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All 16 Henrietta hotels

Doubletree by Hilton Hotel Rochester

3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623
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Ranked #9 of 16 Hotels in Henrietta
A recent review
3 of 5 stars reviewed yesterday
Kevin R Hampton, United States
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404 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Hamilton, ON, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

Thermostat in room didn't work, AC unit was very loud and stayed on all night. Staff did not empty garbage bins between our 2 night stay, restaurant did not have enough change when I paid bill in cash.

Review collected in partnership with DoubleTree by Hilton

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Hampton, United States
2 reviews
3 of 5 stars Reviewed yesterday NEW

Hilton Honors but check in was a little confusing, usually offered a bottled water but none this time. Bar and Restaurant staff were cordial. Have had better experience here in the past. Room was ok but on the road side with more noise. Bed was not as comfortable as others in the chain.

Review collected in partnership with DoubleTree by Hilton

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Kitchener, Ontario
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were part of several groups staying at this facility over the Labor Day weekend. The experience started the week before when we received a letter from the hotel welcoming us and outlining some of the amenities. Check in was quick, staff was friendly and accommodating. The hotel"s shuttle bus was always ready to take small groups to restaurants or... More

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Toronto, Canada
Top Contributor
70 reviews 70 reviews
70 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to stay at this DoubleTree one night to break up a long drive home from a family vacation. We arrived late in the evening to find at the entrance a group of people standing outside chatting loudly; some having beer. Not the best first impression. However checkin was fast and we were in our room at top floor... More

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Brockport, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

Great room-service-at desk and at wedding dinner. Only complaint was couldn't hear service but that wasn't hotel's fault. They had a working microphone but it wasn't being utilized. Restrooms and room very clean-not enough cable selection on tv. Overall, I would stay there again.

Review collected in partnership with DoubleTree by Hilton

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Donna D, Thank you for your feedback about your accommodations with us. We love to hear from our guests on how our team is doing! If you are in the area again please stop in to stay hi and have one of our warm delicious cookies! Thank you again! More

Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Probably. But as a Hilton Honors member, I expect a certain level of hotel because you are probably paying at least 25% more than other compaable chains-- more for Double Trees. So this Double Tree is overpriced compared to what you would receive in other Double Tree properties. It's an older property that they hve tried to upgrade. As has... More

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear GOLFNut T, Thank you for sharing your feedback about your recent stay at our hotel! We strive hard to exceed all of our guest’s expectations, which I am glad we did with our service. We are aware that the hotel does need renovations. We are happy to say that we are getting ready to go through a 5 million... More

Ottawa
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Doubletree for a family wedding which took place at the hotel. From the moment that we checked in to the hassle-free check out system we were thoroughly impressed with the hotel staff. The weekend we were at the hotel was also a weekend where a number of different marching and bugle bands were also staying. With... More

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Ottawa Tatonka, Thank you so much for sharing your feedback about your stay with us! We truly love doing what we do which is "wow" and exceed our guests expectations. Your comments are what fuels our team to give the best service we can give to our guests. Please stop and see us if you are in the Rochester... More

Raleigh, North Carolina
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sometimes it's not just the bricks... it's the people. I have stayed here for the past five years... two or three times a year. There's no place to go in the area... don't expect to walk out of the hotel and sightsee. BUT..for business... they just redid the fitness room... the pool is indoor so it's year round, and there... More

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Intrepid Traveler, Thank you for your nice feedback! We appreciate our guests letting us know how we are doing! We hope to see you again soon! More

Highlands, New Jersey
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

From check in to departure, the whole experience was great. Everyone knows about the cookies which are great (albeit calorie-laden) but the service was exceptional in every way and that's why I always choose to stay at a Hilton-brand hotel if the option is available.

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Eve B, Thank you you for taking the time to give us your feedback! We also appreciate you loyalty to the Hilton Brand! Please stop in and see us if you are in the Rochester area again! Our warm chocolate chip walnut cookie awaits you! More

Raleigh, North Carolina
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always stay in this DT because my business brings me here. It's close to the airport (5 miles) and there are some good restaurants nearby (Joe's Crab Shack and a nearby Indin Restaurant) that I frequent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Intrepid_Traveler58, Thank you for taking the time to give us your feedback! We want our guests to feel at home when they are here. If there is anything we can help you with in the future please let us know! A warm chocolate chip cookie with be awaiting for your return! Thank you again for your comments! More

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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