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City Express Queretaro

Lateral Autopista Mexico-Queretaro 2103 | Col. Estrella, Queretaro 76030, Mexico
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City Express Queretaro
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82 Reviews from our TripAdvisor Community

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Traveler rating
    9
    33
    24
    5
    11
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18
16
4
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
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  • Italian first
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    (82)
  • Mar-May only
    (18)
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    (25)
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    (20)
  • Dec-Feb only
    (19)
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Puebla, Mexico
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The rooms are clean an modern. Nothing fancy but practical. It is located about 5 to 10 min with taxi from the city center. The breakfast is included but quite simple. Don't expect a huge buffet but at least it is enough to start the day.

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marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Mexico City, Mexico
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 2, 2015

Good hotel for an over night, good breakfast , hotel suitable for little noisy children, and families in general . Off the historic center , something like ten minutes from the center , need a car or taxi to get to the center but because he margins , if you do not want to enter the city so is ideal... More 

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Marlen C, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the odors the room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 4, 2014

I stayed just one night, and that was enough to see the lot of improvements the administrators should need take note in order to be considered this hotel as a real option for a business hotel in Queretaro. The room conditions, the cleanness in general, but the most frustrating was the deficient air conditioner (more than 26 C inside could... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Miguel, First of all I want to offer you an apology for any inconvenience during your stay as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment. Waiting us the chance to have your preference... More 

Travelers are raving about these Queretaro hotels

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 26, 2013

We were looking for a place to stay closed to the Downtown and we found City Express. It looked great in the pictures but the experience was one of the worse in my life. We decided to book online so we do not have problems when we arrive because was going to be on the evening. We did so but... More 

Was this review helpful? Yes 2
ControlCalidad, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Daniel, Thanks for contacting us, we want to apologize for what happened to the front desk as the housekeeper service, followed up on the complaint and the manager is taking control over the cleanliness of the rooms. Rest assured that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us... More 

Cancun, Mexico
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed February 22, 2012

The service was as expected in a limited service hotel. No problem during the day as it is close to downtown, but take care at night as the area turns seedy.

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CalidadyServicio, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. I would like to assure you that our security personnel at the hotel work under the highest security standards in order to assure the safety of our guests at all time. Looking forward to host you again in the future. Always at your service. Cordially, More 

Mexico City, Mexico
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed January 19, 2012

Great location, well maintained clean building and facilities, and comfy bed. I quite liked this hotel. Perfect for business trips. What bothered me is that i could hear toilet flush from the surrounding rooms all night long and the room got wee cold at night and in early morning. Internet was bloody so slow i had to renew the faceboook... More 

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San Jose, Costa Rica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 1, 2011

See the price and do the math....the facilities were OK, but the Customer Service was simply terrible, I have no words to describe how frustrating was treat with the front desk people... Their website says they speak English, but they DO NOT, they are not very smart and they are very very slow....Any way , I would not recommend this... More 

Was this review helpful? Yes 1
Ciudad de México
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 29, 2011

I stayed at this hotel with my baby, husband, mother and aunt and it was a great experience. We shared two rooms and both were comfortable, clean and in excellent condition. The hotel is quiet despite being next to the highway. It's a hotel where you'll get everything you need to spend the night... and have a nice breakfast.

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Fruita, Colorado
Level Contributor
101 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed July 18, 2011

City Express offer reliable and repeatable good value. Not fancy but you know what to expect. They are easy to book online and I have never known one to be full. This one is some distance from the center of Queretaro but it was easy enough to find.

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Juarez
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2009

If you are looking for a great, clean, quiet, business class hotel this is it. Confortable bed, free local calls, free internet, free shuttle service to near hotel location. Down side is that it has no restaurant but is walking distance of some and you can call for take out and they will bring it right to your room. Have... More 

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