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All 19 Ithaca hotels

BEST WESTERN University Inn

2.5 of 5 Hotel   |   1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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Ranked #10 of 19 hotels in Ithaca
A recent review
4 of 5 stars reviewed 2 days ago
TimeToGoSomewhere Massachusetts
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264 people have reviewed this hotel

Traveler rating
    70
    89
    57
    29
    19
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106
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was the third time we have stayed at this hotel to visit family. For us, the location is great. Our room was clean and located near the main lobby building. The free breakfast was as expected and served the purpose. We would recommend the University Inn also because it is convenient to a shopping plaza for any grocery items,... More

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Holywood, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 5 nights in mid-January 2014. This is a very dated and limited hotel. The rooms are spacious, but that's about it. The ancient in-room aircon unit would randomly spring into life until I had to turn it completely off. The bathrooms look about 40+ years old and towels were definitely well used. Breakfast is totally carbohydrates - almost... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear allovertheplace, I am sorry that your stay was not satisfying last January. I would like to speak further about your experience and especially about the breakfast. We are constantly working with our food supplier and come up with healthier items and would like to have any input you can offer. Please e-mail me at jmcmann@twintierhospitality.com. I look forward to... More

Miami, Florida
1 review
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel three times in the past five months. The location is excellent if you are visiting Cornell. The rooms are clean and the staff is very friendly and accommodating. There is a great restaurant, Agava, within walking distance when you don't want to drive. The hotel is also located near a plaza with a bagel... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Jeff, Thank you for your kind words and positve experiences with us. Yes, Agava has been very popular with our guests, especially Saturday and Sunday brunch! We even have a Dunkin Donuts opening very soon. We look forward to seeing you again when visiting Cornell. Best, Jim McMann More

Nashville, TN, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The front desk and shuttle workers went out of their way to accommodate my needs. While I did not interact with the maids, my room was very clean and they respected my stuff. This was the best shuttle service I have ever used. The rooms were amazing (mine had a jacuzzi). I strongly recommend this hotel (and visiting Ithaca, NY... More

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Robert, We can't tell you how pleased we are with your review! We really encourage our staff to go above and beyond for all of our guests and are glad that you had the chance to experience that. Please call us again when your travel plans include Ithaca. Best, Jim McMann More

Massapequa Park, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Room was lovely and service was excellent. Only issue we had was the policy of the hotel is that we had to ask for room service. I have never stayed in a hotel where we had to ask for room service! It was automatic!

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Thank for your kind words about the room and the service during your stay. I am a little confused about room service. We do clean all rooms daily unless the guest declines or has their "do not disturb" sign on the door. We then call the room in the afternoon to see if the guest would like any housekeeping service.... More

Cortez, Colorado
1 review
5 of 5 stars Reviewed 4 weeks ago

My experience at this Best Western far exceeded my expectations. All of the staff was extremely courteous & helpful. When my flights were getting re-routed and cancelled due to bad weather I called the hotel to let them know I would be a day late. Sarah W. handled everything. The shuttle drivers were prompt and willing do anything and everything... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Shak, That was an amazing review! Sarah has been a real asset since she started with us and always willing to go out of her way to give great customer service, whether recommending places to visit or local restaurants for dining. Your review means alot to us. I will be posting your review for all our staff. Please call... More

Manchester, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We travel with dogs, so, the walking area was plenty of green grass. Breakfast is the usual, fine and adequate. Room was plenty large, clean, microwave and refrigerator. Bathroom is good. I always think lighting in the bathroom is bad at places, but not the best western. I could see what I was doing and I liked the hand rail... More

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Colleen, That was a very kind review of the Best Western! We, of course, welcome pets and were glad you were able to take advantage of the walking area beside the hotel. This year, we were host to the Grapehound Wine Tour and the group really liked the field next to the hotel even though we are in the town... More

Oneonta, New York
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is about my 10th time here. I got a room with 20 foot ceilings, two double beds and a sofa. The front desk staff was extremely friendly and sincerely so. Very nice breakfast selection and facility.

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Hi, Mary, We are so glad that you have chosen the hotel the many times you have stayed here. Thank you for the positive comments on the breakfast and our staff, as well. When you return to Ithaca again, please give us a call. Best, Jim McMann More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 27, 2014

We have been staying at this Best Western every few years since 2002. The comfort, cleanliness and convenience are always first class. The rooms are very spacious, with vaulted ceilings. The parking is more than adequate, the outdoor pool clean if not large, and downtown Ithaca is a five minute drive away. There is also a shopping center attached, with... More

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear 38virginiaw, What a great review! We truly have been happy to host you for the last twelve years and hope to you again in the future. We have a new Dunkin Donuts opening across the street by the next time you come back! Terry Terry will be very happy to see your comments. Kind regards, Jim McMann More

Albany, New York
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 21, 2014

For the price I think they could do better. Small average quality towels - 1/2 used lotion. Noisy doors in hallway. There was a wait at the reception desk. Nice people - very helpful. Expensive for the quality of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear BoomsMom, Thank you for your positive comments about our staff. I am disappointed that you felt the cost did not meet your expectations. I have printed this information for our executive housekeeper for their daily meeting. We do apologize for the wait at the front desk. Summer is quite busy. Please don't hesitate to call me at 1-607-272-6100 if... More

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Additional Information about BEST WESTERN University Inn

Address: 1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in Ithaca
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Number of rooms
101

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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