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All 19 Ithaca hotels

BEST WESTERN University Inn

2.5 of 5 Hotel   |   1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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Ranked #10 of 19 hotels in Ithaca
A recent review
4 of 5 stars reviewed 3 days ago
Kenneth M Ludlow, United States
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268 people have reviewed this hotel

Traveler rating
    70
    91
    58
    29
    20
See reviews for
108
50
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50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Ludlow, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This motel is set into a small strip mall. Very plain on the outside and inside lobby. Not what most Best Westerns look like but the inside is nice. We had purchased a room with two double beds and to our surprise it had a fireplace. I almost wish it was cold outside so we could have put it to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Kenneth, Wow, thanks for your comments. It's supposed to get chilly this weekend, so come back anytime. The fireplace rooms are very popular in the winter. We are also pleased that you had a great sleep! Please don't hesitate to contact when you return to Ithaca again. Best, Jim More

Toronto
Contributor
18 reviews 18 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't even know how to start this review. The location is ok, however the setup is completely odd. We only stayed here for one night. The first room were given: the window that was open, would not lock and when I opened the sheets to check the bed, I could see hairs everywhere, plus the floor was dirty too.... More

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Beatrice, We cannot say how frustrating the room conditions were during your stay. For you to have to find one bed that was clean is completely unacceptable. I know that Terry, the general manager, did try to make it right, but certainly understand your reasons for not coming back. This review was the topic at our housekeeping this morning... More

Scranton
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night this past weekend. The location is great and staff is very friendly. Wifi was fast and reliable as well. Didn't eat the breakfast but looked simple. Room cleanliness could of been better. All and all not a bad hotel.

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear swagnersir, We really appreciate your feedback on your recent stay. I do apologize that the housekeeping fell short. We do take your comments seriously and review them at our daily housekeeping meeting. Please call us again when you return to Ithaca! We also have a sister property, the Four Points by Sheraton in Scranton, as well! Kind regards, Jim... More

Bedford, New York
1 review
4 of 5 stars Reviewed 1 week ago

Staying in Ithaca hotels over a period of seven consecutive years while visiting my children for athletic events, I now turn to Best Western University Inn as my first choice for its proximity to the university, its central location to restaurants (in downtown, college town, and Dryden), and its locale next to a convenient shopping plaza. The rooms are outdated... More

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Sarah T.. Thank you! We appreciate your continued patronage of the Best Western over the years. Yes, our location is one of the reasons many guests stay with us. Having the colleges and athletic facilities so close to us really becomes the deciding factor when guests come to Ithaca. I do apologize that the breakfast is what you would... More

Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

This was the third time we have stayed at this hotel to visit family. For us, the location is great. Our room was clean and located near the main lobby building. The free breakfast was as expected and served the purpose. We would recommend the University Inn also because it is convenient to a shopping plaza for any grocery items,... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi TimeToGoSomewhere, We are glad that you enjoyed yourself while staying with us and visiting family. We hope you had the chance to go to Agava while you were here, as well. That is the southwestern grill on the other side of the P&C grocery store. We would love to have you stay with us again in the future! Best,... More

Holywood, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 5 nights in mid-January 2014. This is a very dated and limited hotel. The rooms are spacious, but that's about it. The ancient in-room aircon unit would randomly spring into life until I had to turn it completely off. The bathrooms look about 40+ years old and towels were definitely well used. Breakfast is totally carbohydrates - almost... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear allovertheplace, I am sorry that your stay was not satisfying last January. I would like to speak further about your experience and especially about the breakfast. We are constantly working with our food supplier and come up with healthier items and would like to have any input you can offer. Please e-mail me at jmcmann@twintierhospitality.com. I look forward to... More

Miami, Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel three times in the past five months. The location is excellent if you are visiting Cornell. The rooms are clean and the staff is very friendly and accommodating. There is a great restaurant, Agava, within walking distance when you don't want to drive. The hotel is also located near a plaza with a bagel... More

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Jeff, Thank you for your kind words and positve experiences with us. Yes, Agava has been very popular with our guests, especially Saturday and Sunday brunch! We even have a Dunkin Donuts opening very soon. We look forward to seeing you again when visiting Cornell. Best, Jim McMann More

Nashville, TN, United States
1 review
5 of 5 stars Reviewed August 5, 2014

The front desk and shuttle workers went out of their way to accommodate my needs. While I did not interact with the maids, my room was very clean and they respected my stuff. This was the best shuttle service I have ever used. The rooms were amazing (mine had a jacuzzi). I strongly recommend this hotel (and visiting Ithaca, NY... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Robert, We can't tell you how pleased we are with your review! We really encourage our staff to go above and beyond for all of our guests and are glad that you had the chance to experience that. Please call us again when your travel plans include Ithaca. Best, Jim McMann More

Massapequa Park, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

Room was lovely and service was excellent. Only issue we had was the policy of the hotel is that we had to ask for room service. I have never stayed in a hotel where we had to ask for room service! It was automatic!

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Thank for your kind words about the room and the service during your stay. I am a little confused about room service. We do clean all rooms daily unless the guest declines or has their "do not disturb" sign on the door. We then call the room in the afternoon to see if the guest would like any housekeeping service.... More

Cortez, Colorado
1 review
5 of 5 stars Reviewed August 3, 2014

My experience at this Best Western far exceeded my expectations. All of the staff was extremely courteous & helpful. When my flights were getting re-routed and cancelled due to bad weather I called the hotel to let them know I would be a day late. Sarah W. handled everything. The shuttle drivers were prompt and willing do anything and everything... More

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Shak, That was an amazing review! Sarah has been a real asset since she started with us and always willing to go out of her way to give great customer service, whether recommending places to visit or local restaurants for dining. Your review means alot to us. I will be posting your review for all our staff. Please call... More

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Additional Information about BEST WESTERN University Inn

Address: 1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in Ithaca
Hotel Class
Number of rooms
101

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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