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Hilton Garden Inn Ithaca

#3 of 19 Hotels in Ithaca
Certificate of Excellence
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130 East Seneca Street, Ithaca, NY 14850
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Hilton Garden Inn Ithaca
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472 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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birmingham mi
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

We needed a place near Ithaca College and easy to get to and clean, there were four of us, two mostly grown kids and parents. The check in via cell phone was a day before and perfect. They had my keys and that was that. The room was nice, the doubles were really queens so ok for four of us.... More 

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Roseville, California
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Located right downtown, it is very convenient. An adjacent parking garage makes parking very easy. Rooms are pretty standard HGI. The staff are very friendly, especially in the restaurant. Large conference rooms in the basement floor of the building can accommodate large groups.

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Doylestown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

My children and I stayed at the Hilton Garden Inn in July, 2015. The hotel was well located, modern and clean. The hotel staff were all terrific. Will definitely stay there on return visits to the Ithaca area!

Was this review helpful? Yes
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Guest, Thank you so much for taking the time to give us a review on your recent stay. We are glad to hear you like our location and we hope to see you again for your next Ithaca trip. Sincerely, Tim Gammons More 

West Palm Beach, Florida
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I am from Ithaca and travel home every year as my entire immediate family still lives there. Ithaca Hilton, you do not disappoint and I am the pickiest traveler on the Eastern seaboard! So, forgive my lack of name knowledge (because I'm terrible with names) but let me recap my continual experience year after year...Young Asian lady at check in... More 

Was this review helpful? Yes 1
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Guest, I've shared your great review with Amy (the front desk clerk) and Dwayne and they were so excited to hear about your experience with us. We try everyday to improve our service and reviews like this give our employees the extra motivation to keep working hard at it!! Thank you again for such a wonderful review and we... More 

Toronto, Canada
2 of 5 stars Reviewed 1 week ago NEW

Unaccomodating business/marketing organization at hotel. A bar from another era with staff that ignore you. Building is new and in an excellent location but the business fails to follow through in deserving the prices charged

Review collected in partnership with Hilton Garden Inn

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TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Robert, I apologize for your poor experience with our hotel and bar. We strive very hard to ensure that we provide top notch customer service and value to our guests. If there is anything I can do to change your mind please reach out to me personally and we can hopefully figure something out. We never want our guests... More 

Ithaca, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was the best part of my experience with this hotel as each person was friendly, remembered me each day and went out of their way to go the extra mile during each interaction! The accommodations were also very nice, clean and convenient to shopping and restaurants. I would definitely recommend and would stay again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Crystal, Thank you for taking the time to give us a review on your recent stay. It's so great to hear about our guests enjoying the interactions they have with our staff because we try so hard to make a personal connection. We're also very happy that you noticed our convenience in regards to downtown shops and restaurants. Thank... More 

Massachusetts
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel right in the center of town. Everything is a short walk. And there is a Starbucks in the building. Haven't totally figured out the adjustable bed but always get a good nights sleep. And there is always free coffee in the lobby in the morning and tea/flavored water in the afternoon. Great place.

Was this review helpful? Yes 1
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Guest, Thank you very much for your review about our property. We love to hear what our guests are saying and are happy to provide you with the complimentary beverages you spoke about. We are actually going to be giving the option of Keurig coffee choices as well in the near future so hopefully you will get to enjoy... More 

Scranton, Pennsylvania
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I regularly visit Ithaca, and I have stayed at this HGI more times than I can count. Most recently, we were there for the Ithaca Festival. The downtown location can't be beat, there's an on-site restaurant (and the famous Moosewood Restaurant next door), the rooms have nice city views, and free parking is just across the street. But a convenient... More 

Was this review helpful? Yes 1
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Guest, Thank you so much for taking the time to give us a review on your recent stay! We are so glad to hear you enjoyed our views and convenience to downtown shops. Thank you for your loyalty and we hope to see you for your future stays. Sincerely, Tim Gammons More 

New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, steps away from The Commons and from Moosewood restaurant, if trying a meal there is on your list. Hotel was clean, comfortable, updated. We loved being walking distance to great restaurant choices after a day of hiking&swimming in Robert H. Treman Park.

Was this review helpful? Yes 1
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Nancy, Thank you for taking the time to write a review about your recent stay with us. Hopefully you had a chance to experience the renowned Moosewood right near us during your trip. Also, the parks in our area are great for hiking and day trips so you can get a great workout in before you go out to... More 

St. John
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was an excellent experience for 2 of us. The room was well lit by windows viewing Ithaca. The air conditioning was extremely silent. The automated wake-up call service was complicated- ti was unclear how to confirm the time entered. Our AARP room had a mini-refrigerator and a microwave- nice touches if you eat out in Ithaca and have left-overs.... More 

Was this review helpful? Yes 1
TGammons, General Manager at Hilton Garden Inn Ithaca, responded to this review

Dear Guest, Thank you very much for taking the time to give us a review. We are happy to hear that you enjoyed your Ithaca views and room amenities including the fridge. It's hard not to have leftovers with all of the restaurant in our area! For future reference you can always call the front desk to set up a... More 

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