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Candlewood Suites Elmira Horseheads

Certificate of Excellence
2.0 of 5
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198 Colonial Dr, Horseheads, NY 14845
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Candlewood Suites Elmira Horseheads
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Ranked #2 of 10 Hotels in Horseheads
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
JJT404 East Fishkill, New York
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119 reviews from our community

Traveler rating
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41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East Fishkill, New York
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A home away from home style hotel. The place is extremely clean. The staff is knowledgeable, friendly and eager to help. The hotel is convenient to shopping, entertainment and sightseeing. Located within an easy drive to Corning, NY as well as wineries in the area. Beautifully located. Free washers and dryers are an added and welcomed bonus.

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Chesterland, Ohio
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2 nights on the occasion of our grandson's graduation at Cornell (in Ithaca). Although some distance from Ithaca (about 45 minutes), it was worth the drive back and forth to campus, for the Marriott's Fairfield Inn in Ithaca for this weekend was $499 for a king sized, regular room! :( We paid $129!!! :) The hotel... More 

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Belleview, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Room was okay. Strange feature was that there was no room service. The first morning we were there we left the bath linens on the floor assuming they would be replaced. Returned back that night and bed had not been made and wet towels still in heap on the floor where we left them. Called the front desk and someone... More 

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Amherst, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have stayed here before and can say that every time we stayed that it was a great experience . The staff go out of their way to make sure that everything is perfect. My grandson was so impressed with the size of the room, the kitchen and the comfortable beds. I will always stay here when visiting my family.

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Lake City, Florida
Top Contributor
322 reviews 322 reviews
132 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first experience with Candlewood Suites. We almost did not get a room here, due to the rudeness of the desk clerk when we came in to see if they had any availability. She was snippy and condescending and never gave the least indication that she was glad we were there. Not even a smile. The only reason... More 

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Andrea S, Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to comment regarding your recent stay at the Candlewood Suites. I want to personally apologize your stay with us was not satisfactory. All of our rooms are considered standard suites which does include the small kitchen area. We do have a few rooms that do have the bedroom area separate from the living room/kitchen... More 

Boston
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Road weary and bordering on exhaustion, we pulled in after learning that this place was pet friendly and new. What a blessing! We felt completely welcome and treated with kindness. The front desk staff were so nice, and we discovered our room was clean, well laid out, perfect for our situation. Loved this place! Would go back if needed. It... More 

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for your response regarding your recent stay at the Candlewood Suites. I appreciate all of the kind words you had regarding our team and accommodations. It's always a pleasure knowing that the hard work and dedication of our team does not go un-noticed. It sounds like you had a great cross country trip and I'm glad that we... More 

Crystal Beach, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great facility, rooms are spacious, clean and very comfortable with full kitchen, work station and lazy boys. The Staff were extremely friendly and courteous. Found check in to be fast and there is plenty of parking.

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

We were pleased to have you as our guest at the Candlewood Suites and I appreciate you taking the time to comment regarding your stay. It's nice to know that our accommodations met your expectations and that our staff was friendly and courteous. Our guests are like our family and we take pride in making sure that their stay is... More 

delaware
Top Contributor
54 reviews 54 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here over Easter weekend. Overall our stay was fine. Beds were comfortable and the staff was nice and helpful. But these rooms are the psuedo suite types. Everything is in one room so there is no separation. It is basically a large hotel room with a small kitchen area. I have not stayed at a Candlewood Suites before... More 

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for taking the time to comment on your recent stay at the Candlewood Suites. I want to personally apologize that the Candlewood model did not exceed your expectations. Their motto is "feel free" - in hopes that guests will feel as if they are home and able to utilize the suite aspect of their room and the "candlewood... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed April 6, 2015

Wonderful $5.00 bonus coupon perk for in-house store and ability to borrow from over 100 movies to play in the room's DVD player. This was a first for me. The small kitchen area in the room was clean and well stocked. Also loved the nature view and not traffic roadway from my room's window.

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for sharing your comments regarding your recent stay at the Candlewood Suites. It is a pleasure to hear from our satisfied guests about our accommodations and amenities. We always try to make sure that we offer a variety of amenities for our guests. We hope that you will have another opportunity to stay with us in the future. More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 29, 2015

I have stayed 4 nights in Candlewood Suite during my business trip to NY. The staff at the hotel is excellent and they are always ready to help you with a smile. I found my room very clean and comfortable. I was able to take the print out's, use gym, cook noodles in my room at midnight, make coffee, tea... More 

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Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Rishi B. Thank you for taking the time to comment about your recent stay at the Candlewood Suites in Horseheads, NY. It was a pleasure to have you and your business associates stay with us. Thank you for acknowledging our team members. They really work hard to go above and beyond for our guests and I'm glad that you... More 

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