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All 10 Horseheads hotels

Candlewood Suites Elmira Horseheads

2.0 of 5 Hotel   |   198 Colonial Dr, Horseheads, NY 14845
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89%
Ranked #2 of 10 Hotels in Horseheads
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Dave C Holly Springs, NC
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78 reviews from our community

Traveler rating
    50
    20
    6
    1
    1
See reviews for
22
17
4
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Russian first
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English first
Holly Springs, NC
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacious, clean room and reasonable rates. Coffee in the lobby is great. Close to the interstate. Would stay there again. No pool or free breakfast, but we used tripadvisor to find local diners ten minutes away.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for sharing your comments regarding your recent stay at the Candlewood Suites. We value all of our guests comments in hopes that we can improve our standards for future guests. Its a Candlewood Standard that we do not provide the typical continental breakfast - but we hope that you were able to find ample items in our Candlewood... More

1 review
5 of 5 stars Reviewed 2 weeks ago

From the check in to check out, our experience was most pleasant. Nice and clean accommodations, and the staff members couldn't be nicer. Right at check in, we had to ask for assistance, in that one of our sons could not join us with his dog as planned, so we had to cancel one of the two suits booked at... More

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for sharing your great review regarding your recent stay at the Candlewood Suites. First of all I would like to apologize that you were temporarily inconvenienced with our key machine going down. It was unexpected but Im glad that we were able to limit the situation to only a short period of time. I would also like to... More

Daytona Beach, Florida, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Couldn't be any happier! I am Platinum with IHG and they meet my expectations, above and beyond! My Aunt and Uncle were traveling with me. And were gracious to them as well! The accommodation's were stellar!! And so were the staff. Andrea was awesome and so was Brandy. Helpful in every way possible. Property was very clean as well as... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Elaine B. Thank you so much for taking the time to give us an awesome review regarding your stay at the Candlewood Suites. It means a lot to us that we can provide excellent service and accommodations to our guests. We are also glad that your Aunt and Uncle enjoyed their stay as well. I will make sure that... More

1 review
5 of 5 stars Reviewed 4 weeks ago

We traveled here for a wedding in Ithaca from Michigan. The hotel was fabulous. The staff was excellent. We had a 1 bedroom queen suite and it was awesome. Only complaint was some of the wall plugs didn't work so the TV in the living area would turn on and when we tried to use the iron we ended up... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear TaNayea J - Thank you for your recent comments regarding your stay at the Candlewood Suites. I am happy to know that our hotel and staff met your expectations. I want to personally apologize that you encountered problems with the wall outlets. I appreciate the fact that you brought this to our attention so that we may address the... More

Milltown, New Jersey
1 review
4 of 5 stars Reviewed 5 weeks ago

We needed a place to stop for the night on our way home from Canada. Candlewood Suites was a nice surprise. Very comfortable sleeping, the climate control worked beautifully. We found a lovely cafe for breakfast in Horseheads, Sugar and Spice. We highly recommend it.

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear HEK8544 Thank you for your recent review regarding the Candlewood Suites in Horseheads NY. During your travels I'm pleased to know that we were able to accommodate you and that you enjoyed your stay. Also, Sugar and Spice is a nice little restaurant so it was nice that you were able to enjoy them as well. If you return... More

Rhode Island
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at the Candlewood by chance because the Country Inn across the road would not honor our coupon. Over all it was a nice spacious,clean room and big bathroom. We had a small kitchenette with big fridge, which would be nice if we were staying longer than one night. Like the fact that the laundry facility is free, just... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear gerriannem: I appreciate you taking the time to comment regarding your recent stay at the Candlewood Suites in Horseheads, NY. I'm pleased to know that all of our amenities met your expectations and were of value to you during your stay. Our team strives hard to make sure that all of our guests are satisfied and I'm glad that... More

Barrington, RI
Top Contributor
70 reviews 70 reviews
47 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 12, 2014

Stayed here on business and was very happy. The rooms are large and have full size refrigerators and microwaves. The hotel is among many other hotels but is by far the best bet for the money. Hotel is right next to an Outback Steakhouse and among plenty of shopping. The only knock I have is that it took at least... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Thomasfrank: Thank you for taking the time to comment regarding your recent stay at the Candlewood Suites. I want to personally apologize that you had to wait before you could be checked in. I am not sure yet why this occurred but please accept my apologies for the incident. I am glad that our accommodations met your expectations. When... More

Houston, Texas
1 review
5 of 5 stars Reviewed August 8, 2014

I have stayed here 3 times before and enjoyed the stay every time. Late arrival and the website showed to be booked. I just showed up and the young lady at the desk was able to find me a room. Awesome! Having all the amenities of home is a wonderful thing when you live out of a suitcase. This one... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear SuperTech1 Thank you for taking the time to comment regarding your stays at the Candlewood Suites. I'm glad that we were able to accommodate you on your recent stay. Our team works very hard to make sure that we go above and beyond for all of our guests and Im glad that we were able to do the same... More

Top Contributor
58 reviews 58 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed in this hotel somewhat last minute. Price was reasonable. The staff was very friendly and the room was clean. Only complaint was that the fitness area did not have any disinfect wipes or spray to wipe down equipment after use. Not very hygienic!! All the restaurants nearby are basically chain restaurants. There is a mall and a few... More

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to share your comments and concerns regarding your recent stay at the Candlewood Suites in Horseheads, NY. We value all of our feed back and will strive to make any changes in order to improve upon our service. I understand your concern regarding the sanitary wipes or spray in the fitness room. It is... More

2 reviews
5 of 5 stars Reviewed August 2, 2014

This is a wonderful place to stay. Great friendly staff, very clean comfortable room, great gym. Got a room last minute as the other motel was closed. Very happy with our stay, love the kitchen & the dishwasher! !!! Comfortable beds.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear FIFA201052. Thank you for sharing your comments regarding your stay at the Candlewood Suites. Its always a pleasure knowing that we exceeded your expectations. I have an amazing team and their customer service skills are above and beyond. If you travel through the area again it would be great to have your as our guests. Thank you again for... More

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Additional Information about Candlewood Suites Elmira Horseheads

Address: 198 Colonial Dr, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Elmira Horseheads 2*
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