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Comfort Inn

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356 Elmira Rd., Ithaca, NY 14850
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Comfort Inn
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Comfort Inn
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156 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Greenville, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

I needed a pet friendly hotel for what I thought was going to be for about a week. I ran into some unexpected complications and ended up staying for over two weeks. My room was cozy and the morning breakfast was a welcome added bonus. The exterior lighting was super convenient when walking my dog at night. However what puts... More 

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been to a lot of comfort suites and this one is fine however I wouldn't pay $100-$150 a night for the experience I had. We were not informed about the major construction when booking online. The front of the hotel is closed off so instead we had to go through a side door of the hotel, and one... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Karly, Thank you for your input on your recent stay. Obviously, there is no excuse for the condition of the room. I have printed your comments and our executive housekeeper will review this in their meeting this morning. Our construction should be done at the end of May. We will have an all new breakfast room, office and entrance.... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean rooms, clean bathrooms. For a night passing through the room is sufficient. Wi-fi was finicky, but worked. Friendly staff. Parking was tough to find. Breakfast was ok as long as you wanted cereal and a waffle.

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear lamsolar, Thank for your positive comments on the room and our staff. I do apologize for the lack of parking. As our construction comes to an end, we anticipate more parking available as well as our return to a full breakfast. We hope to see you again in the future when visiting Ithaca. Best, Jim McMann More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Very bad experience with this hotel. I booked two rooms for one night two months before the commencement weekend. However, I was told only a month later that the front desk mistakenly booked my room to April instead of May. Now they require three nights’ of minimum stay with a dramatically increased rate during the commencement weekend. Nobody told me... More 

Was this review helpful? Yes 1
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Qing, We do apologize for the misunderstanding regarding your review. We also apologize that the two options offered by the general manager were not to your liking. If you go to Visitithaca.com, there are other options to assist you with graduation. Sincerely, Jim McMann More 

Boston, MA
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were there to visit our son and didn't realize the hotel was going through some massive renovations. While it generally didn't impact our stay, the lobby was relocated to a room and the breakfast room was relocated in a room down the hall from the make-shift lobby. The room itself had a strange odor...we couldn't quite figure out if... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Caroline, I apologize if you were not told about the rennovations beforehand. We will reiterate to our staff to let the guest know about the improvements we are making. I have forwarded your comments to our Executive Housekeeper to review with her staff. Should you be returning to the Ithaca area in the future to visit your son, we... More 

Baltimore, Maryland
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 7, 2015

Since we booked the hotel online, we had no idea that it was under construction... It was a pretty shocking sight driving up to! After walking in a sketchy side door to a messy makeshift hotel office, we were pretty uneasy. However, it wasn't that bad. I felt bad for the front desk clerk, as he was very nice but... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Victoria, We are disappointed to hear that you not informed about the construction going on at the hotel. The work should be done by April, but that is no excuse to not being informed beforehand. Thank you for your comments on the staff, the room and breakfast. Even though we have work to do, the staff is striving to... More 

Walpole, New Hampshire
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 5, 2015

We have been staying at the Comfort Inn in Ithaca for 13 years and will not be returning. Very surprised that the construction of the lobby has still not been completed since last fall. While the room was clean the rest looks unsightly at best. The price was not reasonable given the condition of the hotel. Very disappointed.

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Best47958, Director of Sales at Comfort Inn, responded to this review

On behalf of the Comfort Inn, please accept our apologies on the lateness of the rennovations. We do hope to have the lobby and breakfast room within the month of April. We understand your frustration that the work has been taking some time. Should your plans involve returning to Ithaca in the future, please contact me at 1-607-272-0100. Sincerely, Jim... More 

Santiago de Chile
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 29, 2015

The hotel is normal. The place is clean, warm and decently located. Obviously, the price is high considering the quality, but is fairly close (driving) to the Cornell University Campus. People at the front desk is friendly and breakfast is good enough to start the day with a smile.

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Best47958, Director of Sales at Comfort Inn, responded to this review

Thank you for your comments during your recent stay. Prices do vary throughout the year, depending on events in Ithaca. Should your plans involve coming to Ithaca frequently in the coming year, I would be please to negotiate a special rate for you. Please don't hesitate to contact me at jmcmann@twintierhospitality.com if you would like to speak further. Finally, thank... More 

Ithaca, New York
2 reviews
1 of 5 stars Reviewed March 16, 2015

I had a first floor room that had sliding glass doors into the parking lot so didn't feel very safe. The hotel thought it was a good idea to put a bench right outside my room so people who went outside to smoke and talk were heard very clearly inside my room, laughing and carrying on well past 11:00 pm.... More 

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Best47958, Director of Sales at Comfort Inn, responded to this review

Dear Cheryl T, On behalf of the Comfort Inn, we want to apologize for your disappointing stay with. We put the bench there due to the construction in the front of the building. That will be moved. The housekeeping issues you experienced have been directed to our executive housekeeper who will determine who cleaned you room and take corrective action.... More 

Albany, NY
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 4, 2015

From quickly looking at the more recent reviews, when I stayed at the hotel the hotel was not under any renovations. I was pretty pleased with my stay as the Comfort Inn is more geared towards budget travel. Based on my stay, I would even say that the hotel was better than the Fairfield Inn that is nearby in terms... More 

Was this review helpful? Yes 2
Best47958, Director of Sales at Comfort Inn, responded to this review

Dear mwilli5, Thank you, thank you for your kind words about our hotel. Although we do not have a features of a full service hotel, we are proud of what we have and a lot of that has to do with our staff. We have a few new front desk staff that are ready to answer any questions and help... More 

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