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BEST WESTERN University Inn

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1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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BEST WESTERN University Inn
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375 Reviews from our TripAdvisor Community

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N. Potomac, United States
1 review
4 of 5 stars Reviewed December 22, 2015

Considering the price and facility it was a very good choice. Staffs were kind and nice. The room and facilities were not an excellent but good enough to stay several days. In addition the location is best.

Review collected in partnership with Best Western

Helpful?
Thank Sangwoo C
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Sangwoo, We appreciate you taking a moment to tell us how we did on your last stay. As you may have noticed when you stayed, we are doing some extensive work on the exterior of the hotel. Thanks also on your comments on our location and proximity to the Cornell campus. We hope to see you again in the... More 

Watkins Glen, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed December 21, 2015

I have always had to stay at another Ithaca hotel for business connected to Cornell and was always very unhappy with the entire stay. I enjoyed my stay at this Best Western. My only complaint was that the staff at the reception desk were dressed very unprofessional. I think when you are dealing with people so close to Cornell University,... More 

Review collected in partnership with Best Western

Helpful?
Thank Jennifer S
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Jennifer, Thank you for responding to our survey. Although we are glad that this is your best stay in Ithaca, We are also disappointed about your comments on the front desk. Your review has been posted for our front desk. We do strive to be professional and agree that with our proximity to Cornell, our staff should look more... More 

Haifa, Israel
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 4, 2015

This hotel is a real nightmare. It's extremely dirty. Everything is dirty there: sheets, towels, bathroom etc. I do NOT recommend this hotel. The price is good and they do provide a free breakfast but it's horrible!!!!!

Helpful?
1 Thank elena564889
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Elena, I am quite surprised at your recent review of our hotel. Would you contact me at jmcmann@twintiernhospitality.com to speak further on your experience? Sincerely, Jim McMann More 

Travelers are raving about these Ithaca hotels

Newark, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 25, 2015

Planned to stay two nights but left after one. The first room I was given was not cleaned and looked like there had been a party in it. (I also had a colleague that had the same issue the day before). As I entered the second room the hall light did not work. After turning on other lights in the... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Mathew W
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Mathew, On behalf of our hotel, please accept our apology for the state of your room when you checked in. It is completely unacceptable. I have printed your comments for our housekeeping department to review. We hope this will not dissuade you from returning and stay with us again. Please don't hesitate to contact me at jmcmann@twintierhospitality.com for further... More 

Port Jervis, United States
1 review
3 of 5 stars Reviewed November 16, 2015

Back board of bed broke in the middle of night and fell on the floor scaring the girl sleeping in the bed. There was lots of noise from other guest keeping us up through the night. Thing happen and I've stayed in this same hotel in the past without these issues. Just think the hotel needs a little updating.

Review collected in partnership with Best Western

Helpful?
Thank Steven S
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Steven, Thank you for your recent comments on your stay over the weekend. We did have a small team in house which would account for the noise. I have printed your comment for our maintenance crew who will look at the bedboard in your room. We hope to see you again in the future. Sincerely, Jim McMann More 

Pittsburgh, Pennsylvania, United States
1 review
4 of 5 stars Reviewed November 9, 2015

I stay here at least 2 times a year, and always appreciate the room attendants. They are super friendly and extremely helpful, no matter what you need! This hotel is convenient to Ithaca College, The Commons and the wine trail!

Review collected in partnership with Best Western

Helpful?
Thank Joni J
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Joni, What a delight to read your review! We appreciate your patronage over the years. Thanks as well for your comments on our housekeepers. I will be posting this in our housekeeping department for all to see. Enjoy the rest of the year! Best, Jim McMann More 

Vienna, VA
Level Contributor
123 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed October 23, 2015

I stay in Ithaca several times a year and this has been one of my two "go-to" places. But my last stay (October 2015) was very disappointing. I stayed in one of the "Polo" suites (room numbers 400 to 427) and was shocked at what they have done to them since the last time I was there (February 2015). In... More 

Helpful?
Thank MisterMVA
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear MisterMVA, I am disappointed that your last stay with us was not to your usual expectations. We have printed your comments about the lighting for our maintenance department. We completely understand that not everyone will be happy with the decisions we made regarding the changes the hotel is taking. I believe that when you search online for hotels, we... More 

bethesda
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 22, 2015

Common areas and general appearance a little run down, and neighborhood safe, close to Cornell but a bit run down too. Service fine. Breakfast a little lackluster for BW. Generally a BW fan but maybe the price -which came out in line with the higher end hotels in town- didn't make sense to me.

Review collected in partnership with Best Western

Helpful?
Thank joelpoz
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Joel, We are sorry that you were not pleased with your recent stay with us. We do continually change what we put out for breakfast and work with our supplier to come up with different breakfast options. We hope to have the opportunity to see you again in the future. Regards, Jim McMann More 

New York, United States
1 review
5 of 5 stars Reviewed October 15, 2015

I was very pleased with this particular Best Western. It was very clean and had a great free hot continental breakfast. I loved the free shuttle to Cornell University and back. I would definitely recommend staying here if you were in the area.

Review collected in partnership with Best Western

Helpful?
Thank Fay L
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Fay, We love your remarks about our hotel! Our housekeepers will gratified that their hard work does mean something. We also appreciate your comments on the breakfast and shuttle to campus. We hope to see you again in the future. Kind regards, Jim McMann More 

New York City, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 13, 2015

I spent one night at the Best Western University, Inn. Overall it was an OK experience although the price is too high for what you get. The best part of the hotel is the staff. Everyone is friendly and helpful, and I was grateful for that. The hotel itself is a bit old and rundown. It's still clean but needs... More 

Helpful?
Thank lilia b
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Guest, We appreciate you taking a moment to fill out our evaluation. Thanks so much for your comments on our staff. We have completed installing new carpeting in our 200 building and will continue with the rest of the building once it slows down. I am disappointed that you were not happy with the breakfast. More than a continental... More 

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