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All 10 Horseheads hotels

Candlewood Suites Elmira Horseheads

2.0 of 5 Hotel   |   198 Colonial Dr, Horseheads, NY 14845
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89%
Ranked #2 of 10 hotels in Horseheads
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (77)
  • Photos (14)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (17)
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77 people have reviewed this hotel

Traveler rating
    50
    19
    6
    1
    1
See reviews for
21
17
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the check in to check out, our experience was most pleasant. Nice and clean accommodations, and the staff members couldn't be nicer. Right at check in, we had to ask for assistance, in that one of our sons could not join us with his dog as planned, so we had to cancel one of the two suits booked at... More

Was this review helpful? Yes
Daytona Beach, Florida, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Couldn't be any happier! I am Platinum with IHG and they meet my expectations, above and beyond! My Aunt and Uncle were traveling with me. And were gracious to them as well! The accommodation's were stellar!! And so were the staff. Andrea was awesome and so was Brandy. Helpful in every way possible. Property was very clean as well as... More

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Elaine B. Thank you so much for taking the time to give us an awesome review regarding your stay at the Candlewood Suites. It means a lot to us that we can provide excellent service and accommodations to our guests. We are also glad that your Aunt and Uncle enjoyed their stay as well. I will make sure that... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We traveled here for a wedding in Ithaca from Michigan. The hotel was fabulous. The staff was excellent. We had a 1 bedroom queen suite and it was awesome. Only complaint was some of the wall plugs didn't work so the TV in the living area would turn on and when we tried to use the iron we ended up... More

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear TaNayea J - Thank you for your recent comments regarding your stay at the Candlewood Suites. I am happy to know that our hotel and staff met your expectations. I want to personally apologize that you encountered problems with the wall outlets. I appreciate the fact that you brought this to our attention so that we may address the... More

Milltown, New Jersey
1 review
4 of 5 stars Reviewed 2 weeks ago

We needed a place to stop for the night on our way home from Canada. Candlewood Suites was a nice surprise. Very comfortable sleeping, the climate control worked beautifully. We found a lovely cafe for breakfast in Horseheads, Sugar and Spice. We highly recommend it.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear HEK8544 Thank you for your recent review regarding the Candlewood Suites in Horseheads NY. During your travels I'm pleased to know that we were able to accommodate you and that you enjoyed your stay. Also, Sugar and Spice is a nice little restaurant so it was nice that you were able to enjoy them as well. If you return... More

Rhode Island
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Candlewood by chance because the Country Inn across the road would not honor our coupon. Over all it was a nice spacious,clean room and big bathroom. We had a small kitchenette with big fridge, which would be nice if we were staying longer than one night. Like the fact that the laundry facility is free, just... More

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear gerriannem: I appreciate you taking the time to comment regarding your recent stay at the Candlewood Suites in Horseheads, NY. I'm pleased to know that all of our amenities met your expectations and were of value to you during your stay. Our team strives hard to make sure that all of our guests are satisfied and I'm glad that... More

Barrington, RI
Top Contributor
67 reviews 67 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on business and was very happy. The rooms are large and have full size refrigerators and microwaves. The hotel is among many other hotels but is by far the best bet for the money. Hotel is right next to an Outback Steakhouse and among plenty of shopping. The only knock I have is that it took at least... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Thomasfrank: Thank you for taking the time to comment regarding your recent stay at the Candlewood Suites. I want to personally apologize that you had to wait before you could be checked in. I am not sure yet why this occurred but please accept my apologies for the incident. I am glad that our accommodations met your expectations. When... More

Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I have stayed here 3 times before and enjoyed the stay every time. Late arrival and the website showed to be booked. I just showed up and the young lady at the desk was able to find me a room. Awesome! Having all the amenities of home is a wonderful thing when you live out of a suitcase. This one... More

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear SuperTech1 Thank you for taking the time to comment regarding your stays at the Candlewood Suites. I'm glad that we were able to accommodate you on your recent stay. Our team works very hard to make sure that we go above and beyond for all of our guests and Im glad that we were able to do the same... More

Top Contributor
58 reviews 58 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel somewhat last minute. Price was reasonable. The staff was very friendly and the room was clean. Only complaint was that the fitness area did not have any disinfect wipes or spray to wipe down equipment after use. Not very hygienic!! All the restaurants nearby are basically chain restaurants. There is a mall and a few... More

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to share your comments and concerns regarding your recent stay at the Candlewood Suites in Horseheads, NY. We value all of our feed back and will strive to make any changes in order to improve upon our service. I understand your concern regarding the sanitary wipes or spray in the fitness room. It is... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is a wonderful place to stay. Great friendly staff, very clean comfortable room, great gym. Got a room last minute as the other motel was closed. Very happy with our stay, love the kitchen & the dishwasher! !!! Comfortable beds.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear FIFA201052. Thank you for sharing your comments regarding your stay at the Candlewood Suites. Its always a pleasure knowing that we exceeded your expectations. I have an amazing team and their customer service skills are above and beyond. If you travel through the area again it would be great to have your as our guests. Thank you again for... More

1 review
5 of 5 stars Reviewed 5 weeks ago

Great place. Clean rooms and excellent staff. The pricing is also super. Close to shopping and the airport. Business travelers and vacationers alike come to this site. Don't miss the events in nearby Corning and Watkins Glen. Only 20 miles from the track.

Was this review helpful? Yes
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Dennis R. Thank you for sharing your comments regarding your stay at the Candlewood Suites. We value you as our guests and are pleased to know that we can meet your expectations. It's always a pleasure getting to know our long term guests as we feel like you are part of the Candlewood "family". We hope that you will... More

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Additional Information about Candlewood Suites Elmira Horseheads

Address: 198 Colonial Dr, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Elmira Horseheads 2*
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14 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#3 Family Hotel in Horseheads
Hotel Class
Official Description (provided by the hotel)
Our hotel was carefully designed to meet the needs of guest staying long periods of time. The fully-equipped kitchen, spacious work area, and even the comfortable recliner have all been designed with you in mind. Plus, we have a variety of signature amenities that enable you to live, work and relax according to your schedule, not ours.Even if you are with us for just a couple of nights, we hope you find that our commitment to your comfort makes your life on the road a little easier.Candlewood Suites is near to Sikorsky, Corning Inc, Elmira College, Watkins Glen international Race Track, Fingerlakes Wine country, Corning Musuem of Glass, National Soaring Museum and many more.. ... more   less 
Number of rooms
83

Questions & Answers

Questions? Get answers from Candlewood Suites Elmira Horseheads staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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