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Country Inn & Suites By Carlson, Big Flats (Elmira)

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105 East Mall Road, Horseheads, NY 14845
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1 room 1 guest
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Country Inn & Suites By Carlson, Big Flats (Elmira)
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221 Reviews from our TripAdvisor Community

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Traveler rating
    96
    65
    33
    13
    14
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99
59
4
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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    (221)
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Boze
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

We were put on the first floor and told that we wouldn't hear any noise through the ceiling. Should have know that was going to be a problem. Sure enough, at 4 AM the person above us started stomping around and it went on until 6:30. The breakfast buffet was poorly laid out and not sufficiently stocked for the number... More 

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Landsiville, PA
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The staff is very nice and upgraded us from a standard double to a king suite. The beds were clean and comfy. But overall cleanliness was lacking--- hair in the bathroom, dirty microwave and frig, very dirty and rundown lobby and elevator. Shabby furnishings. Breakfast was weak. Would not stay here again.

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for taking the time to provide us with the details of your experience. We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. We will be addressing this with our housekeeping staff to ensure these types of mistakes do not happen again. Please know that your feedback is extremely valuable... More 

Anaheim, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are from California and did an East Coast trip this summer. We had stayed here once before as all of my family live in the area.It is in the middle of everything as well. After searching different amenities and prices, we decided to stay here once again. I am so glad that we did. The staff is wonderful. Melissa... More 

Was this review helpful? Yes 2
Valley Cottage, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Expedia listed this hotel at 8miles from Watkins Glen, it's actually over 24miles each way. Bed was extremely uncomfortable and pillows flat. Clock in room was broken and the whole room smelled bad of bleach and musty. The bathtub didn't drain well when yoh showered and when you went to use a towel it just reeked of bleach. Breakfast was... More 

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of your room, in regards to the bed, alarm clock, bath tub drain, and overall smell. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

LaGrangeville, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there 3nights earlier this week/good value and more reasonably priced than some others in the area// The King Suite was very spacious/ Bed was extremely comfortable /Other furniture,couch and chair could use some updating as could the carpet//Loved that there was a regular coffee pot so that we could bring our own (coffee in the lobby was a bit... More 

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