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All 2 Irondequoit hotels

Holiday Inn Express Irondequoit

2.5 of 5 Hotel   |   2200 Goodman St. N, Irondequoit, NY 14609
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Ranked #2 of 2 Hotels in Irondequoit
A recent review
4 of 5 stars reviewed 2 weeks ago
Krissy315 Michigan
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76 reviews from our community

Traveler rating
    19
    33
    15
    5
    4
See reviews for
42
11
1
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Lancaster, NY
Top Contributor
132 reviews 132 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed yesterday NEW

The carpet, couch, desk chair, linens and curtains all looked very old and worn. Sheets were not soft. Decor was very outdated. Pillows very stiff and high. The TOWELS however were NICE AND SOFT. Girl at front desk at check-in (Christian) talked very fast - hard to keep up with what she was saying. There was no one in line... More

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Michigan
1 review
4 of 5 stars Reviewed 2 weeks ago

We did have a few minor issues during the stay. Staff addressed the issues quickly and professionally. Our stay was not typical of past stays at this location. Biggest issue: our room seemed to have acoustic/structural issue because could hear noise from room above - like they were running an obstacle course from 11pm to 2-3 am. Obviously, they weren’t.... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for providing your feedback regarding your stay with us. I apologize that you were disturbed by another guest. We will definitely look into the issues that you experienced so that this does not happen to another guest. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole... More

Columbus, Ohio, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here with my family while I was traveling on business, the hotel is well kept and in a convenient location. Some of the surrounding area is a little rough but we did not experience any security issues inside or outside the hotel. I would stay here again when in Irondequoit.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for staying with us. We do love that we have so many places to shop and so many restaurants close to the hotel. We do hope to see you again while you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More

1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed there with my son for a long holiday weekend. I chose this hotel because it was convenient to all the various family activities that had been planned. The service was friendly, the facility clean. I plan on booking there on my next trip to Rochester. Oh - The lilacs were in bloom!!!

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for staying with us! We hope that your family events went well and that we will see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More

Egypt
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there one night as a family of five.. we booked the Feature Queen room that had 2 queen beds and a pull out couch. Overall, it was clean enough. However, I am a bit picky when it comes to cleanliness. Opening the pull out couch and seeing lots of gunk underneath was a bit gross. It's not that hard... More

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Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback! I apologize for the gunk underneath the pull out couch. I have brought this to the attention of the housekeeping department. Feedback such as yours lets us know in the areas that we can improve upon so that your experience does not happen to another guest. if you would like to further discuss your stay... More

Elkins Park, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here four nights in August. The first morning we went to breakfast and there were no cinnamon rolls, no fresh fruit or even white bread for toast.The biscuits (with the biscuit and gravy) were as hard as rocks. In fact they didn't have the cinnamon rolls until the morning we left and this is their signature item for a... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback. Unfortunately our signature cinnamon rolls are so popular that we ran out of them. I apologize that one of the mornings we did not have fresh fruit while we waited for the delivery to come in. I have shared your comments regarding the biscuits with our breakfast hosts so that we can prevent... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed in Holiday Inn Express Hotels in many different locations. All of them have had exemplary staff. This particular location has that and a whole lot more. The rooms are spacious, comfortably appointed, and extremely clean. The breakfast bar has the same choices as the others but is very roomy. The pool itself and the pool area are... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your kind words!! We pride ourselves on our extremely friendly staff and our extremely clean rooms. Our indoor pool is an added bonus that our guests love. Again thank you so much for taking the time to provide feedback regarding you stay and we hope to see you again soon while you are in the... More

Corning,NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 5, 2014

J was there overnight for a stay during my grandson's hospital visit. The staff, Dominick,, was very friendly, courteous, and helpful. Check-in was quick and he helped with the luggage cart. The room was a queen double feature room. It gave us the extra room that we need with the other grandkids with us. The room was clean and now... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review! Dominic is a favorite among the guests and his fellow team members! The indoor heated pool is kept at 82 degrees. I apologize if it felt cooler to you. Guest love our proximity to the hospital so that they can be close to their loved ones. Our breakfast is usually loved for the... More

charleston, sc
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 5, 2014

I stayed at the Holiday inn Express for two nights in July and was greeted by a friendly front desk staff member every time I entered or left. The front desk was very helpful and went out of their way to accommodate a special request that I had. The beds were very comfortable and I managed to sleep soundly even... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review. I hope that you had a chance to take a dip in our pool and enjoy our scrumptious breakfast!! We are glad that you enjoyed your stay even with your snoring mother!!! Nicole Taft General Manager Holiday Inn Express Irondequoit More

NC
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

I stayed at the Holiday Inn Express recently while visiting family and chose this hotel primarily for the location. The front desk people were very friendly, welcoming and quick to acknoweldge myself (or anyone) in the lobby area. My room was clean, spacious and very suitable for the duration that I stayed. The complimentary breakfast that was provided was actually... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback!! We pride ourselves on the friendliness of our staff. We are so glad that you stayed with us and hope to see you again soon when you are in the Irondequoit/Rochester area!!! Nicole Taft General Manager Holiday Inn Express Irondequoit More

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Additional Information about Holiday Inn Express Irondequoit

Address: 2200 Goodman St. N, Irondequoit, NY 14609
Phone Number:
Location: United States > New York > Finger Lakes > Irondequoit
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Irondequoit 2.5*
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Also Known As:
Holiday Inn Express Irondequoit Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn
Holiday Inn Express Rochester

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