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Holiday Inn Express Irondequoit

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2200 Goodman St. N, Irondequoit, NY 14609
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Holiday Inn Express Irondequoit
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Holiday Inn Express Irondequoit
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95 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Brooklyn, NYC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was a little cheaper to stay here and it was clean. The front desk was very helpful and the pool was very nice. The wifi wasn't very fast and the shower was a little dated and was showing it. The plus is there's a IHOP right in front of the hotel and Target on the other side.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear tiny11231: Thank you for your feedback. We are glad that you found the pool very nice and that the front desk was very helpful. It is great that we have Target, Sears, Marshall's, Applebee's, IHOP, Chipotle, and Starbucks all within walking distance. Again thank you for your feedback and we hope to see you again while you are in... More 

Fitchburg, Massachusetts
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Traveling through Rochester, came across this Holiday Inn. Great value and great location. The rooms are comfortable and clean, and the staff very helpful. If coming through this area again, I definitely would stay here again! Great for families, clean pool and wholesome atmosphere.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Dave: Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again if you are in the Irondequoit/Rochester area. Yours in hospitality, Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Watertown, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 26, 2015

We specifically requested first floor room on reservations, made months in advance. We were told they were booked and only had a 3rd floor room available. If my husband did not pack a fan room would have been to warm to sleep in. First we were told we could not have the room even though it was after 3pm, they... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback. I do apologize that we were not able to honor your request for a first floor room.Fortunately for us we do have an elevator so you would not have to walk up any stairs. If I could have a little more information regarding your identity I would be more than happy to look into the... More 

Schenectady, New York
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed May 24, 2015

We were forced to choose this hotel as we were traveling to the area on a college graduation weekend. The staff was friendly; however, the room was just average. It was clean, but not so much so that I felt comfortable with it. Unfortunately, because just about every other place around it was booked, the price was over-the-top. I have... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear farleydog220: Thank you for your feedback. The holiday weekend was a rather busy for the area with a few colleges holding their graduation ceremonies, the air show, concerts, the color run and Seabreeze Amusement and Outdoor Amusement Park being open. Our rates were competitive with hotels in our market. I do hope that you enjoyed the amenties of complimentary... More 

Gibbstown, New Jersey
Level Contributor
6 reviews
3 of 5 stars Reviewed May 13, 2015

Four guys fishing lake ontario stayed for 3 nites, we rented two rooms, the hotel was clean, easy to access from highway after 6 hr drive, close 10 min drive to marina and fishing, and close to local restaurants, supermarkets and taverns. The rooms were larger than I expected yet I wonder why the bureaus have bottom drawers that were... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback!! Please let me know when you will be back in the area and I will make sure that both of your rooms do have refrigerators and microwaves. I will also speak to our night staff to make sure that the coffee is fresh 24 hours a day. We will definitely be in contact... More 

A TripAdvisor Member
3 of 5 stars Reviewed May 13, 2015

Breakfast person way behind the crowd. Went early, out of eggs and sausage. She took egg plate to kitchen. Many minutes later back with more eggs and proceeded to stand at them stirring them. Seemed to not care about short food choice. In no hurry to help. Worst HI Express breakfast ever. Please listen up.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review. I do apologize that the hot items were not readily available. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Geneva, New York
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed March 22, 2015

We stayed here for two nights and we're pleasantly surprised. The rooms were larger than we expected and very comfortable. The hotel has a nice free breakfast run by a very attentive older woman who you can tell loves her job. Close to hospital and many good local restaraunts.

Was this review helpful? Yes 4
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear gager59: Thank you so much for your feedback. Our rooms are larger than your average hotel which always surprises and pleases our guests. We are very lucky to have Mary as our breakfast hostess. She does truly love her job. We hope to see you again while you are in the Irondequoit/Rochester area. Yours in hospitality, Nicole Taft General... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 12, 2015

Upon arrival I was asked to see my credit card used to book the room. The hotel had already taken the money for the room prior to arrival so I assumed they needed to see it for verification. I was not told that they would run my credit card again for an additional $22.50 for incidentals until I noticed on... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear halarioushil: I do apologzie atht you were not completely satisfied with your stay. An authorization is placed on everyone's debot or credit card at the time of check in in case of incidental charges. At checkout time the hold is released by the hotel and the bank then places the funds back into your account. If you are still... More 

Port St. Lucie, Fl
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 9, 2015

We picked this Holiday Inn because it was near family that lives about 2 miles south off of Goodman St. We were in town from Florida due to a family member that had been admitted into a local hospital due to a massive stroke. We had to keep extending our stay due to the circumstances of our visit and all... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear GaryPortSt_Lucie_Fl: Thank you so much for your kind words. We are so glad that we could be here for you during this difficult time. The employee that you are thinking of is Mary. Mary is an absolute treasure and we are so lucky to have her. There are many restaurants within walking distance to the hotel including the IHOP... More 

New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

I stayed here last week and I'm glad I picked this hotel. It was a great central spot to stay in the area, next door to places to eat. The room was comfortable, with a couch as well as a very nice bed. The wifi worked well and the room/bathroom were both very clean. My room was very quiet, which... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Doug W: Thank you so much for your review! Guests are pleasantly surprised when they see our breakfast. The scrambled eggs, signature cinnamon rolls and made to order pancakes are huge hits with our guests. We hope to see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More 

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