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BEST WESTERN University Inn

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1020 Ellis Hollow Road, East Hill Plaza, Ithaca, NY 14850-2808
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BEST WESTERN University Inn
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BEST WESTERN University Inn
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309 reviews from our community

Traveler rating
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    67
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shohola, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Very pleasant staff, but the hotel is just old and run down. Good location to Cornell (where I went with my pet), but the room and hallways are just tired. Air conditioner had funky smell, it was good to open windows, but with it being on ground floor was not comfortable leaving windows open in the evening. Beds were comfortable... More 

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Robin, We appreciate you taking a few moments to send us your review. We are making strides at updating our hotel, with new carpeting and new bedding. I have printed you information about the air conditioner and given to our maintenance department. We hope to see you again when visiting Cornell University. Sincerely, Jim McMann More 

Philadelphia, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

In Ithaca for a graduation. Great location to the college, every staff member was cordial, helpful and friendly. It is rare that you find the entire team, engaging and friendly but they were. The room was great, on a rare hot day, the AC was worked fabulously. Breakfast had a great variety.

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Brendan, We couldn't be more pleased with your comments about your stay during Ithaca College. It was definitely one of those rare hot days in May! It is gratifying to know that we are doing something right. Should you ever return to Ithaca for any special events, we would love to have you stay with us! Best regards, Jim... More 

Goldens Bridge, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The primary reason why a person stays in a hotel, is to sleep. So one would think that the bed should be comfortable. During my stay, the bottom sheet was too small, so it did not fit the mattress.and kept rumpling, and exposed the mattress. Also, the duvet was outside of the duvet cover! How wacky is that? What is... More 

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Wendy, Thank for your valued response. We have taken your review and put in the employee area for our housekeepers to see. Of course, you are correct that the bedding is not the correct to make the bed. We have completed the carpeting in 75% of the building and should be finished in two weeks. The Best Western is... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We were in Ithaca for Cornell Days. The staff here were welcoming and the shuttle drivers were incredibly helpful, orienting us to the area. The room was comfortable and warm, and breakfast was a huge plus given our tight schedule. The employee who helped us at check out made sure I knew all the upcoming important dates for families visiting... More 

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

We are so glad you enjoyed your stay with us! Visiting Cornell for the first time can be daunting, which is why we make our staff is up to date on all the important upcoming dates, including graduation. The shuttle service is definitely an asset, especially with the lack of parking on campus. Should Cornell be in your plans for... More 

New York, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Perfectly fine for a conference at Cornell if you do not want to walk around Ithaca. The location is not near a lot of "towny or college type" shops or restaurants. There is a 24 hr grocery store and that is a plus if you are on a budget.

Review collected in partnership with Best Western

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Adrian, Thank you for taking the time to complete our survey. Although we are nestled in the East Hill Plaza, we do recommend Collegetown Bagels right in our plaza and Agava Restaurant right around the corner for get a flavor of Ithaca. In the evening, our shuttle can drop you off in Collegetown itself with a wide variety of... More 

Mendocino, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

Staff was very helpful. Breakfast was great. One of the best hotels we stayed at during our trip, but also the most expensive. Shuttle service from the hotel to Cornell University was a nice option for us.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Tiffany, We appreciate you taking time to fill out our survey and appreciate your "five" you gave us. Ithaca does have periods throughout the year where prices can be higher than other times of the year. Should you be planning to return to Ithaca, we would pleased to sign you up for Best Western Rewards where you can accrue... More 

Cary, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed April 15, 2015

When we got to the room the towels were hanging in a plastic bag, and the sink was dirty.We were tired so didn't complain. Then the toilet didn't flush. Again, too tired to complain so we just put up with the stink. In the morning, the shower didn't drain. Breakfast was adequate and eating area was clean. Upon checking out,... More 

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Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear RobW, The condition of your room is clearly unacceptable. I have printed this for our maintenance department to review. I am also speaking with the front desk clerk who checked you out as we typically require all clerks to ask how the stay was and possible rectify the situation before the guest leaves the hotel. I would like to... More 

Elyria, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

Great stay in Ithaca, NY. The area is a beautiful place to visit and the staff at the Best Western Ithaca make it exceptionally pleasant. Rooms are clean and well maintained. Excellent value and nice breakfast selection.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear jremalius, Thank you so much for your comments on the hotel and our staff! I am confident that the staff does their best to make the guest experience a positive one. We also appreciate your comments on the breakfast and are always thinking of ways to make it even better. We hope to see you again in the future.... More 

Deer Park, New York
2 reviews
3 of 5 stars Reviewed April 13, 2015

Room was very clean. Requested extra towels, blankets and pillows on reservation, upon arriving we didn't have any towels at all and the extra pillows and blankets were not in the room. They were promptly brought to the room when we called. Next day, left tent card on bed for 6 towels in total (we were 5 people in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear MJcookie, Thanks for taking time to give your feedback about your recent stay. I have printed your comments and will review with our housekeeping department. Each day, we do a standup meeting with our housekeeping department and your review will be talked about. We are glad that you found the accommodations to your satisfaction and enjoyed the breakfast. Please... More 

Norridge, IL, United States
1 review
2 of 5 stars Reviewed April 13, 2015

I was disappointed with this hotel. It looks and feels like a run down motel, it was not very clean and it was noisy. Breakfast room was over crowded with broken appliances which added wait time for food which was served on cheapest paper plates which did not hold the food well. We didn't have soap or shampoo in our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Jolanta, On behalf of our hotel, we want to apologize for your recent stay. But these are the comments we need to improve our service. We were extremely busy over the weekend and should have added some additional tables and chairs in the lobby area. Although the stay was not to your standards, we hope that you will give... More 

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