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BEST WESTERN Maple City Inn

2.0 of 5
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1 Canisteo Sq, Hornell, NY 14843-1954 (Formerly Comfort Inn)
BEST WESTERN Maple City Inn
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Ranked #1 of 3 Hotels in Hornell
A recent review
5 of 5 stars reviewed 1 week ago
Marianne B
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84 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (84)
  • Mar-May only
    (19)
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    (28)
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    (18)
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2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Our 3 sister trip was enjoyed partly by this hotel. Newly remodeled. Everything clean. Staff was very accommodating. Enjoyed our 8 day stay! Will book again in the future. Nice continental breakfast. Only thin we missed was a hot tub. Thanks for a great stay. Marianne, Marcia and Libby

Was this review helpful? Yes
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via Trip Advisor. We are glad that you had a wonderful and we hope to see you in the near future. More 

Ypsilanti, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This Best Western (formerly Comfort Inn) which always felt like home, and still does has been completely renovated including the install of an elevator for this two story hotel and it's Wonderful !!! It looks like a totally different hotel but has the same warm inviting atmosphere!!! The staff is and always have been incredible and all are so proud... More 

Was this review helpful? Yes
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to let us and others know of your experience. We here at the Best Western are super excited to have a brand new hotel and we want all of our guest to enjoy their stay with us. We hope to see you back again real soon. More 

Portland, Maine
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 15, 2015

I always have a great stay at Maple City. They are very accommodating. Last time I was here they were doing construction in my wing but ear plugs took care of that problem. This stay, I was lucky enough to get a last-minute cancelation on Graduation Weekend. The rooms are really nicely upgraded and Darlene is always friendly when I... More 

Was this review helpful? Yes
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would like to thank you for taking the time to write a review via TripAdvisor. Your concerns are very important to us, renovations will be over soon and we hope that you will return and enjoy the new hotel. I will share with Darlene your comments about her, yes she is an asset to the hotel. Again thank you... More 

Fort Hood, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 22, 2015

I stayed at Maple City Inn this past weekend with my family to attend a funeral. There are some nice things about it, they upgraded some of the features, there is now a breakfast, and the pool is a great temperature. Now for the complaints: -I stayed with my 15 month-old son and husband. While we were cleaning up his... More 

Was this review helpful? Yes 1
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would first like to sincerely apologize that your stay was anything but satisfactory, especially given the circumstances of your stay. We strive to make each and every guest experience a great one, and we obviously fell way short of our goal this time. I would like to assure you that the safety of all guests, especially our smallest, is... More 

Hornell, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

Nice rooms, but a electric room generator kicks in at 4am, rattles the whole floor, until you have to get out of bed and ask, what the heck is going on. Then told, its been a problem for awhile, then told that I am lucky not in the room right next to the generator.. Hmm.. Then told the owners know... More 

Was this review helpful? Yes 3
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via TripAdvisor. I am sorry to hear of the details of your stay with us, as this is neither the typical experience, nor service of our hotel. I can understand your frustration behind the lack of sleep when traveling, especially for business. I would like to... More 

Spokane Valley, Washington
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 28, 2014

Very attentive and friendly staff, exceptional breakfast. Train runs very close to hotel but we rarely heard it with our room being on the back side of the facility. There was a fridge, microwave and hairdryer in the room. Large stain on one of the bedspreads,hair in the bathtub, mildew on the shower surround seams.

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. As we all know that breakfast is the most important meal of the day I am glad you enjoyed it. I want to apologize for the other issues that occurred while you were here. Please give me a call at the hotel to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 17, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

I really don't know where to start. The shower curtain was torn. The sink was taped up.The bedspread had burn marks on it. Carpet was stained and smelled funny all up and down the hall. It is a run down part of town. People running up and down the street. The train is very close to the hotel and blows... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time out to let us and others know about your recent stay. I want to apologize for the problems that occurred while you were here. Please give me a call at the hotel to discuss in further detail. Kelly Kline General Manager 607-324-4300 More 

Fairview, Pennsylvania
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed September 3, 2014

This hotel, formerly Comfort Inn, is a great find in the sea of run-down hotels in the vicinity! Staff were helpful and friendly. They let us know about a near-by train, and while we appreciated the notice, it wasn't a problem for us. The train went by in the morning hours and wasn't troublesome. A great hot breakfast was included.... More 

Was this review helpful? Yes 1
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you so much for taking the time out to let us and others know about your stay. We are happy that you enjoyed your stay and that you especially enjoyed the breakfast as we all know that it is the most important meal of the day. Thank you again and we hope to see you again real soon. More 

princeton
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 29, 2014

I stayed here twice before when it was a Comfort Inn. The name may have changed, but the quality has not. I heard the same info reported by another reviewer about future renovations and prospective branding as a Best Western. I understand that the hotel may become no smoking at that point, which would be nice. The non-smoking rooms are... More 

Was this review helpful? Yes 2
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you so much for the great review. Yes all is true we will be doing major renovations to the hotel and change the name. Our staff aims to please each and every guest, we want you to feel right at home. Thanks again and we hope to see you again real soon. More 

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