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All 10 Horseheads hotels

Country Inn & Suites By Carlson, Big Flats

2.5 of 5 Hotel   |   105 East Mall Road, Horseheads, NY 14845
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79%
Ranked #5 of 10 hotels in Horseheads
Certificate of Excellence 2014
A recent review
  • Reviews (121)
  • Photos (44)
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121 people have reviewed this hotel

Traveler rating
    56
    40
    12
    7
    6
See reviews for
43
35
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very clean and comfortable place for budget minded visitors. It is right next to a local mall which offers numerous good dining choices. Cannot ask for a better sleep stop for visiting Corning while en-route to Canada. Close to local highway and shopping too.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and thank you the wonderful comments. We look forward to seeing you again the next time you visit the area. More

New York, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

From the moment we had to change our arrival date, through the help we got in finding the hotel late Thursday night when our car charger and GPS decided to fail at the same time, through our essentially perfect room when we arrived, we were accomodated and made to feel as if nothing we would need were going to be... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you so very much for the wonderful comments. We appreciate the recognition of our staff and posted a copy for them to see. We are very happy you enjoyed your stay and hope to see you again in the near future. More

Carthage, NY, United States
1 review
1 of 5 stars Reviewed 1 week ago

Room not as advertised! Supposed to be a King Suite with the Romance Package. However, had a king size bed and simple bathroom but in no way a suite! Room was also not ready after scheduled check in time. Romance package extras were not in the room waiting for us as advertised, had to call front desk and ask. Stayed... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are working diligently to correct these issues and I am grateful that you brought them to my attention. As a gesture of good will, I wish to extend a refund for your stay. This amount... More

Millinocket
1 review
5 of 5 stars Reviewed 1 week ago

My wife and other family members have stayed at this hotel while in Elmira. They have always been satisfied with this hotel and I just made reservations to stay there on their recommendations. My brother and I both stayed there thus time and we were both happy with the staff and hotel.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the wonderful review of our hotel. We alsway appreciate honest feedback about our hotel and that you for taking the time to do so. We are very glad that you enjoyed your stay and hope to see you again very soon. More

Lenhartsville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Had a very pleasant stay. Great value. Clean and the staff was very friendly. This hotel is centrally located, close to food chains, OutBack Steak House, etc. Also a Mall is in walking distance where you can catch a movie. Also the Watkins Glen is about 30 minute drive and don't forget Corning Glassware. We enjoyed Market Street where there... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the wonderful review of our hotel. We are happy that you enjoyed your most recent stay. I have passed along your comments to our great staff. We are also happy that you enjoyed your stay so much that you would return to Horseheads New York. We look forward to seeing you very soon. More

Glastonbury, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Indoor pool was very warm and clean. Nice! Rooms were very clean and comfortable and for the most part hardly any ambient noise(I chose a bottom floor room so I heard some footsteps above me but that was it). Friendly staff. Near many restaurants within a mile and easy access to highway. Not too far from Watkins Glen and much... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and that you for your feedback. It is wonderful to hear from our valued guests and appreciate your continued patronage. We look forward to seing you again very soon. More

albany, ny, United States
1 review
5 of 5 stars Reviewed 1 week ago

I will be traveling to Elmira quite often and my 1st hotel was a nightmare. I have already made my reservation for my next trip back. It is easy to get off the highway, it is close to a mall and every store and restaurant you could want is close by. The staff is so friendly and helpful even at... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your recent review. We greatly appreciate your recognition of our wonderful staff and posted a copy of you comments for them to see. It is our goal to make our valued guests feel and home and a part of our family. We are so happy that we succeeded in that primary goal. We hope that you will... More

Rhode Island
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have stayed at Country Inns in the past and have always loved them, that's why it was very disappointing to see that they advertise bogus coupons. On a recent trip we were thrilled to see in the Hotelcoupons.com book (which we frequently use) that Country Inn had a coupon good for that night. When I went to the desk... More

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

I am very sorry that we were unable to accommodate the coupon rate on your most recent visit to the area. Unfortunately we had sold out of those alloted rooms before your arrivel with early check ins. Again we are very sorry for the inconvenience. More

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel and the staff are AWESOME!!!! The front staff are great. The cleaning staff are WONDERFUL. We will stay here every time we visit our family in NY. They have a nice breakfast and are pet friendly. The pool is awesome. It is close to shopping and eating!!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your most recent review. We greatly appreciate your recognition and have posted a copy of yur review for the entire staff to see. We are very happy you enjoyed your stay and hope to see you again very soon. More

Toronto
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Country Inn and Suites in Horsehead NY from August 4-8, 2014, when we went to explore the Watkins Glen Gorge and waterfalls. They made us feel like we were the most important guests in the hotel. GREAT customer service. Three of us stayed in a Suite with a king bed and a pull out sofa. The... More

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your recent review. We are very pleased that Jeffery was able to take care of you immediatley. We are also happy that you enjoyed your stay with us. We look forward to seeing you again on your next visit to the Horseheads area. More

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Additional Information about Country Inn & Suites By Carlson, Big Flats

Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
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Also Known As:
Country Inn And Suites By Carlson, Big Flats
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Horseheads
Hotel Class
Official Description (provided by the hotel)
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
Number of rooms
70

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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