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Quality Inn

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356 Elmira Rd., Ithaca, NY 14850 (Formerly Comfort Inn)
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180 Reviews from our TripAdvisor Community

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Boston
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 15, 2015 via mobile

We stayed just a night, and with a car it's an easy enough trip to and from downtown. Plenty of free parking, though if you stay out real late on a Saturday night there might only be a few spots left. It's located in a big strip mall shopping area. Room was fine. Nice big tub. Free continental breakfast was... More 

Helpful?
Thank u2worldtraveler
Best47958, Director of Sales at Quality Inn, responded to this review

Dear u2worldtraveler, We appreciate you submitting your review of our hotel! Yes, you can easily get to downtown within a few minutes from us. We hope to see you again in the fuure! Kind regards, Jim McMann More 

Rome, Italy
Level Contributor
89 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 29, 2015 via mobile

Spent 4 nights on business trip (visit to Cornell Univ.), hotel is well located, rooms are spacious and comfortable, service is good, breakfast and free internet provided. Only down side was that hotel was not able to provide decent transport service to Cornell, although they have initially promised they would do, seems shuttle service is shared with another hotel which... More 

Helpful?
Thank R S
Best47958, Director of Sales at Quality Inn, responded to this review

Dear R.S., Thank you for your feedback during your recent stay. We do share the shuttle with our sister property and can sometimes be challenging to coordinate all of our guests needs. Our hotel does schedule every hour on the half hour. That being said, we do appreciate your words on the hotel and breakfast and hope to see you... More 

Royal Oak, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 21, 2015

Stayed here on business travel and had an AM meeting at Cornell. Staff was nice and helpful in finding a good place to grab dinner. The room was as expected, nothing fancy, but clean and the bed was comfortable. There were two different types of pillows (soft and firm), however they were small, which I found odd. My room's sliding... More 

Helpful?
Thank Frank R
Best47958, Director of Sales at Quality Inn, responded to this review

Dear Frank, We are pleased that your enjoyed your stay at the Comfort Inn recently. Other guests have commented on the sliding glass doors that allow you to get to your car easily. When you are visiting Cornell again in the future, We hope that you will be our guests. Kind regards, Jim McMann More 

Nyack, New York
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 21, 2015

The room was clean, beds were doubles, so would have been hard for more than 2 to have slept there. Nothing fancy. Breakfast was very basic and very crowded. It was a busy weekend so we paid a premium price for a not so great hotel room, but that's what we get for waiting until the last minute to book... More 

Helpful?
Thank Emily F
Best47958, Director of Sales at Quality Inn, responded to this review

Dear Emily, Thank you for commenting on your stay with us. Columbus Day is a very busy weekend in Ithaca and sometimes prices can be at a premium. We do wish you had the chance to see all that we offer for breakfast, including bacon and eggs, make your own waffles, and assorted breads. We hope to see you again... More 

New Jersey
Level Contributor
165 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed October 14, 2015

Prices were high for all the local hotels. Rooms are nice size, pillows are to small. Could use thicker carpet and felt around door. Would help with noise and light coming from hallway. Ceilings are awfully low. Have bar on sliding glass door but lock on door did not work. Heater needed to be vacuumed out. The shower head was... More 

Helpful?
Thank Trkr483
Best47958, Director of Sales at Quality Inn, responded to this review

Dear Trkr483, Thanks for your review. We will be installing all new heaters and a/c units in the coming weeks. Ithaca area hotel prices can sometimes be at a premium. We hope we have the chance to have your as our guest in the future. Best, Jim McMann More 

Laurel, Maryland
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 14, 2015

To start with, this is not a fancy hotel. It's a typical budget chain. The lobby areas are designed to be functional, not elegant. That being said, we just needed a room to sleep in, not a place to schmooze in. I was pleasantly surprised when we got to our room; it was lovely! Clean, well appointed and up to... More 

Helpful?
Thank MinervaZee
Best47958, Director of Sales at Quality Inn, responded to this review

Dear valued guest, It's great to get great feedback on all the improvements we have made in the last year. Thank you for your comments on our staff and the breakfast. We will continue to work on the lobby are in the coming weeks. Thanks again for your review. Best, Jim McMann More 

Wexford, Pennsylvania
2 reviews
2 of 5 stars Reviewed October 13, 2015

Stayed twice in July since it was near our daughter's apartment. The prices in Ithaca are jacked up due to their location, so I wasn't happy to start. The place has been under construction for two plus years and were in the home stretch, but to not have fixed the room air conditioners is just stupid. I would take formica... More 

Helpful?
Thank elengin
Best47958, Director of Sales at Quality Inn, responded to this review

Dear elegin, Thank you for responding to our evaluation. We are installing new a/c and heating units in the next few weeks. I am glad we were able to partially rectify the situation with taking some money off your final bill. SIncerely, Jim McMann More 

Travelers are raving about these Ithaca hotels

Williamsport, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 11, 2015

I stayed here a number of times while participating in an educational program in Ithaca. From rooms without working heat in the winter and without working AC in the summer, candy wrappers in the vent system, stained wall and linens, and no housekeeping visits on more than one occasion....I wish I had something positive to say...but then my reservations (with... More 

Helpful?
1 Thank paige_melissa
Best47958, Director of Sales at Quality Inn, responded to this review

Dear Ms. Paige. Thank you for your input on your stay. I am curious to know why you waited so long to post your comments. Since your stay, we have a new general manager and maintenance department. We invested money on updating our heating and cooling systems, linens, etc. We now have a new lobby and breakfast area. Sincerely, Jim... More 

ontheroadagn7
Level Contributor
365 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed September 14, 2015

We knew we were in trouble when we pulled into the parking lot and there were more than the average number of work trucks there. We parked the car and the guys sharing a room had a cooler outside with empty beer bottles on the sidewalk and then came outside to smoke. In this case first impressions were spot on.... More 

Helpful?
Thank ontheroadagn7
Best47958, Director of Sales at Quality Inn, responded to this review

Dear ontheroadagn7, Thanks for taking the time to fill out our survey. We do have some construction workers throughout the year, but are well behaved. We wish we had the chance to rectify the situation before you checked out and could have put you on the second floor. The sliding glass doors to have two locks on them. Many guests... More 

Syracuse, New York
Level Contributor
4 reviews
3 of 5 stars Reviewed September 2, 2015

When I travel I usually like to stay at Comfort Inn and this experience would have been fine except for one thing. The hallway had a strong urine smell and also our room smelled slightly like urine. I do not usually stay in a hotel where pets are welcomed...for this very reason. Also, who wants dog hair on the bed... More 

Helpful?
Thank plemm
Best47958, Director of Sales at Quality Inn, responded to this review

Dear Plenn, We are disappointed that you were not happy with the condition of the hallway and guestroom. I will tell you that we are replacing the carpeting in the hotel in the next few weeks. We had been spending the last year upgrading the lobby and breakfast room,and now focus on the soft goods of the hotel. Thank you... More 

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