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Candlewood Suites Elmira Horseheads

2.0 of 5 198 Colonial Dr, Horseheads, NY 14845
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Certificate of Excellence 2014
Candlewood Suites Elmira Horseheads
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Candlewood Suites Elmira Horseheads
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98 reviews from our community

Traveler rating
    63
    26
    6
    2
    1
See reviews for
31
20
4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (98)
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Big Flats, New York
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 10 days-kitchenette has dishes, utensils, pans, dishwasher, etc. The grocery store was great-saw many people take advantage of it. Used AAA discount plus prepay discount. This is a business hotel so there were no of the people talking in the hallway at 7am! The ONLY noise problem showed up when someone moved in above us-I swear he was... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to comment on your recent stay at the Candlewood Suites in Horseheads, NY. It was a pleasure having you as our guests for 10 days and I'm glad that our accommodations and amenities met your expectations. We hope that in the future we will have another opportunity to host you as our guests so... More 

Shelby Township
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Near a Mall, chain restaurants and the expressway, this location is pretty darn good. Add to that that it is less than a mile to a movie theatre? Sold. Brand new location, so the lobby is beautiful. Room on the first floor faces the parking lot, so mind those room-darkening shades or risk putting on a show... Everything is new... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Glasshalffull13: Thank you for your recent review regarding your stay at the Candlewood Suites in Horseheads, NY. We appreciate all of your positive comments regarding our hotel and the surrounding area. I'm glad you were able to enjoy your stay with us and I hope that in the future we will have another opportunity to have you as our... More 

Hummelstown, Pennsylvania, United States
Senior Contributor
29 reviews 29 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here for 2 days while visiting Watkins Glen. It's only a 25 minute drive and it's far less expensive. We had a room with a kitchenette, which was perfect. Room was very clean. Staff was pleasant.

Was this review helpful? Yes 1
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear JoanS: Thank you for sharing your comments regarding your recent stay at the Candlewood Suites in Horseheads, NY. We appreciate all of our comments so that we can always improve upon our service and amenities. Im happy to know that we met your expectations and that our staff was accommodating to your needs. I hope that we will have... More 

Ann Arbor
Top Contributor
51 reviews 51 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 19, 2014

We drove 8 hours to a family vacation expecting our King Size Bed to be waiting. After checking in and finding a smaller bed, we were told you paid online so we can't do anything - too bad. We were also told that if you had not prepaid, you could have gotten the same room at $20/night less. As we... More 

Was this review helpful? Yes 1
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear garyinmichigan: Thank you for taking the time to share you concerns regarding your recent stay at the Candlewood Suites in Horseheads NY. I want to personally apologize that your stay with us did not meet your expectations. At times there can be room discrepancies when booking with a third party provider - however in this case I believe the... More 

Wallkill, New York
2 reviews
5 of 5 stars Reviewed November 3, 2014

Comfortable, clean and easy to get to. The bed was very comfortable and had all the comforts of home. Would definitely stay here again. Not too far from Seneca Lake and Watkins Glen area. The ride to finger lake wineries were about 25 minute drive.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to submit your review regarding your recent stay at the Candlewood Suites. We value the opinions of our guests and strive to always improve upon on service and amenities. Im glad you found our hotel suitable to your needs and that you were able to enjoy some of the sights that this area has... More 

tel aviv
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 3, 2014

Large clean room, with a full kitchen, very friendly stuff All that plus the good location, not far from Watkins Glen, Corning and its great Glass Museum makes this Hotel very convenient, great money value. No breakfast, but free hot drinks and the possibility to purchase food for breakfast (eggs, yogurts, bagels and more frozen food to cook in microwave).

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Schumil thank you for your recent review of our hotel. We greatly appreciate all the feedback we receive from our guests and look forward to hearing from them. I am glad you enjoyed our spacious rooms and experienced our great guest service my staff has to offer. Thank you again for your review and we look forward to having you... More 

Cape Coral
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

This is a nice extended stay hotel with kitchens in the rooms. It's not brand new but it's up-to-date, comfortable and very quiet, which is important when you're working in the room all day. The staff is very friendly, helpful and welcoming, especially to my dog. The ladies at the front desk are the best and the cleaning staff friendly... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Denise K, Thank you for your recent review of our hotel, I am so glad to hear that all of our staff was able to have you consider us home during your stay. We really enjoyed having you here with us and everyone most certainly will miss Rocket. . Thank you again for your review and we look forward to... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

Rooms were great, they were clean and the full kitchen was a fantastic plus, the staff was wonerful. They recomended local places to eat the food was good. Being able to take our dog along was wonderful. I will be staying here on my next trip to new york.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Woody L, Thank you for your recent tripadvisor review and your warm comments. We take pride in our cleanliness scores and I am happy to here we didn't fall short of your expectations. I will be sure to pass this along to my housekeeping staff. I am glad that you were able to experience some of the local cuisine this... More 

Macungie
2 reviews
5 of 5 stars Reviewed November 1, 2014

Karen at the front desk is a "natural people person"! She goes out of her way to make you feel at home and appreciates the priority club members.The rooms are spacious and clean and a good value for the money.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Gary B. Thank you for your recent review of our hotel. First I would like to thank you for being a valued IHG rewards club member and we thank you for your business. Karen is a great addition to our team and we all enjoy having her here. I will be sure to let her know about how valued she... More 

Toronto, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

Great price for a two king bed suite, with full kitchen. This place has evidence of care from the front desk people, to the cleaners, to the manager. Free movies with popcorn in your room, full kitchen, and I mean full, fridge, dishes, sauce pans, colander, storage bowls, etc etc The feel was one of respect, dignity and calmness. a... More 

Was this review helpful? Yes 1
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Valerie D, thank you for your warm remarks about our hotel, we greatly appreciate all the great comments and we are so happy that you were able to really enjoy your stay while you were here with us. We pride ourselves in great guest service and going above and beyond is something we do best. My staff will be happy... More 

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Additional Information about Candlewood Suites Elmira Horseheads

Address: 198 Colonial Dr, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Elmira Horseheads 2*
Number of rooms: 83
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Hotel Style:
#3 Family Hotel in Horseheads
#3 Romantic Hotel in Horseheads

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