We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Horseheads hotels

Country Inn & Suites By Carlson, Big Flats

2.5 of 5 Hotel   |   105 East Mall Road, Horseheads, NY 14845
Hotel website
Hotel deals
Hotel amenities
Special Price
Book early and Save 15%
Save Saved
You added Country Inn & Suites By Carlson, Big Flats to your Saves list
Country Inn & Suites By Carlson, Big Flats
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
77%
Ranked #6 of 10 hotels in Horseheads
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
MRGalant Springfield - Delaware County, Pennsylvania
  • Overview
  • Reviews (99)
  • Photos (44)
  • Amenities
  • Q&A
  • Room tips (21)
  • Location
  • More
Write a Review

99 people have reviewed this hotel

Traveler rating
    44
    33
    11
    7
    4
See reviews for
36
31
1
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Springfield - Delaware County, Pennsylvania
Top Contributor
51 reviews 51 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was one of the nicest hotels that I've stayed at while traveling with my family. We upgraded to a two-bedroom suite, which provided us with plenty of space and privacy. The beds were extremely comfortable and the room was clean and well-appointed. The breakfast room is a bit small for the number of guests at this hotel, but the... More

Was this review helpful? Yes
Middlesex, New Jersey
Top Contributor
114 reviews 114 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I've stayed here at least twice with my family. We love that Outback is directly across the street one way and I have walked to the mall next door as well. I don't like that the rooms don't have microwaves and refrigerators, it's really a must for us with 2 children that may not finish meals at a restaurant and... More

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My family had a nice one-night stay, in a king 1 - bedroom suite. It's a clean and friendly place! I was a bit surprised that a 1 - bedroom suite was only slightly bigger than a regular hotel room, but it worked out well with my daughter sleeping on the sofabed and we could close the doors between the... More

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to our pool. My staff and I reviewed your comments and have taken appropriate action to resolve the problem. Again, we are terribly sorry that your experience with us was not perfect. We greatly appreciate your feedback, as... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Nobody's perfect, but this hotel comes pretty close. The staff is friendly. The king suite is spacious, comfortable, and immaculately kept. The location is an easy walk to the mall and to Outback Steakhouse. Breakfast was very good. The only complaints would be the chilly pool temperature, and the only thing missing is a hot tub.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback. It is wonderful to hear from our valued guests and your appreciation for the hotel. We greatly appreciate your recongnition and posted a copy of this review for the entire staff to view. We look forward to seeing you again on your next visit to... More

Yorktown Heights, New York
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 2 weeks ago

The most important thing a hotel can provide is a clean and comfortable room. This hotel is part of a major chain and looks presentable when entering. The staff is attentive and the location is terrific. This is mentioned in the hopes that our experience was an exception instead of the rule. When we entered our room, we found the... More

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are so sorry that your stay with us was less than satisfactory. Our staff and I reviewed your comments and have taken approprate actions to resolve the issue of cleanliness is our guest rooms.Innaddition we are re-evaluating our inspection process of our guest rooms to ensure these types of issues do no occur in the future. Again we are... More

Hamilton, Canada
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed two nights while visiting Watkins Glen State Park. Great location for shopping, restaurants and pleasant drive back and forth to Watkins Glen. Clean rooms, comfy bed, friendly staff, yummy cookies and plenty of options for breakfast. Would not hesitate to stay here again.

Was this review helpful? Yes 3
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay. It is aleays wonderful to hear from our valued guests, and we are very glad that you enjoyed the cookies. We look forward to seeing you again on your next visit to the area. Again, that you very much. More

Syosset, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed a few Country Inns and Suites this is probably the nicest one we stayed in. Room was clean. Breakfast was fine. No issues with hotel. Rate was good. Would stay here again if every in the area again. Thanks Enjoy

Was this review helpful? Yes 1
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review and wonderful comments. We are delighted that you enjoyed your stay. We look forward to seeing you on your next visit to the area. More

St. Petersburg, Florida, USA
Top Contributor
91 reviews 91 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another nice Country Inn & Suites. Stayed while in the area for a race at Watkins Glen. The room was clean and all systems worked - HVAC, TV's, etc. The rooms are a little different than other CI&S I have stayed at. Arranged like a suite, with the bedroom separated from the "living room". Both rooms had nice flat screen... More

Was this review helpful? Yes 1
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the wonderful review. We are very glad that you enjoyed your stay. We look forward to seeing on your next visit to the area. More

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 22, 2014

The hotel is fine...nothing special but friendly staff and well kept. The pool is now almost useless. They removed their hot tub and for some reason think that keeping the pool super hot will make up for that. Huh?? I've asked twice and they have told me they would lower the temp but nothing has been done. I've seen kids... More

Was this review helpful? Yes 1
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

I am so sorry that your stay with us was less than satisfactory. My staff and I have reviewed your comments and have taken appropriate action to resolve the issue with our pool being to warm. Again we are terribly sorry about the pool during your most recent stay. We greatly appreciate your feedback as it it helps us to... More

Ellijay
Contributor
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 1, 2014

After having checked out every hotel in the Finger Lakes area we settled on this one. Rates were reasonable for this over priced area. The minute we walked in the door we could tell we had made the right choice. A smiling front desk attendant,fruit and cookies, tea and coffee awaited us. The location was easy on, easy off and... More

Was this review helpful? Yes 2
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your wonderful review of our hotel. It is alsway nice to hear from our valued guests and are very pleased that you enjoyed your stay. We look forward to your next visit to the area and our hotel. Again, we that you vey much. More

Owners: What's your side of the story?
If you own or manage Country Inn & Suites By Carlson, Big Flats, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Country Inn & Suites By Carlson, Big Flats? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Big Flats

Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
Reservation Options:
TripAdvisor is proud to partner with Carlson, Expedia, Priceline, Booking.com, Orbitz, Travelocity, Tingo, Hotels.com, BookingOdigeoWL and Venere so you can book your Country Inn & Suites By Carlson, Big Flats reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (8)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (8)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
Number of rooms
70

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer