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Casa Inn Queretaro

Paseo de Miranda Oriente # 2 | Monte Miranda, Queretaro 76030, Mexico
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Casa Inn Queretaro
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Ranked #28 of 80 Hotels in Queretaro
A recent review
4 of 5 stars reviewed 2 weeks ago
Eduardo P Community of Madrid, Spain
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98 reviews from our community

Traveler rating
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    9
    3
    8
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25
16
5
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Portuguese first
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Community of Madrid, Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good place for rest in Queretaro, the hotel is new and the service is well. The facilities are find and the view from the top is great. The only thing is that is far from the city and downtown. I recommend it.

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2 reviews
5 of 5 stars Reviewed January 29, 2015

The hotel is nice is kind of far from every place, but it is quiet place to stay. Our room was always clean and on time, we forgot some vanities and they supplied them for free and on time. The only thing they need is better attention from front desk. When we arrived at night they made us wait many... More 

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PORT ALBERNI
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 15, 2015

This out if town hotel is more oriented towards the business side rather than tourism. It is a 50 peso ride from the bus station and the hotel does have a shuttle into town which is free but of course the driver has to be tipped. He seemed happy with 50 pesos. Rooms are bright and modern, bathroom is separated... More 

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JACKSON, MS
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 13, 2014

The hotel is nice the rooms are modern, but the customer service from Gabriela Hernandez at the front desk was terrible. I showed up 2 hours before check in and she made me wait the two hours I ,asked her many times to call house keeping to give my room priority, but she denied my request many times. It's a... More 

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michelgustavo, Managing Director at Casa Inn Queretaro, responded to this review

Dear Mr. Legarreta We are sorry for the troubles you encountered during your stay at the Casa Inn Querétaro. Taking care of your advice, we recently change our Front Desk staff and our General Manager, expecting to provide a better service for our customers. Please accept our sincere apologies. Best Regards, Gustavo Michel Managing Director Casa Inn Hotels. More 

Guadalajara, Mexico
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 8, 2014

I just got out of that place, the room was alright nad pretty clean, it has enough in-room ammenities for what you pay. The food at the restaurant is TERRIBLE, nothing I ate was worth my money. The pool area is the best thing about the hotel if you want to head for the Sauna or Steam Room. The Jacuzzi... More 

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michelgustavo, Managing Director at Casa Inn Queretaro, responded to this review

Dear Rodrigo: We are sorry for the inconveniences you experienced during your last stay at the Casa Inn Querétaro Hotel. Considering the kind of troubles you and other customers experienced, we decided to make important changes in our organization, we have a new General Manager, a new Food & Beverage Manager and a complete new Front Desk staff. We expect... More 

Top Contributor
55 reviews 55 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 12, 2014 via mobile

Very clean well run hotel. All of the staff went out of their way for us. Check in desk spoke English. Very helpful because my Spanish is very limited. Breakfast buffet was delicious. They had an omelet and waffle station. Rooms were clean, modern, walk in shower, and a flat screen tv. Location of hotel did not allow any exploring... More 

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Zacatecas, Mexico
Contributor
15 reviews 15 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2014

Gloria and I enjoyed a very romantic 5 day holiday here but it wasn't really the hotel that made our stay. This place in our opinion is a nice business hotel during the week with family rates on weekends, not really a couples destination. The hotel itself is new, clean and bright with beautiful views of Querataro but some of... More 

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michelgustavo, Managing Director at Casa Inn Queretaro, responded to this review

Dear Guest: We really appreciate your valuable comments. Considering the troubles you had with the local taxi service, we decided to grow and improve our own transportation service, providing free shuttle bus service for all customers (Restrictions may apply) We expect to have the opportunity to serve you again and give you the kind of service you deserve. Best Regards,... More 

Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2014

It was great to be able to relax and having an excellent service all round! From the moment we arrive to the time we left, the staff were very prompt to our needs! Spacious room! There is a shuttle bus which took us to the centre and later on pick us up! Staff very informative of places of interest!! Excellent... More 

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Beaverton, Oregon
1 review
2 of 5 stars Reviewed July 6, 2014

It's not the best kids friendly place ever(if this is what you want)....the "pool area" was not the cleanest, the whirlpool had boiling water and the yelling kids were not our most pleasant experience in the spa-like pool place. That didn't end up there.... Then next door hotel neighbors woke us up to inspire me to write this review. The... More 

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michelgustavo, Managing Director at Casa Inn Queretaro, responded to this review

Dear Guest: We feel sorry for all the inconveniences you experienced during your last stay at our Casa Inn Hotel in Querétaro. The noisy environment you suffered is not our regular business type environment and it was produced (probably) for certain big groups that we allowed during your stay, and considering this we decided not to allow these kind of... More 

Hubertus, Wisconsin
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is very English friendly! It was clean, very comfortable and had a bath tub which is very unusual for a Mexico hotel not in a tourist district. The food at the restaurant was also good for this area. We lived here for 1 1/2 yrs and used this hotel as our last stop before flying out. Nice place.

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