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All 3 Hornell hotels

Maple City Inn

2.0 of 5 Hotel   |   1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)
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Maple City Inn
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Ranked #1 of 3 Hotels in Hornell
A recent review
3 of 5 stars reviewed 4 weeks ago
scotch12335 Spokane Valley, Washington
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79 reviews from our community

Traveler rating
    31
    25
    13
    6
    4
See reviews for
29
17
9
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spokane Valley, Washington
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very attentive and friendly staff, exceptional breakfast. Train runs very close to hotel but we rarely heard it with our room being on the back side of the facility. There was a fridge, microwave and hairdryer in the room. Large stain on one of the bedspreads,hair in the bathtub, mildew on the shower surround seams.

Was this review helpful? Yes
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. As we all know that breakfast is the most important meal of the day I am glad you enjoyed it. I want to apologize for the other issues that occurred while you were here. Please give me a call at the hotel to... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 17, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More

Fairview, Pennsylvania
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 3, 2014

This hotel, formerly Comfort Inn, is a great find in the sea of run-down hotels in the vicinity! Staff were helpful and friendly. They let us know about a near-by train, and while we appreciated the notice, it wasn't a problem for us. The train went by in the morning hours and wasn't troublesome. A great hot breakfast was included.... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you so much for taking the time out to let us and others know about your stay. We are happy that you enjoyed your stay and that you especially enjoyed the breakfast as we all know that it is the most important meal of the day. Thank you again and we hope to see you again real soon. More

princeton
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 29, 2014

I stayed here twice before when it was a Comfort Inn. The name may have changed, but the quality has not. I heard the same info reported by another reviewer about future renovations and prospective branding as a Best Western. I understand that the hotel may become no smoking at that point, which would be nice. The non-smoking rooms are... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you so much for the great review. Yes all is true we will be doing major renovations to the hotel and change the name. Our staff aims to please each and every guest, we want you to feel right at home. Thanks again and we hope to see you again real soon. More

Quechee, Vermont
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2014

Stayed to drop of our son at university and was not sure what to expect. Not a fan of it having a smoking section in the hotel, but our room (non-smoking) was clean and did not smell of any smoke. Beds were comfortable and the room and bathroom was clean. Staff were friendly and helpful. Walls were terribly thin -... More

Was this review helpful? Yes
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to share with us and others your comments on our hotel. We know we are in need of renovations and they are coming soon. Our staff here is very friendly to all as they try and make your stay like home. We hope that you will return and watch through our make over to... More

Rhinebeck, New York
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

Stayed here at the end of July for a family wedding. Our room had twin queens and we were quite comfortable; all rooms have coffee pots and dorm size refrigerators. Lobby was very presentable and self serve breakfast is offered every morning. This two story, no elevator, hotel used to be a Comfort Inn. It will undergo a renovation, in... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to send in your review. Yes the Maple City Inn has a lot going on, we will be under going renovations shortly and change to a Best Western. It is going to be exciting to watch the transformation. Our entire staff are very excited to take the next step. We hope that you will... More

Oshawa
Top Contributor
63 reviews 63 reviews
22 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed July 13, 2014

My wife had stayed here on an outing a couple of years ago so we gave it a try recently. Overall, it's nice. Right up front, the desk lady said that trains go by once in a while and they offered complimentary ear plugs. One train did go through in the night and sounded as if it were in the... More

Was this review helpful? Yes 2
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for the great review. We are very pleased that you enjoyed the breakfast as that is the most important meal of the day. We are lucky enough to have a GREAT staff. We really appreciate you taking the time to share with us and others as well. We hope to see you again soon!! More

Chatham, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

This hotel is in bad shape. The downstairs hallway smelled of cigarette smoke and an unidentified odor, it was so bad I almost turned around and left. Thankfully our room was upstairs and the smell was not quite as bad up there. Our room was ok, but I we had stayed in a really nice hotel the night before for... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to send in this review. Our hotel is in need of renovations and we will be going through them in late fall which will include: all goods in rooms such as beds, carpets etc. the entire lobby area and breakfast area. When we are complete we will become a Best Western. I hope that... More

Niagara Falls, Canada
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 12, 2014

When we first climbed the stairs to our room I was a little leery. The carpet on the stairs was worn, making me wonder what we would find inside the room. The room itself was quite comfortable and extremely clean. The biggest surprise was the morning breakfast (included). It was amazing, scrambled eggs and sausage, toast, pastries, waffles, fruit, yogurt.... More

Was this review helpful? Yes 1
Kelly K, General Manager at Maple City Inn, responded to this review

Thank you for taking the time to send in this review. Our hotel is in need of renovations and we will be going through them shortly. We try our best to make each guest feel at home when they arrive. Breakfast is the most important meal of the day so we are glad that you enjoyed the great breakfast that... More

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Additional Information about Maple City Inn

Address: 1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)
Location: United States > New York > Finger Lakes > Hornell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Maple City Inn 2*
Number of rooms: 62
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Also Known As:
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Hornell Comfort Inn

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