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All 19 Ithaca hotels

BEST WESTERN University Inn

2.5 of 5 Hotel   |   1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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61%
Ranked #10 of 19 hotels in Ithaca
A recent review
5 of 5 stars reviewed yesterday
colleen h Manchester, Pennsylvania
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258 people have reviewed this hotel

Traveler rating
    67
    87
    56
    29
    19
See reviews for
105
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Manchester, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We travel with dogs, so, the walking area was plenty of green grass. Breakfast is the usual, fine and adequate. Room was plenty large, clean, microwave and refrigerator. Bathroom is good. I always think lighting in the bathroom is bad at places, but not the best western. I could see what I was doing and I liked the hand rail... More

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Oneonta, New York
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is about my 10th time here. I got a room with 20 foot ceilings, two double beds and a sofa. The front desk staff was extremely friendly and sincerely so. Very nice breakfast selection and facility.

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Mary, We are so glad that you have chosen the hotel the many times you have stayed here. Thank you for the positive comments on the breakfast and our staff, as well. When you return to Ithaca again, please give us a call. Best, Jim McMann More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We have been staying at this Best Western every few years since 2002. The comfort, cleanliness and convenience are always first class. The rooms are very spacious, with vaulted ceilings. The parking is more than adequate, the outdoor pool clean if not large, and downtown Ithaca is a five minute drive away. There is also a shopping center attached, with... More

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear 38virginiaw, What a great review! We truly have been happy to host you for the last twelve years and hope to you again in the future. We have a new Dunkin Donuts opening across the street by the next time you come back! Terry Terry will be very happy to see your comments. Kind regards, Jim McMann More

Albany, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price I think they could do better. Small average quality towels - 1/2 used lotion. Noisy doors in hallway. There was a wait at the reception desk. Nice people - very helpful. Expensive for the quality of the hotel.

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear BoomsMom, Thank you for your positive comments about our staff. I am disappointed that you felt the cost did not meet your expectations. I have printed this information for our executive housekeeper for their daily meeting. We do apologize for the wait at the front desk. Summer is quite busy. Please don't hesitate to call me at 1-607-272-6100 if... More

Buffalo, United States
1 review
5 of 5 stars Reviewed 1 week ago

we had a conference at Cornell. While there we went to the Farmers Market, The Ithaca Brewery Company and the Commons. The Best Western was extremely close to everything. The room was large enough for 4 adults and I liked that you could open the windows if you wanted. The ice maker was broken was the only complaint. The staff... More

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Deborah, Thanks for your kind words on our hotel! The Farmer's Market is very popular here in Ithaca. We also glad that our proxmity to downtown and to Cornell are to our advantage. I hope the conference was a success and that you return to visit in the future. Taughannock Fall is beautiful in the fall. Best, Jim McMann More

Salem, Oregon
Top Contributor
56 reviews 56 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, decent sized rooms, microwave/fridge/coffee, TV, wi-fi. Staff helpful & friendly, breakfast mediocre and in a small noisy room (hint: eat by the small pool if it’s good weather…). A few decent restaurants nearby. Apparently they run a shuttle to the Ithaca airport, Cornell, maybe downtown. But otherwise count on needing a car. Good hotel choices in Ithaca are surprisingly... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Yuho, Thanks for filling out the guest survey. We appreciate your comments about the guestroom and our staff, but are disappointed that you did not enjoy the breakfast. I would like to speak with your further on that issue. Please don't hesitate to contact me at jmcmann@twintierhospitality.com. Kind regards, Jim McMann More

Baden, Switzerland
1 review
4 of 5 stars Reviewed 2 weeks ago

I visited the hotel during my business trip to Cornell Synchrotron. It was a very pleasant experience. I checked in at 2 AM (!), which was not a problem at all. The rooms were generous and clean. Their was a good choice of cushions. The climate control unit did its work silent enough to not disturb at nights. The breakfast... More

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Andy, Thanks for staying with while you were doing work at CHESS. We are glad check in went swiftly and that you liked the room. It is disappointing that you were not very happy with the breakfast. We will have our maintenance dept take at a look at our juice machine. We hope to see you again when you... More

Buffalo, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms are a bit rundown, particularly mattresses. Caring, helpful staff and convenient location to Cornell Animal Hospital make up for it. Breakfast offerings looked decent, but kept running out of items.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Joseph, Thank you for your constructive advice on our hotel. We are actually in the process of upgrading our bedding in the new two months along with with new carpeting. Our apologies for the breakfast. We are quite busy with families in the summer! We hope when you return to Ithaca, you will decide to stay with us again.... More

Rochester, NY
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived via 2 wheels with our Jack Russell Terrier and stayed July 2-4. It rained one day so the free shuttle service was very convenient for us. Shuttle rides are limited to a certain radius but our request to go a few miles beyond was happily honored because they weren't busy. The hotel is surrounded by Cornell Admin buildings,... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear sjk, Thank you, Thank you, Thank you! We LOVE these reviews! It's amazing how quiet our hotel is even though it's only 1/2 mile from the center of Cornell University. I'm glad your terriers had the room to stretch while they were here. We would love to see you again in the future. If you are a Best Western... More

New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel is clean and comfortable. The staff is professional and friendly. The fitness center is a bit sparse. It's located in East Hills Plaza where there's a supermarket, liquor store, bagel place, sandwich place, gym, Chinese restaurant, chicken wings place, fast food, and a gas station. It's about 3 miles from Cornell. Around the corner is Agave, a good... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear el-cid, We appreciate your review on the hotel. We do have quite a selection of eateries in the plaza and soon, we will have a new Dunkin Donuts! We hope when your travels bring you back to Ithaca, you will join us! Best, Jim McMann More

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Additional Information about BEST WESTERN University Inn

Address: 1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Business Hotel in Ithaca
Hotel Class
Number of rooms
101

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