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All 19 Ithaca hotels

Comfort Inn

2.5 of 5 Hotel   |   356 Elmira Rd., Ithaca, NY 14850
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53%
Ranked #12 of 19 hotels in Ithaca
A recent review
4 of 5 stars reviewed 4 weeks ago
Vision337 Boston, MA
  • Reviews (131)
  • Photos (29)
  • Amenities
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  • Room tips (22)
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131 people have reviewed this hotel

Traveler rating
    19
    47
    30
    19
    16
See reviews for
59
25
10
13
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
NY
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed yesterday NEW

I'm usually very happy with Comfort Inn but this one was disappointing. The room was heavily perfumed to cover up something. I'm guessing it was the perpetually wet carpet by the sliding door/AC area. Either the AC leaks constantly into the carpet or the gutter system right over the sliding door is somehow letting water in. Whatever it is, fix... More

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Rome
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Bathroom pictures are posted. The breakfast was non-existent.When I asked if there were any scrambled eggs I was told no. There was some sausage and bacon out but nothing else to eat with it. There was an out of order sign on the waffle maker with a burnt and dry waffle still stuck in it. There was a few breads/bagels... More

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

VChrist, This is very poor on our part for allowing you to have an experience with us like that. Our staff tries to rise above expectations and in this case we did not. I apologize for you experience and we will be correcting the issues. Thank you for passing this info on for us to use. Best, Jennifer Foster GM More

Boston, MA
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall this was a good stay. We were satisfied with our accommodations and the rest of the hotel. The staff was friendly and helpful. The gentleman that ran the breakfast station was particularly friendly. The rooms are mostly renovated. Rooms with 2 queen beds felt just a bit cramped with the large dresser, TV, and desk with chair, but it... More

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Vision337, Thank you for complimenting our staff. They are an exceptional group of people. I will pass your comments on to our breakfast individual Angelo as well. He is wonderful to have in the morning. We are close to everything as you stated, a great location for everything Ithaca. We are looking into the AC issue you experienced in the... More

Granite Falls, Washington
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 9, 2014

The toilet in our room had not been cleaned and there was mold on the shower curtain. We paid $160/night for the room -- we expected a clean bathroom. The breakfast selection wasn't overwhelming. The only positive I could say is that the man who greeted us at check-in was very friendly.

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear TracyWfromWA, Thank you for complimenting our desk person upon check in. I appreciate all feedback, good and bad. There is always room for improvement. I am upset to hear the rest of your comments. I do expect much more from the staff. I apologize for the inconvenience you encountered while staying with us. I will be using your comments... More

Aston
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

We checked in with Josh. He was just wonderful, friendly as could be. We soon met Sarah, also a great person. Both of them were helpful and knowledgeable with info about the area. They both treated us like old friends. The next morning the woman who took the omelet order as well as the cook were also very friendly and... More

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear 443GhH, Thank you so much for complimenting Josh, Sarah and our morning breakfast individuals. They are a great group of people. We are very proud to have them all here. They are exceptional. Thank you for staying with us. We look forward to a return visit. Regards, Jennifer Foster General Manager More

Weston, Florida
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 24, 2014

Saying this place is average is only because shabby has become the new average. At least the staff were pleasant, if a bit chatty, and you can have breakfast. Like so many of the lodgings available in Ithaca the prices can be called nothing but exploitative. I would stay there again if nothing else were available.

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear Bruce F, Thank you for the compliment regarding the staff. They are a nice group of people to work with. We are trying to improve the hotel. We are looking forward to renovations. The whole staff is excited for the changes. We do hope you return to visit us once we have completed to see our changes. Best, Jennifer... More

Dover, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

The Whole staff at this hotel from front desk to housekeeping made me and my whole family feel right at home. Great place to stay close to downtown. would recommend .although not in town to visit cornell or Ithaca college it is about a ten min drive to both campus from hotel and five minute drive to the commons where... More

Was this review helpful? Yes 2
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear 827Karla, We do have a great location. Close to everything to see and do that Ithaca offers. Thank you for complimenting the staff. They are an exceptional group of individuals and are a pleasure to work with. I will forward your comments to them as well. Thank you. Best, Jennifer Foster General Manager More

Buffalo, New York
1 review
2 of 5 stars Reviewed May 13, 2014

I have recently stayed 2 days at this hotel due to my daughter going to college here. The hallway to the rooms look dark and dreary. It takes forever for the bathroom lights to come on. The bed linens are wrinkled as if they just take the linen out of the dryer, stuff them on the housekeeping carts and put... More

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Kwalynn, Thank you for letting us know. This is not what we expect for our employees, it is disappointing and upsetting to hear this kind of behavior. It is not acceptable or professional. I appreciate your comments regarding our housekeeping department. This is not the standards we hold ourselves to. I will be making changes to fix these issues. Thank... More

Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed May 9, 2014

I stay here frequently on business and I have to say that this is one of the worst Comfort Inns I have had the misfortune of staying at. I'm banking my Choice Points for a trip to Florida which is why I stay here. The room smelled and they put these little air fresheners between the bed and the nightstands... More

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Kevin B, Thank you for posting. I apologize for the inconvenience you encountered when staying with us. It is disappointing to hear we fell below your expectations and ours. We always need to hear feedback to improve ourselves and we will definitely use this to make changes and improvements. Thank you. Best, Jennifer Foster General Manager More

Kanata, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 28, 2014

Booked this at the last minute during a road trip. Very friendly staff at check-in counter. Room was what I expected for the price, though showing a bit of age: air conditioning unit showing a bit of rust and could be repainted, bathroom walls showing a few stains although the remainder very clean. Bed was comfortable with lots of pillows.... More

Was this review helpful? Yes
ComfortInn356, General Manager at Comfort Inn, responded to this review

AcadianBeagle, We do have a great location. Close to everything. Our staff tries to accommodate every person they meet. I apologize for the AC unit. We are going through and re-painting each one. We hope you stay with us again. Thank you for your review. Sincerely, Jennifer Foster General Manager More

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Additional Information about Comfort Inn

Address: 356 Elmira Rd., Ithaca, NY 14850
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
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Also Known As:
Comfort Hotel Ithaca
Comfort Inn Ithaca
Ithaca Comfort Inn

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Number of rooms
79

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