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Candlewood Suites Elmira Horseheads

Certificate of Excellence
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198 Colonial Dr, Horseheads, NY 14845
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Candlewood Suites Elmira Horseheads
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Ranked #2 of 10 Hotels in Horseheads
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
hermrc PA
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109 reviews from our community

Traveler rating
    72
    28
    6
    2
    1
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36
21
6
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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PA
Top Contributor
142 reviews 142 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel seemed new. This was my 1st time staying at a Candlewood. They do not include breakfast in the rates. The bed and pillow were comfortable. The bathroom had plenty of space. Furnishing were modest, but adequate. The room had a full size refrigerator/freezer, sink with disposal, dishwasher (loud) and 2 stovetop burners. Pots and pans were basic. Had... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

We appreciate you taking the time to comment regarding your recent stay at the Candlewood Suites. I'm pleased to know that our accommodations and amenities were satisfactory to your needs. The Candlewood Chain does not have the "typical" cooked breakfast - but we do have many breakfast items in our Candlewood Cupboard. We hope that in the future we will... More 

Albany, New York
1 review
5 of 5 stars Reviewed 1 week ago

They had very comfortable bed, with great firm pillows, clean accommodations as well as wonderful customer services. I also appreciated the kitchen, fully equipped with full size refrigerator, dishwasher and two burner cooktop. They have everything you need to make yourself at home, especially if you have a longer trip planned. Heating/Cooling system was quiet, it did not wake me... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for your comments regarding your recent stay at the Candlewood Suites. It's nice to know that our hotel and staff made your stay more enjoyable and met your expectations. Our team works very hard in making sure that every guest has a memorable stay and I'm glad that was the case with you. We hope that in the... More 

Pittsford, New York
Top Contributor
98 reviews 98 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We were here for only one night but I can see where this would be wonderful for a week or more stay if you were in the area or had extra company. The bed was quite comfortable. Nice flat screen TV. Large bathroom with fluffy white towels. The kitchenette is quite large too with a full sized refrigerator,sink, microwave,toaster and... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to comment regarding your recent stay at the Candlewood Suites. It's always a pleasure knowing that our guests are satisfied with our accommodations and amenities. We are always open to suggestions on how to make our guest's stay more enjoyable. Thank you again for your valued comments and we hope that we will have... More 

Upstate New York
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel to stay with out without pets. We were moving and needed an overnight place before our closing that would accept our 2 cats. This was the only hotels in the area and it was perfect. We even got a welcome bag with a handwritten note inside. The room was perfect, beds comfortable and it was... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for your comments regarding your recent stay at the Candlewood Suites. It was a pleasure to have you as our guests as well as your 2 "fur" babies. That is one of the perks of our hotel - we get to enjoy our guests as well as their pets. We hope that you are enjoying your new home.... More 

Buffalo, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Great staff! Guest room was nice size and clean. Good internet connection. Convenient to stores and restaurants. The fitness and laundry are excellent and clean. I left a item behind and housekeeping took it immediately to the front desk who called to advise me. I was able to retrieve the item before leaving town. Great Service!

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for your comments regarding your recent stay at the Candlewood Suites. I'm pleased to know that our team members went above and beyond to provide you with excellent customer service. They work very hard on a daily basis and it's nice to know that guests recognize this. If you are ever in the area again I hope the... More 

Corning, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Candlewood for three weeks while waiting for our new place. The staff was very friendly and helpful. Always greeted us on our way in and and and interacted with our children. They jumped right in to help me bring in our things when it was just me and our young children. The suite was roomy, clean... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

We appreciate you taking the time to comment regarding your recent stay at the Candlewood Suites. It was a pleasure having you as our guests and I'm glad to know that our amenities were very useful to you while you were here. I hope that you are settled in your new home and enjoying it. Thank you again for your... More 

Montgomery, Alabama
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I had stayed at this facility in the Elmira-Horseheads, NY area two years ago and found it to be excellent. My husband and I had to make an emergency trip to the area die to a death in the family. We were fortunate to get a room there, and we were so pleased. The staff members -office and housekeeping- are... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for your recent review of the Candlewood Suites. I wish you had stayed with us under different circumstances - please accept my condolences for the loss of your family member. I'm glad that we were able to accommodate you and that you once again found your stay satisfactory. The team goes above and beyond to make our guest's... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed in many hotels but none of them equal this Candlewood Suites in Horseheads. My home was flooded when a pipe broke under my upstairs bathtub.I called several hotels and none of them would let me bring my dog until I found this Candlewood Suites. They let me bring "Bear" whom I have had for 3 years- she... More 

Was this review helpful? Yes 1
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Sylvia T: Thank you so much for your recent review regarding your stay at the Candlewood Suites. It's always nice to share with the team when we get great comments about them. We are more than happy to accommodate your requests - especially when it comes to Bear. We all are animal lovers and knowing Bear's past - we... More 

Bowling Green, Kentucky
1 review
5 of 5 stars Reviewed 4 weeks ago

We have stayed for a week at this hotel twice in the last five months. The staff was courteous, the room was clean and the bed was comfortable. When we had an issue, the staff was quick to resolve it without complaint. This is a long-term stay hotel so they don't change out the towels and sheets daily, but if... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to comment regarding your recent stay at the Candlewood Suites. The team takes great pride in their work and taking care of our guests. I'm glad you found your room clean and the staff courteous. It will be a pleasure to have you as our guests again and we look forward to seeing you... More 

Elmira, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 26, 2015

I could not be more impressed. We stayed in a king suite - the room was immaculate. I was a bit concerned to find that our room was right opposite the elevator but it never bothered us at all. The cookware is pretty good stuff. Obviously not top of the line but much better than we've seen in similar hotels.... More 

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for sharing your comments regarding your recent stay at the Candlewood Suites. It's always a pleasure knowing that our hotel and team members exceeded your expectations. The Candlewood Suites does have some unique features not found in other hotels and it has proven to be a big plus for our guests. I also have an amazing team and... More 

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