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Maple City Inn

1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)
Hotel amenities
Maple City Inn
Best prices for: 1 room 1 guest
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Ranked #1 of 3 Hotels in Hornell
A recent review
4 of 5 stars reviewed 1 week ago
Rosie216_11 Portland, Maine
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82 reviews from our community

Traveler rating
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    14
    7
    4
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31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Maine
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I always have a great stay at Maple City. They are very accommodating. Last time I was here they were doing construction in my wing but ear plugs took care of that problem. This stay, I was lucky enough to get a last-minute cancelation on Graduation Weekend. The rooms are really nicely upgraded and Darlene is always friendly when I... More 

Was this review helpful? Yes
Kelly K, General Manager at Maple City Inn, responded to this review

I would like to thank you for taking the time to write a review via TripAdvisor. Your concerns are very important to us, renovations will be over soon and we hope that you will return and enjoy the new hotel. I will share with Darlene your comments about her, yes she is an asset to the hotel. Again thank you... More 

Fort Hood, Texas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed at Maple City Inn this past weekend with my family to attend a funeral. There are some nice things about it, they upgraded some of the features, there is now a breakfast, and the pool is a great temperature. Now for the complaints: -I stayed with my 15 month-old son and husband. While we were cleaning up his... More 

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

I would first like to sincerely apologize that your stay was anything but satisfactory, especially given the circumstances of your stay. We strive to make each and every guest experience a great one, and we obviously fell way short of our goal this time. I would like to assure you that the safety of all guests, especially our smallest, is... More 

Hornell, New York
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

Nice rooms, but a electric room generator kicks in at 4am, rattles the whole floor, until you have to get out of bed and ask, what the heck is going on. Then told, its been a problem for awhile, then told that I am lucky not in the room right next to the generator.. Hmm.. Then told the owners know... More 

Was this review helpful? Yes 3
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via TripAdvisor. I am sorry to hear of the details of your stay with us, as this is neither the typical experience, nor service of our hotel. I can understand your frustration behind the lack of sleep when traveling, especially for business. I would like to... More 

Spokane Valley, Washington
Contributor
16 reviews 16 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 28, 2014

Very attentive and friendly staff, exceptional breakfast. Train runs very close to hotel but we rarely heard it with our room being on the back side of the facility. There was a fridge, microwave and hairdryer in the room. Large stain on one of the bedspreads,hair in the bathtub, mildew on the shower surround seams.

Was this review helpful? Yes 2
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. As we all know that breakfast is the most important meal of the day I am glad you enjoyed it. I want to apologize for the other issues that occurred while you were here. Please give me a call at the hotel to... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 17, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More 

Was this review helpful? Yes 2
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More 

Was this review helpful? Yes 2
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More 

Fairview, Pennsylvania
Top Contributor
69 reviews 69 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 3, 2014

This hotel, formerly Comfort Inn, is a great find in the sea of run-down hotels in the vicinity! Staff were helpful and friendly. They let us know about a near-by train, and while we appreciated the notice, it wasn't a problem for us. The train went by in the morning hours and wasn't troublesome. A great hot breakfast was included.... More 

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you so much for taking the time out to let us and others know about your stay. We are happy that you enjoyed your stay and that you especially enjoyed the breakfast as we all know that it is the most important meal of the day. Thank you again and we hope to see you again real soon. More 

princeton
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 29, 2014

I stayed here twice before when it was a Comfort Inn. The name may have changed, but the quality has not. I heard the same info reported by another reviewer about future renovations and prospective branding as a Best Western. I understand that the hotel may become no smoking at that point, which would be nice. The non-smoking rooms are... More 

Was this review helpful? Yes 2
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you so much for the great review. Yes all is true we will be doing major renovations to the hotel and change the name. Our staff aims to please each and every guest, we want you to feel right at home. Thanks again and we hope to see you again real soon. More 

Quechee, Vermont
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 24, 2014

Stayed to drop of our son at university and was not sure what to expect. Not a fan of it having a smoking section in the hotel, but our room (non-smoking) was clean and did not smell of any smoke. Beds were comfortable and the room and bathroom was clean. Staff were friendly and helpful. Walls were terribly thin -... More 

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to share with us and others your comments on our hotel. We know we are in need of renovations and they are coming soon. Our staff here is very friendly to all as they try and make your stay like home. We hope that you will return and watch through our make over to... More 

Rhinebeck, New York
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 5, 2014

Stayed here at the end of July for a family wedding. Our room had twin queens and we were quite comfortable; all rooms have coffee pots and dorm size refrigerators. Lobby was very presentable and self serve breakfast is offered every morning. This two story, no elevator, hotel used to be a Comfort Inn. It will undergo a renovation, in... More 

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to send in your review. Yes the Maple City Inn has a lot going on, we will be under going renovations shortly and change to a Best Western. It is going to be exciting to watch the transformation. Our entire staff are very excited to take the next step. We hope that you will... More 

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