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Extended Stay America - Rochester - Henrietta

2.5 of 5
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700 Commons Way, Henrietta, NY 14623
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Extended Stay America - Rochester - Henrietta
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Ranked #13 of 16 Hotels in Henrietta
A recent review
3 of 5 stars reviewed 3 days ago
NJ_Diver79 Parsippany, New Jersey
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64 reviews from our community

Traveler rating
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    18
    14
    5
    12
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24
8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Parsippany, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed for one night in May. I was in the area for a graduation and like every other hotel, Extended Stay America - Henrietta had jacked their prices up. I suppose you could call this supply and demand, but at three times the cost of their normal advertized rate, I found the $150 charge to be a bit on... More 

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Newville, Pennsylvania, United States
Top Contributor
67 reviews 67 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 16, 2015

A little difficult to find, through a plaza parking lot. Nice size room with micro. frig. sink and cook top. Decor and furnishings were bland. Bed and pillows were satisfactory. Our non-smoking room smelled of smoke, moved to adjoining room. Breakfast to go muffin and coffee was often empty...no place to eat, meant to take back to room or with... More 

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Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Steve - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was less than perfect. I discussed your comments with our team, and we are putting more effort into improving customer service. I am grateful for... More 

Queensbury, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 17, 2015

This hotel does not offer daily maid service if you are staying more than one day. Guest have to empty their own garbage and bring dirty towels to desk to get new ones. I would say other than that I had a nice comfy stay

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we met your expectations by providing you with a clean and comfortable stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 17, 2015

Overall this was a good stay.it was exactly what we needed Having been caught in the snowstorm we didn't have too many options as we were traveling with our pet and needed a place to stay as the weather was getting worse. The staff on the front desk were very accommodating(Priscilla) and were helpful. Our room smelled fresh and was... More 

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Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that Pricilla was able to accommodate you and that your room met your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Rochester, New York
Top Contributor
69 reviews 69 reviews
47 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed December 27, 2014

We stayed one night at this hotel prior to attending a holiday party nearby. It was certainly functional, not fancy. Had to ask for silverware and plates for the mini kitchen, which was no problem. Staff was very friendly. Don't expect much for breakfast, just cereal bars, some fresh fruit, packaged muffins. Met our needs for the price.

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to tell us about your stay. We are sorry to hear that our grab-and-go breakfast did not meet your expectations; however, we are glad that you enjoyed your stay and our friendly staff. We will review your feedback and look into adding to our breakfast selection. Thank you again for your review. We hope... More 

Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

I stayed here for close to 2 weeks as part of my official trip. The hotel is decent with good rooms. It has got a basic kitchen which is quite useful for those who want to cook. The front desk staff are helpful. Jim in particular It has many restaurant's nearby. Also has a supermarket chain at walking distance. Some... More 

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Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with our staff and your room. I apologize that you were not satisfied with the cleanliness of our hotel. I will be meeting with our housekeeping staff to ensure this does not occur in the future. Still, we are happy... More 

Rochester, New York, United States
Top Contributor
53 reviews 53 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 18, 2014

We stayed here about a week. We got a large corner room with two double beds. The hallways smelled weird, maybe combo of pets and cigarettes. The room was clean, kitchen was a bit light on dishes and pans but usable and they will give you more if you ask. Quite at night. A large number of the residents were... More 

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Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Hi Patricia, Thank you for your recent review of your stay. We appreciate the kind comments about the cleanliness of our rooms; however, we apologize that the odor in the hallways wasn't as fresh as it could be. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I invite you to contact... More 

boston
Top Contributor
97 reviews 97 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed October 19, 2014

We attended my daughter's family weekend at RIT this weekend. Unfortunately we were very late booking a hotel. We needed a hotel that takes pet as we were bringing our Maltepoo and this was the only hotel available at the time I booked. My husband and I (family) travel a lot and so far this is the worst hotel ever.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. As this hotel’s manager, I can assure you that I will review our policies with our housekeeping and maintenance staffs and retrain them... More 

Vancouver, BC
Top Contributor
138 reviews 138 reviews
30 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed October 11, 2014

We got this place via a Priceline bid on a busy Rochester weekend. I was worried, given the very negative reviews here. And I have to say that I just don't get it. I've stayed at high end and low end places, and this one is solidly average. The front desk staff (Jim in particular) was helpful, and when I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments regarding the friendliness of our staff and our ability to accommodate your request for a larger room. We are happy that you had an opportunity to stay with us and provide us with feedback about our recent renovations. Thank you again for your... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2014

Rooms a Dirty, smells like facilities for homeless, everything are so old and seems like business go down. I need 1 hour to describe every bad thing of this "hotel"... No dryer! Linen are used and not clean!!! Queen size bed - looks like bed for 11 years child. NEVER AGAIN

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room did not meet your expectations. We can assure you that we have begun taking the strides necessary to ensure that we provide our guests with comfortable and clean rooms. We continually work to improve our hotel, so we really appreciate you... More 

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