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Candlewood Suites Elmira Horseheads

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198 Colonial Dr, Horseheads, NY 14845
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1 room 1 guest
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Candlewood Suites Elmira Horseheads
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136 Reviews from our TripAdvisor Community

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Traveler rating
    89
    32
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    4
    1
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (136)
  • Mar-May only
    (33)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (15)
All months
Virginia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is a small 3 story and is extremely quiet even though it is very close to the airport. The room and bathroom is very spacious. Full kitchen, very comfortable beds. Breakfast was excellent too.

Was this review helpful? Yes
Queens, New York
1 review
3 of 5 stars Reviewed 1 week ago

The facility is pretty standard. The folks at the front desk were helpful and friendly. Unfortunately the floor was not very clean. Also the selection of TV channels was dissappointing, there were way too many awful sports networks like YES, and not enough other options. Breakfast is not included. Overall it was dissappointing.

Was this review helpful? Yes
Rochester, NY
2 reviews
5 of 5 stars Reviewed 1 week ago

The rooms are 4 scale in my book - the layout, with refrig, etc - it's a suite. All the amenities from the little store downstairs, makes it like home. And there are homey amenities right in the room, including popcorn in your microwave! The staff is incredible, especially Frank and others. I've been here 3 wks with partial weekends... More 

Was this review helpful? Yes
Waltham, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly and helpful staff. Excellent hotel and accommodations. Nice Kitchen wilth full size refrigerator, dishwasher, microwave and 2 burner stove top and dishes, silverware pots, pans etc in the room. We are staying a a different extended stay hotel chain because there is no Candlewood Suites hotel near us and you have to ask for the dishes and silverware,... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel before and it has always been a pleasure. The staff did a great job during my two night stay of making recommendation and being very helpful! The hotel was perfectly located for my business appointments and well maintained. I will be returning to this location the next time I am in Elmira!

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear JohnB. Thank you for sharing your comments regarding your stays at the Candlewood Suites. Its always a pleasure having you as our guest and providing you with exceptional service. We value our guests and the team takes great pride in knowing that we have done everything to make your stay exceptional. We look forward to your future stays with... More 

Germantown, NY
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel, very clean, pleasant staff. Everything you could possibly need was in the hotel room. As first time guests we were given a welcome bag with good and a handwritten thank you/welcome card from the manager. Will definitely stay there again.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

We appreciate you taking the time to review your stay at the Candlewood Suites. I'm pleased to know that your stay with us was satisfactory and that you were able to enjoy our suites as well as the service provided by our team members. We value all of our guests and their feedback so again I thank you for sharing... More 

Corning, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I were compelled to write a review of this hotel for this experience stood out from all others. We stayed at the Candlewood Suites, Horseheads, NY for well over 2 months. The staff really put the experience over the top! ALL of the staff including the front desk, the housekeepers, maintenance and the management have been very... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for sharing your great comments regarding your stay at the Candlewood Suites. We value all of our guests and certainly have enjoyed having you as our extended stay guests. It's people like you that make our time spent at the hotel - doing the job we love - worthwhile. Everyone here is a great asset to the team... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

On arrival everyone was super friendly and accommodating, but upon entering the room we noticed a smell of piss, which seemed to strengthen overtime. after going through the side doors the smell of tobacco was so strong it wafted in through the door and impregnated the hallway/room. When we confronted them they apologized and gave us a slight discount. That... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to comment on your recent stay at the Candlewood Suites. I want to personally apologize that your stay with us was not satisfactory. We value all of our guests and certainly do not want you to feel we saved the "worst room" for our transient guests. I was not aware of any issues with... More 

Atlanta
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago

Our room was in pristine condition. The staff couldn't have been more friendly and helpful. I would like to especially compliment the manager, Andrea, for making my experience a memorable one! She is the best! This hotel would definitely be our first choice in the area.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear NAF1313: Thank you for sharing your comments regarding your recent stay at the Candlewood Suites in Horseheads, NY I'm pleased to know that our hotel met your expectations and that our team was friendly and helpful. They take great pride in their hotel and service provided to all of our guests. We certainly appreciated you as our guests and... More 

Blandon, Pennsylvania
Level Contributor
88 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here after races at Chemung Speedrome on our way to Niagara Falls. Got here late and parking lot was packed, which means a lot of people like this hotel. Lady at the front desk was friendly and efficient. Room was very nice, super comfortable beds and pillows, nice work space, large bathroom, full kitchen, just an overall great stay.... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear RaceTrackHunter: Thank you for sharing your comments regarding your recent stay at the Candlewood Suites in Horseheads, NY. I'm pleased to know that our facility and front desk exceeded your expectations . We always strive to do our best and go above and beyond for our loyal guests. I hope that you will have another opportunity to visit us... More 

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