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Holiday Inn Express Irondequoit

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2200 Goodman St. N, Irondequoit, NY 14609
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1 room 1 guest
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Holiday Inn Express Irondequoit
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Holiday Inn Express Irondequoit
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102 Reviews from our TripAdvisor Community

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Traveler rating
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    39
    24
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (102)
  • Mar-May only
    (15)
  • Jun-Aug only
    (53)
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    (18)
  • Dec-Feb only
    (16)
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Union, New Jersey
Level Contributor
457 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 stars Reviewed yesterday NEW

Was here for one night. We found the hotel to be comfortable but the bed was a little too soft. . . . . not like the usual hotel mattresses . . . . . and there was a musty smell when we first entered. We always travel with an air freshener spray and that seemed to take care of... More 

Was this review helpful? Yes 1
Fort Drum, New York, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband, dog and I stayed one night here. At first things were going great! We had to come down to rochester for a doctors appointment and chose this specific hotel because they allow dogs. The room itself could use an update. Specially the mattress, it was a queen not a king. (We specifically wanted and booked a king size... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Becca M: Thank you for taking the time to share yur feedback. I can assure that you the room you were in did have a king size bed and not a queen size bed. The additional $15 is not an actual charge but an authorization that was taken on your card at check in in case of incidentals. After... More 

Red Hook
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I need to start by saying that the interaction I had with the staff when checking in was perfectly fine. The Hotel was clean as was the room. I am not sure why they gave me this room. Maybe because I used my points? I kept rolling into the same spot. The mattress pad was so thin that it was... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Toni S: Thank you for your feedback. I can assure that guests who use thier points do not receive a less quality room than guests who are not using points. We realize that guests who are using points can use any hotel any where on any night and we are honored that they choose us. I apologize for the... More 

Travelers are raving about these Irondequoit hotels

Toronto
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 28, 2015

We liked the smell of the hotel; and enjoyed the pool with the whole family for a good hour (though it had a few hairs in it and needed skimming). The rooms were okay, but the room (even though it was a non-smoking room) had a strange, musty smell we didn't like. Kind of like chlorine water wet towels sitting... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear PedrodeToronto: Thank you for your feedback. I did receive your email regarding the issue with using the gift card. We are looking into the issue with our distributor. This is the first issue that we have had with our gift cards. In the meantime have you called the 1-800 number on the back of the card for assistance? I... More 

Bear, DE
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed July 19, 2015

We stayed here July 16 - 19th. Overall the hotel was decent. The rooms were clean, the staff friendly, the breakfast was a decent. We arrived at 5pm on the 16th and our room was not ready. We waited a little over an hour to be able to check in. After a 6.5 hour drive, we just wanted to get... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear mosween: I apologize that your room was not ready when you checked in. I have brought your comments to the attention of our Executive Housekeeper so that this does not happen to another guest. The town of Irondequoit is a warm friendly town and we are fortunate to have a brand new Starbucks, Chipotle, Sonic along with Sears, Target,... More 

Chapel Hill, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Everything about this motel was pleasant, clean, quiet, and comfortable. An excellent value. It has an indoor pool, free wifi, better than average free breakfast, and a friendly staff. Even though it cost much less than other motels of this caliber, I can't think of anything that was missing.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Dan G: Thank you for your kind words. We are glad that you enjoyed all of our amenities especially our wonderful breakfast. Guests are pleasantly surprised by our scrumptious cinnamon rolls and our pancake machine. We hope to see you again when you are in the Irondequoit/Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

The best way to book a reservation at this property is online. We booked a one night stay in a non-smoking room. When we arrived, Nicole, the front desk manager, greeted us warmly and went out of her way to make sure that we had a non smoking room that was on a non smoking floor (as opposed to the... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Crazed_in_NY: Thank you so much for your kind words. You have truly made my day. Guests such as yourself make the hospitality business truly enjoyable. I am sharing your comments with the entire staff and look forward to seeing you again while you are in the Rochester area. Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Brooklyn, NYC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 19, 2015

It was a little cheaper to stay here and it was clean. The front desk was very helpful and the pool was very nice. The wifi wasn't very fast and the shower was a little dated and was showing it. The plus is there's a IHOP right in front of the hotel and Target on the other side.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear tiny11231: Thank you for your feedback. We are glad that you found the pool very nice and that the front desk was very helpful. It is great that we have Target, Sears, Marshall's, Applebee's, IHOP, Chipotle, and Starbucks all within walking distance. Again thank you for your feedback and we hope to see you again while you are in... More 

Fitchburg, Massachusetts
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 8, 2015

Traveling through Rochester, came across this Holiday Inn. Great value and great location. The rooms are comfortable and clean, and the staff very helpful. If coming through this area again, I definitely would stay here again! Great for families, clean pool and wholesome atmosphere.

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Dave: Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again if you are in the Irondequoit/Rochester area. Yours in hospitality, Nicole Taft General Manager Holiday Inn Express Irondequoit More 

Watertown, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 26, 2015

We specifically requested first floor room on reservations, made months in advance. We were told they were booked and only had a 3rd floor room available. If my husband did not pack a fan room would have been to warm to sleep in. First we were told we could not have the room even though it was after 3pm, they... More 

Was this review helpful? Yes
Nicole T, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback. I do apologize that we were not able to honor your request for a first floor room.Fortunately for us we do have an elevator so you would not have to walk up any stairs. If I could have a little more information regarding your identity I would be more than happy to look into the... More 

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