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Comfort Inn

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356 Elmira Rd., Ithaca, NY 14850
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Comfort Inn
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Comfort Inn
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153 reviews from our community

Traveler rating
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    38
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    18
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69
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW

Very bad experience with this hotel. I booked two rooms for one night two months before the commencement weekend. However, I was told only a month later that the front desk mistakenly booked my room to April instead of May. Now they require three nights’ of minimum stay with a dramatically increased rate during the commencement weekend. Nobody told me... More 

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Boston, MA
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were there to visit our son and didn't realize the hotel was going through some massive renovations. While it generally didn't impact our stay, the lobby was relocated to a room and the breakfast room was relocated in a room down the hall from the make-shift lobby. The room itself had a strange odor...we couldn't quite figure out if... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Caroline, I apologize if you were not told about the rennovations beforehand. We will reiterate to our staff to let the guest know about the improvements we are making. I have forwarded your comments to our Executive Housekeeper to review with her staff. Should you be returning to the Ithaca area in the future to visit your son, we... More 

Baltimore, Maryland
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Since we booked the hotel online, we had no idea that it was under construction... It was a pretty shocking sight driving up to! After walking in a sketchy side door to a messy makeshift hotel office, we were pretty uneasy. However, it wasn't that bad. I felt bad for the front desk clerk, as he was very nice but... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Victoria, We are disappointed to hear that you not informed about the construction going on at the hotel. The work should be done by April, but that is no excuse to not being informed beforehand. Thank you for your comments on the staff, the room and breakfast. Even though we have work to do, the staff is striving to... More 

Walpole, New Hampshire
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have been staying at the Comfort Inn in Ithaca for 13 years and will not be returning. Very surprised that the construction of the lobby has still not been completed since last fall. While the room was clean the rest looks unsightly at best. The price was not reasonable given the condition of the hotel. Very disappointed.

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Best47958, Director of Sales at Comfort Inn, responded to this review

On behalf of the Comfort Inn, please accept our apologies on the lateness of the rennovations. We do hope to have the lobby and breakfast room within the month of April. We understand your frustration that the work has been taking some time. Should your plans involve returning to Ithaca in the future, please contact me at 1-607-272-0100. Sincerely, Jim... More 

Santiago de Chile
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is normal. The place is clean, warm and decently located. Obviously, the price is high considering the quality, but is fairly close (driving) to the Cornell University Campus. People at the front desk is friendly and breakfast is good enough to start the day with a smile.

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Best47958, Director of Sales at Comfort Inn, responded to this review

Thank you for your comments during your recent stay. Prices do vary throughout the year, depending on events in Ithaca. Should your plans involve coming to Ithaca frequently in the coming year, I would be please to negotiate a special rate for you. Please don't hesitate to contact me at jmcmann@twintierhospitality.com if you would like to speak further. Finally, thank... More 

Ithaca, New York
2 reviews
1 of 5 stars Reviewed March 16, 2015

I had a first floor room that had sliding glass doors into the parking lot so didn't feel very safe. The hotel thought it was a good idea to put a bench right outside my room so people who went outside to smoke and talk were heard very clearly inside my room, laughing and carrying on well past 11:00 pm.... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Cheryl T, On behalf of the Comfort Inn, we want to apologize for your disappointing stay with. We put the bench there due to the construction in the front of the building. That will be moved. The housekeeping issues you experienced have been directed to our executive housekeeper who will determine who cleaned you room and take corrective action.... More 

Albany, NY
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 4, 2015

From quickly looking at the more recent reviews, when I stayed at the hotel the hotel was not under any renovations. I was pretty pleased with my stay as the Comfort Inn is more geared towards budget travel. Based on my stay, I would even say that the hotel was better than the Fairfield Inn that is nearby in terms... More 

Was this review helpful? Yes 2
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear mwilli5, Thank you, thank you for your kind words about our hotel. Although we do not have a features of a full service hotel, we are proud of what we have and a lot of that has to do with our staff. We have a few new front desk staff that are ready to answer any questions and help... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 7, 2015

Asked for a quiet room, and I got one -- on the second floor, overlooking a very large car dealership lot adjacent to the motel, not facing the road or the hotel parking area. Was not too happy about the open access entry (the main reception is area is being renovated) and hope they have CC TV watching the door.... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Lang B, Thank your feedback during your recent stay. We are diligently working at the getting the rennovations completed in the coming weeks. With work being done, we had to get creative with the relocation of the breakfast area. Your remarks about no breakfast attendant will be addressed. We do appreciate your notice about our staff! Even though we... More 

New Egypt, New Jersey, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 3, 2015

The rooms are small and it is under construction but there was no noise. Perhaps during the day, but we were not in our room during the day, so the evenings were very quiet. The staff is EXTREMELY accommodating and friendly. If you want fancy this is NOT the place for you, but for one night to visit a local... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Monica, Thank you for your kind words about the Comfort Inn, Ithaca. I'm glad that you were pleased with our staff as well. I am disappointed that you were unhappy with the conditions of the rooms, as we have a deep clean schedule for each room on a monthly basis. We hope that you will visit us again in... More 

NorthCentral PA
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 24, 2015

Second stay, probably will not stay again until renovations are complete. We had the misfortune of having a room near the temporary check in desk and housekeeping storage. It was VERY noisy. While much of the accommodations are new, they really need a good handyman. Paint is chipped off, the automatic closer on the door was broken, there were mildew... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Barbra, Thank you for taking the time to let us know about your recent stay. The rennovations have been taking a little more time to finish and we hope to have them done in February. That, however, is no excuse for the noise you encountered. We have some beautiful rooms on the second floor that I will personally reserve... More 

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