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All 10 Horseheads hotels

Country Inn & Suites By Carlson, Big Flats

2.5 of 5 Hotel   |   105 East Mall Road, Horseheads, NY 14845
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Ranked #6 of 10 hotels in Horseheads
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
SarahSalene Albany, New York
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84 people have reviewed this hotel

Traveler rating
    40
    26
    9
    6
    3
See reviews for
28
28
1
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • English first
  • German first
  • Any
English first
Albany, New York
1 review
4 of 5 stars Reviewed 1 week ago

The hotel chain I normally stay in, down the road from this hotel, didn't have great reviews. We wanted a pool and free breakfast. This hotel was cheaper than the other options around and was clean and comfortable. The service was great as well. Lots of restaurant options in the area. We would definitely stay there again.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your most recent stay with us and thank you for your feedback. I is always wonderful to hear from our valued customers and appreciate you continued patronage. We look forward to seeing you again very soon. More

Sarasota, Florida
Top Contributor
124 reviews 124 reviews
57 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 20, 2014

Because of work we have decided on this hotel to use as our preferred stop over, and since the last visit nothing has changed, still a great stay. Fresh baked cookies, great breakfast and excellent rooms with high speed internet, a truly great stay and very affordable. A pool and fitness center adds to the stay.

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you so very much for the wonderful comments. We love our repeat guests: Thank you for your continued loyalty and patronage, and we look forward to your next visit. More

Pittsford, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2014

We stayed here using a coupon from the hotel coupon guide you pick up on the highway rest stop. The staff were all friendly and helpful. Any question or request was filled beyond expectations. The room was very comfortable, though the garbage can in the main room hadn't been emptied. The beds were comfortable, the pillow was a bit hard... More

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Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your recent review. We appreciate you business and look forward to your next visit to our area. More

Pittsburgh,pa
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2013

This is a great Travelers hotel. Full size fridge and above range micro wave. Great proximity to the mall and the interstate. Great price and friendly staff. This will be my go-to hotel while in the area and will look for this brand more often while traveling to other locations.

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review. We appreciate your business and strive to make each and every stay as memorable as possible. We are happy you enjoyed your stay and hope to see you again in the near future. More

Toledo Ohio
Top Contributor
53 reviews 53 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 12, 2013

This hotel was recommended by a fellow employee who stays here often. The outside is very well kept and pleasing to the eye. The lobby is very,very nice and has a warm cozy feel. The staff was outstanding. The check in process went very smooth and the staff went out of there way to help me find delivery food. As... More

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Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback. We look forword to your next visit to the area. Thank you again for letting us know how we are doing. More

Marlton, New Jersey
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 11, 2013

I have stayed here over the last two years to visit my daughter at college. In the beginning it was fine. I was hooked on the homey feel of Country Inn and Suites for a while and paid more to stay here. But, the rooms are not the same. To say this property has gone down hill is an understatement.... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. To discuss your stay further, please contact Corporate Customer Care at CCare@CarlsonRezidor.com ~Dana More

Liversedge
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 2, 2013

situated in Horseheads across from Outbacks and adjacent to the large shopping mall.Rooms clean and spacious with a decent tv and selection of channels. Beds are big and comfy. Bathroom clean large with toiletries meaning you dont have to cart these there. Nice enough all you can eat breakfast with waffle maker porridge and omelettes and sausages. coffee available 24/7... More

Was this review helpful? Yes 1
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback. It is wonderful to hear from our valued customers. We greatly appreicate your feedback and look forward to seeing you again on your next visit to the Horseheads area. More

Silver Spring, MD
Top Contributor
62 reviews 62 reviews
25 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 23, 2013

We stayed at this hotel for two nights in the King suite. A nice sized room overlooking a little lake. This was a great place to stay centrally located to several NY state parks. Every person we met on staff was super friendly (especially Shannon at reception) and accommodating! Among their amenities is hot from the oven cookies! These are... More

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Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We would like to thank you very much for the kind words. We are glad that we were able to exceed your expectations with the service our staff was able to offer you and your family. We would also like to aplogize to you that the breakfast was not stocked properly when you came down stairs. We thank you again,... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 22, 2013

Spent 1 night here with my wife and was disappointed for what I received. Booked a nonsmoking suit for $150. Soon as we walked in the room it smells of an ashtray with burns all over the bathroom. Pool was nice, exercise room was alright. Went down for continental breakfast and it looked like a tornado went through. Tables were... More

Was this review helpful? Yes 1
Galen_AGMHorseheads, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

First Let me sincerely apologize for the bad experience you had at the Country Inn and Suites at your most resent stay. I also wanted you to know we appreciate your comments so that we can improve our overall Guest Service. More

Senior Contributor
31 reviews 31 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

Booked a king suite for two nights to visit family. Desired a clean and comfortable room, so we sought out our usual hotel chain. The hotel is clean but well used and beginning to show. King bed slept great but pull out sofa had numerous springs missing so you would fall through if you sat near the foot. Overall, satisfied... More

Was this review helpful? Yes 1
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for taking the time to let us know about your concerns with the Country Inn and Suites. We understand you concerns with our housekeeping staff and asure you that has been resolved. Again we thank for your feedback. We can not become better with out our Guests help. More

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Additional Information about Country Inn & Suites By Carlson, Big Flats

Also Known As:
Country Inn And Suites By Carlson, Big Flats
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn & Suites By Carlson, Big Flats Hotel
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
Official Description (provided by the hotel):
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
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