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Comfort Suites Rochester

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2085 Hylan Dr., Henrietta, NY 14623
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Best prices for: 1 room 1 guest
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Comfort Suites Rochester
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115 Reviews from our TripAdvisor Community

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Traveler rating
    40
    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Marysville, Ohio
Level Contributor
195 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel. We stopped on our way through New York, without a reservation. Room was comfortable and spacious. Bathroom was more than ample and the lighting was excellent. Breakfast bar was rather small, but adequate. Front desk staff were attentive and nice. We would stay here again.

Was this review helpful? Yes
GeneralManagerny007, Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see you again soon. Kind... More 

Depew, New York
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel is not fancy but the room was clean and a good size.Pool is in an odd place on first floor but our kids didnt care and had fun.Breakfast was not for anyone looking for great eggs and meat,more like waffles,donuts and cereal.A Cracker Barrel right next door.I have no complaints about this place.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for your comments. I am glad that your family was able to enjoy our hotel during your visit to Rochester Institute of Technology. Our location to so many great restaurants and spacious rooms make us a great place for families to stay. I hope to see you again the next time you come to Rochester. Brent Palmer General... More 

Speedway, Indiana
Level Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I thought the outside appearance was great. Everything was great with the layout and the staff. Easy In easy out! The room was laid out nicely. Had a dining table Microwave, refrigerator, and a sofa. The sofa, however, was cheap and past it's replacement date. I would rate this hotel higher except for that. I also saw evidence that they... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Brent Palmer... More 

Atlanta, Georgia
Level Contributor
81 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Older hotel with poorly designed placement of the pool. Visible from lobby. Moreover, chlorine smell penetrates lobby and breakfast area. The entry door is narrow and not automatic making entry for seniors and handicapped persons very difficult, especially with baggage carts. Our room was nice and clean. Staff was very professional.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Brooklin, Canada
Level Contributor
211 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed May 27, 2015

If you are used to staying in the regular Comfort Suites configuration, you will be disappointed here. It seems to be an old Country Inns by Carlson property redecorated. It is certainly not a suites in any way. The room we are in is clean and comfortable with fridge and microwave. It is large and has an upholstered chair, as... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

I would like to thank you for your detailed review of our property. I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you... More 

Burnt Hills, New York
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed May 27, 2015

From the stained chairs in room, to the dirty bathroom floor, having to make up the sofa bed myself (after informing them we would need it) to seeing the disgusting stained mattress on the sofa bed...I did NOT sleep well. Then, lousy coffee and couldn't get near breakfast counter at 8:15 am! Wasn't worth it once I did manage to... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a Trip Advisor Review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness of your room during this trip. Your satisfaction is important to us and we will be using the feedback you provided... More 

Maine
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 26, 2015

Although hotel was full, the hallways were quiet all three nights. Rooms were squeaky clean, king bed was wonderfully comfortable, breakfast was fine and worth doing, front desk was very helpful. We were staying here to attend the U of Rochester graduation and would recommend it for that event and for the annual Lilac Festival. Entire hotel is smoke-free.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see... More 

Bethesda, Maryland
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed May 25, 2015

Given that this hotel still had rooms available Memorial Day week-end, I should have known what to expect. I called 5-6 hotels before finding rooms at this one. This hotel is conveniently located right off Route 390, not far from a shopping plaza. By the star system, I'd give it a low 3 to a high 2 based on service,... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction and security is very important to us. We are a very safe hotel and our staff makes random walks of the... More 

Toronto, Canada
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed December 27, 2014

The location is convenient to highways, the airport, a big mall, the city, and universities. It is on what looks like a vacant lot in a space shared with a Homewood Suites, a Cracker Barrel and an interchange of an interstate. It has a nice little indoor pool and the rate includes parking, internet, and breakfast in a child- dominated... More 

Was this review helpful? Yes 3
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Brent Palmer... More 

Derby Line, Vermont
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 3, 2014

Actually about a mile or so north of the thruway which is a big plus. The staff was welcoming and check in a breeze. The room we had faced south and was exceptionally quiet. Breakfast was tops with fresh choices. The clean, heated pool although not large was actually warm- a big bonus in this age of save energy and... More 

Was this review helpful? Yes
GeneralManagerny007, Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see... More 

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