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All 2 Irondequoit hotels

Holiday Inn Express Irondequoit

2.5 of 5 Hotel   |   2200 Goodman St. N, Irondequoit, NY 14609
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Ranked #2 of 2 Hotels in Irondequoit
A recent review
4 of 5 stars reviewed 4 weeks ago
c b Denver, Colorado
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79 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a one night stay over while on our way to Niagara Falls. The hotel was easy to locate and while the area seemed a little rough, we didn't experience any issues. We arrived and were greeted promptly and despite the front desk having issues with they key card system, a smile never left her face despite her frustration.... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear c b: Thank you so much for your feedbcak. We have many guests who stay the night on their way to Buffalo or Niagara Falls. I am sorry that you did not like your food from Wegman's. I will definitely pass along your suggestion regarding the hotel getting automatic doors. We hope to see you again while you are... More

Senior Contributor
30 reviews 30 reviews
20 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've been to this hotel before. Made the mistake of eating at the IHOP next door that time. If u like eating amongst the hood rats, fine..not me. As for the hotel, it was clean and comfortable. The bed was overly soft though. I like a bed a bit stiffer, but at least there was no bad odors and as... More

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Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Richard K Thank you so much for your feedback. We are so glad that you chose to come stay with us again. Some guests do enjoy the pillowtop mattresses and some guests such as yourself prefer a stiffer mattress. We do hope to see you again soon while you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday... More

East Haven, Connecticut
Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 29, 2014

Nice Hotel, Good parking. Right off the exit. Very easy to get to. Close to Rochester. Out of the downtown area. Good pricing was not overcrowded. Great Breakfast Buffet. There was a youth hockey team the showed up and were running around using up youthful energy. The front desk said to let them know if they don't quiet down. When... More

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Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review! Our breakfast buffet including the scrambled eggs, sausage, and especially the pancake machine are quite popular. We did have quite a rambunctious group of children here. I am glad that the desk did speak to the coach and chaperones so that all of our geusts could have a quiet evening. We hope to... More

Lancaster, NY
Top Contributor
161 reviews 161 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed September 16, 2014

The carpet, couch, desk chair, linens and curtains all looked very old and worn. Sheets were not soft. Decor was very outdated. Pillows very stiff and high. The TOWELS however were NICE AND SOFT. Girl at front desk at check-in (Christian) talked very fast - hard to keep up with what she was saying. There was no one in line... More

Was this review helpful? Yes 1
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for sharing your feed back. We strive to give every guest an enjoyable stay. In this case it seems we have failed short. I have shared your comments with the entire staff. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole Taft General Manager Holiday Inn... More

Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 29, 2014

We did have a few minor issues during the stay. Staff addressed the issues quickly and professionally. Our stay was not typical of past stays at this location. Biggest issue: our room seemed to have acoustic/structural issue because could hear noise from room above - like they were running an obstacle course from 11pm to 2-3 am. Obviously, they weren’t.... More

Was this review helpful? Yes 1
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for providing your feedback regarding your stay with us. I apologize that you were disturbed by another guest. We will definitely look into the issues that you experienced so that this does not happen to another guest. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole... More

Columbus, Ohio, United States
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 27, 2014

I stayed here with my family while I was traveling on business, the hotel is well kept and in a convenient location. Some of the surrounding area is a little rough but we did not experience any security issues inside or outside the hotel. I would stay here again when in Irondequoit.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for staying with us. We do love that we have so many places to shop and so many restaurants close to the hotel. We do hope to see you again while you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2014

Stayed there with my son for a long holiday weekend. I chose this hotel because it was convenient to all the various family activities that had been planned. The service was friendly, the facility clean. I plan on booking there on my next trip to Rochester. Oh - The lilacs were in bloom!!!

Was this review helpful? Yes 1
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for staying with us! We hope that your family events went well and that we will see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More

Egypt
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 21, 2014

Stayed there one night as a family of five.. we booked the Feature Queen room that had 2 queen beds and a pull out couch. Overall, it was clean enough. However, I am a bit picky when it comes to cleanliness. Opening the pull out couch and seeing lots of gunk underneath was a bit gross. It's not that hard... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback! I apologize for the gunk underneath the pull out couch. I have brought this to the attention of the housekeeping department. Feedback such as yours lets us know in the areas that we can improve upon so that your experience does not happen to another guest. if you would like to further discuss your stay... More

Elkins Park, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 19, 2014

Stayed here four nights in August. The first morning we went to breakfast and there were no cinnamon rolls, no fresh fruit or even white bread for toast.The biscuits (with the biscuit and gravy) were as hard as rocks. In fact they didn't have the cinnamon rolls until the morning we left and this is their signature item for a... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback. Unfortunately our signature cinnamon rolls are so popular that we ran out of them. I apologize that one of the mornings we did not have fresh fruit while we waited for the delivery to come in. I have shared your comments regarding the biscuits with our breakfast hosts so that we can prevent... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014 via mobile

I have stayed in Holiday Inn Express Hotels in many different locations. All of them have had exemplary staff. This particular location has that and a whole lot more. The rooms are spacious, comfortably appointed, and extremely clean. The breakfast bar has the same choices as the others but is very roomy. The pool itself and the pool area are... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your kind words!! We pride ourselves on our extremely friendly staff and our extremely clean rooms. Our indoor pool is an added bonus that our guests love. Again thank you so much for taking the time to provide feedback regarding you stay and we hope to see you again soon while you are in the... More

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Additional Information about Holiday Inn Express Irondequoit

Address: 2200 Goodman St. N, Irondequoit, NY 14609
Phone Number:
Location: United States > New York > Finger Lakes > Irondequoit
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Irondequoit 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Irondequoit Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn
Holiday Inn Express Rochester

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