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Country Inn & Suites By Carlson, Big Flats

2.5 of 5 105 East Mall Road, Horseheads, NY 14845
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Certificate of Excellence 2014
Country Inn & Suites By Carlson, Big Flats
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Country Inn & Suites By Carlson, Big Flats
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150 reviews from our community

Traveler rating
    69
    48
    18
    8
    7
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60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Horseheads, New York, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I've stayed at several CI&Suites over the years and this one by far was the least impressive.... or at least in the bottom 2 :/ First the Good; Breakfast was above average... although the dining space was the smallest I've ever seen. The beds were very comfortable. It is conveniently located. Staff were... OK. Jessica was Fantastic!!!! She was very... More 

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

I am very sorry that your your stay with us was less than satisfactory. My staff and I have reviewed your comments and have taken appropriate action to resolve these issues. Again we are terribly sorry that your experience with the Country Inn and Suites was not a good one, but invite you to give us another try. We greatly... More 

Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at Country Inn & Suites By Carlson, Big Flats as part of recent business trip. This is my first time staying here. After a long day of travel, it was refreshing to be greeted at the front desk by Ms. Jessica (don't recall her last name), she was very courteous and had an ever-present smile. She confirmed my reservation... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your wonderful review of our hotel. I have passed along your kudos to Jessica Wess. We are also happy that you have enjoyed your stay with the Country Inn and Suites. We look forward to seeing you on your next visit to the Horseheads area. More 

LaCrosse
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed December 18, 2014

Nothing but a positive experience, even when the fire alarm malfunctioned at 10:45 in the evening, the staff was extremely helpful pointing out restaurants and other activities during our five day stay in the area! 5 Stars11

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review and wonderful comments. We are delighted that you enjoyed your stay. Part of our mission is to have unmatched service, and I am excited to pass along these comments to our staff. We look forward to seeing you again on your next visit to the Horseheads area. More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2014

First time to the finger Lakes & won't be the last. This hotel was located such we could sight see several of the lakes over 3 days. Clean, large rooms. Breakfast was outstanding, pumpkin Belgian waffles were delicious. So much to see and do can't wait to come back.

Was this review helpful? Yes 1
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your most recent stay with us and thank you for your feedback. It is wonderful to hear from our valued customers and appreciate your continued patronage. We look forward to seeing you again soon. Thank you and we appreciate your business. More 

Hampton, New Jersey
1 review
5 of 5 stars Reviewed November 24, 2014

Spectacular service and accommodations! We have stayed here for the 4th time. The hotel is always clean and the staff always customer service oriented. The pool is heated and was not over chlorinated. Only wish there was a bathroom located in the pool area. Going out into the lobby area was freezing even when we tried to dry off as... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review and wonderful comments. We are delightsthat you enjoyed your stay. We look forward to seeing you on your next visi9t with us. More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed November 19, 2014

I was traveling with my 2 small children and this hotel was perfect. It had a pool and the 1 room suite was perfect for getting my kids to sleep. The breakfast was really good with plenty of choices for children and adults.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and thank you for the wonderful comments about our breakfast and pool. We look forward to seeing you again the next time you visit our local area. More 

Tonawanda
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 18, 2014

We've stayed at this location several times in the past and each time we are very satisfied. The hotel is very close to shopping and dining options. We ususally use this to our advantage to get a jump on Christmas shopping and this past stay was no different. By staying from November 14-16th we beat the "Black Friday/Thanksgiving Frenzy" crowds... More 

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your recent review. We greatly appreciate your feedback. We are happy you enjoyed your stay and the shopping and hope to see you again in the near future. More 

Horseheads, New York
1 review
2 of 5 stars Reviewed November 10, 2014

Booked thru booking agent because of the HOT TUB- indoor pool refridgerator and microwave. Drove over 2 hours to find out there is no HOTTUB. Lyndsay was very good and even tried to get me another room somewhere else with the jacuzzi we expected (she gets 5 stars) My room had no fridge or microwave and was in severe need... More 

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are sorry that your stay with us was less than satisfactory. Our staff and I have reviewed your comments and have taken the approprate actions to resolve the microwave and fridg problem. We greatly appreciate your feedback, as it helps us to improve and provide a better experience in the future. More 

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Additional Information about Country Inn & Suites By Carlson, Big Flats

Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
Hotel Style:
#4 Family Hotel in Horseheads

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