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The Hotel Ithaca

3.0 of 5
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222 S. Cayuga St., Ithaca, NY 14850 (Formerly Holiday Inn Ithaca)
The Hotel Ithaca
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Ranked #11 of 19 Hotels in Ithaca
A recent review
4 of 5 stars reviewed 1 week ago
Anthony J Farmingdale, New York
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300 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Farmingdale, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for a week (late March to early April) while I attended a CLE at Cornell. Room: the hotel is divided into two parts: the tower and the rest. I stayed in the tower. The room was nice and modern. Bed and pillows were decent, although I'd bring my own pillow next time (that's a common complaint for... More 

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HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for the feedback on Tripadvisor in regards to your recent stay here at the Hotel Ithaca. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. I have shared your comments with Allie and Kimberly in the restaurant and... More 

Villanova
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love the layout, the rooms are welcoming and comfortable but with a distinctly modern, clean decor. We had 3 rooms for this trip, all were similar and similarly good. The work out space is not good - looks to be an afterthought. Front desk staff was all lovely, but would have helped if there was also a concierge. They were... More 

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HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for choosing the Hotel Ithaca on your recent visit. We trully appreciate you taking the time to let us know about your stay. We strive to exceed our guest expectations by providing the right accommodations and service to make every stay relaxing and filled with positive experiences. We look forward to your return when you are in the... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pool on the property IS NOT the pool pictured on the website. Check which room you are getting before you go. Some of the rooms are located outside like motel style. Also if you are in the upgraded hotel portion rooms at the top of the stairs above the lobby will hear parties occurring in the bar downstairs. Poor design.

Was this review helpful? Yes 2
HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for choosing the Hotel Ithaca on your recent visit. We greatly appreciate you reviewing our hotel on Tripadvisor and want to inform you that we take all feedback seriously. As our Hotel goes thru the many transformations of our on going remodel, the points you addressed will no longer be an issue. We look forward to your return... More 

Ann Arbor, Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was clean, the bed comfortable, and the warm indoor pool was a welcome respite from the snowy Ithaca spring. Complimentary coffee and tea in the lobby, sports bar in the hotel is a nice place to pass time.

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HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for chosong the Hotel Ithaca on your recent visit. We truly appreciate you taking the time to let us know about your experience. We strive to exceed our guest expectations by providing the right service to make every stay relaxing, enjoyable and filled with positive experiences. Again, thank you for your feedback to Tripadvisor and look forward to... More 

14801
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have been staying at this hotel since 1979. Decided to stay loyal through the ownership change. There were some 'bumps in the road'. You can tell this is going to be an outstanding hotel...eventually. Today we stopped in at 2pm to see if we could check in early. YES you can...come back at 2:30. We were not in our... More 

Was this review helpful? Yes 3
HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for choosing the Hotel Ithaca on your recent visit. We greatly appreciate your business. I was concerned to read about your experience with our front desk, I would like to take this opportunity to apologize for their behavior, as it is not the way we typically take care of our guests. We have discussed the situation with our... More 

New York City, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

When I was a college student, I remember when this hotel was technically a Holiday Inn. Extensive renovations were put into this hotel, including many of the rooms. Modern furnishings and an upgraded bathroom made me feel at ease. Only a few minor gripes, which honestly are personally opinion. Renovated rooms have laminate flooring...which I had never seen in a... More 

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HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for choosing the Hotel Ithaca on your recent visit to the area. We greatly appreciate your business and look forward to seeing you again the next time you are in Ithaca. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2015

I stayed at this hotel for just one night. The room was very nice with a extremely comfortable bed. The hardwoods in the room were a little dusty. Amazing shower and nice amenities with great shampoo and conditioner all natural. The hotel is in a great location downtown right near the Commons and neat shopping areas. The shuttle was very... More 

Was this review helpful? Yes 1
HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thanks for the great feedback on Tripadvisor on our hotel and particulary our associates. I have passed on your comments to the entire team. We truly appreciate knowing that our guests have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in... More 

Darien, Connecticut
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 10, 2015

Many rooms (ours) not in main building but in a motel setting along parking area. Our room was clean but tired. We returned from an extended business meeting to find the door to our room wide open, apparently left open by housekeeping, long gone. Fortunate nothing missing. No hot water in the morning, which is particularly problematic of you are... More 

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HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank you for chosing the Hotel Ithaca on your recent visit. We greatly appreciate your business. I was concerned to hear about your experience while at the hotel.Our building is slowly going thru upgrades and renovations so I apologize that your accommodations were not up to the expected standards. The security issue has been addressed as well with our housekeeping... More 

Alfred, New York
Top Contributor
187 reviews 187 reviews
72 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed March 9, 2015

Located about a block or so from The Commons, they offer free round-the-clock shuttle service to Cornell and the Ithaca Airport. Checking in was a snap, the room was large and well-appointed with well-maintained hardwood floors. I was able to sleep well--the most important thing about a hotel, in my opinion.

Was this review helpful? Yes
HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Thank youi for choosing the Hotel Ithaca on your recent visit to the area. We truly appreciate you taking the time to let Trpadvisor know about your stay. We strive to exceed our guest expectations by providing the right accommodations and service to make every stay relaxing, enjoyable and filled with positive experiences. We look forward to your next stay... More 

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 6, 2015

I was pleasantly surprised at this hotel. My room was newly renovated and clean, with hardwood floor and new furniture. Staff were very nice, friendly, and helpful. It was also great to have shuttle service to and from the Cornell campus and airport, especially during snow. Free wifi is also available. This hotel is also conveniently located near Urban Outfitters... More 

Was this review helpful? Yes
HotelManagerHIIthaca, Guest Relations Manager at The Hotel Ithaca, responded to this review

Dear Guest, Thank you for choosing the Hotel Ithaca on your recent visit to the area. We truly appreciate you taking the time to let us know about your stay. We strive to exceed our guest expectations by providing the right accommodations and service to make every stay relaxing, enjoyable and filled with positive experiences. Thank you again for your... More 

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