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All 19 Ithaca hotels

BEST WESTERN University Inn

2.5 of 5 Hotel   |   1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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Ranked #10 of 19 hotels in Ithaca
A recent review
4 of 5 stars reviewed yesterday
Eric R Long Island, United States
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229 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Long Island, United States
1 review
4 of 5 stars Reviewed yesterday NEW

My family of five stayed one night for a college visit; the room was spacious enough for us to fit comfortably with the pull-out in use along with the two double beds- The bed linens were a bit Spartan, could have been a bit more sumptuous- Breakfast was ample, with a decent variety- Coffee was good- Accommodations were fine for... More

Review collected in partnership with Best Western

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New York City, New York
1 review
2 of 5 stars Reviewed yesterday NEW

Dirty room, stains on bedding! Dirty bathroom, looked like, it was not even mopped... will not stay there again and will not recommend. Very nice person at check in! Great location if you want to visit the universities in the area.

Review collected in partnership with Best Western

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Phoenix, Arizona
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This was one of the hotels offered for a recent wedding and having stayed in other Best Westerns, I expected a lot and was deeply disappointed. Everything in the room looked outdated. The bed was so uncomfortable, my wife and I never got any sleep. The hotel also didn't offer a free breakfast. I don't think I've ever been to... More

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Long Island, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel before and it was always fine. This time, the room was dirty. It was not properly vacuumed and cobwebs were everywhere. The bathroom was disgusting. In addition, the heat was not working properly and we spent one very cold night there. It was just simply not up to the quality I remember. Hopefully this... More

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Valerie, On behalf of the Best Western, we do apologize for your recent stay. We do address Trip Advisor comments with our staff on a daily basis. Of course, there is not excuse for the cleanliness of your room. We will speaking with the housekeeper that cleaned your room. I hope that we can have another opportunity for you... More

Ithaca, New York
1 review
5 of 5 stars Reviewed 1 week ago

Staff was very friendly! Desk clerk was very helpful with questions that I, and other guests, had. Room was spacious and very clean! Comfortable bed and nice linens. Bathroom was spotless! Quiet "lobby" area inside rear entrance.

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Huglsey, We are so glad you enjoyed your stay with us! We are very proud of our staff who do strive to make our hotel such an enjoyable experience. When your travels bring you back to Ithaca, I hope that you will stay with us. Ithaca Festival is a great time to visit Ithaca. Kind regards, Jim McMann More

Owego
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reasonable price with a comfortable king size bed, clean room, quiet location in the rear of facility. Included free breakfast and free shuttle to and from Ithaca Commons for dinner & concert at State Theater. Friendly staff, especially shuttle driver. Highly recommend this place.

Was this review helpful? Yes 1
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Daphne, We really appreciate your recommendation for our hotel. We are thrilled that you had the chance to explore The Commons and were glad you able to take adavantage our shuttle. We hope you will consider us again when returning to Ithaca. Kind regards, Jim McMann More

Sao Paulo
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 18, 2014

Service was friendly and helpful. They offer decent, but far from fancy, rooms and breakfast is included in the rate. I used their complimentary shuttle to Cornell buildings, and it was alright. My experience there was good and I´ll consider staying there again if I go to Ithaca for meetings at Cornell.

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Gustavo, Thanks for your review of your recent stay with us. We do try to listen to our customers on how to make our breakfast more varied and appealing. I am glad you were able to take advantage of our shuttle service to Cornell. When you return to Cornell University, I hope that you will stay with us again!... More

Connecticut
2 reviews
5 of 5 stars Reviewed March 17, 2014

Hotel staff is professional, courteous, caring and a real pleasure to work with. Quiet hotel. No people slamming doors, talking in the hallways all night. Most comfortable beds to sleep on. Great breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Ron, Thank you for your refreshing view on your stay with us. Your input makes us even more proud to serve our customers. I hope you the chance to eat at Agava when you were here. It's just downt the street! We hope to see you again in the future! Best, Jim McMann More

NYC, United States
1 review
3 of 5 stars Reviewed March 17, 2014

Outer appreance is so-so, beds were very comfortable. Too far from downtown to walk. It would have been nice to have a guide on local attractions and a guide for the cable channels. Fine place to stay for sleeping and a shower. Wouldn't spend any extra time there, nothing to do onsite or nearby.

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Angela, Thanks for taking the time to tell us about your stay. Although we are a mile from downtown, our shuttle will take our guests to the Commons in the evening. Our shuttle also goes to Cornell University and Collegetown where there is a host of different things to do, eating, theatre, museums. When you return to Ithaca, please... More

Batavia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

I have been staying at this hotel for business since 2002. I was so not impressed the first time I stayed there, I hesitated to stay again. But, because of the price I did stay. I didn't really enjoy it - it seemed dank, musty, unclean, inefficient, just not a place I wanted to be. So I stayed at the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Beverly, Thank you for your candid thoughts on your history with the Best Western University Inn. Although we are not perfect, we do try to make each guest experience a special one. We now have a stand up meeting each morning to look at our online reviews with the staff amd brainstorm what we will work on that day.... More

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Additional Information about BEST WESTERN University Inn

Also Known As:
Best Western University Hotel Ithaca
Best Western University Hotel
Best Western Ithaca
Ithaca Best Western
Address: 1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
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