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Hacienda Jurica

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Paseo de Jurica 618, Queretaro 76100, Mexico
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1 room 1 adult
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202 Reviews from our TripAdvisor Community

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Mineral de Pozos, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 25, 2015

old hacienda with rooms that I've had before in other places that were much cheaper. Kind of like a mid-range motel in the US, but much more expensive there. The restrooms off the dining area were filled with mosquitoes - you see where about 20 had been crushed on the walls of the stall. Nice grounds - hotel rated at... More 

Helpful?
Thank willyboy46
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear willyboy46: Thank you very much for your candid review of your recent stay in our beautiful Hacienda. Your feedback is extremely important to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and restrooms that need updating. Our main priority is to be able to offer a... More 

New York City, New York
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed December 22, 2015

While the Business Center was great and the wifi had a strong signal, there was a lot of hair on my bathroom floor and my toilet ran so much I had to turn if off at night. There was also left over room service food in the hall outside my door for more than 12 hours. Unfortunately, I do not... More 

Helpful?
Thank tcc1056
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear tcc1056: Thank you very much for your candid review of your recent stay at our beautiful hotel. Your feedback is extremely valuable to us, as we strive to improve with each every stay. It is a pleasure to announce that we will be implementing many upgrades to the property, our main priority is to be able to offer a... More 

Travelers are raving about these Queretaro hotels

Queretaro, Mexico
1 review
2 of 5 stars Reviewed November 12, 2015

The room is run down and dirty. The did not clean it in the last two days. I would have changed the hotel as soon as I walked into the room but I am here with a larger group and I guess I have to deal with it They put a plastic cover on the shower drain. I guess to... More 

Helpful?
Thank Udo D
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Udo D: Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. I reviewed with Rooms Division department and would take actions immediately. We are... More 

Guadalajara, Mexico
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 11, 2015 via mobile

Beautiful hacienda and beautiful landscape, nice warm pool, complete gym, great massage, nice convention rooms. It is far from the downtown area though. I would return if I ever go back because it is a relaxing place and has very good food which is something that really makes it stand out from other hotels that I have visited.

Helpful?
Thank Lovesbeach_9
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Lovesbeach_9: Thank you for choosing Hacienda Jurica! We appreciate your review of your recent stay at our beautiful Hacienda, is very important to our continuous improvement, and in this way we can offer unique experiences to our guests in each and every their stays. We are glad that our facilities were to your liking, we strive to keep them... More 

San Francisco, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 10, 2015

Don't be misled by the nice website offering horseback riding, mini-golf, etc. This place is NOT at all what they market themselves as. First of all this is NOT a luxury property at all. It is a 3.5 star at best. It is old, the pillows are very old and low quality, the towels are raggedy and old from so... More 

Helpful?
Thank julieta A
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Julieta A: Thank you very much for your candid review of your recent stay at our hotel and for bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 28, 2015

The installations are really nice, this is an old Hacienda with really big gardens and beautiful rooms. The only problem is the service, everywhere you go they treat you as if they were doing you a favor. You get to the restaurant and the waiters are like expecting something else from you, the food is average and you should really... More 

Helpful?
Thank Arturo P
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Arturo P: Thank you very much for your candid review of your recent stay at our beautiful Hacienda. Your feedback is very important to us, as we srive to improve with each and every stay. I greatly appreciate your comments about aspects of the rooms and restaurant service that need updating. We will be implementing a stage of preventive... More 

Level Contributor
1 review
4 of 5 stars Reviewed September 22, 2015

Attended a wedding over the weekend. Good hotel if you are staying one or two nights. There is only one restaurant with fair food. If you dont have a car make sure to ask for a taxi at least 20 minutes before you need it. "Nearby" shopping mall has everything.

Helpful?
Thank Antonio S
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Antonio S: Thank you for choosing Hacienda Jurica! We appreciate the time you took to let us know your comments for us are very important to our continuous improvement, and in this way we can offer unique experiences to our guests. We are glad that our facilities were to your liking, we strive to keep them in perfect condition... More 

Mexico
Level Contributor
3 reviews
4 of 5 stars Reviewed September 16, 2015 via mobile

I really liked this hotel. Had a comfortable weekend stay. Breakfast buffet was ok. Could be better. Really liked the Hacienda atmosphere. Service was quite good. Rooms clean and spacious. Internet worked well. Beautiful gardens and pool area. Will go back.

Helpful?
Thank winy
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Winy: Thank you for choosing Hacienda Jurica! We appreciate the time you took to let us know your comments for us are very important to our continuous improvement, and in this way we can offer unique experiences to our guests. We are glad that our facilities were to your liking, we strive to keep them in perfect condition for... More 

Mexico City
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 27, 2015 via mobile

It was a Hacienda and should like one, but we are in the 21st century and the rooms don't show that in any way. All it's ok, but they should definitely do something about modernizing the rooms, the closet it's inside the bathroom in a corner, plus it's tiny, the wood that holds the hangers it's to thick, the light... More 

Helpful?
Thank jpchico
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear jpchico: We appreciate the time you took to let us know your comments for us are very important to our continuous improvement, and in this way we can offer unforgettable experiences to our guests. We strive to keep our installations in perfect condition for our guests can enjoy them. On the other hand, We are glad that our food... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 9, 2015

Enjoyed the old building and grounds. The room and facilities like the pool and spa were modern. The restaurant was good, the breakfast buffet was huge, too much for me on a normal day. Learned to order from the menu and skip the expensive buffet. Service was not as good as the rest of the facility. Lots of staff busy... More 

Helpful?
2 Thank Richard W
LicEstherFlores, Gerente at Hacienda Jurica, responded to this review

Dear Richard W: We appreciate the time you took to let us know your comments for us are very important to our continuous improvement, and in this way we can offer unique experiences to our guests. We are glad that our facilities were to your liking, we strive to keep them in perfect condition for our guests can enjoy them.... More 

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