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All 19 Ithaca hotels

Comfort Inn

2.5 of 5 Hotel   |   356 Elmira Rd., Ithaca, NY 14850
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53%
Ranked #11 of 19 hotels in Ithaca
A recent review
4 of 5 stars reviewed 2 weeks ago
Vision337 Boston, MA
  • Reviews (129)
  • Photos (25)
  • Amenities
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  • Room tips (20)
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129 people have reviewed this hotel

Traveler rating
    19
    47
    30
    18
    15
See reviews for
58
24
10
13
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Boston, MA
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall this was a good stay. We were satisfied with our accommodations and the rest of the hotel. The staff was friendly and helpful. The gentleman that ran the breakfast station was particularly friendly. The rooms are mostly renovated. Rooms with 2 queen beds felt just a bit cramped with the large dresser, TV, and desk with chair, but it... More

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Vision337, Thank you for complimenting our staff. They are an exceptional group of people. I will pass your comments on to our breakfast individual Angelo as well. He is wonderful to have in the morning. We are close to everything as you stated, a great location for everything Ithaca. We are looking into the AC issue you experienced in the... More

Granite Falls, Washington
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The toilet in our room had not been cleaned and there was mold on the shower curtain. We paid $160/night for the room -- we expected a clean bathroom. The breakfast selection wasn't overwhelming. The only positive I could say is that the man who greeted us at check-in was very friendly.

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear TracyWfromWA, Thank you for complimenting our desk person upon check in. I appreciate all feedback, good and bad. There is always room for improvement. I am upset to hear the rest of your comments. I do expect much more from the staff. I apologize for the inconvenience you encountered while staying with us. I will be using your comments... More

Aston
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

We checked in with Josh. He was just wonderful, friendly as could be. We soon met Sarah, also a great person. Both of them were helpful and knowledgeable with info about the area. They both treated us like old friends. The next morning the woman who took the omelet order as well as the cook were also very friendly and... More

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear 443GhH, Thank you so much for complimenting Josh, Sarah and our morning breakfast individuals. They are a great group of people. We are very proud to have them all here. They are exceptional. Thank you for staying with us. We look forward to a return visit. Regards, Jennifer Foster General Manager More

Weston, Florida
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 24, 2014

Saying this place is average is only because shabby has become the new average. At least the staff were pleasant, if a bit chatty, and you can have breakfast. Like so many of the lodgings available in Ithaca the prices can be called nothing but exploitative. I would stay there again if nothing else were available.

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear Bruce F, Thank you for the compliment regarding the staff. They are a nice group of people to work with. We are trying to improve the hotel. We are looking forward to renovations. The whole staff is excited for the changes. We do hope you return to visit us once we have completed to see our changes. Best, Jennifer... More

Dover, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

The Whole staff at this hotel from front desk to housekeeping made me and my whole family feel right at home. Great place to stay close to downtown. would recommend .although not in town to visit cornell or Ithaca college it is about a ten min drive to both campus from hotel and five minute drive to the commons where... More

Was this review helpful? Yes 1
Jennifer F, General Manager at Comfort Inn, responded to this review

Dear 827Karla, We do have a great location. Close to everything to see and do that Ithaca offers. Thank you for complimenting the staff. They are an exceptional group of individuals and are a pleasure to work with. I will forward your comments to them as well. Thank you. Best, Jennifer Foster General Manager More

Buffalo, New York
1 review
2 of 5 stars Reviewed May 13, 2014

I have recently stayed 2 days at this hotel due to my daughter going to college here. The hallway to the rooms look dark and dreary. It takes forever for the bathroom lights to come on. The bed linens are wrinkled as if they just take the linen out of the dryer, stuff them on the housekeeping carts and put... More

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Kwalynn, Thank you for letting us know. This is not what we expect for our employees, it is disappointing and upsetting to hear this kind of behavior. It is not acceptable or professional. I appreciate your comments regarding our housekeeping department. This is not the standards we hold ourselves to. I will be making changes to fix these issues. Thank... More

Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed May 9, 2014

I stay here frequently on business and I have to say that this is one of the worst Comfort Inns I have had the misfortune of staying at. I'm banking my Choice Points for a trip to Florida which is why I stay here. The room smelled and they put these little air fresheners between the bed and the nightstands... More

Was this review helpful? Yes
Jennifer F, General Manager at Comfort Inn, responded to this review

Kevin B, Thank you for posting. I apologize for the inconvenience you encountered when staying with us. It is disappointing to hear we fell below your expectations and ours. We always need to hear feedback to improve ourselves and we will definitely use this to make changes and improvements. Thank you. Best, Jennifer Foster General Manager More

Kanata, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 28, 2014

Booked this at the last minute during a road trip. Very friendly staff at check-in counter. Room was what I expected for the price, though showing a bit of age: air conditioning unit showing a bit of rust and could be repainted, bathroom walls showing a few stains although the remainder very clean. Bed was comfortable with lots of pillows.... More

Was this review helpful? Yes
ComfortInn356, General Manager at Comfort Inn, responded to this review

AcadianBeagle, We do have a great location. Close to everything. Our staff tries to accommodate every person they meet. I apologize for the AC unit. We are going through and re-painting each one. We hope you stay with us again. Thank you for your review. Sincerely, Jennifer Foster General Manager More

ct
Top Contributor
108 reviews 108 reviews
37 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed April 14, 2014

Yup - that's what it is. You're in Ithaca, and you're at a Comfort Inn. Are you in Florida? Nashville? Cincinnati? Nope - you're in in Ithaca and this is the Comfort Inn. The rooms are just like Comfort Inns at all of these other locations so there aren't too many surprises. The front desk is super friendly and very... More

Was this review helpful? Yes
ComfortInn356, General Manager at Comfort Inn, responded to this review

Dear glbtrvler, Thank you for staying with us. Our front staff is a great group of individuals. We have a great location to center Ithaca and the colleges. We are close to everything Ithaca has to offer. We are looking forward to renovations to fix the carpet and a bit of cosmetics and also adding in a new breakfast area.... More

PA
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 29, 2014

My wife and I had a great weekend in Ithaca during v-day weekend. We got a great price on this place and weren't disappointed. Clean and updated rooms, decent spread and customer service. We would certainly come back again.

Was this review helpful? Yes
ComfortInn356, General Manager at Comfort Inn, responded to this review

Dear LeonardsofSherman, We did just update our rooms, we are glad you enjoyed it. We are looking forward the rest of our renovations coming up in the future. We hope you return to see the changes we are making to have another enjoyable experience with us. Thank you! Best, Jennifer Foster General Manager More

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Additional Information about Comfort Inn

Address: 356 Elmira Rd., Ithaca, NY 14850
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
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Also Known As:
Comfort Hotel Ithaca
Comfort Inn Ithaca
Ithaca Comfort Inn

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Number of rooms
79

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