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Extended Stay America - Rochester - Henrietta

2.5 of 5
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700 Commons Way, Henrietta, NY 14623
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Extended Stay America - Rochester - Henrietta
Best prices for: 1 room 1 guest
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Ranked #13 of 16 Hotels in Henrietta
A recent review
4 of 5 stars reviewed 2 weeks ago
Mark J
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 weeks ago

Always friendly helpful staff, I seem to run into Glen often with checkins and he (like all others I have encountered-i will make a note of more names next stay) have always been happy,polite and helpful..I travel with my service dog and he has room to walk outside and get some excersise. Rooms are clean however, my second stay I... More 

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St. Thomas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Overall appearance seemed good, clean room and everything worked. I used the "be our guest" passes and they let me use both. Only complaint I have would be minor miscommunication that was easily fixed with my be our guest passes. Other than that it was your typical extended stay. Very friendly front desk.

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding your fresh, clean room. I am sorry to hear about the confusion with your length of stay, and I will surely train the front desk associates to handle these situations more effectively in the future. Once more, thank you for posting your review.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 23, 2015

We were here to see our son graduate from college.... The front desk staff was very nice & that is where the nice ends. The room is dirty, the handle bar in the shower has mold all over it. The dresser has serious signs of wear & tear & has clearly been wiped down with something that damaged the finish.... More 

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that the cleanliness of your room did not meet your expectations. As this hotel’s manager, I can assure you that I have spoken with our housekeeping staff about cleanliness of the guest rooms to ensure your experience is not repeated. I am... More 

Parsippany, New Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 19, 2015

I stayed for one night in May. I was in the area for a graduation and like every other hotel, Extended Stay America - Henrietta had jacked their prices up. I suppose you could call this supply and demand, but at three times the cost of their normal advertized rate, I found the $150 charge to be a bit on... More 

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our property. I'm pleased to hear that you found our guest rooms fresh and clean; however, I'm sorry to hear that your stay was not what you expected. Graduations have the hotels very busy, and I'm sorry that this delayed your check-in. I will look at scheduling more staff during these... More 

Newville, Pennsylvania, United States
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 16, 2015

A little difficult to find, through a plaza parking lot. Nice size room with micro. frig. sink and cook top. Decor and furnishings were bland. Bed and pillows were satisfactory. Our non-smoking room smelled of smoke, moved to adjoining room. Breakfast to go muffin and coffee was often empty...no place to eat, meant to take back to room or with... More 

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Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Steve - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was less than perfect. I discussed your comments with our team, and we are putting more effort into improving customer service. I am grateful for... More 

Queensbury, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 17, 2015

This hotel does not offer daily maid service if you are staying more than one day. Guest have to empty their own garbage and bring dirty towels to desk to get new ones. I would say other than that I had a nice comfy stay

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we met your expectations by providing you with a clean and comfortable stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

toronto
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 17, 2015

Overall this was a good stay.it was exactly what we needed Having been caught in the snowstorm we didn't have too many options as we were traveling with our pet and needed a place to stay as the weather was getting worse. The staff on the front desk were very accommodating(Priscilla) and were helpful. Our room smelled fresh and was... More 

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Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that Pricilla was able to accommodate you and that your room met your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Rochester, New York
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed December 27, 2014

We stayed one night at this hotel prior to attending a holiday party nearby. It was certainly functional, not fancy. Had to ask for silverware and plates for the mini kitchen, which was no problem. Staff was very friendly. Don't expect much for breakfast, just cereal bars, some fresh fruit, packaged muffins. Met our needs for the price.

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to tell us about your stay. We are sorry to hear that our grab-and-go breakfast did not meet your expectations; however, we are glad that you enjoyed your stay and our friendly staff. We will review your feedback and look into adding to our breakfast selection. Thank you again for your review. We hope... More 

Chennai (Madras), India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

I stayed here for close to 2 weeks as part of my official trip. The hotel is decent with good rooms. It has got a basic kitchen which is quite useful for those who want to cook. The front desk staff are helpful. Jim in particular It has many restaurant's nearby. Also has a supermarket chain at walking distance. Some... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with our staff and your room. I apologize that you were not satisfied with the cleanliness of our hotel. I will be meeting with our housekeeping staff to ensure this does not occur in the future. Still, we are happy... More 

Rochester, New York, United States
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 18, 2014

We stayed here about a week. We got a large corner room with two double beds. The hallways smelled weird, maybe combo of pets and cigarettes. The room was clean, kitchen was a bit light on dishes and pans but usable and they will give you more if you ask. Quite at night. A large number of the residents were... More 

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Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Hi Patricia, Thank you for your recent review of your stay. We appreciate the kind comments about the cleanliness of our rooms; however, we apologize that the odor in the hallways wasn't as fresh as it could be. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I invite you to contact... More 

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