Handicap room was a darken cave. Wireless did not work throughout-a must that I emphasized to the person that took reservations.. Changed rooms but no help. Left after one night. Front staff nice and apologetic, but no solutions. Said the wireless was being repaired the next day. Even their "updating" could use updating, especially bedding and pillows. We will avoid...
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We are very sorry for this unhappy stay at our motel. Since this visit we have updated 30% of our rooms with new bathrooms, sinks, wallpaper, carpets, bedding and a better wireless internet system for the entire property. We will continue to make improvements through this 2012 calendar year and into next year. You will be pleased with our accommodations...
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Very pleased with my stay. Office personnel curtious and room was very clean. I also felt safe. Close to town.
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My children and I stayed here while dropping my son of at West Point. Looks decent from the pictures and the price is affordable. The proximity to West Point is excellent...and that is about it. The room was soooo outdated, from at least the 80's. Mattress and box springs were stained, as was the carpet. It took all night to...
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We are completely surprised by this review. If there were issues with the room it should have been brought to our attention within a reasonable time after discovering the problems. To date we are unaware of any of rooms with such problems. Our business completely depends on the satifaction of our customers for its survival. It's obvious from the photo...
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This motel is within walking distance of Thayer Gate at West Point. The room was very comfortable, everything very clean and in working order. Service was very good. A nice continental breakfast was laid out in the lobby in the morning. Will definitely stay again when visiting West Point.
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We, at the West Point Motel, greatly value your kind words about our motel. Over the next six months we will continue our renovation work here. Up grades will be done to all our rooms. Guests visiting us will definitely see the improvements to our wonderful motel. Once again we thank you for your comments.
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This facility provides basic necessities. Be sure to confirm your rate- the rates vary and it's not clear from the confirmation receipt given from online booking what you will be paying. AC units are very loud. There are better accommodations nearby for similar rates.
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We are always striving to improve our motel to our guests. And we are very careful in the publishing of our rates. If there is indeed a problem with what the rate was quoted and what was charged, we will correct it as soon as possible. Our customers always come first. Thanks for your comments.
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My sister and I came up with our parents at the end of April for my father's class reunion at West Point (they stayed at the Thayer). We arrived Thursday and left Sunday. We had booked online at what we thought was $82 per night (and I had called to confirm that rate), but the confirmation showed an average $110...
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We live near West Point, and frequently have cadets familys come to visit, we always recommend the West Point motel, and have never been disappointed! It is close to the West Point Gate, and the many shops, restaurants and museum in Highland Falls. Room Rate seems about a third of the Thayer Hotel, and the rooms are clean and well...
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Made a reservation weeks in advance and canceled on the same day, they charge $25.00 for canceling. I could understand it if was 24-48 hours before the stay, but almost 2 weeks before the stay , what a rip off! Any respectable hotel would allow you to cancel without a cancelation fee.
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I have taken a high school group to West Point for two nights lodging for the past twenty years. The staff and owners of the West Point Motel have always been accomodating and my multiple decade visits have seen at least three major renovations of the facility. The chaperones independently commented on the great rest they had on the new...
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Our family stayed here so that we could take our son to the Military Academy for a tour. The motel was recommended by the lady in admissions, but I am not sure when she last saw the state of things. The corners in the bathroom were filthy, there was a musty smell in the room, I would guess that the...
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