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All 10 Horseheads hotels

Country Inn & Suites By Carlson, Big Flats

2.5 of 5 Hotel   |   105 East Mall Road, Horseheads, NY 14845
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Ranked #5 of 10 Hotels in Horseheads
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Nita B Petersham
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128 reviews from our community

Traveler rating
    59
    41
    15
    7
    6
See reviews for
48
37
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Petersham
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our room was clean and the bed was comfortable. The hotel is in a quiet location. The breakfast buffet offered good variety and quality. Coffee, tea, hot chocolate and cookies available 24 hours. The staff was friendly and professional. I will definitely stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

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Medina, New York
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for 2 nights, we had 2 rooms, and the hotel was full. I am a travel agent, so tend to be very critical of hotels. The good points: 1. Room was nice, comfortable bed and very clean. 2. Front desk staff very friendly. 3. Close to shopping and restaurants. 4. we had a nice view... More

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Apalachin, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay is always perfect. We stay here every year. staff is friendly. hotel is very clean and always set with towels or what ever you need if something does not work we had troble with the hair dryer and they brought a new one right up to our room.We love the pool stays open late that is nice so... More

Review collected in partnership with Country Inns & Suites By Carlson

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Fort Wayne, Indiana
Top Contributor
153 reviews 153 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stopped at the nearby Hampton which was fully booked, and selected this county inn as our second choice as it looks nice from the outside. The young lady at the desk was nice, and we were quickly in our room. The furniture was very worn and did not look clean, the carpet was not well swept and also appeared... More

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LaGrange, United States
1 review
4 of 5 stars Reviewed 1 week ago

Well appointed and in a location with many restaurants and shopping nearby. Very friendly staff. The visit was marred by a false fire alarm at night and a malfunctioning toilet. The staff responded to the fire alarm quickly, but everyone had to vacate rooms until the fire department arrived and cleared the building. The staff was also quick to move... More

Review collected in partnership with Country Inns & Suites By Carlson

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Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are so very sorry that our fire alarm went off during your most recent stay. We are glad that our staff moved quickly to deal with the situation. We greatly appreciate your feedback, as it helps us to improve and provide a better experience to our valued guests. More

Thornton Cleveleys, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

lovely hotel with good facilities, lovely view over a lake with lots of wild life. nice indoor pool. lots of big shops and restaurants within a mile of the hotel which was surprising for such a remote area. we were traveling from Niagara to Philadelphia and it was a great stopover location.

Was this review helpful? Yes 1
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review and wonderful comments. We are delighted that you enjoyed your most recent stay. We look forward to seeing you on your next visit with us. More

Mukwonago, Wisconsin
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We enjoy staying at Country Inn and Suites, but our room here was not the quality the we have come to expect. There were stains on the furniture, and the room was smaller than we usual see. The convertable sofa was noisy, and the mattress very thin. The hotel was hidden behind a shopping mall. Nice view of a pond... More

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Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are so sorry that your most recent stay with us was less than satisfactory. I have shared your comments with our staff and have taken approprate action to resolve the stained furniture issue. In addition we are re-evaluating our inspection processes of our guest rooms so these things do not get over looked. Again we are terribly sorry that... More

Senior Contributor
26 reviews 26 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean and comfortable place for budget minded visitors. It is right next to a local mall which offers numerous good dining choices. Cannot ask for a better sleep stop for visiting Corning while en-route to Canada. Close to local highway and shopping too.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are delighted you enjoyed your stay with us and thank you the wonderful comments. We look forward to seeing you again the next time you visit the area. More

New York, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

From the moment we had to change our arrival date, through the help we got in finding the hotel late Thursday night when our car charger and GPS decided to fail at the same time, through our essentially perfect room when we arrived, we were accomodated and made to feel as if nothing we would need were going to be... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you so very much for the wonderful comments. We appreciate the recognition of our staff and posted a copy for them to see. We are very happy you enjoyed your stay and hope to see you again in the near future. More

Carthage, NY, United States
1 review
1 of 5 stars Reviewed August 18, 2014

Room not as advertised! Supposed to be a King Suite with the Romance Package. However, had a king size bed and simple bathroom but in no way a suite! Room was also not ready after scheduled check in time. Romance package extras were not in the room waiting for us as advertised, had to call front desk and ask. Stayed... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are working diligently to correct these issues and I am grateful that you brought them to my attention. As a gesture of good will, I wish to extend a refund for your stay. This amount... More

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Additional Information about Country Inn & Suites By Carlson, Big Flats

Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
Number of rooms: 70
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

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