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All 16 Henrietta hotels

Comfort Suites Rochester

2.5 of 5 Hotel   |   2085 Hylan Dr., Henrietta, NY 14623
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Ranked #8 of 16 hotels in Henrietta
A recent review
4 of 5 stars reviewed 6 days ago
Barbara B Monmouth, Maine, United States
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102 people have reviewed this hotel

Traveler rating
    38
    45
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See reviews for
43
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Monmouth, Maine, United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel because it is close to RIT. The room was quiet, clean and close to campus - everything we wanted plus breakfast! We had a king size bed with a sofa bed. The room was equipped with a refrigerator, microwave, and coffee pot, cable tv and free wi-fi. The pool area was very clean. Will stay... More

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GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you during your trip to RIT. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you with superior service and... More

Prospect, pa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed here twice before when coming to check out the RIT campus as it is in a great location. We were looking forward to this stay also. Everyone that works there is great but the room was not as nice as what we normally stay in. The furniture-chairs and fold out bed appeared stained and not real clean.... More

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. As you know from your previous stays this is not the quality room that we normally provide. Your satisfaction is... More

Quebec City, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night at this hotel during a trip to Pittsburg. We choosed this hotel because we wanted to stop for sleeping on way. This hotel is located near the I90 NY Thruway, 1h from Buffalo. The room was very spacious and clean. It was well equipped with a king size bed, a couch, a microwave and a fridge.... More

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GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you during your trip to Pittsburgh. Being so close to I-90 makes us a great stopping point. We sincerely appreciate for your time and valuable feedback and hope you will... More

New York
Top Contributor
50 reviews 50 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 26, 2014

The Comfort Suites is a nice casual inn just off I-390. It is about 5 miles from I-90. This inn is great for one night stays if you're just driving by at night. We came in to the hotel at 12:00 AM and we had no reservation and it took us 3 minutes at front desk. The room was comfortable... More

Was this review helpful? Yes 1
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

I am glad that we were able to accommodate you during your trip. Being so close to I-90 makes us a very convenient stop during those long trips. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Rochester. Kind... More

Rochester, New York
1 review
5 of 5 stars Reviewed July 11, 2014

This is one of the motels I overlook because it sits back from the road. But my opinion changed when I was in a dilemma and I needed a good nights sleep. The service was excellent and the room that I stayed in was roomy and comfortable!!! I had a great nights sleep. A special shout out to Mr. Tim... More

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GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for your comments. I am glad that you were able to find us and enjoy our hotel during your visit to Rochester. We pride our selves on our service and I am glad that our team was able to take such good care of you. I hope to see you again the next time you come to Rochester.... More

Middletown, New York
Top Contributor
79 reviews 79 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 24, 2014

I recently just stayed here 2 weeks ago for a tournament. I was in contact with Christina who was great to deal with. She helped me with planning our teams stay and provided me with everything I requested. We checked in really late almost midnight with 2 small children and the front desk couldn't have been nicer. The free continental... More

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GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for allowing us to host your team while visiting Rochester! I am sorry you missed your plans because your bed was too comfortable, but I am glad you were able to get some rest. We hope to see you again soon! Brent Palmer General Manager More

Chicago, Illinois
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 20, 2014

This hotel was a welcome rest stop after a long day of driving. We were greeted with a very, very quiet hotel and mostly friendly service. We arrived late and noticed the parking lot was oddly empty (not usually a good sign). Inside, the desk agent was polite, but not exactly friendly. I don't often stay at Comfort Suites, so... More

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for making us a rest stop during your long trip. Our spacious rooms make us a great place to spread out and relax after a long day in the car. I am glad you enjoyed your stay and we hope to see you again soon. Brent Palmer General Manager More

Utica, New York
Top Contributor
56 reviews 56 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 15, 2014

The type of room you'd expect with this chain. Great value and a safe location. Typical breakfast buffet. It's free and the coffee is good. We arrived after midnight and had a room fast. You won't get room service here. Very friendly staff.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see... More

Plainfield, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 2, 2014

This Comfort Inn was a nice surprise. The room was very nice (king bed) with microwave and refrigerator. The furnishings seemed to be new. The staff was very pleasant and helpful. I would definitely stay here again if in the area.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Brent Palmer... More

Toronto, Ontario, Canada
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 29, 2014

Liked: Window opened; blackout shades that closed all the way; pool; buffet (no Sunday brunch at the restaurant, but reasonable enough for a breakfast); pool; fridge and microwave. For me the bed was too firm, but that is a matter of choice. Bed linens and pillows were good. Well situated near the highway, but without the noise. Close to all... More

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see you again soon. Kind... More

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Additional Information about Comfort Suites Rochester

Address: 2085 Hylan Dr., Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
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Also Known As:
Comfort Suites Rochester Hotel Rochester
Rochester Comfort Suites

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa. ... more   less 
Number of rooms
66

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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