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Doubletree by Hilton Hotel Rochester

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1111 Jefferson Road, Henrietta, NY 14623
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1 room 1 guest
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Doubletree by Hilton Hotel Rochester
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525 Reviews from our TripAdvisor Community

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Traveler rating
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    101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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    (525)
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    (110)
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Rochester, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Doubletree hotel is an Awesome place to stay. The food is good, they have digital check in so you can pick your room before you arrive. The rooms are clean have free internet wifi and refrigerator in room etc. The staff is very helpful with any concerns you have and you can register for Hilton Honors program and build... More 

Review collected in partnership with DoubleTree by Hilton

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Pittsfield, MA
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very reasonably priced ($116 with AAA discount). Requested a room facing the pool. Room was spacious and very clean. The bed was probably one of the most comfortable I have ever slept in. It felt like I melted into it. The Atrium Lounge is like an indoor tiki bar and our bartender (I apologize for not remembering her name) made... More 

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Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hello Helloooooo, Thank you for choosing our hotel for your stay in Rochester and thank you for offering feedback on your stay! I am glad to see you had a relaxing stay with us while enjoying our pool and lounge! You are right about those beds--I am glad I do not have one at home or I would never want... More 

Rock Hill, South Carolina
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is about half way between the airport and the city and has easy access on and off the highway. All the rooms have been recently renovated leaving only the lobby, lounge and main floor areas left to be done. It serves a good breakfast and has a large bar/lounge/restaurant area for evening relaxation. I especially liked the print-on-line... More 

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Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hello, Thank you for offering your thoughts about your stay with us at the Rochester DoubleTree! It is great to see that you found our location well-equipped for your business travel needs. Thank you especially for your comments on the printing process; we receive relatively little feedback about this amenity and I am glad that you found the process easy... More 

Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We live in Rochester and decided that we just wanted to lay by a pool for the weekend. This ended up being the perfect place to do that. The pool area is really nice and because it's in a giant glass atrium, there's sun or shade whenever you want it and no wind. The bar and food is also near... More 

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Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Gary M, Thank you for staying with us and offering your thoughts on your stay! I am glad that you were able to have a nice relaxing weekend enjoying our pool and other facilities. Thanks again and hope to see you next time you feel the knack for a little stay-cation! SIncerely, More 

Syracuse
1 review
5 of 5 stars Reviewed 1 week ago

Beautiful and clean hotel!! Room was amazing!!! Customer service excellent!!! Great amenities!!! Breakfast buffet needs a little work!Location close to lots of stores and restaurants. Shuttle service to RIT is great!!! Manager very personable and willing to help in any manner. Staff very friendly. Rooms very clean and quiet!!! Lobby great place to sit and read. The buffet could use... More 

Review collected in partnership with DoubleTree by Hilton

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Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Linda S, I am glad to see that you had a very enjoyable stay with us here at the Rochester DoubleTree! Thank you for taking the time to offer us your feedback on your stay, it is great to see that you enjoyed so many aspects of our hotel and I am glad we could provide them to you!... More 

Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

With many hotels available to select from in the area this property is among the best. Despite the renovations that are currently in progress our room was well appointed and comfortable; the staff was exceptionally helpful. Shuttle service from the airport was very convenient. Would highly recommend a stay at this fine establishment!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Thank you AJandCV for your comments on our Hotel. We are so glad that you have found our hotel was so well appointed and found our staff so exceptional. My team looks forward for comments like yours. Thanks and hope to see you again soon! More 

Harrison, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Cancelled on day of reservation. I expected a cancellation fee but not a full night's stay plus tax. The confirmed reservation warns about a fee (which is OK) but never mentions a charge of a full night's stay. Manager would not even negotiate. Last time I stay at a Double tree for business or pleasure.

Review collected in partnership with DoubleTree by Hilton

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Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Norman F., Thank you for voicing your concern about our cancellation policy being a little too vague while booking your reservation/on the confirmation letter. We are always looking for ways to make the entire stay process run more smoothly for our guests and learning where we can improve and clarify is always greatly appreciated. I will have to discuss... More 

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The stay was pleasant, the only issue I had was that housekeeping did not turn over my room until 5 PM, and I was not in the room from 9 AM - 3 PM. The dud not vacuum, they only changed the towels and emptied the garbage pails.

Review collected in partnership with DoubleTree by Hilton

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Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Sincere154, I am so sorry that my team had such a delay in cleaning your room. we try to clean the rooms as soon as we know our guests our vacant. I have shared the your delay experience with my Executive Housekeeper so she can look into it:( Next time you are in town please ask for me so I... More 

Albuquerque
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The room looks clean and modern. It is pretty spacious for two people. This hotel has an interesting indoor environment. I did not know that doubletree suppose to give cookies when I checked in. If they did not give you yet, just ask if you like. This hotel is next to Interstate 390 so it is easy to get on... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Lucy H, Thank you for choosing the DoubleTree by Hilton while visiting Rochester! I am glad that you enjoyed our warm cookies! I am also glad that you enjoyed your stay here. We are proud of the improvements that we have made to our rooms and are excited to see some positive feedback! Thank you again and we hope... More 

Ithaca, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Extremely nice staff and a wonderful Hotel. Watch out for the Hotel Hilton signature Perfume they spray as an aerosol at the Hotel. Same brand scent as Abercombie and extremely annoying. Sometimes you can taste it in your drink!! That cant be good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Brett H, We appreciate you taking the time to give your feedback about your stay with us! I am glad that you brought the air freshener to our attention! We are going to see if there is a less potent brand we can use! We are happy to hear that you had good service because that is something we... More 

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