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Comfort Suites Rochester

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2085 Hylan Dr., Henrietta, NY 14623
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Comfort Suites Rochester
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112 Reviews from our TripAdvisor Community

Traveler rating
    40
    48
    13
    7
    4
See reviews for
48
19
8
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (112)
  • Mar-May only
    (32)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (12)
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Atlanta, Georgia
Top Contributor
77 reviews 77 reviews
73 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Older hotel with poorly designed placement of the pool. Visible from lobby. Moreover, chlorine smell penetrates lobby and breakfast area. The entry door is narrow and not automatic making entry for seniors and handicapped persons very difficult, especially with baggage carts. Our room was nice and clean. Staff was very professional.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Brooklin, Canada
Top Contributor
208 reviews 208 reviews
45 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

If you are used to staying in the regular Comfort Suites configuration, you will be disappointed here. It seems to be an old Country Inns by Carlson property redecorated. It is certainly not a suites in any way. The room we are in is clean and comfortable with fridge and microwave. It is large and has an upholstered chair, as... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

I would like to thank you for your detailed review of our property. I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you... More 

Burnt Hills, New York
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

From the stained chairs in room, to the dirty bathroom floor, having to make up the sofa bed myself (after informing them we would need it) to seeing the disgusting stained mattress on the sofa bed...I did NOT sleep well. Then, lousy coffee and couldn't get near breakfast counter at 8:15 am! Wasn't worth it once I did manage to... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a Trip Advisor Review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness of your room during this trip. Your satisfaction is important to us and we will be using the feedback you provided... More 

Maine
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Although hotel was full, the hallways were quiet all three nights. Rooms were squeaky clean, king bed was wonderfully comfortable, breakfast was fine and worth doing, front desk was very helpful. We were staying here to attend the U of Rochester graduation and would recommend it for that event and for the annual Lilac Festival. Entire hotel is smoke-free.

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see... More 

Bethesda, Maryland
Top Contributor
118 reviews 118 reviews
21 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

Given that this hotel still had rooms available Memorial Day week-end, I should have known what to expect. I called 5-6 hotels before finding rooms at this one. This hotel is conveniently located right off Route 390, not far from a shopping plaza. By the star system, I'd give it a low 3 to a high 2 based on service,... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction and security is very important to us. We are a very safe hotel and our staff makes random walks of the... More 

Toronto, Canada
Top Contributor
67 reviews 67 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 27, 2014

The location is convenient to highways, the airport, a big mall, the city, and universities. It is on what looks like a vacant lot in a space shared with a Homewood Suites, a Cracker Barrel and an interchange of an interstate. It has a nice little indoor pool and the rate includes parking, internet, and breakfast in a child- dominated... More 

Was this review helpful? Yes 3
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Brent Palmer... More 

Derby Line, Vermont
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2014

Actually about a mile or so north of the thruway which is a big plus. The staff was welcoming and check in a breeze. The room we had faced south and was exceptionally quiet. Breakfast was tops with fresh choices. The clean, heated pool although not large was actually warm- a big bonus in this age of save energy and... More 

Was this review helpful? Yes
GeneralManagerny007, Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see... More 

Boulder, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2014

Stayed 3 nights for a business trip. Staff was extremely helpful and courteous. I had to ship several boxes to and from the property and the level of service was fantastic. There is a great grocery store close by so you can make great use of the fridge and micro. Would stay again.

Was this review helpful? Yes 1
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see... More 

Monmouth, Maine, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2014

We stayed at this hotel because it is close to RIT. The room was quiet, clean and close to campus - everything we wanted plus breakfast! We had a king size bed with a sofa bed. The room was equipped with a refrigerator, microwave, and coffee pot, cable tv and free wi-fi. The pool area was very clean. Will stay... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you during your trip to RIT. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you with superior service and... More 

Prospect, pa
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 21, 2014

We have stayed here twice before when coming to check out the RIT campus as it is in a great location. We were looking forward to this stay also. Everyone that works there is great but the room was not as nice as what we normally stay in. The furniture-chairs and fold out bed appeared stained and not real clean.... More 

Was this review helpful? Yes
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. As you know from your previous stays this is not the quality room that we normally provide. Your satisfaction is... More 

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