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Residence Inn Rochester Henrietta

Certificate of Excellence
3.0 of 5
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1300 Jefferson Road, Henrietta, NY 14623
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Residence Inn Rochester Henrietta
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Ranked #6 of 16 Hotels in Henrietta
Certificate of Excellence
A recent review
4 of 5 stars reviewed 5 days ago
J W Chicago, Illinois
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154 reviews from our community

Traveler rating
    56
    63
    19
    9
    7
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66
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Top Contributor
126 reviews 126 reviews
49 hotel reviews
299 helpful votes 299 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A short drive north of I90, this is a nice place to stay when traveling. Check in and checkout was efficient. Free breakfast was a nice touch. Kitchen has a full sized refrigerator and microwave. Beds were comfortable and bathrooms were clean. We would stay here again.

Was this review helpful? Yes 3
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

JW I am glad that we could make your stay a pleasant one. I hope that you will stay with us again in he near future. More 

Calgary, Canada
Top Contributor
120 reviews 120 reviews
19 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am relocating to Rochester, NY from Calgary, AB for work. My company put me in the Residence Inn in Henrietta from late April to mid May. I stayed almost a month and my experience was excellent. Moving Internationally is stressful let alone domestically. But the staff were very helpful accomodating to my requests. It made the stress of my... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Karma203 I can not thank you enough for your kind words and we are very glad that you enjoyed your stay with us. I know that moving can be stressful and hopefully we were able to offer you a place to unwind during those trying times. We hope to see you soon and best of luck on the move. More 

Gloversville, New York
Top Contributor
96 reviews 96 reviews
43 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here while visiting my daught at school. Yes the hotel is being renovated and I am not sure if they are putting people into the new part yet or not. We stayed in the older part of the hotel, which does have its drawbacks, creeky floors etc. a year ago we stayed at an older Residence inn in Massachusetts... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

ms12078 thank you for staying with us. We expect the new tower to be opened by September and will be rehabbing the existing tower, where you stayed as well. By the end of November all of our rooms will be brand new and completely interior-we look forward to having you stay with us again. More 

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We arrived after a very long trip from Philadelphia so very much appreciated the warm welcome at the Residence Inn: comfortable suite with plenty of room for the teenager who needed some privacy, well equipped kitchen that enabled us to have a homey meal with provisions picked up from the Wegman's down the street, the exercise fanatic was pleased by... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Detemita thank you so much for staying with us. I am glad that the family had a great time over the weekend and were able to enjoy the back yard tv. More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is an older Residence Inn and it shows. My room was in desperate need of a makeover, and maybe a little construction. The entire floor of the room (I was on the second floor) was severely, and I mean SEVERELY, sloped towards the middle. The rooms appearance needed a refresh and a thorough cleaning. There was a smell that... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Brian thank you for sharing your comments with us. I apologize for the challenges you faced during your stay but am very glad to tell you that we are in the process of reconstructing the property. The issues that you encountered will soon be gone and we will have a new Generation 9 Residence Inn with al interior rooms. I... More 

NY
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This hotel is under construction. It is loud. It is disruptive. It wakes up guests in the morning. It affects guests all day, including Saturdays. It consumes virtually all of the parking near the rooms. There is mud. There is no use of fireplaces in the room. There is no use of a primary stairway to exit to the outside.... More 

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velezgm, Manager at Residence Inn Rochester Henrietta, responded to this review

Armonjoy, Thank you so much for the feedback. I can understand how each of these issues would make your stay with us unpleasant. I deeply apologize for any inconvenience this caused. I will speak with our staff to ensure that all information about the current renovation process is portrayed to our guests adequately. If you would like to speak more... More 

Seattle, Washington
Top Contributor
53 reviews 53 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed April 6, 2015

This was a disappointing experience to say the least. At least until the renovations are done -- which will be a while -- I would recommend staying elsewhere. The construction noise started at 6:15 am, with loud conversations in the parking lot among construction contractors. Then the actual construction noise started before 7 am. As other reviewers have said, the... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Hamvestor, thank you for sharing your comments with us. I apologize for the issues you encountered during your stay with us. I find it very disconcerting that you were awoken at such an early hour by construction and I will most definitely be looking into this. Moreover, there is no reason you should have had internet issues to that severity... More 

Rochester, NY
Top Contributor
65 reviews 65 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 3, 2015

I live locally but had a team of people from out of town in for dawn-to-dusk meetings for a week, so I decided to stay at the same hotel with them. The rooms were large and comfortable, the breakfast was good, and the people were very nice. The only downside was that we had had so much snow that the... More 

Was this review helpful? Yes 1
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

I am glad that we were able to meet your expectations during your stay. I agree that the larger suite rooms do tend to give you more space to meet and move around. I hope that you were able to accomplish all you had to do. Thank you for staying with us and we hope to see you again. More 

Toronto, Canada
Top Contributor
100 reviews 100 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 15, 2015

We stayed at the Residence Inn with 4 families to go to the Museum of Play. Two families each stayed in a 2 bedroom suite which was perfectly suited for our needs. There was a perfect amount of room, clean rooms and kitchen for the little kids treats and food. We would definitely be back to stay here again when... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Devilsteeth, the Museum of Play is a great place and truly is one of Rochester's best attractions. I am glad that we were able to make your stay a bit more comfortable and hopefully we will see you again soon. More 

New Jersey
2 reviews
5 of 5 stars Reviewed February 5, 2015

My sister and I stayed here when my daughter was at the Strong Memorial Hospital in Rochester for a medical emergency. The staff couldn't have been nicer or more accommodating. Julio worked magic to make sure we have rooms for our entire stay, even when additional family members arrived. The staff was always friendly asked every day how my daughter... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Tourkeys, I am glad that we could make your stay just a little bit less stressful during this time. I am so glad to hear that your daughter is doing better and I truly hope that we will see you again under different circumstances. Best of Luck!! More 

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