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All 19 Ithaca hotels

BEST WESTERN University Inn

2.5 of 5 Hotel   |   1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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Ranked #10 of 19 hotels in Ithaca
A recent review
3 of 5 stars reviewed 3 days ago
Valerie M Long Island, United States
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226 people have reviewed this hotel

Traveler rating
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    49
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    18
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90
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Long Island, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel before and it was always fine. This time, the room was dirty. It was not properly vacuumed and cobwebs were everywhere. The bathroom was disgusting. In addition, the heat was not working properly and we spent one very cold night there. It was just simply not up to the quality I remember. Hopefully this... More

Review collected in partnership with Best Western

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Ithaca, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Staff was very friendly! Desk clerk was very helpful with questions that I, and other guests, had. Room was spacious and very clean! Comfortable bed and nice linens. Bathroom was spotless! Quiet "lobby" area inside rear entrance.

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Huglsey, We are so glad you enjoyed your stay with us! We are very proud of our staff who do strive to make our hotel such an enjoyable experience. When your travels bring you back to Ithaca, I hope that you will stay with us. Ithaca Festival is a great time to visit Ithaca. Kind regards, Jim McMann More

Owego
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reasonable price with a comfortable king size bed, clean room, quiet location in the rear of facility. Included free breakfast and free shuttle to and from Ithaca Commons for dinner & concert at State Theater. Friendly staff, especially shuttle driver. Highly recommend this place.

Was this review helpful? Yes 1
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Daphne, We really appreciate your recommendation for our hotel. We are thrilled that you had the chance to explore The Commons and were glad you able to take adavantage our shuttle. We hope you will consider us again when returning to Ithaca. Kind regards, Jim McMann More

Sao Paulo
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Service was friendly and helpful. They offer decent, but far from fancy, rooms and breakfast is included in the rate. I used their complimentary shuttle to Cornell buildings, and it was alright. My experience there was good and I´ll consider staying there again if I go to Ithaca for meetings at Cornell.

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Gustavo, Thanks for your review of your recent stay with us. We do try to listen to our customers on how to make our breakfast more varied and appealing. I am glad you were able to take advantage of our shuttle service to Cornell. When you return to Cornell University, I hope that you will stay with us again!... More

Connecticut
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Hotel staff is professional, courteous, caring and a real pleasure to work with. Quiet hotel. No people slamming doors, talking in the hallways all night. Most comfortable beds to sleep on. Great breakfast.

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Ron, Thank you for your refreshing view on your stay with us. Your input makes us even more proud to serve our customers. I hope you the chance to eat at Agava when you were here. It's just downt the street! We hope to see you again in the future! Best, Jim McMann More

NYC, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Outer appreance is so-so, beds were very comfortable. Too far from downtown to walk. It would have been nice to have a guide on local attractions and a guide for the cable channels. Fine place to stay for sleeping and a shower. Wouldn't spend any extra time there, nothing to do onsite or nearby.

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Angela, Thanks for taking the time to tell us about your stay. Although we are a mile from downtown, our shuttle will take our guests to the Commons in the evening. Our shuttle also goes to Cornell University and Collegetown where there is a host of different things to do, eating, theatre, museums. When you return to Ithaca, please... More

Batavia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

I have been staying at this hotel for business since 2002. I was so not impressed the first time I stayed there, I hesitated to stay again. But, because of the price I did stay. I didn't really enjoy it - it seemed dank, musty, unclean, inefficient, just not a place I wanted to be. So I stayed at the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Beverly, Thank you for your candid thoughts on your history with the Best Western University Inn. Although we are not perfect, we do try to make each guest experience a special one. We now have a stand up meeting each morning to look at our online reviews with the staff amd brainstorm what we will work on that day.... More

1 review
3 of 5 stars Reviewed February 28, 2014

ok accommodations; room not as clean as most under bed, along walls, carpet crumbs, food left in refrigerator by previous guest.. breakfast ok for price..good location if interested in cornell university, shops and stores nearby;.parking ample. staff pleasant and efficient. good checkout time (12 noon).

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear H9906Zfranks, Thanks for posting your comments and giving us the chance to repond. We certainly apologize that that guestroom was not to your expectations and have printed your comments to review in our morning meeting with the houskeepers. Please do call me when you are in town next and I will personally take care of your reservation. Sincerely, Jim... More

New York City, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 24, 2014

My family and I stayed at this hotel for one night when my son visited Cornell University last week. We had a great experience there largely because of the excellent service provided by the hotel staff, especially the shuttle service. Both Chris and Tom, who drove the shuttle van for us, were very courteous and helpful. I didn't drive there... More

Was this review helpful? Yes 2
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Xin, Thank for your kind words and pointing out Chris and Tom, two of our best! Please call us when you return to Ithaca. We also shuttle guests downtown to the Commons, with some of Ithaca's best restaurants including the The Moosewood. Best, Jim McMann More

Brookfield CT
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 21, 2014

We stayed at this hotel because of a medical emergency concerning a family member at the Cayuga Medical Center and the hotel offered a discounted hospital rate. For its cost, the accommodations and services were adequate for our needs and the staff very pleasant in every way. We found the beds to be much too uncomfortable, however, for a good... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Steven, We hope your family member is doing better and we are glad that the majority of your stay went well. We are constantly making improvements including bedding and heating units. I hope you will have the chance to visit the area again, but to really enjoy the area. Kind regards, Jim McMann More

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Additional Information about BEST WESTERN University Inn

Also Known As:
Best Western University Hotel Ithaca
Best Western University Hotel
Best Western Ithaca
Ithaca Best Western
Address: 1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
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