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Residence Inn Rochester Henrietta

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1300 Jefferson Road, Henrietta, NY 14623
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Residence Inn Rochester Henrietta
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Residence Inn Rochester Henrietta
Residence Inn Rochester Henrietta
Residence Inn Rochester Henrietta
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (37)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (38)
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    (27)
All months
Level Contributor
199 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I came with my fiancé on a business trip and I really enjoyed my stay. The hotel is having some construction but other than that the ammenities were wonderful. The staff was very friendly and they have breakfast every morning and snacks downstairs later. The room has a fridge & microwave in the kitchen. Totally be back. Loved the stay.... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Sadie I we are so glad that you had such a great stay. As you can see we are under construction and soon will have a brand new hotel to offer al of our guests. I hope that you will join us when the new tower is completed. More 

Rochester, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here just to enjoy a night away from home but we picked the wrong hotel for that! Upon check in there was no parking which I admit was after the usual checkin time because we went to dinner first. We drove around the parking lot for about 10 minutes before we could finally get a parking space. Then... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

babtwomangirl77, thank you for sharing you experience with us and my apologies. Parking is tight during this time due to occupancy and our renovations and we do have ample parking in front of the hotel and the neighboring business. I agree that a basketball at 7am is out of hand and I can assure you that we do not allow... More 

Sayville, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2015

We have stayed at this Residence Inn before, and I actually had 2 reservations set up for this trip, one at the LaQuinta which was cheaper and one at this Residence Inn, but knowing my husband I kept both thinking he would not care about cost once it came down to it. As I predicted, 3 days before the trip... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Laura G. thank you for staying with us and we are glad that your family had a great time. We are expanding and by September will have the new building/rooms opened and then will be renovating the rooms in the existing tower(where you stayed). I am sorry about the issue with parking but we will soon have this handled and... More 

Chicago, Illinois
Level Contributor
133 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
4 of 5 stars Reviewed May 22, 2015

A short drive north of I90, this is a nice place to stay when traveling. Check in and checkout was efficient. Free breakfast was a nice touch. Kitchen has a full sized refrigerator and microwave. Beds were comfortable and bathrooms were clean. We would stay here again.

Was this review helpful? Yes 4
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

JW I am glad that we could make your stay a pleasant one. I hope that you will stay with us again in he near future. More 

Calgary, Canada
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed May 21, 2015

I am relocating to Rochester, NY from Calgary, AB for work. My company put me in the Residence Inn in Henrietta from late April to mid May. I stayed almost a month and my experience was excellent. Moving Internationally is stressful let alone domestically. But the staff were very helpful accomodating to my requests. It made the stress of my... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Karma203 I can not thank you enough for your kind words and we are very glad that you enjoyed your stay with us. I know that moving can be stressful and hopefully we were able to offer you a place to unwind during those trying times. We hope to see you soon and best of luck on the move. More 

Gloversville, New York
Level Contributor
107 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed here while visiting my daught at school. Yes the hotel is being renovated and I am not sure if they are putting people into the new part yet or not. We stayed in the older part of the hotel, which does have its drawbacks, creeky floors etc. a year ago we stayed at an older Residence inn in Massachusetts... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

ms12078 thank you for staying with us. We expect the new tower to be opened by September and will be rehabbing the existing tower, where you stayed as well. By the end of November all of our rooms will be brand new and completely interior-we look forward to having you stay with us again. More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 17, 2015

We arrived after a very long trip from Philadelphia so very much appreciated the warm welcome at the Residence Inn: comfortable suite with plenty of room for the teenager who needed some privacy, well equipped kitchen that enabled us to have a homey meal with provisions picked up from the Wegman's down the street, the exercise fanatic was pleased by... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Detemita thank you so much for staying with us. I am glad that the family had a great time over the weekend and were able to enjoy the back yard tv. More 

Omaha, Nebraska
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 7, 2015

This is an older Residence Inn and it shows. My room was in desperate need of a makeover, and maybe a little construction. The entire floor of the room (I was on the second floor) was severely, and I mean SEVERELY, sloped towards the middle. The rooms appearance needed a refresh and a thorough cleaning. There was a smell that... More 

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velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Brian thank you for sharing your comments with us. I apologize for the challenges you faced during your stay but am very glad to tell you that we are in the process of reconstructing the property. The issues that you encountered will soon be gone and we will have a new Generation 9 Residence Inn with al interior rooms. I... More 

NY
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 22, 2015

This hotel is under construction. It is loud. It is disruptive. It wakes up guests in the morning. It affects guests all day, including Saturdays. It consumes virtually all of the parking near the rooms. There is mud. There is no use of fireplaces in the room. There is no use of a primary stairway to exit to the outside.... More 

Was this review helpful? Yes
velezgm, Manager at Residence Inn Rochester Henrietta, responded to this review

Armonjoy, Thank you so much for the feedback. I can understand how each of these issues would make your stay with us unpleasant. I deeply apologize for any inconvenience this caused. I will speak with our staff to ensure that all information about the current renovation process is portrayed to our guests adequately. If you would like to speak more... More 

Seattle, Washington
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed April 6, 2015

This was a disappointing experience to say the least. At least until the renovations are done -- which will be a while -- I would recommend staying elsewhere. The construction noise started at 6:15 am, with loud conversations in the parking lot among construction contractors. Then the actual construction noise started before 7 am. As other reviewers have said, the... More 

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Hamvestor, thank you for sharing your comments with us. I apologize for the issues you encountered during your stay with us. I find it very disconcerting that you were awoken at such an early hour by construction and I will most definitely be looking into this. Moreover, there is no reason you should have had internet issues to that severity... More 

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