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Hilton Garden Inn Ithaca

#3 of 19 Hotels in Ithaca
Certificate of Excellence
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130 East Seneca Street, Ithaca, NY 14850
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Hilton Garden Inn Ithaca
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Hilton Garden Inn Ithaca
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445 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Storrs, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is perfectly located in down town Ithaca. The staff is very friendly and helpful. Free parking is provided across the street. Room was clean and pleasant. The mattress and bedding is up to the usual Hilton standards.

Review collected in partnership with Hilton Garden Inn

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West Seneca, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The service level far and above exceeded my expectations from check in to check out which is a direct reflection of the leadership of the General Manager Mr. Jerry Arsenault. I would highly recommend this Hilton property to family and business travlers. Vince Sedlacek (716) 674-2545

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Rockland County, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed for Ithaca College Graduation, May 2015. Understandably, we pre-paid a premium with a 2 night minimum stay. The hotel went out of their way to provide a special graduation atmosphere, with flowers and balloons at the reception desk and on each floor, all staff members wearing IC t-shirts and a welcome bag in each room which included local... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I know that you are very busy but I cannot tell you how incredibly important your feedback is! Thank you for the great review you gave us. For Graduation weekend we always try to give our guests a little extra on their special... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff goes above and beyond to make sure everyone is ok. Always a smile on their faces.They put out an amazing buffet for arriving guests for Ithaca Graduation. They always had coffee, water, desserts and more for the guests. I would highly suggest staying here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. Your kind words and your review is a gift for all of us. I will be posting this for all the team members to see. Again thank you More 

Columbus, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Short drive (long walk) to Cornell Univ Parking (complementary) in adjacent garage included Room quality is good; Bed was comfortable My room was quiet; Internet worked very well Friendly front desk staff

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. I am so happy you found our hotel and location to meet your needs. Again thank you! You Can Count On Us Guaranteed! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My stay was very good. Only issue was some in the hotel decided to play their music WAY to LOUD at 1 in the morning. But hotel took care of it quickly. the room was clean. There were no bad smells. The floors were clean. Bathroom was clean. There was a joke of the day hand written by the cleaning... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We always hope that guests will respect other hotel guests by keeping the noise down however I am glad to see we did take care of the issue. We do hope you will stay with us again. We look forward to your return.... More 

Ohio
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed here a number of times this last school year visiting my student daughter. Always disappointed by something. Parking is always a pain. Shower not always hot. And its kind of funny that in their elevators they advertise their in-house store by showing someone with ice cream but never have their store stocked with it. This last time I was... More 

Was this review helpful? Yes
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear roger w, Thank you for your feedback in regards to your recent stay. We appreciate your feedback regarding our water heaters. We know how important a hot shower is and your comments will help us to improve the situation. As well, we apologize for the parking situation and the service you received when wanting to relax in the sitting... More 

Reading, PA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have stayed in the Ithaca Garden Inn on numerous occasions. It is a great hotel, in this case a great business hotel. The people are top notch, the accommodations are ALWAYS clean and well prepared for my arrival, the breakfast is always perfect, and the fitness center gives me all I need to get a morning workout. I like... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We look forward to your return. You Can Count On Us Guaranteed! More 

Los Angeles, California
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I couldn't be more pleased with my choice of hotel in Ithaca. The Hilton Garden Inn impressed us from the minute we walked in with the friendliness of the front desk staff who were all very accommodating, bent over backwards in taking care of us, and were helpful to us in every way. Both Anna and Chris deserve special recognition.... More 

Was this review helpful? Yes
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share feedback on TripAdvisor. I will be sure to let Anne and Chris know of your kind words. You Can Count On Us! More 

Castleton On Hudson, New York
Top Contributor
94 reviews 94 reviews
8 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed 5 weeks ago

was only here one night for business Great location, right in the downtown near shops and restaurants enjoyed having the complimentary tea and offer and cookies in the Lobby Very accommodating with a requested later check out time extremely comfortable bed Good wifi connection Did not use the pool but it is on the smaller side! Nice having Keurig in... More 

Was this review helpful? Yes 1
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review

Thank you for taking the time to share feedback on TripAdvisor. I am so happy you found our location to meet your needs. Again thank you! You Can Count On Us! More 

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