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Fiesta Americana Queretaro

Certificate of Excellence
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Boulevard Bernardo Quintana 4050 | Col. Alamos 3a Sección, Queretaro 76010, Mexico
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Fiesta Americana Queretaro
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Ranked #11 of 80 Hotels in Queretaro
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
RI131RB Rijeka, Croatia
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143 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rijeka, Croatia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent room, friendly and helpfull staff...hotel is 15 minutes taxi drive from the all activities, restaurants bars...we had an issue with A/C as it was cold and we couldn't get it to warmer temperature....maintenance guy tries to fix it but did not work...other than that very good value and perfect location and service.

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for giving your review about the experience at our hotel, we are glad to know that you enjoy your stay. I assure you we will review the A / C system. We hope to see you back in this your hotel. Sincerely, Gaston Barranco Managing Director More 

Lucerne, Switzerland
Top Contributor
126 reviews 126 reviews
99 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great place to stay. Had a 5th floor room and liked everything about it, also the bathroom with separate shower and bathtub. Not sure whether they have it on every floor, but there was even an open bar on that floor with nice snacks almost all through the day. Staff was very attentive and helpful. Breakfast is good,... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for sharing your comment about your experience. It is a pleasure to know that you enjoy your visit to Queretaro and stay at Fiesta Americana. We hope to serving you again in this your hotel. Sincerely, Gastón Barranco Managing Director More 

Zeeland, Michigan
Top Contributor
55 reviews 55 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the Fiesta Americana for two nights on business. The facility is very nice and clean. My room was comfortable. I wish I had the pillows at home because it was the best pillow I have ever had. The service was good. The breakfast was quite good but over priced. The location was nice being close to the... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for sharing your comments regarding your stay at Fiesta Americana Queretaro. We are pleased to know that you enjoyed your stay in our hotel. We hope to serving you again on your next visit to Queretaro. I am at your service. Gastón Barranco Managing Director More 

Mexico City, Mexico
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 19, 2015

As must of the hotels of this chain in this category, service and quality of accommodation is good enough, as particularity the location is very convenient, with easy access to the main city attractions and work centers. Very easy to access to the main exits if you want to visit near villages (there are a lot of good alternatives around... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for writing about your experience at Fiesta Americana Queretaro. It gave us great satisfaction to know that you enjoyed your stay with us. We hope to serve you again in this your hotel. Sincerely, Gastón Barranco Managing Director More 

Contributor
20 reviews 20 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 14, 2015

This hotel has nice entrance and overall entrance design, reason why is main picture at website. Agree with other reviews that service at front desk need to be improved. Layout is sort of L shape not easy to navigate to get to some rooms, and is a little dark in hallways. Rooms are standard, and view its ok. Very nice... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Erick, thank you very much for providing your opinion about our hotel. I regret any inconvenience you had regarding service by the front desk staff as well as the lack of attention at breakfast on executive floor; You can be sure that we will follow up these deficiencies to correct and prevent recurrence. We hope you give us the... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 4, 2015

Had made reservation in this hotel thru their heldrsk for 2 nights and breakfast was included in the package and then due to meeting reschedule had to stay for one more night but when I checked out the breakfast buffet for third day was charged and given reason that I extended the reservation calling the front desk instead of calling... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for sharing your experience at our hotel. I regret the inconvenience you had with the front desk sevice for the extension of your stay, you can be sure that I have personally attended to prevent this situation from recurring. We hope you gives us the opportunity to serve you again and I am at... More 

Berlin, Germany
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 23, 2015

The hotel is nice, modern hotel with a very good standard. Friendly and very service oriented staff. Good beds and nice bathrooms. Breakfast could be developed. Pool could be heated in winter. Only a few minutes by taxi from the city centre.

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for sharing your experience at Fiesta Americana Queretaro. We're glad you enjoyed your stay. We hope to serve you again on your next visit to Queretaro. Sincerely, Gastón Barranco Managing Director More 

Memphis, TN
Top Contributor
68 reviews 68 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 2, 2015

Stayed here twice for work in October. Very interesting modern architecture. Comfortable rooms with rainfall shower and separate bathtub. Some have balconies. Try to stay in an interior courtyard facing room since quieter. Food from restaurant amazingly good. Entire hotel using water filtration system so no worry about getting sick. Staff all super friendly and service exceptional. Used meeting rooms... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, we greatly appreciate your comments regarding your experience at Fiesta Americana Queretaro. It's good to know that we cover your expectations and enjoy your stay. We hope to serve you again and take the opportunity to wish you a happy new year. Sincerely, Gastón Barranco Managing Director More 

Sao Jose dos Campos
Top Contributor
60 reviews 60 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 12, 2014

The hotel is very convenient for a business stay. It is about 2km from downtown, but there are 2 malls (plazas) nearby - one is literally beside the hotel and the other one crossing the avenue. I like to go to supermarkets when I go abroad to buy local food, so it was really convenient as there is one at... More 

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Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Guest, thank you very much for taking the time to provide feedback regarding your stay at Fiesta Americana Queretaro. I am sorry the inconvenience you had with the cleanliness of the room and service at the restaurant; please be sure that we will correct these deficiencies. We hope you will allow us to serve you again and I am... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 11, 2014

We enjoyed everything about our visit to this hotel. It was very convenient to our festivities. It is clean, staff is very friendly, breakfast buffet was lovely. My only problem was timing...in that we could not have a king size bed, on the inner circle. It is much more quiet in the inside!

Was this review helpful? Yes
Gaston B, Gerente at Fiesta Americana Queretaro, responded to this review

Dear Susan, thank you very much for providing your kind comments regarding your experience at our hotel. I am at your service to personally attend your special requirements allocation in a room overlooking the courtyard. We hope to serve you again and I am at your service. Sincerely, Gastón Barranco Managing Director More 

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