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Holiday Inn Express Irondequoit

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2200 Goodman St. N, Irondequoit, NY 14609
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Holiday Inn Express Irondequoit
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Holiday Inn Express Irondequoit
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99 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    23
    6
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (15)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (16)
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Toronto
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We liked the smell of the hotel; and enjoyed the pool with the whole family for a good hour (though it had a few hairs in it and needed skimming). The rooms were okay, but the room (even though it was a non-smoking room) had a strange, musty smell we didn't like. Kind of like chlorine water wet towels sitting... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear PedrodeToronto: Thank you for your feedback. I did receive your email regarding the issue with using the gift card. We are looking into the issue with our distributor. This is the first issue that we have had with our gift cards. In the meantime have you called the 1-800 number on the back of the card for assistance? I... More 

Bear, DE
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here July 16 - 19th. Overall the hotel was decent. The rooms were clean, the staff friendly, the breakfast was a decent. We arrived at 5pm on the 16th and our room was not ready. We waited a little over an hour to be able to check in. After a 6.5 hour drive, we just wanted to get... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear mosween: I apologize that your room was not ready when you checked in. I have brought your comments to the attention of our Executive Housekeeper so that this does not happen to another guest. The town of Irondequoit is a warm friendly town and we are fortunate to have a brand new Starbucks, Chipotle, Sonic along with Sears, Target,... More 

Chapel Hill, North Carolina, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything about this motel was pleasant, clean, quiet, and comfortable. An excellent value. It has an indoor pool, free wifi, better than average free breakfast, and a friendly staff. Even though it cost much less than other motels of this caliber, I can't think of anything that was missing.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Dan G: Thank you for your kind words. We are glad that you enjoyed all of our amenities especially our wonderful breakfast. Guests are pleasantly surprised by our scrumptious cinnamon rolls and our pancake machine. We hope to see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The best way to book a reservation at this property is online. We booked a one night stay in a non-smoking room. When we arrived, Nicole, the front desk manager, greeted us warmly and went out of her way to make sure that we had a non smoking room that was on a non smoking floor (as opposed to the... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Crazed_in_NY: Thank you so much for your kind words. You have truly made my day. Guests such as yourself make the hospitality business truly enjoyable. I am sharing your comments with the entire staff and look forward to seeing you again while you are in the Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Brooklyn, NYC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 19, 2015

It was a little cheaper to stay here and it was clean. The front desk was very helpful and the pool was very nice. The wifi wasn't very fast and the shower was a little dated and was showing it. The plus is there's a IHOP right in front of the hotel and Target on the other side.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear tiny11231: Thank you for your feedback. We are glad that you found the pool very nice and that the front desk was very helpful. It is great that we have Target, Sears, Marshall's, Applebee's, IHOP, Chipotle, and Starbucks all within walking distance. Again thank you for your feedback and we hope to see you again while you are in... More 

Fitchburg, Massachusetts
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 8, 2015

Traveling through Rochester, came across this Holiday Inn. Great value and great location. The rooms are comfortable and clean, and the staff very helpful. If coming through this area again, I definitely would stay here again! Great for families, clean pool and wholesome atmosphere.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Dave: Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again if you are in the Irondequoit/Rochester area. Yours in hospitality, Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Watertown, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 26, 2015

We specifically requested first floor room on reservations, made months in advance. We were told they were booked and only had a 3rd floor room available. If my husband did not pack a fan room would have been to warm to sleep in. First we were told we could not have the room even though it was after 3pm, they... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback. I do apologize that we were not able to honor your request for a first floor room.Fortunately for us we do have an elevator so you would not have to walk up any stairs. If I could have a little more information regarding your identity I would be more than happy to look into the... More 

Schenectady, New York
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed May 24, 2015

We were forced to choose this hotel as we were traveling to the area on a college graduation weekend. The staff was friendly; however, the room was just average. It was clean, but not so much so that I felt comfortable with it. Unfortunately, because just about every other place around it was booked, the price was over-the-top. I have... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear farleydog220: Thank you for your feedback. The holiday weekend was a rather busy for the area with a few colleges holding their graduation ceremonies, the air show, concerts, the color run and Seabreeze Amusement and Outdoor Amusement Park being open. Our rates were competitive with hotels in our market. I do hope that you enjoyed the amenties of complimentary... More 

Gibbstown, New Jersey
Level Contributor
6 reviews
3 of 5 stars Reviewed May 13, 2015

Four guys fishing lake ontario stayed for 3 nites, we rented two rooms, the hotel was clean, easy to access from highway after 6 hr drive, close 10 min drive to marina and fishing, and close to local restaurants, supermarkets and taverns. The rooms were larger than I expected yet I wonder why the bureaus have bottom drawers that were... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback!! Please let me know when you will be back in the area and I will make sure that both of your rooms do have refrigerators and microwaves. I will also speak to our night staff to make sure that the coffee is fresh 24 hours a day. We will definitely be in contact... More 

A TripAdvisor Member
3 of 5 stars Reviewed May 13, 2015

Breakfast person way behind the crowd. Went early, out of eggs and sausage. She took egg plate to kitchen. Many minutes later back with more eggs and proceeded to stand at them stirring them. Seemed to not care about short food choice. In no hurry to help. Worst HI Express breakfast ever. Please listen up.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review. I do apologize that the hot items were not readily available. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole Taft General Manager Holiday Inn Express Irondequoit More 

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Prices are for 1 room, 2 adults
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