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All 16 Henrietta hotels

Residence Inn Rochester

3.0 of 5 Hotel   |   1300 Jefferson Road, Henrietta, NY 14623
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Residence Inn Rochester
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80%
Ranked #6 of 16 hotels in Henrietta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Steve S Rochester, New York
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  • Reviews (121)
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121 people have reviewed this hotel

Traveler rating
    48
    45
    15
    7
    6
See reviews for
51
13
6
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
Rochester, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

What a pleasant surprise! We are local residents who were dealing with a remodeling job and brought our dogs for two nights. The staff could not have been more accommodating! The rooms were large, clean and comfortable. Most importantly, the price was right! Its location in the middle of many Jefferson Road amenities made this an ideal location - Thank... More

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester, responded to this review

I truly appreciate your comments and am very glad to see that the staff provided a great experience for you. I hope that the remodeling is all set and we hope to see you again. More

Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed there for two nights with my family and friends recently. It's an excellent hotel: rooms are clean, comfy and well equipped; everything I requested is ready when we get there; very nice staff; convenient location; it also has a small outdoor pool and mini basketball court. Just a few small downsides: not enough parking space in front of... More

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velezgm, General Manager at Residence Inn Rochester, responded to this review

Dear Mike X: Thank you for staying with us and please accept my sincere apologies for the parking at the property. We are currently looking at some different alternatives and hope to have this issue resolved very soon. Moreover, thank you for taking the time to write about your experience with us. Again my deepest apologies and heartfelt thanks. More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

It was first time I stayed in Residence Inn Marriott. When I booked the hotel online, I had only choice of one king size bed at that time. When I checked in, I requested 2 double beds, it is a must. The staff did some searching, and finally he said he had two king beds but on different floor, and... More

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velezgm, General Manager at Residence Inn Rochester, responded to this review

Thank you very much for sharing your comments. I am glad that you were able to experience the penthouse room and enjoy the breakfast. Moreover, we are working on our Wi-fi connection and we hope that by the time you visit again this will be resolved. Again thank you very much. More

Jerusalem, Israel
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2014

I stay here for the second time on business. The hotel is very nice, location is convenient, it offers a very nice complementary breakfast and dinner. However it is the wonderful staff I'd like to mention the most! Everyone, and especially Marsha were just great, so helpful and welcoming! Extremely well done! I will stay here every time I visit... More

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester, responded to this review

Anton thank you for staying with us. I am glad to hear that your stays with us have been so great. I agree that Marsha is such a delight and truly makes you feel at home. I do appreciate you staying with us and we will continue to provide the service and quality that you have become accustomed to. Again... More

Clinton, Indiana
Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 7, 2014

I stayed here several times for business, they still have the pods as they call them. This time they put me in what they call the tower. It was very nice, I have yet to have a bad experience at a Residence Inn. I will say that the fire alarm went off about eleven at night, and working a twelve... More

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velezgm, General Manager at Residence Inn Rochester, responded to this review

Thank you for taking the time to share your comments. I do apologize for the alarm that went off late in the evening-I understand how this can be a huge inconvenience. Moreover, I want to thank you for staying with us. We are aware that you have many choices but we are very greatful that you continue to stay at... More

Bozeman, Montana
Top Contributor
51 reviews 51 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 31, 2014

I arrived late one night in May 2014, after a series of flight delays, to the friendliest person I've encountered at a hotel check-in desk. She was "NY kind of friendly" ... if you've never been to NYC, you don't know what I mean, but if you have, you might. I was upgraded to a great room (too bad I... More

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velezgm, General Manager at Residence Inn Rochester, responded to this review

We hope your travels will bring you to Rochester again. Thank you for your comments. More

Delmar, New York
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 29, 2014

I travel to Rochester 3-4 times per year on business and always stay at the Residence Inn - Henrietta. My room has always been very clean and well maintained. There is a work-out room, pool and outdoor seating area. The Front Desk help is very friendly and professional. I have already stayed 3-nights in April and again in May, and... More

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velezgm, General Manager at Residence Inn Rochester, responded to this review

It is always great to hear from our regular guests and even more so when they have enjoyed their stay. I know that we will continue to provide the best service possible and provide a quality product. Thank you so much for staying with us. More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

I stayed only 2 nights but I could not have asked for better service and quality. As another reviewer noted, Marsha at the front desk was fabulous - genuine, welcoming and most accommodating. I was pleasantly surprised to find that when I arrived there was fruit and hot beverages still available to guests in the lobby. After a long drive,... More

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester, responded to this review

Thank you so much for the kind words. Marsha is truly a great asset to the hotel and she is a great representative. We hope to see you again. More

Liberty, New York
Top Contributor
82 reviews 82 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 28, 2014

This location is very easy off a main road. The property is nice; the room I stayed in was huge - 2 floors. I wish I had been staying for more than one night. The staff was very friendly and efficient; a couple of requests were dealt with immediately and pleasantly. Another nice feature of Residence Inns is that they... More

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester, responded to this review

Thank you very much for staying with us. I am glad that you had such a great stay with us. We hope to see you in the near future. More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 23, 2014

Marsha at the front desk is refreshingly cheerful and guest-centered. I listened to her as she spoke to several people and consistently provided good customer service. The facilities are getting a bit worn and our room did not get maid service during our two night stay (don't know if it's standard because we usually only stay here one night at... More

Was this review helpful? Yes
velezgm, General Manager at Residence Inn Rochester, responded to this review

Dear cpnytravel, it is great to hear your comments concerning Marsha and her service. She is a great asset to the property and truly is a key member fo the staff. I am sorry to hear about the condition of the room. I would look forward to speaking to you further on this topic. Please feel free to contact me... More

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Additional Information about Residence Inn Rochester

Address: 1300 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Rochester 3*
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Family Hotel in Henrietta #7 Business Hotel in Henrietta
Hotel Class
Number of rooms
160

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