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Ramada Plaza Long Island MacArthur Airport Hotel

3.5 of 5
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1730 North Ocean Avenue, Holtsville, NY 11742 (Formerly Crowne Plaza Macarthur Airport hotel)
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Ramada Plaza Long Island MacArthur Airport Hotel
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Ranked #2 of 2 Hotels in Holtsville
A recent review
3 of 5 stars reviewed yesterday
nowblue35 Clayton, Georgia
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Clayton, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

This review is about an outstanding young manager, Matt Bushmann. At the front desk when we checked in, Matt was professional and very helpful. In addition, he was training a new hire, patiently coaching her how to enter the data required on the screen for a hotels.com booking. He focused on getting the reservations, which I had incorrectly booked, sorted... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

Hotel was ok nothing special for a Ramada... Was clean & neat hotel staff was friendly & accommodating . No refrigerators or micro-waves in the rooms but for 10 a day extra they were available. I would go back but would also check other hotels in the area. Convenient to the expressway & local stores and shopping.

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Jacksonville, Florida
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel is getting old and needs some updating but room and bath were clean and comfortable. No fridge but luckily I had a cooler.Closet was an in room cabinet which was strange.

Review collected in partnership with Ramada

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Hendersonville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Our wonderful trip began when we called to find out about an airport shuttle. Matt informed us they were temporarily without a shuttle, but for the inconvenience he provided us with valtures for free breakfast which helped to offset the cost of the rental car that we incurred. From the moment we checked in with Matt, until we went to... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I was very disappointed with my stay at Ramada last week. We were preparing for my brother in laws wedding so the boys agreed to stay at the hotel to make space for girls at home. We had very cold response when we checked in and everything looked very dated but we didn't care as there was no problem with... More 

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Top Contributor
308 reviews 308 reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at this hotel must have all attended the Disney School of Customer Service. In six weeks at this hotel, I did not encounter a single rude or unfriendly employee. Matt at the desk was especially awesome!!! Unfortunately, this place has serious maintenance issues. Paint is peeling and lights are nonfunctional or broken in the stairwell. A bucket sat... More 

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Hetal P, Front Office Manager at Ramada Plaza Long Island MacArthur Airport Hotel, responded to this review

Dear melodycthomas, We truly appreciate your kind words regarding our staff, for we work extremely hard to provide our guests with excellent customer service! It is a delight to hear you had such a long period of time at our property, and were pleased with each team member you came into contact with! Matt is extremely happy to hear your... More 

LI
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ramada Plaza is a nice hotel to stay. Rooms are neat and clean. Front desk staff is super nice and professional. I was greeted by front desk supervisor Matt who made my stay extremely comfortable. He is very courteous and caring. I recommend this place with 5 stars.

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Hetal P, Front Office Manager at Ramada Plaza Long Island MacArthur Airport Hotel, responded to this review

Dear smlk, Thank you for all your kind words, and for recommending our property with "5 stars." I am glad to hear your stay with us was clean and comfortable, and that our staff provided you with excellent service! Thank you for pointing out our asset to the team Matt, who works very hard and cares about the guests who... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

This was a booking, sight unseen during a quick trip to Long Island, booked through the Wyndham reservation line. Upon arrival, very friendly staff. I ended up with a suite and was pleasantly surprised. I am very OCD about things, and other than a couple of minor maintenance issues that bothered ME more than anyone else would probably notice, the... More 

Review collected in partnership with Ramada

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Hetal P, Front Office Manager at Ramada Plaza Long Island MacArthur Airport Hotel, responded to this review

Dear Wallace C, Thank you for taking the time to write this thoughtful review of our hotel. We appreciate your feedback and honesty, and aim to provide each guest who walks through our door with "100%" satisfaction. I am glad you enjoyed your stay with us, as well as our staff and the great price on your room! However, I... More 

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