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Hacienda Jurica

3.5 of 5 Paseo Jurica esq. Paseo del Meson s/n Fracc. Jurica, Queretaro 76100, Mexico
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Hacienda Jurica
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Hacienda Jurica
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112 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2014

Have you ever stayed at a place and felt robbed every time you breath, that was my overall experience with this place, they overcharge for wifi eventho we didn't use it, the buffe was alright but way overpriced, the grounds are beautiful but the service sucks the employees we talked to don't seem to like working there, the front desk... More

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LicEstherFlores, General Manager at Hacienda Jurica, responded to this review

Dear Abraham N: Thank you for take the time to let us your experience of your last stay in Hacienda Jurica we welcome your feedback, for us are very important because that help us to improve to provide to our guest an unique experience. Your comments have been channeled to the departments involved, for take the necessary actions. I hope... More

Mexico City, Mexico
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 30, 2014 via mobile

I was here on business with my company. We needed a getaway to determine the next 5 year strategy. So what better way to do this in an ex hacienda in Queretaro? The location is worth easy 4 to 5 stars, however, the hotel has some quality issues with their service. The location is easy reachable through Google maps. It... More

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LicEstherFlores, General Manager at Hacienda Jurica, responded to this review

Dear Fish_corn: Thanks for taking the time to let us know your comments of your last stay, are very important to us as they help us in our continuous improvement. We are glad that our facilities were to your liking, we strive to keep them in perfect condition for our guests can enjoy them. On the other hand, already I... More

Naucalpan, Mexico
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 23, 2014

This is the second time I've stayed here. If you are looking for a fancy ultra modern hotel, this is not it. It's more of a rustic place, the decor is nice with old original paintings and carriages here and there. The staff was nice, particularly the guys in the bar. The restaurant and it's buffet is actually pretty good,... More

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LicEstherFlores, General Manager at Hacienda Jurica, responded to this review

Dear mfloresv: Thanks for taking the time to let us know your comments of your last stay in our Hacienda. We are pleased that our facilities have been satisfactory, we strive every day to keep them in good condition and also make your stay with us unforgettable, as in our restaurant quality food is something that we pride ourselves .... More

qro
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 14, 2014

Hotel is beautiful but it need a little more manteinence and cleaning!!! But what is really a shame is its pathetic service and attitude! There is a completely lack of common sense from their crew. They have any information at all and they do not want to help you. Today there was a guy at the front desk and we... More

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LicEstherFlores, General Manager at Hacienda Jurica, responded to this review

Dear mers7: Thanks for taking the time to let us know your comments of your last stay in our magnificent Hacienda. I would like to comment that in Hacienda Jurica we strive to keep our facilities in good condition for our guests to enjoy and so we can create unique experiences. As for the quality of service we are working... More

2 reviews
4 of 5 stars Reviewed May 28, 2014

Beautiful place, colonial architecture, nice rooms and lots of entertaining areas, pool, mini golf excellent for kids. Its not to expensive. The food its not that good, but acceptable. Service is poor, specially if your order something at the pool.

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LicEstherFlores, General Manager at Hacienda Jurica, responded to this review

Dear Vivianapr: I really appreciate the time you took to let us know your comments in your last stay in this your home Hacienda Jurica Qro. We are pleased my team and me knowing that your stay with us was your total satisfaction, We strive every day to achieve the satisfaction of our guests and create unique experiences, likewise I... More

2 reviews
3 of 5 stars Reviewed May 28, 2014

I thought this hotel would be a great place to stay but the rooms are a poor value for what they charge. Phone didn't work, noisy air conditioning, hall carpets all worn up, one night it rained a lot and certain rooms got flooded, etc. Breakfast buffet very good though.

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LicEstherFlores, General Manager at Hacienda Jurica, responded to this review

Dear tfacuse1: I really appreciate the time you took to let us know your comments in your last stay in this home Hacienda Jurica Qro. Already I check with the departments involved, we are working on continue improving our beautiful facilities so we can create unique experiences our guests. Our buffet breakfast is something we are proud, we are glad... More

Mexico, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 11, 2014

The place ia beautiful but the service is what makes it not worth it, it definitely needs to be improve. The buffet is not thqt good and if you decide to order something else it could take almost an hour. They were kind of rude when we asked for attention, I will think about it twice before going back. There... More

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HaciendaJuricaQro, Public Relations Manager at Hacienda Jurica, responded to this review

Dear Maritza P: Thank you for take the time to let us know the comments about your recently stay with us, we are taking actions for can offer a better service. It would be an honor for us that you give us a second chance and in this way can amend the image you have of us, it would be... More

2 reviews
4 of 5 stars Reviewed November 26, 2013

Quiet location close to busy city Beautiful building old but maintained Breakfast Buffett large and good Dinner/lunch menu good but bad confusing service We ordered and then next guy came to ask for order ( happened twice on one evening) food mixed up and not extremely hot but great flavor Nice relaxing pool try in the afternoon during sun set... More

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HaciendaJuricaQro, Public Relations Manager at Hacienda Jurica, responded to this review

Dear Heinrich H: Thank you very much for take time to leave us your comments, our mission is that our guest have unforgetable experiences during their stay with us, we are happy to know that our hotel is to your liking. We hope to hear from you in a near future, is a pleasure for us to serve you. Sincerely... More

Mexico City, Mexico
1 review
1 of 5 stars Reviewed September 7, 2013 via mobile

Worst Hotel ever. Several party's at the same day no way you can sleep. What to say about the room: bathroom wasn't really clean. Pillowcases were missing. The party was taking place exactly in front if the window. No chance to sleep. Food?? Where did they find the cook? From a dumpster????? Service: bad bad bad.

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Gabriela A, Director de Relaciones Públicas at Hacienda Jurica, responded to this review

First of all, we are very sorry you had an unpleasant stay, we appreciate the time you took to let us know your comments which help us to our continuous improvement, it would be so kind as to provide us with your email or phone number to contact you directly, we want to listen you, we are working to give... More

Mexico City, Mexico
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 5, 2013

The place is beautiful, but it definitely needs to be improved. The rooms are very clean and nice. The property as hacienda, has nothing but the structure. It is an old hotel and with that come many disadvantages. The only enjoyable areas are around reception and restaurant which makes a small area, so if you are not into horses or... More

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Additional Information about Hacienda Jurica

Address: Paseo Jurica esq. Paseo del Meson s/n Fracc. Jurica, Queretaro 76100, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hacienda Jurica 3.5*
Number of rooms: 182
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Also Known As:
Hacienda Jurica Queretaro
Hacienda Jurica Hotel Queretaro

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