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BEST WESTERN Maple City Inn

2.0 of 5
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1 Canisteo Square, Hornell, NY 14843-1954 (Formerly Comfort Inn)
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1 room 1 guest
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BEST WESTERN Maple City Inn
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86 Reviews from our TripAdvisor Community

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Traveler rating
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    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (86)
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    (19)
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Canisteo, New York
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

In the past 12 years living near Hornell we have recommended this hotel above any others in Hornell. The hotel went from a Comfort Inn to Maple City Inn this year, and then it became a Best Western late June. We were charged for a room because of a confirmation number screwup in late June, after reserving 5 rooms for... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to send in your review. I am sorry you feel this way please give me a call at the hotel to discuss this matter. Sincerely Kelly Kline General Manager 607-324-4300 More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our 3 sister trip was enjoyed partly by this hotel. Newly remodeled. Everything clean. Staff was very accommodating. Enjoyed our 8 day stay! Will book again in the future. Nice continental breakfast. Only thin we missed was a hot tub. Thanks for a great stay. Marianne, Marcia and Libby

Was this review helpful? Yes 1
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via Trip Advisor. We are glad that you had a wonderful and we hope to see you in the near future. More 

Ypsilanti, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2015

This Best Western (formerly Comfort Inn) which always felt like home, and still does has been completely renovated including the install of an elevator for this two story hotel and it's Wonderful !!! It looks like a totally different hotel but has the same warm inviting atmosphere!!! The staff is and always have been incredible and all are so proud... More 

Was this review helpful? Yes
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to let us and others know of your experience. We here at the Best Western are super excited to have a brand new hotel and we want all of our guest to enjoy their stay with us. We hope to see you back again real soon. More 

Portland, Maine
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 15, 2015

I always have a great stay at Maple City. They are very accommodating. Last time I was here they were doing construction in my wing but ear plugs took care of that problem. This stay, I was lucky enough to get a last-minute cancelation on Graduation Weekend. The rooms are really nicely upgraded and Darlene is always friendly when I... More 

Was this review helpful? Yes
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would like to thank you for taking the time to write a review via TripAdvisor. Your concerns are very important to us, renovations will be over soon and we hope that you will return and enjoy the new hotel. I will share with Darlene your comments about her, yes she is an asset to the hotel. Again thank you... More 

Fort Hood, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 22, 2015

I stayed at Maple City Inn this past weekend with my family to attend a funeral. There are some nice things about it, they upgraded some of the features, there is now a breakfast, and the pool is a great temperature. Now for the complaints: -I stayed with my 15 month-old son and husband. While we were cleaning up his... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would first like to sincerely apologize that your stay was anything but satisfactory, especially given the circumstances of your stay. We strive to make each and every guest experience a great one, and we obviously fell way short of our goal this time. I would like to assure you that the safety of all guests, especially our smallest, is... More 

Hornell, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

Nice rooms, but a electric room generator kicks in at 4am, rattles the whole floor, until you have to get out of bed and ask, what the heck is going on. Then told, its been a problem for awhile, then told that I am lucky not in the room right next to the generator.. Hmm.. Then told the owners know... More 

Was this review helpful? Yes 3
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via TripAdvisor. I am sorry to hear of the details of your stay with us, as this is neither the typical experience, nor service of our hotel. I can understand your frustration behind the lack of sleep when traveling, especially for business. I would like to... More 

Spokane Valley, Washington
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 28, 2014

Very attentive and friendly staff, exceptional breakfast. Train runs very close to hotel but we rarely heard it with our room being on the back side of the facility. There was a fridge, microwave and hairdryer in the room. Large stain on one of the bedspreads,hair in the bathtub, mildew on the shower surround seams.

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. As we all know that breakfast is the most important meal of the day I am glad you enjoyed it. I want to apologize for the other issues that occurred while you were here. Please give me a call at the hotel to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 17, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More 

Fairview, Pennsylvania
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed September 3, 2014

This hotel, formerly Comfort Inn, is a great find in the sea of run-down hotels in the vicinity! Staff were helpful and friendly. They let us know about a near-by train, and while we appreciated the notice, it wasn't a problem for us. The train went by in the morning hours and wasn't troublesome. A great hot breakfast was included.... More 

Was this review helpful? Yes
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you so much for taking the time out to let us and others know about your stay. We are happy that you enjoyed your stay and that you especially enjoyed the breakfast as we all know that it is the most important meal of the day. Thank you again and we hope to see you again real soon. More 

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