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Comfort Inn

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356 Elmira Rd., Ithaca, NY 14850
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Comfort Inn
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Comfort Inn
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149 reviews from our community

Traveler rating
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    52
    35
    24
    18
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66
30
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17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ithaca, New York
1 review
1 of 5 stars Reviewed 1 week ago

The hotel was under construction so they had the front desk and the continental breakfast moved into other hotel rooms. It had the feel of a run down hotel since as soon as you drive into the entrance, there were plastic covers all over the front side of the building. However, the front desk woman at night was very friendly... More 

Was this review helpful? Yes
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Derek, Thanks for responding to our survey and your honesty with your stay. We are glad that your guestroom met your requests. We hope to have the construction on our new breakfast room completed in the next month. Our apologies on the reception you received during your check out. We are taking action with that service agent to ensure... More 

Ithaca, New York
1 review
1 of 5 stars Reviewed 1 week ago

I had a first floor room that had sliding glass doors into the parking lot so didn't feel very safe. The hotel thought it was a good idea to put a bench right outside my room so people who went outside to smoke and talk were heard very clearly inside my room, laughing and carrying on well past 11:00 pm.... More 

Was this review helpful? Yes
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Cheryl T, On behalf of the Comfort Inn, we want to apologize for your disappointing stay with. We put the bench there due to the construction in the front of the building. That will be moved. The housekeeping issues you experienced have been directed to our executive housekeeper who will determine who cleaned you room and take corrective action.... More 

Albany, NY
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From quickly looking at the more recent reviews, when I stayed at the hotel the hotel was not under any renovations. I was pretty pleased with my stay as the Comfort Inn is more geared towards budget travel. Based on my stay, I would even say that the hotel was better than the Fairfield Inn that is nearby in terms... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear mwilli5, Thank you, thank you for your kind words about our hotel. Although we do not have a features of a full service hotel, we are proud of what we have and a lot of that has to do with our staff. We have a few new front desk staff that are ready to answer any questions and help... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 7, 2015

Asked for a quiet room, and I got one -- on the second floor, overlooking a very large car dealership lot adjacent to the motel, not facing the road or the hotel parking area. Was not too happy about the open access entry (the main reception is area is being renovated) and hope they have CC TV watching the door.... More 

Was this review helpful? Yes
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Lang B, Thank your feedback during your recent stay. We are diligently working at the getting the rennovations completed in the coming weeks. With work being done, we had to get creative with the relocation of the breakfast area. Your remarks about no breakfast attendant will be addressed. We do appreciate your notice about our staff! Even though we... More 

New Egypt, New Jersey, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 3, 2015

The rooms are small and it is under construction but there was no noise. Perhaps during the day, but we were not in our room during the day, so the evenings were very quiet. The staff is EXTREMELY accommodating and friendly. If you want fancy this is NOT the place for you, but for one night to visit a local... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Monica, Thank you for your kind words about the Comfort Inn, Ithaca. I'm glad that you were pleased with our staff as well. I am disappointed that you were unhappy with the conditions of the rooms, as we have a deep clean schedule for each room on a monthly basis. We hope that you will visit us again in... More 

NorthCentral PA
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 24, 2015

Second stay, probably will not stay again until renovations are complete. We had the misfortune of having a room near the temporary check in desk and housekeeping storage. It was VERY noisy. While much of the accommodations are new, they really need a good handyman. Paint is chipped off, the automatic closer on the door was broken, there were mildew... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Barbra, Thank you for taking the time to let us know about your recent stay. The rennovations have been taking a little more time to finish and we hope to have them done in February. That, however, is no excuse for the noise you encountered. We have some beautiful rooms on the second floor that I will personally reserve... More 

Millstone, New Jersey
Top Contributor
145 reviews 145 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 7, 2014

The hotel was under construction so the Office and Breakfast areas are temporarily in rooms on the first floor. Therefore, I simply asked for a room away from the construction/noise, and they happily gave us a room upstairs. The room was clean and seemed updated. Breakfast is a full breakfast with muffins, bagels, toast, hard boiled eggs, waffles, oatmeal, cereal,... More 

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear Ashley S, We are all patiently waiting for the renovation project to be completed. We will have a brand new lobby, breakfast area, business center and guest services. All of the constriction is on one end of the building. The opposite end by the temporary front desk is quietest. Thank you for staying with us and commenting. I hope... More 

Falls Church, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 22, 2014

The hotel lobby was under construction. Guest registration was in a guest room and the morning breakfast was in two adjoining guest rooms. The rooms were so crowded with guests it was impossible to eat. The food looked very unappetizing so we went out for breakfast. It was also a little odd to walk into breakfast and pass the open... More 

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Thank u for staying with us. We are under a major renovations project to update our hotel entrance, guest services, breakfast area and business center. We are very excited for the completion. I apologize for the housekeeping issue you encountered. This is not acceptable. I will be addressing this issue with everyone. We expect more from ourselves. We are also... More 

Bellmore, New York
Top Contributor
91 reviews 91 reviews
30 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed October 2, 2014

Place is being renovated, so there is little parking, it's noisy, and there is no real kitchen. By 7:30am they had to send someone to go buy more orange juice, milk, tea, coffee, etc. Last year this place was great...it's just a bad time now.

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

michelle j, We are all looking forward to the lobby and breakfast bar being completed as much as our guests. We can't wait to move back to the front and move past this difficult time. We appreciate you staying with us again after having a great stay last year. Hopefully you will stay again after completion. Best, Jennifer Foster General... More 

Audubon, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 27, 2014

We checked into this hotel in the evening and the staff was very nice and apologized that the only room they had was on the 2nd floor and there was no elevator. We didn't mind. The room looked clean and was large enough to be functional. Unfortunately it had a very bad musty smell that remained throughout our stay. The... More 

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Shawn R, Thank you for staying with us. We are under an extensive renovation in the front part of our hotel. It is a difficult time and I apologize for the inconvenience. I appreciate your positive comments on our guest rooms, this will encourage our housekeeping staff. Thank you for letting me know about the musty smell, we will look... More 

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