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Residence Inn Rochester Henrietta

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1300 Jefferson Road, Henrietta, NY 14623
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1 room 1 guest
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Residence Inn Rochester Henrietta
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165 Reviews from our TripAdvisor Community

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Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (37)
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Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Booked the 2 bedroom "Presidential Suite" here for a night. While the room was large with 2 baths, the whole place was unbelievably cold upon arrival (52F). Right away we turned on the furnace and set it to 72F. Over an hour later, we had only barely hit 60F. In the end we had to turn on the oven to... More 

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Boling, Texas
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We unexpectedly had to stay over night in Rochester. We got this for our family of six. I do not like how you have to walk a maze to get to your room. Also frustrating because NOOOoO parking. The room was clean and lots of room for us. It had a loft with stairs for the upstairs bedroom and bathroom....... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Cljttravel, we are glad that you enjoyed the larger room. We are soon going to be done with one of our phases of construction and the parking issues you encountered should be remedied. I hope that you will join us when our renovations are over. Thank you for staying. More 

Buffalo, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was clean and comfortable. However, they were doing construction and parking was hard to come by and people were forced to make their own parking spots. Also, the breakfast in the morning was not great. The eggs were spongy. We did enjoy the oatmeal and fresh fruit.

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Lauren H. thank you for staying with us. Parking during our renovation is at a premium but we do offer extra parking throughout the property and would be very willing to assist any of our guests in finding the proper space. Moreover, I apologze for the eggs on our buffet-we provide a varied amount of items and I will check... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

1st the Good: The rooms were clean and nice, the staff at the front desk were friendly and helpful, Breakfast was "ok" (That is a compliment in my book when it comes to continental breakfasts) The not so good: Parking is horrible. If you show up after 7 pm like we did, bring your hiking boots, because your going to... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Tom W thank you for sharing your comments. We are glad that you enjoyed your stay overall. Parking during renovation is very tight and with the addition of the new tower we will have quite a bit more spots available. I hope that you will join us once we are completely done. More 

California Desert, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed there many times over two decades. The place is dirty, noisy, and found mold, a lot of mold in the bathroom. I tried to complain to the GM Hulio but was told don't, he never listens, doesn't care!

Was this review helpful? Yes 1
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Dear Andrew I am saddened that you will not be returning and more so that I did not have the opportunity to speak to you. I welcome any and all input from our guests as this is the only true way to overcome our challenges and insure quality service. Please feel free to contact me at the hotel directly. More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first time staying at a Residence Inn. I was pleasantly surprised. The fully equipped room allowed me to store some of my own food. The included breakfast had great choices. The staff are very welcoming. I would stay here again.

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Thank you for staying with us. I am glad that the staff and hotel were to your liking and you were able to enjoy your stay. More 

Cardiff, United Kingdom
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 11, 2015

We only stayed here for one night and after a very long drive we checked in. We noticed that the hotel had the pod/condo style (which I love) The staff were outstanding and extremely helpful. Helped with places to eat and also had a great list of places to go. The breakfast area was lovely and big. The staff there... More 

Was this review helpful? Yes 1
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Wendy M I am glad that you were able to have such a great time at the hotel. As we continue our renovations I am sure that you will enjoy it even more with the addition of the new rooms and the new lobby. Thank you for staying with us. More 

Bunker Hill, West Virginia
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 7, 2015

We enjoy staying at the Residence Inn hotels whenever we cannot gain access to one of our timeshares. They come fully equipped full size kitchen and refrigerator plus a nice hot breakfast every morning. At this location, we had a great room with a fireplace and we could not have been more comfortable. The hotel is very convenient to all... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Ron C. We are so glad that you had such a great time at the hotel. We most definitely try to make the experience away from home as comfortable as possible and we seemed to succeed with you. I hope that you will come again. More 

Level Contributor
207 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 20, 2015

I came with my fiancé on a business trip and I really enjoyed my stay. The hotel is having some construction but other than that the ammenities were wonderful. The staff was very friendly and they have breakfast every morning and snacks downstairs later. The room has a fridge & microwave in the kitchen. Totally be back. Loved the stay.... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Sadie I we are so glad that you had such a great stay. As you can see we are under construction and soon will have a brand new hotel to offer al of our guests. I hope that you will join us when the new tower is completed. More 

Rochester, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 14, 2015

We stayed here just to enjoy a night away from home but we picked the wrong hotel for that! Upon check in there was no parking which I admit was after the usual checkin time because we went to dinner first. We drove around the parking lot for about 10 minutes before we could finally get a parking space. Then... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

babtwomangirl77, thank you for sharing you experience with us and my apologies. Parking is tight during this time due to occupancy and our renovations and we do have ample parking in front of the hotel and the neighboring business. I agree that a basketball at 7am is out of hand and I can assure you that we do not allow... More 

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