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Country Inn & Suites By Carlson, Big Flats

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105 East Mall Road, Horseheads, NY 14845
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Country Inn & Suites By Carlson, Big Flats
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Country Inn & Suites By Carlson, Big Flats
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160 reviews from our community

Traveler rating
    73
    52
    20
    8
    7
See reviews for
63
46
3
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • English first
  • German first
  • Hebrew first
  • Any
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Asheville, North Carolina
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights, we selected 2 bedroom suite. I know these are mostly used by families but, they need a tune up. Chairs are stained, walls & doors have nicks... All that being said housekeeping does a nice job of keeping rooms clean & they respected our do not disturb sign. Lots of snow days we stayed, they... More 

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baraboo,wi
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place has a long history of fire alarm issues.and they will not refund your money because of this. I hope the fire department charges you dearly for all these false calls and you get a large fine for this.uncalled for. Have thought about getting this problem fixed.you should call the alarm people for starters.Every thing else is good.but you... More 

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Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are very sorry that your stay with us was less than satisfactory. We have contacted the alarm company everytime this has happened and they assure us each time the problem has been fixed. This time we took to a higher level to get repaired. Again we are terrible sorry that your stay was not a good one. We greatly... More 

1 review
3 of 5 stars Reviewed February 4, 2015

The hotel was nice but getting woke upat 4am 2 days in a row by an ear piercing false alarm that cannot be shut off until the fire department arrives is unacceptable. I will not be staying at this location again.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We sincerly apologize that the fire alarm went off twice during your stay. We hope the next time you stay with us it will be much more satisfactory. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. More 

Lansdale, PA
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 3, 2015

Often stay at country Inn & suites. This property was up to the usual standards that we are used to. the rooms and property were clean, the staff was friendly. Breakfast was a bit cramped, and the hot selections were limited, but good.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review and wondrful comments. We are delighted that you enjoyed your most recent stay. We look forward to seeing you on your next visit to the area. More 

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