always get great service from the staff, and a great nights rest. Very comfortable hotel, with a fantastic restaurant. Sam provided excellent service at the restaurant and I will definitely return next time I'm in the area.

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear KevinVW58, WOW perfect score!!! thank you!!!. We are delighted to see our repeat guests taking the time our to share their experience with Trip Advisor. Your survey will be shared with the entire staff. Thank you again, we hope to see you soon. P.S It was my pleasure being your restaurant attendant for the day. More 

South Plainfield, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay. I like the fact that we can decided to save the environment by opting out of towel and sheet replacement. Check in was smooth as butter. Sam was my waitress for dinner and she did an excellent job. I will certainly return.

Was this review helpful? Yes
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review

Dear snaps24fire, Thank you for your survey and for giving us a perfect score. It is with great pleasure to see our guests giving us feedback on how their experiences were and sharing keen details regarding programs that we offer at the Sheraton JFK. Your comments will be shared with the entire team. Thank you so much for your survey... More 

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Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Phone Number:
Location: United States > New York > Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Jamaica Sheraton
Hotel Style:
#1 Green Hotel in Jamaica
#4 Business Hotel in Jamaica

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