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Residence Inn Holtsville

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25 Middle Ave, Holtsville, NY 11742
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1 room 1 guest
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Residence Inn Holtsville
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152 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • English first
  • Portuguese first
  • Spanish first
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    (32)
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New York
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The professionalism, friendliness, and helpfulness of the front desk staff at the Marriott Residence Inn in Holtville, NY was outstanding. My wife and I were impressed with the entire staff. In celebration of our son's wedding, our family took out 40 rooms for a one night stay, August 8-9, 2015. The venue was 30 minutes away, in Riverhead, and we... More 

Was this review helpful? Yes
Holtsville
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Everyone from the front desk personnel to management is excellent. They are friendly and extremely personable! People complain about this hotel, as I have heard these people complain about minor things, such as why don't they have this for breakfast or that for dinner. You have kitchens in your rooms, cook something. If people treated this hotel like they do... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I am big on hotel reviews and I stay at this location many times a year and I love this hotel! The staff, the location, the cleaning crew, everything is great. I have stayed at this location 7x since January and it is consistent. Rooms are clean, staff is great especially the young lady who works the early shift always... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel is in badly need of a makeover. The décor seems circa 1980's, My room was cold and lackluster. The breakfast is served in the lobby on plastic dishes. The counter was a mess and the coffee was cold. You could not pay me to stay here again.

Was this review helpful? Yes
lauren k, General Manager at Residence Inn Holtsville, responded to this review

Dear JanetK, Thank you for your feedback regarding your stay, I'm sorry to hear that we fell short in delivering exceptional service during your stay. I have shared your comments with the management team to make sure your breakfast experience does not happen again. We hope that if returning to the area you give us an opportunity to deliver a... More 

Biloxi, Mississippi
1 review
1 of 5 stars Reviewed 1 week ago NEW

Hotel caters heavily to pet owners. Very strong and obvious smell of wet dog in the hallways at the end of each floor. Pet hair all over the stairwells each afternoon. Pet owners use the hotel premises to allow their dogs deficate and urinate in and they more often than not do not clean up after them. Signs of dogs... More 

Was this review helpful? Yes
lauren k, General Manager at Residence Inn Holtsville, responded to this review

Dear biloxiss, Our aim is to provide all guests (especially you) with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for our shortcomings and take matters like this very seriously. I would like the opportunity to speak to about your stay. Please feel free to reach me at 631-475-9500. Best... More 

Level Contributor
10 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Bed was very comfortable! Had everything in room one might need in regards to making a meal, except for food. Hot breakfast in morning w a large variety. The pool and spa were clean and enjoyed! Customer service was very pleasant.

Was this review helpful? Yes
lauren k, General Manager at Residence Inn Holtsville, responded to this review

Dear SrelheS, Thank you for your wonderful review! It is so nice to hear you had a great stay with us. Our oversized guest suites with full kitchens are perfect for making you feel like you at home. I hope the next time you are with us we can make sure you have a few breakfast options if your games... More 

CT
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came to LI in August for a baseball tournament. I was looking for a hotel that had a little bigger space to "live" in the rooms are big, there is a basketball court and pool so the kids weren't roombound when they were at the hotel. Breakfast was OK the times did not work for our tournament schedule so... More 

Was this review helpful? Yes
lauren k, Manager at Residence Inn Holtsville, responded to this review

Dear LisaSPCT, Thank you for reviewing our hotel! I am glad to hear you enjoyed our property and the amenities we have to offer. We are conveniently located to Baseball Heaven and nearby restaurants so it makes it easy for our families that travel to our hotel for baseball. It is great that you were able to take advantage of... More 

Boston, Massachusetts
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was clean and well appointed. The staff was very nice and helpful. My only issue was that the sleeper sofa was VERY uncomfortable!!!! Our room was very quiet since we were on a high floor and at the end of the hallway. Other people in our group were next to a room where a dog barked all night... More 

Was this review helpful? Yes
lauren k, Manager at Residence Inn Holtsville, responded to this review

Dear KPDandCo, Thank you for taking the time to review our hotel! I am pleased to hear our staff and property met your expectations. We take great pride in making sure every guest experience is a memorable one. I am so sorry to hear the sleeper sofa was not comfortable in your suite. If your travels bring you back to... More 

Stockholm, Sweden
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We decided to visit the Hamptons for the first time this summer but both in East Hampton and Montauk we did not find any hotels that suited our budget. I'm a silver member of the Marriott chain and I loved staying at their hotels so I decided to look for a Marriott hotel in the vicinity and found this Residence... More 

Was this review helpful? Yes
lauren k, Manager at Residence Inn Holtsville, responded to this review

Dear Giulia73, Thank you so much for reviewing our hotel! I am so happy to hear our location was ideal for your visit to Long Island. I also want to thank you for being a loyal Silver Elite member and choosing Marriott during your travels. I will be sure to share your wonderful review with our team. We look forward... More 

Long Island
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 5, 2015

As a native Long Islander looking for a Marriott that was drive able to Montauk it was between this location and the Hauppage Residence Inn. I have stayed here before as well as all surrounding Marriott's. It IS in the middle of a parking lot just off of the Long Island Expressway. There is a movie theater, Chili's, Subway Cafe... More 

Was this review helpful? Yes
lauren k, General Manager at Residence Inn Holtsville, responded to this review

Dear JMACKLongIsland, I am so sorry to hear that our performance did not reflect our exceptional service that we commit to deliver to our guests. I am very disappointed that there were missed opportunities during your stay and I can understand your frustrations. I’m very pleased to hear that our associates did do their best to take care of you... More 

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