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Country Inn & Suites By Carlson, Big Flats (Elmira), NY

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105 East Mall Road, Horseheads, NY 14845
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Country Inn & Suites By Carlson, Big Flats (Elmira), NY
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Country Inn & Suites By Carlson, Big Flats (Elmira), NY
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175 reviews from our community

Traveler rating
    81
    53
    23
    8
    10
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72
49
3
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Baltimore, Maryland, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Front desk staff could not have been more friendly or helpful, but this did not make up for a disappointing stay. Location is not convenient to Ithaca, which is where I was attending a graduation. Breakfast area is way too small if the hotel is full. One of the waffle machines was broken for 2 straight mornings, causing confusion and... More 

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New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

My friend and I stayed here for a few nights prior to the Memorial Day Weekend and we had a great experience. All of the staff was friendly and helpful, the hotel/room/pool was clean, and we found this place to be a happy middle ground for visiting both the Watkins Glen and Ithaca areas. There was a also lot of... More 

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Dearborn, Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the 3rd or 4th time at this hotel over the years visiting family in New York. This trip was for 2 nights. The rooms are nice & clean but the hotel needs help on 2 accounts. First, things are starting to get old and need attention. The only ice machine has had problems for a while and you... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Upon arrival the staff greeted us and remained friendly for our entire 3 night stay. The rooms were clean and we found the beds to be very comfortable. The breakfast was a typical buffet with choice cereals, oatmeal, eggs, bacon, assorted pastries/bread and coffee/tea. We liked that it was beside a mall and lots of shopping close by. We also... More 

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Horseheads, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great experience here. The staff went above and beyond to help our stay be exceptional. We had forgotten a couple things for the party and they provided it for us and some. Great staff all around!!!

Review collected in partnership with Country Inns & Suites By Carlson

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New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

I chose this hotel based on the good reviews and was extremely disappointed. The advertising stated that the room would have a fridge and microwave, which is one of the major reasons I chose the hotel. My room did not have either, and when I asked for them, was told the hotel was full and that there were none available.... More 

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Big Flats (Elmira), NY, responded to this review

Thank you for reaching out and writing your review. We apologize for the dissatisfaction with your stay in regards to the problems receiving a fridge in your room, as well as the quality of the breakfast. These types of issues are atypical for our hotels, and your comments will be reviewed with management to ensure these issues are addressed. More 

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