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All 76 Queretaro hotels

Crowne Plaza Queretaro Diamante

3.5 of 5 Hotel   |   Anillo Vial Junipero Serra 1.5 Colonia Arboledas, Queretaro 76140, Mexico
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Ranked #30 of 76 hotels in Queretaro
A recent review
3 of 5 stars reviewed 4 weeks ago
CUNKEN Cancun
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51 people have reviewed this hotel

Traveler rating
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Cancun
Contributor
17 reviews 17 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The rooms and reception service are excellent. very comfortable beds. The location although great for a spectacular view over te city is not very convenient and there is nothing around that you can walk to. the restaurant is expensive and A plate of dried pasta covered ina luke warm cream sauce is NOT spaghetti carbonara !!!!! No bacon , no... More

Was this review helpful? Yes
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Thank you so much for sharing your comments, there´s no better way to find weak areas than the guests´s feedback. We will personally speak with all the areas involved in your comments and will take action immediately. Thank you again for your comments and we long to back you back soon. More

Chatham, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 21, 2014

I was in this city for business and this hotel was by far one of my best. We has friendly quality service. The bar was so relaxing to look over the city from a mountain view at night was just amazing..

Was this review helpful? Yes
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day WowWee2014 Thank you for uploading those comments, we'll be waiting for you on your next trip to Queretaro. Best regards More

New York City, New York
Contributor
13 reviews 13 reviews
10 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed June 8, 2014

I just had a red-eye flight in from NYC, no sleep, starving and tired. After checking in, I wanted a bite to eat and some stores to shop. Because the concierge was not in, the front desk said, "oh!! you want food? and shops?" "yes, yes" i said. The woman recommended a place called Plaza del Parque. Not knowing anything... More

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Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day toasty24 We want to thank you for the time to share your comments regarding the recent stay with us at Crowne Plaza Queretaro. Sadly, we read that you didn't have a good experience with the recomendation made by the front desk. May I recall that we offered the Hotel's restaurant as a first option to have something to... More

Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2014

The views from the bedrooms of the city are spectacular. There is a pool (that I did not use) but it looks decent. The beds are great! I slept very well. Very clean. The only thing I thought was weird is the bathroom was very open... not really any privacy, but it was do-able. I thoroughly enjoyed this hotel and... More

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Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day amy S It really is great to read comments like yours, we try our best everyday to fulfill our guests needs and offer an excellent stay. I forwarded your comment to all the areas involved and this really helps us to work even harder. Thank you so much again and we long to have you back soon in... More

Bayer
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 9, 2014

Great rooms, lots of space. Good - high level for Mexico. Restaurant is good and plates are really big. service is nice and polite. My problem was the internet - wifi did not really work at all. TV had quite a lot of "snow" in the display Breakfast was great if I compare this with some other south US and... More

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Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day simrokkzz We really want to thank you for your comments, last week we replaced some WiFi Antennas and maybe that is why you experienced a hard time. We hope these new systems will provide an excellent and continuous signal and WiFi will always be working properly from now on. Thank you again for your time and we long... More

puebla
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 5, 2014

Great rooms, lots of space. Very nicely done. Restaurant is good, very good service. The issues are that the internet is horrible. Does not work at all. TV stations are terrible. Many with no sound. But in general I always stay here it's a good location

Was this review helpful? Yes
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Marc203 We want to thank you for the time to upload your comments, its very important for us to read the real feelings of our guests and this helps us a lot to improve. I totally understand your comments about the Internet, we've been working since last week in a relocation of the antennas and the service has... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 17, 2014

great value for the money paid. close to the city center, fantastic views of the city. The restaurant is very good. Breakfast is top notch, with mexican specialties, omelette station, fresh fruit etc.. they also do a good job at night.

Was this review helpful? Yes
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Dear DrThop Thank you so much for your comments, it really is a breath of fresh air when we read something like that, we do every effort to fulfill our client's needs and it´s amazing when we notice people checks out of the Hotel with good memories. We long to see you back soon. Best regards More

France
Contributor
14 reviews 14 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 16, 2013

This hotel is just another one of the hotels that I have stayed in in Mexico recently with horrible and basically unusuable internet... Rooms have very dim lighting, even in the bathroom... I would have liked to read my book, but not enough light... The room was very large with a great view over looking the city and was clean... More

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Marco Antonio M, Director de Relaciones con Clientes at Crowne Plaza Queretaro Diamante, responded to this review

Good day RMichaelK We thank you for the time to upload your comments and will speak with the related areas; we have a strong commitment to fulfill out client's requests and will work hard to improve. Thank you for the comments about the view and the beds. Best regards and we long to see you back soon... More

Strongsville, Ohio
Top Contributor
163 reviews 163 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 12, 2013

A fairly new property, the Crowne Plaza is a good spot for business travelers.It is s good taxi ride from the Historic Distric so probably not the ideal spot for a pleasure trip. Rooms are modern and very spacious. No casual chair for sitting however. Ample work space with a comfortable desk chair. The internet gets very slow in the... More

Was this review helpful? Yes
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Accuseal We want to thenk for the time you took to answer the survey about your recent stay with us in Crowne Plaza Queretaro, we are glad to read you had a good time and will personally double check the Internet signal to improve it. We long to see you back soon. Best Regards Marco Antonio Moreno More

Flemington, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2013

Just came back from a 2 night stay at the Crown Plaza QRO for business. The rooms are very large, plenty of work space and room to move about. Bathrooms are very nice and well maintained. The bed was extremely comfortable and noise was minimal (your on the side of a mountain). The views from each room is spectacular (I... More

Was this review helpful? Yes
Marco Antonio M, Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good Day Gary M We really thank you for the time to upload your comments; it really is good to read this kind of things about our friends having a good experience with us. I'll make this message extensive to all the areas related and we long to see you back soon. Best regards More

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Additional Information about Crowne Plaza Queretaro Diamante

Address: Anillo Vial Junipero Serra 1.5 Colonia Arboledas, Queretaro 76140, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Queretaro Diamante 3.5*
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Also Known As:
Crowne Plaza Queretaro Diamante Hotel Queretaro

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#12 Business Hotel in Queretaro
Hotel Class
Official Description (provided by the hotel)
The modern Holiday Inn Queretaro-Diamante offers you a business and family atmosphere with the most breathtaking view of the city, with high quality standards such as hairdryer, satellite TV, in-room electronic safe, radio, AM/FM alarm clock, iron, ironing board, coffee maker, voice mail, High speed Internet access, and much more! Located in the main commercial area (bars, restaurants, movie theaters, principal shopping malls, etc) 25 min. from airport with free shuttle, easiest access to major industrial parks and 5 min. (2 miles) driving to downtown. ... more   less 
Number of rooms
139

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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