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All 16 Henrietta hotels

Doubletree by Hilton Hotel Rochester

3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623
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67%
Ranked #10 of 16 hotels in Henrietta
A recent review
4 of 5 stars reviewed 3 days ago
Karen M Rochester, United States
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387 people have reviewed this hotel

Traveler rating
    131
    128
    81
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    19
See reviews for
136
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135
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Rochester, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed my experience very much!! The service was very nice - staff was kind and courteous. It was a cool weekend and we had to ask to have the air conditioning turned down in our conference room and in the bar area, as we were downright chilly, but they were happy to please us and we were fine after that.... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Greencastle, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed for one night. Great place and great service! We arrived early when the rooms were not ready, but the front desk helped us to store our luggage until we came back in the afternoon. Location is great for visiting UR.

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Linghao Z, Good Afternoon! Thank you so much for your response on Trip Advisor! We appreciate your feedback. If you are in the Rochester area again we hope that you will stop in and see us! Thank you again! More

buffalo, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

It was terrible, noone told us we needed a 100 dollar deposit so when we got there we needed it. Noone helped us whwen we got there.. People kept just avoiding us, tried wishing they would accomadate us or not let us pay our deposit since I didnt have it or was told,.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Hilary G, Thank you for taking the time to give us your feedback. I apologize that you were not informed of the proper information regarding putting a deposit down when you pay cash and for not receiving the service that you deserve. I will make sure that I follow up with out staff. If you are in the Rochester... More

Buffalo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding and every aspect of the Hotel made us feel special. The employees were helpful and kind, from the reception and check-in to the cleaning staff. The room was clean and fresh. We enjoyed every aspect of our stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert T, Manager at Doubletree by Hilton Hotel Rochester, responded to this review

John B. Thank you so much for your most recent comments during your stay. We too enjoyed having you and we just wanted to thank you for allowing us to share such a memorable day with you. More

syracuse ny
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel overnight. Chose it due to proximity to I-90, ease of off and on. It is in a good location, near stores and eateries, ie. starbucks, wendys, Marshalls, Christmas tree store, Dennys, etc. The hotel itself is adequate but not overwhelmingly appealing. It has a dated appearance, carpet and furnishings look like they are late 80s-90s. Kind... More

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Robert T, Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear mlb 50, I just wanted to thank you for staying with us and sharing your observations. We are glad you enjoyed our traditional warm cookie andthat our team was very pleasant. Rest assure we are actually in the design stage of a $5,000,000 dollar renovation. As you might imagine we are all excited about the future renovations and can't... More

Manassas, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel at least twice a year since 2010. I will say the hotel service used to be exceptional, now it is just ok. We checked in, and got into our room and there were finger nail clippings on the sink countertop. (Only 2 and they kinda matched the granite) I can understand how they... More

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Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear soccerguy985, First of all i just wanted to apologize and thank you for your most recent comments. I am glad that my Food and Beverage Team took the initiative to try to make things right for the wait at breakfast. I did share your comments with my housekeeping team. Needless to say they were embarrassed and ask me to... More

Santa Barbara, California
Top Contributor
53 reviews 53 reviews
46 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here one night while on a business trip, and found everything I look for in a hotel at this property. While it may be an older property, my room was clean, quiet, and comfortable, the staff were very friendly, and customer service oriented. The food and service at the lounge during the evening, and in the morning at... More

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Nitroxprt, Thank you for choosing the DoubleTree by Hilton for your accommodations while visiting Rochester! We appreciate you taking the time to give us your feedback about your stay with us! We constantly striving to go above and beyond for our guests expectations. We are also getting excited about the upcoming renovations that we have scheduled for the hotel!... More

New York City, New York
Top Contributor
52 reviews 52 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In general, you can't go wrong with a Double Tree. This was is so-so. Traveling across the state and needed to stop for the night. Location was good, easy to find. There was too long a wait to check in (they should have had the manager deal with the person with the problem and check in those waiting). The desk... More

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Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear CMKNY, Thank you for being a loyal Doubletree Traveler and for your most recent comments during your stay. I do apologize for the long wait at check in. Where we do pride ourselves in having a quick check in process I do appreciate your observations at check in. I am glad my team was very polite during your check... More

Orlando, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff that checked us in was amazing. Young lady who replaced the toiletries we'd forgotten made an otherwise embarrasing request into a model for exceptional customer service. Breakfast staff - our waitress in particular - made us feel like family!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Micheal H. Thank you so much for your most recent comments in regards about our team. Although I have only been at this property for a short time I have to agree They are a fanastic team and I am so glad to be part of it. Thanks again, More

niagara falls, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

Had to get an early start so ,no continental breakfast was inconvenient, also wifi wasn't that great and didn't really need to pay extra charge for internet to use my mobil device so also not great. Great hotel but didn't quite meet our needs.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Ralf R., Thank you for staying with us while you were visiting Rochester! We appreciate you taking the time to give us your feedback about your stay with us. I apologize that you were not able to enjoy our breakfast or the internet while you were here. We are happy to make special accommodations if needed just let us... More

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Henrietta
Hotel Class
Number of rooms
250

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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