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All 2 Irondequoit hotels

Holiday Inn Express Irondequoit

2.5 of 5 Hotel   |   2200 Goodman St. N, Irondequoit, NY 14609
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70%
Ranked #2 of 2 hotels in Irondequoit
A recent review
4 of 5 stars reviewed 3 weeks ago
Lisa C Albany, New York
  • Overview
  • Reviews (64)
  • Photos (26)
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  • Room tips (15)
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64 people have reviewed this hotel

Traveler rating
    18
    26
    11
    4
    5
See reviews for
33
9
Solo
0
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

They charged my credit card three times for the same stay. They did nothing to correct the situation. I spent many hours and phone calls with my credit card company to resolve the issue. In the end we had to cancel the card and issue a new one. I would be hesitant to stay at any Holiday Inn after this... More

Was this review helpful? Yes
Cincinnati, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

I used the mobile app to book a room, after looking at the web page to make sure that this hotel accepted pets. When I tried to check in, I was told, that I did not get a "pet friendly" room, and could not have a pet. Then to my surprise, I got a smoking room when my preferences stated... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for taking the time to provide feedback during your stay. I am so sorry that we did not have a non smoking room available on the night that you needed. Unfortunately when you reserve a room on the same day that the reservation is for availability of rooms can be limited. I understand from the information... More

Albany, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

My husband, kids and I just recently staying at this hotel while attending a sports camp. The hotel was very clean and the staff was very accommodating. The pool was small but clean, beds and pillows were comfortable and the hotel is near everything. The only complaint I had was that the front desk stated that breakfast was open everyday... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your feedback. We are glad that you enjoyed the comfort of the bed and the pillows. We are very fortunate to be located of of State Route 104 which is located so close to shopping and restaurants, most within walking distance. I apologize for the confusion with the breakfast hours. We serve breakfast from 6:30am... More

Dudley, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 10, 2014

My wife and I stayed here for a week whilst visiting our family in Rochester. The hotel is well situated and despite the nearby expressway is fairly quiet. They do a good inclusive breakfast with hot and cold food. There is a pool - great for the grandchildren. The rooms are large, comfortable, well furnished and clean as you would... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review!!! Guests love our hot breakfast and are surprised by how spacious are rooms are. We are so glad that you loved our indoor pool. It was a pleasure having you stay with us and we hope to see you and your family again soon!!! Nicole Taft General Manager Holiday Inn Express Irondequoit More

Oswego NY
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 2, 2014

We were here for a NYSPHAA swim meet. 40 swimmers, coaches and families. They didn't even flinch the first morning at breakfast when the "boys" ate breakfast. Feeding a swimmer meet mornings is like feeding a meat eating cow!!! The woman just kept bringing food out!!! Rooms are rather large, clean and comfortable. HI as a chain could stand to... More

Was this review helpful? Yes 1
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for taking the time to provide us with feedback about your stay. Our breakfast hosts are absolutely wonderful at anticipating guests needs and making sure that they are fulfilled. We enjoyed having the teams and families stay with us. They were a wonderful group of young men and we hope to see you all again very... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 29, 2013

Stayed Friday, Oct. 25th. Nice location part of a large shopping mall for you shoppers. The reception staff were friendly, helpful and informative. Breakfast was really good, and eventhought there was a couple of young hockey teams, there was still adequate food that was replenished regularly. Please change the awful stained carpets, or at least steam clean them properly, had... More

Was this review helpful? Yes 1
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for providing feedback regarding your stay with us. We do love having Macy's Sears, SuperTarget and Marshall's all within walking distance. I have passed on your comments regarding the cleanliness of the carpet in your rooms. If you would like to further discuss your stay please do not hesitate to contact me at nicole.taft@pillarhotels.com Nicole Taft... More

Pittsburgh
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 3, 2013

We stayed here for the weekend during our fishing trip out of the Port of Rochester. It was about 10 minutes from our dock so it was a perfect location. There is a shopping center across the road and several restaurants close by. We were upgraded to a suite, but don't be fooled and don't pay if you are given... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much time for your feedback. We are glad that the staff was able to accomodate you by providing breakfast early. Some of our larger families and groups such as yours love our featured room with the pullout sofa bed, sitting area and refrigerator and microwave which can accomodate up to six guests when our standard room can... More

Jacksonville, Florida
Top Contributor
82 reviews 82 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed September 18, 2013

We have stayed in many HIE (especially on this 3 week trip), plus we are Priority Club Members, and this was THE worst place. Lets ignore that it is very old and get on to the problems. I made the reservations 4 months in advance for a King, no smoking room. We arrived at 4pm, and were NOT told they... More

Was this review helpful? Yes 1
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Please know that we take any and all guest comments very seriously. As you can see by our many wonderful reviews, your recent stay with us was not a typical one. I will surely share your comments with my housekeeping staff to make sure that this sort of thing does not happen again. It is our intention to provide you... More

Mechanicville, New York
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 24, 2013

Our party of 8 (3 adults, 5 kids ranging from age 4 to 12) stayed for 2 nights August 2013. The staff were fantastic (manager, front desk, breakfast server,and housekeeping). We really enjoyed the pool. Our only issue had nothing to do with the hotel, but with a "Mr. Grumpypants" who complained that the kids were "yelling and running in... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for sharing your feedback with us!! We loved having you and your family stay with us. I am sorry about "Mr. Grumpypants" complaining. You and your family was a joy to have stay with us!!! We hope to see you again soon!!!! Nicole Taft General Manager Holiday Inn Express Irondequoit More

Frankfort, Kentucky
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 3, 2013 via mobile

We had been in the road for 12+ hours with our 2 kids. We made the reservation, booked, and paid for the 2 queen non smoking room on the way. We arrived at 1:00 am to find out the room wasn't available (even though we had already paid for it)...we wasted about an hour figuring the ordeal out and had... More

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

I am so sorry that you were not satisfied with the service that you received from us at the hotel or from IHG Rewards help desk. If you would like to further disucss your stay please contact me directly at nicole.taft@pillarhotels.com Nicole Taft General Manager Holiday Inn Express Irondequoit More

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Additional Information about Holiday Inn Express Irondequoit

Address: 2200 Goodman St. N, Irondequoit, NY 14609
Phone Number:
Location: United States > New York > Finger Lakes > Irondequoit
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Irondequoit 2.5*
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Also Known As:
Holiday Inn Express Irondequoit Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn
Holiday Inn Express Rochester

26 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Irondequoit, NY. This Irondequoit Hotel is a great location for business travelers. We offer business travelers a place to complete their work with complimentary wireless high-speed Internet access, free local calls, a 24 hour business center and more. We are conveniently located near such great companies including Kodak, Bausch and Lomb, Delphi, Rochester General Hospital, Xerox and many others. This beautiful 66 room hotel features smart amenities including a heated indoor pool, spa, fitness center, Simply Smart guest bathrooms and bedding collection, our Complimentary Hot Smart Start Breakfast Bar and more!Just minutes away you will be able to play on the shores of Lake Ontario. We are located near the numerous attractions of Irondequoit and Rochester including Blue Cross Arena, Seabreeze Amusement Park, Seneca Park Zoo, Durand Eastman Park, Kodak Park, Riverside Convention Center and more! Whether you are in the mood for culture, an exciting night on the town, a scenic stroll through the fall foliage, partake in a local festival, visit a museum or one of our high tech companies you will find it here. Come see why the Holiday Inn Express Hotel of Irondequoit is the smart way to stay! ... more   less 
Number of rooms
66

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