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Holiday Inn Express Irondequoit

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2200 Goodman St. N, Irondequoit, NY 14609
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Holiday Inn Express Irondequoit
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Holiday Inn Express Irondequoit
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91 reviews from our community

Traveler rating
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    38
    18
    6
    5
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47
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Gibbstown, New Jersey
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Four guys fishing lake ontario stayed for 3 nites, we rented two rooms, the hotel was clean, easy to access from highway after 6 hr drive, close 10 min drive to marina and fishing, and close to local restaurants, supermarkets and taverns. The rooms were larger than I expected yet I wonder why the bureaus have bottom drawers that were... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback!! Please let me know when you will be back in the area and I will make sure that both of your rooms do have refrigerators and microwaves. I will also speak to our night staff to make sure that the coffee is fresh 24 hours a day. We will definitely be in contact... More 

A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

Breakfast person way behind the crowd. Went early, out of eggs and sausage. She took egg plate to kitchen. Many minutes later back with more eggs and proceeded to stand at them stirring them. Seemed to not care about short food choice. In no hurry to help. Worst HI Express breakfast ever. Please listen up.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review. I do apologize that the hot items were not readily available. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Geneva, New York
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 22, 2015

We stayed here for two nights and we're pleasantly surprised. The rooms were larger than we expected and very comfortable. The hotel has a nice free breakfast run by a very attentive older woman who you can tell loves her job. Close to hospital and many good local restaraunts.

Was this review helpful? Yes 4
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear gager59: Thank you so much for your feedback. Our rooms are larger than your average hotel which always surprises and pleases our guests. We are very lucky to have Mary as our breakfast hostess. She does truly love her job. We hope to see you again while you are in the Irondequoit/Rochester area. Yours in hospitality, Nicole Taft General... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2015

Upon arrival I was asked to see my credit card used to book the room. The hotel had already taken the money for the room prior to arrival so I assumed they needed to see it for verification. I was not told that they would run my credit card again for an additional $22.50 for incidentals until I noticed on... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear halarioushil: I do apologzie atht you were not completely satisfied with your stay. An authorization is placed on everyone's debot or credit card at the time of check in in case of incidental charges. At checkout time the hold is released by the hotel and the bank then places the funds back into your account. If you are still... More 

Port St. Lucie, Fl
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2015

We picked this Holiday Inn because it was near family that lives about 2 miles south off of Goodman St. We were in town from Florida due to a family member that had been admitted into a local hospital due to a massive stroke. We had to keep extending our stay due to the circumstances of our visit and all... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear GaryPortSt_Lucie_Fl: Thank you so much for your kind words. We are so glad that we could be here for you during this difficult time. The employee that you are thinking of is Mary. Mary is an absolute treasure and we are so lucky to have her. There are many restaurants within walking distance to the hotel including the IHOP... More 

New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

I stayed here last week and I'm glad I picked this hotel. It was a great central spot to stay in the area, next door to places to eat. The room was comfortable, with a couch as well as a very nice bed. The wifi worked well and the room/bathroom were both very clean. My room was very quiet, which... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Doug W: Thank you so much for your review! Guests are pleasantly surprised when they see our breakfast. The scrambled eggs, signature cinnamon rolls and made to order pancakes are huge hits with our guests. We hope to see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More 

New York City, New York
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 26, 2015

We had a great stay at this hotel while we were in Irondequoit/Rochester area. The service was fantastic, everyone we talked to was kind, friendly and helpful. Our flight was delayed from NYC so we ended up not getting into the hotel until almost 4:30 in the morning! They had our keys ready for us, and we were in bed... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Teresa: Thank you so much for taking the time to share your feedback. We are so glad that you enjoyed your stay with us. Our guests love the complimentary wifi that we offer. We hope t see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Rochester More 

Syracuse, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 16, 2015

To be brief, the furniture is very dated (circa 1980's), while the hotel is newer. I would not have minded, had the beds not seemed like they too were circa 1980. They felt as flat as a pancake. However, the rooms and public areas were all very clean and well-maintained. **Be aware that there is no hot tub in the... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Amyn2386: Thank you so much for your review. We will be reviewing our website in search of pictures of a hot tub. We are glad that you found our staff excellent and the breakfast was delicious. Please feel free to contact me directly at nicole.taft@pillarhotels.com if you would lke to discuss the other issues that you experienced during your... More 

New Brunswick, New Jersey
1 review
5 of 5 stars Reviewed February 12, 2015

We stayed two nights here last week. We were visiting my wife's father in Rochester. He had just been diagnosed with medium to advanced Alzheimer's, and in his anger, he locked us out of his house one night in a snowstorm. Fortunately, Nicole Taft and her staff found a room for us and helped us with everything we needed to... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dera John C: Thank you so much for your feedback! We loved having you and your lovely wife stay with us and hope to see you again soon!! Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Morristown, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2015

We stay here several times a year when visiting Rochester. The hotel is reasonably priced. The staff is very friendly and helpful. The hotel is quiet. The only downside is that there are no restaurants like Outback, Red Lobster, etc. on that side of town, but the hotel is convenient to the person we are there to visit.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Ray D; Thank you so much for your review! I am glad that you found the staff very friendly and helpful. We do not have many sit down chain restaurants in our town except for Applebee's but we do have some very chamring locally owned restaurants such as Pasta Villa for Italian, Polska Chata for great Polish food, Shamrock... More 

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