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NH Queretaro

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Av 5 de Febrero #1303 | Principal Avenue, Queretaro 76138, Mexico
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NH Queretaro
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (134)
  • Mar-May only
    (46)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (32)
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Nagasaki, Japan
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having stayed in other NH hotels this one in Queretaro seems basic. But don´t be mistaken. The staff is friendly and attend to your requests immediately. The food is good offering a buffet for breakfast with plenty of natural juices and fruits and also a buffet dinner. One can walk to the hotel from the bus terminal across the street.... More 

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear Martha, I would like to thank you for the time you took to review your recent experience at the NH Querétaro hotel in Mexico, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed April 18, 2015

first of all, queretaro and guanajuato are my 2 favorite mexican cities. i have been to queretaro several times but this trip was made even better by my stay at this great hotel. the beds are so comfortable. so many amenities are offered here. i was able to use the small gym, the staff can get you a taxi in... More 

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear Joe I would like to thank you for the time you took to review your recent experience at the NH Querétaro hotel in Mexico, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in... More 

Curitiba
Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed February 12, 2015

Some hotels in Queretaro were full and we found place and good price in NH Queretaro. The staff is nice but the rooms are a little noisy. In order to go to downtown we walked almost 1km but the way is nice too.

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear Ms. Leticia I would like to thank you for the time you took to write to us about your recent experience at the NH Querétaro hotel, I do value your feedback. The management staff and I are dedicated to offer the quality and standard of services you expect from a hotel like the NH Querétaro. My team and I... More 

Queretaro, Mexico
2 reviews
3 of 5 stars Reviewed May 20, 2014

The hotel is good enough, mostly for business not tourism as there is nothing around to see or buy anything, not even an small store. The food is very good, that is the reason I stayed, it is clean, the people working there is nice. The bed is very good. The parking lot was very good too. What I did... More 

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear MMART84 I would like to thank you for the time you took to write to us about your recent experience at the NH Querétaro hotel, I do value your feedback and apologize for the inconveniences you had during your stay. The management staff and I are dedicated to offer the quality and standard of services you expect from a... More 

São Paulo, SP
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 23, 2014

The hotel has modern instalations, is clean, has good internet wifi, medium breakfast options, room has a good size with a desk for work, bathroom was clean with good appearance. The location was good for work travelers because is close to the road. However if you want go to the downtown need to take a taxi.

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear Guest I would like to thank you for the time you took to review your recent experience at the NH Querétaro hotel in Mexico, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in... More 

Guadalajara, Mexico
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed March 23, 2014

I have stayed at NH Hotels before and I have a very good impression of all of them. This hotel had nice beds and as a very first impression seemed with the usual excellent quality of all NH. Well, the bathroom had hair all over the floor. The toilet was not completely clean. There was a piece of soap on... More 

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear Mr. Guadarrama I would like to thank you for the time you took to write to us about your recent experience at the NH Querétaro hotel, I do value your feedback and apologize for the inconveniences you had during your stay. The management staff and I are dedicated to offer the quality and standard of services you expect from... More 

High Point, NC
Level Contributor
62 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 11, 2013

Some of these reviews are a bit harsh. I stayed here in October 2013 expecting the worst based on the reviews but was pleasantly surprised. The breakfast, though being advertised as included, was not included and had to be haggled with to get attached to the room rate. The lobby was, clean, straight and modern. The elevators and floors were... More 

Was this review helpful? Yes
Eduardo S, Director General at NH Queretaro, responded to this review

Dear Guest I would like to thank you for the time you took to review your recent experience at the NH Querétaro hotel in Mexico, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in... More 

Monterrey, Mexico
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 17, 2013 via mobile

Arrived for one night in a business. Everything looked pretty nice at first. When I turned the comforter of the bed, the sheets were all covered with body hair. Obviously they didn't changed them from the previous costumer. When complained I was changed to a new room, one category below. Restaurant open at 7 for breakfast. At 7 there were... More 

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Chicago, Illinois
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 15, 2013

This is just another typical NH Hotel - not bad, not great, it was fine but expensive as most NH properties tend to be but I had to share these couple of things. First: I was told there was no "business center" as such - just an area for meetings. Not entirely true. Turns out, there are two computers available... More 

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Playa del Carmen, Mexico
Level Contributor
58 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed May 16, 2013

We stayed at this hotel for a third time on our way down to Playa Del Carmen. We specifically chose this hotel, despite it being higher than many others in the same area....because we really loved the healthy antioxidant breakfast that was previously included. I booked the hotel on hotels.com and much to our dismay, upon checking in, was told... More 

Was this review helpful? Yes
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