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Dona Urraca Hotel & Spa

5 de Mayo # 117, Col. Centro, Queretaro 76000, Mexico
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1 room 1 guest
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Dona Urraca Hotel & Spa
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80 Reviews from our TripAdvisor Community

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Traveler rating
    35
    19
    11
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    3
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15
33
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (80)
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    (23)
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    (17)
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    (18)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good location, nice hotel but internet and tv was not working. For a so called 5 star hotel, I expected at least internet and tv service. Service is amicable but requires further professional training. There is potential in this hotel. They just need to train their staff more, prepare for contingencies and have a plan. I travelled during the month... More 

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Mexico City, Mexico
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed just one night at this boutique hotel...but had a super experience. Nice rooms, new and updated. All the amenities of a 5 star boutique hotel. Great bed, amazing shower. The restaurant is a jewel...although service may be slow at times. Breakfast was very good, just get there with plenty time...service was slow...

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Barcelona, Spain
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2015

It is a very cozy hotel in the heart of the city. Traditional and very comfortable to enjoy a long weekend with couple, family or friends. It has a very nice garden and swimming pool, very good kitchen and a good bar.

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Melbourne, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 7, 2015 via mobile

It might be a little difficult to find, with minimum signage and the barn doors closed late at night, but inside is a fantastic low-rise hotel. Staff are great, rooms beautifully appointed and maintained. Only criticism is that noise can transfer into rooms from outside (other guests), for instance when wheeling suitcases along the tiled corridors, or just groups conversing... More 

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SP
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 30, 2015

This is a lovely little Gem. The rooms are very beautiful, and well equipped. The hotel is small and feels homely. Staff were all very kind. I did not (unfortunately) have a chance to visit the spa... I could not hear any noise (despite the fact that the hard floors in the corridors may help sound travel). Waking up to... More 

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

I have owned a travel agency for 30 years and have stayed in many hotels. The Dona Urraca was so unique. It was so clean! The location was perfect. Just a short stroll the the centre of the historic district, which is filled with locals, especially on the weekends. We loved it there.

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San Francisco, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 25, 2014

We stayed at this hotel for 2 nights in the junior suite and we loved it. The room was very spacious, had really nice amenities and we did not hear any of the noise that people here have been complaining about. It is a small nice hotel, close to the center of town which is great and not too far... More 

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Mazatlan, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 4, 2014

Awful smell from poor or old drainage made our room smell terrible! Poor service and if you consider staying definitely put your valuables in a safe place! I had a pair of brand new Bose headphones stolen from our room and the hotel authorities said I had no way of proving it. Never ever coming back! Beautiful city just stay... More 

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Zurich, Switzerland
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 3, 2014

Been in the hotel for a few days in business trip. I was quite impressed by the architecture not only of the rooms but of the entire building. Cosy and large rooms, quiet, great location inside Queretaro, very welcoming service, and indeed great food. Did not try the spa as no time was available, but it is a hotel to... More 

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Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed August 14, 2014

A seven day business trip brought me to the heart of Queretaro. Being my first time in Mexico, I was somewhat apprehensive about going there but I had a lovely time. The Dona Urraca is a fantastic hotel. Conveniently located just a few minutes away from Plaza de Armas and the central historical center; lots of restaurants and cafes are... More 

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