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City Express Queretaro

2.0 of 5 Lateral Autopista Mexico-Queretaro 2103 | Col. Estrella, Queretaro 76030, Mexico
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City Express Queretaro
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City Express Queretaro
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62 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 4, 2014

I stayed just one night, and that was enough to see the lot of improvements the administrators should need take note in order to be considered this hotel as a real option for a business hotel in Queretaro. The room conditions, the cleanness in general, but the most frustrating was the deficient air conditioner (more than 26 C inside could... More 

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marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Miguel, First of all I want to offer you an apology for any inconvenience during your stay as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment. Waiting us the chance to have your preference... More 

Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2013

We were looking for a place to stay closed to the Downtown and we found City Express. It looked great in the pictures but the experience was one of the worse in my life. We decided to book online so we do not have problems when we arrive because was going to be on the evening. We did so but... More 

Was this review helpful? Yes 1
ControlCalidad, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Daniel, Thanks for contacting us, we want to apologize for what happened to the front desk as the housekeeper service, followed up on the complaint and the manager is taking control over the cleanliness of the rooms. Rest assured that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us... More 

Cancun, Mexico
Top Contributor
85 reviews 85 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 22, 2012

The service was as expected in a limited service hotel. No problem during the day as it is close to downtown, but take care at night as the area turns seedy.

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CalidadyServicio, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. I would like to assure you that our security personnel at the hotel work under the highest security standards in order to assure the safety of our guests at all time. Looking forward to host you again in the future. Always at your service. Cordially, More 

Mexico City, Mexico
Top Contributor
55 reviews 55 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 19, 2012

Great location, well maintained clean building and facilities, and comfy bed. I quite liked this hotel. Perfect for business trips. What bothered me is that i could hear toilet flush from the surrounding rooms all night long and the room got wee cold at night and in early morning. Internet was bloody so slow i had to renew the faceboook... More 

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San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 1, 2011

See the price and do the math....the facilities were OK, but the Customer Service was simply terrible, I have no words to describe how frustrating was treat with the front desk people... Their website says they speak English, but they DO NOT, they are not very smart and they are very very slow....Any way , I would not recommend this... More 

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Ciudad de México
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 29, 2011

I stayed at this hotel with my baby, husband, mother and aunt and it was a great experience. We shared two rooms and both were comfortable, clean and in excellent condition. The hotel is quiet despite being next to the highway. It's a hotel where you'll get everything you need to spend the night... and have a nice breakfast.

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Fruita, Colorado
Top Contributor
93 reviews 93 reviews
51 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed July 18, 2011

City Express offer reliable and repeatable good value. Not fancy but you know what to expect. They are easy to book online and I have never known one to be full. This one is some distance from the center of Queretaro but it was easy enough to find.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2009

If you are looking for a great, clean, quiet, business class hotel this is it. Confortable bed, free local calls, free internet, free shuttle service to near hotel location. Down side is that it has no restaurant but is walking distance of some and you can call for take out and they will bring it right to your room. Have... More 

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Naucalpan, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 20, 2008

Six of my co-workers and me stayed at City Express Queretaro on Aug, 18.08. These hotel has a very good location on Highway Mex-Qro. Rates are also very reasonable. The problem we experienced was that there was NOT HOT WATER (unbelievable!), my coworker call reception and the receptionist explain him that it was too early and no maintainance people available,... More 

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New York City, New York
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 19, 2008

This is a moderately priced, modern and clean business person´s hotel. I have stayed there twice and both times the staff were polite and helpful. Hot water with great water pressure is a rarity in México and this hotel has it. The rooms are amazing quiet considering that the road the hotel is located on is busy. An advantage is... More 

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Additional Information about City Express Queretaro

Address: Lateral Autopista Mexico-Queretaro 2103 | Col. Estrella, Queretaro 76030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range (Based on Average Rates): $
Hotel Class:2 star — City Express Queretaro 2*
Number of rooms: 121
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Also Known As:
City Express Hotel Queretaro

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