We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

City Express Queretaro

Lateral Autopista Mexico-Queretaro 2103 | Col. Estrella, Queretaro 76030, Mexico
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
City Express Queretaro
View Map
Add Photo Write a Review

97 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Chihuahua 31207
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed September 15, 2015

We choose this hotel because we need a to stay close to the main highway in order to leave the city quick, since our Journey would be long (over 2000 miles). When I made the reservations using Trivago, I asked for a 2 adults and 1 Children, then I was redirected to Hoteles.com. The rate was higher than posted because... More 

Helpful?
Thank Jose Luis G
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Puebla, Mexico
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 30, 2015

The rooms are clean an modern. Nothing fancy but practical. It is located about 5 to 10 min with taxi from the city center. The breakfast is included but quite simple. Don't expect a huge buffet but at least it is enough to start the day.

Helpful?
Thank Xilian
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Mexico City, Mexico
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 2, 2015

Good hotel for an over night, good breakfast , hotel suitable for little noisy children, and families in general . Off the historic center , something like ten minutes from the center , need a car or taxi to get to the center but because he margins , if you do not want to enter the city so is ideal... More 

Helpful?
Thank tali l
Marlen C, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the odors the room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you... More 

Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 4, 2014 via mobile

I stayed just one night, and that was enough to see the lot of improvements the administrators should need take note in order to be considered this hotel as a real option for a business hotel in Queretaro. The room conditions, the cleanness in general, but the most frustrating was the deficient air conditioner (more than 26 C inside could... More 

Helpful?
1 Thank Miguel Ángel C
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Miguel, First of all I want to offer you an apology for any inconvenience during your stay as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment. Waiting us the chance to have your preference... More 

Travelers are raving about these Queretaro hotels

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 26, 2013

We were looking for a place to stay closed to the Downtown and we found City Express. It looked great in the pictures but the experience was one of the worse in my life. We decided to book online so we do not have problems when we arrive because was going to be on the evening. We did so but... More 

Helpful?
2 Thank Daniel A
ControlCalidad, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Daniel, Thanks for contacting us, we want to apologize for what happened to the front desk as the housekeeper service, followed up on the complaint and the manager is taking control over the cleanliness of the rooms. Rest assured that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us... More 

Cancun, Mexico
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed February 22, 2012

The service was as expected in a limited service hotel. No problem during the day as it is close to downtown, but take care at night as the area turns seedy.

Helpful?
Thank jmelhado
CalidadyServicio, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. I would like to assure you that our security personnel at the hotel work under the highest security standards in order to assure the safety of our guests at all time. Looking forward to host you again in the future. Always at your service. Cordially, More 

Mexico City, Mexico
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed January 19, 2012

Great location, well maintained clean building and facilities, and comfy bed. I quite liked this hotel. Perfect for business trips. What bothered me is that i could hear toilet flush from the surrounding rooms all night long and the room got wee cold at night and in early morning. Internet was bloody so slow i had to renew the faceboook... More 

Helpful?
Thank Yune
San Jose, Costa Rica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 1, 2011

See the price and do the math....the facilities were OK, but the Customer Service was simply terrible, I have no words to describe how frustrating was treat with the front desk people... Their website says they speak English, but they DO NOT, they are not very smart and they are very very slow....Any way , I would not recommend this... More 

Helpful?
1 Thank MGB_1772
Ciudad de México
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed July 28, 2011

I stayed at this hotel with my baby, husband, mother and aunt and it was a great experience. We shared two rooms and both were comfortable, clean and in excellent condition. The hotel is quiet despite being next to the highway. It's a hotel where you'll get everything you need to spend the night... and have a nice breakfast.

Helpful?
Thank lpondelek
Fruita, Colorado
Level Contributor
100 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed July 18, 2011

City Express offer reliable and repeatable good value. Not fancy but you know what to expect. They are easy to book online and I have never known one to be full. This one is some distance from the center of Queretaro but it was easy enough to find.

Helpful?
Thank LeeSQL
Questions? Get answers from hotel staff and past guests. Ask a question

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (19)
Viewed
Hotel & Grounds (9)
Viewed
Dining (2)
Viewed
Room/Suite (1)
Viewed
Family/Play Areas (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Dining (3)
Viewed
Room/Suite (6)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Queretaro hotels
0.6 mi away
Hotel Mirabel
Hotel Mirabel
#21 of 86 in Queretaro
4.0 of 5 stars 121 reviews
0.1 mi away
Turotel Queretaro
Turotel Queretaro
#20 of 86 in Queretaro
4.5 of 5 stars 81 reviews
1.0 mi away
DoubleTree by Hilton Queretaro
Show Prices
Show Prices
Show Prices
0.2 mi away
BEST WESTERN Crown Victoria
BEST WESTERN Crown Victoria
#63 of 86 in Queretaro
3.5 of 5 stars 58 reviews
1.8 mi away
One Queretaro Centro Sur
One Queretaro Centro Sur
#51 of 86 in Queretaro
3.5 of 5 stars 72 reviews
9.7 mi away
The Latit Real Hacienda De Santiago
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay
#