We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

City Express Queretaro

2.0 of 5
Lateral Autopista Mexico-Queretaro 2103 | Col. Estrella, Queretaro 76030, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
City Express Queretaro
Professional photos View all
Browse nearby
City Express Queretaro
Write a Review

68 reviews from our community

Traveler rating
    7
    26
    19
    5
    11
See reviews for
15
11
4
26
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (68)
  • Mar-May only
    (10)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (19)
All months
Mexico City, Mexico
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 2, 2015

Good hotel for an over night, good breakfast , hotel suitable for little noisy children, and families in general . Off the historic center , something like ten minutes from the center , need a car or taxi to get to the center but because he margins , if you do not want to enter the city so is ideal... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the odors the room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 4, 2014

I stayed just one night, and that was enough to see the lot of improvements the administrators should need take note in order to be considered this hotel as a real option for a business hotel in Queretaro. The room conditions, the cleanness in general, but the most frustrating was the deficient air conditioner (more than 26 C inside could... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Miguel, First of all I want to offer you an apology for any inconvenience during your stay as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment. Waiting us the chance to have your preference... More 

Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 26, 2013

We were looking for a place to stay closed to the Downtown and we found City Express. It looked great in the pictures but the experience was one of the worse in my life. We decided to book online so we do not have problems when we arrive because was going to be on the evening. We did so but... More 

Was this review helpful? Yes 2
ControlCalidad, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Daniel, Thanks for contacting us, we want to apologize for what happened to the front desk as the housekeeper service, followed up on the complaint and the manager is taking control over the cleanliness of the rooms. Rest assured that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us... More 

Cancun, Mexico
Top Contributor
89 reviews 89 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 22, 2012

The service was as expected in a limited service hotel. No problem during the day as it is close to downtown, but take care at night as the area turns seedy.

Was this review helpful? Yes
CalidadyServicio, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. I would like to assure you that our security personnel at the hotel work under the highest security standards in order to assure the safety of our guests at all time. Looking forward to host you again in the future. Always at your service. Cordially, More 

Mexico City, Mexico
Top Contributor
58 reviews 58 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 19, 2012

Great location, well maintained clean building and facilities, and comfy bed. I quite liked this hotel. Perfect for business trips. What bothered me is that i could hear toilet flush from the surrounding rooms all night long and the room got wee cold at night and in early morning. Internet was bloody so slow i had to renew the faceboook... More 

Was this review helpful? Yes
San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 1, 2011

See the price and do the math....the facilities were OK, but the Customer Service was simply terrible, I have no words to describe how frustrating was treat with the front desk people... Their website says they speak English, but they DO NOT, they are not very smart and they are very very slow....Any way , I would not recommend this... More 

Was this review helpful? Yes 1
Ciudad de México
Top Contributor
53 reviews 53 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 29, 2011

I stayed at this hotel with my baby, husband, mother and aunt and it was a great experience. We shared two rooms and both were comfortable, clean and in excellent condition. The hotel is quiet despite being next to the highway. It's a hotel where you'll get everything you need to spend the night... and have a nice breakfast.

Was this review helpful? Yes
Fruita, Colorado
Top Contributor
99 reviews 99 reviews
53 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed July 18, 2011

City Express offer reliable and repeatable good value. Not fancy but you know what to expect. They are easy to book online and I have never known one to be full. This one is some distance from the center of Queretaro but it was easy enough to find.

Was this review helpful? Yes
Juarez
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2009

If you are looking for a great, clean, quiet, business class hotel this is it. Confortable bed, free local calls, free internet, free shuttle service to near hotel location. Down side is that it has no restaurant but is walking distance of some and you can call for take out and they will bring it right to your room. Have... More 

Was this review helpful? Yes
Naucalpan, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 20, 2008

Six of my co-workers and me stayed at City Express Queretaro on Aug, 18.08. These hotel has a very good location on Highway Mex-Qro. Rates are also very reasonable. The problem we experienced was that there was NOT HOT WATER (unbelievable!), my coworker call reception and the receptionist explain him that it was too early and no maintainance people available,... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Dining (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (8)
Viewed
Family/play areas (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Room/suite (7)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question