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Country Inn & Suites By Carlson, Big Flats

2.5 of 5 105 East Mall Road, Horseheads, NY 14845
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Certificate of Excellence 2014
Country Inn & Suites By Carlson, Big Flats
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Country Inn & Suites By Carlson, Big Flats
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156 reviews from our community

Traveler rating
    71
    51
    19
    8
    7
See reviews for
63
45
2
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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baraboo,wi
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This place has a long history of fire alarm issues.and they will not refund your money because of this. I hope the fire department charges you dearly for all these false calls and you get a large fine for this.uncalled for. Have thought about getting this problem fixed.you should call the alarm people for starters.Every thing else is good.but you... More 

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We are very sorry that your stay with us was less than satisfactory. We have contacted the alarm company everytime this has happened and they assure us each time the problem has been fixed. This time we took to a higher level to get repaired. Again we are terrible sorry that your stay was not a good one. We greatly... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel was nice but getting woke upat 4am 2 days in a row by an ear piercing false alarm that cannot be shut off until the fire department arrives is unacceptable. I will not be staying at this location again.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

We sincerly apologize that the fire alarm went off twice during your stay. We hope the next time you stay with us it will be much more satisfactory. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. More 

Lansdale, PA
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Often stay at country Inn & suites. This property was up to the usual standards that we are used to. the rooms and property were clean, the staff was friendly. Breakfast was a bit cramped, and the hot selections were limited, but good.

Was this review helpful? Yes
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for the fantastic review and wondrful comments. We are delighted that you enjoyed your most recent stay. We look forward to seeing you on your next visit to the area. More 

Horseheads, New York, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 of 5 stars Reviewed January 9, 2015

I've stayed at several CI&Suites over the years and this one by far was the least impressive.... or at least in the bottom 2 :/ First the Good; Breakfast was above average... although the dining space was the smallest I've ever seen. The beds were very comfortable. It is conveniently located. Staff were... OK. Jessica was Fantastic!!!! She was very... More 

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

I am very sorry that your your stay with us was less than satisfactory. My staff and I have reviewed your comments and have taken appropriate action to resolve these issues. Again we are terribly sorry that your experience with the Country Inn and Suites was not a good one, but invite you to give us another try. We greatly... More 

Texas
1 review
5 of 5 stars Reviewed December 22, 2014

Stayed at Country Inn & Suites By Carlson, Big Flats as part of recent business trip. This is my first time staying here. After a long day of travel, it was refreshing to be greeted at the front desk by Ms. Jessica (don't recall her last name), she was very courteous and had an ever-present smile. She confirmed my reservation... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review

Thank you for your wonderful review of our hotel. I have passed along your kudos to Jessica Wess. We are also happy that you have enjoyed your stay with the Country Inn and Suites. We look forward to seeing you on your next visit to the Horseheads area. More 

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Additional Information about Country Inn & Suites By Carlson, Big Flats

Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
Number of rooms: 70
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
Hotel Style:
#4 Family Hotel in Horseheads

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