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Doubletree by Hilton Hotel Rochester

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1111 Jefferson Road, Henrietta, NY 14623
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Doubletree by Hilton Hotel Rochester
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Doubletree by Hilton Hotel Rochester
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500 Reviews from our TripAdvisor Community

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Traveler rating
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    100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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    (110)
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Buffalo, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

The friendliness and helpfulness of the staff could not be beat! Newly remodeled rooms were very clean and comfortable. Our wish list: complimentary breakfast (price was not clearly posted) bigger pool, functioning hot tub, ventilation fans in the bathroom.

Review collected in partnership with DoubleTree by Hilton

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Rochester, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We renewed our vows at this hotel and I have nothing but fantastic things to say about them. The front desk was the most helpful and personable people to have your first encounter with. Even the staff that was working greeted me each and every time I passed by one of them. Next the Atrium is grand and beautiful. My... More 

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hooksett, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great location, mall across the street and anything you want to eat is very close, almost in walking distance. Easy access to and from the highway. Staff was extremely helpful and very pleasant. The best part was the warm chocolate chip cookies w/ walnuts for the asking. Delecious!! Would definitely stay in this hotel again!

Review collected in partnership with DoubleTree by Hilton

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Rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

The customer experience was AMAZING!! The Doubletree Rochester location has an awesome staff. Everyone that I encountered was engaging and so accommodating. From the front desk associates to the bellmen and maintenance staff, everyone greeted me with a smile and wanted to ensure that my stay was comfortable!!

Review collected in partnership with DoubleTree by Hilton

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Albuquerque
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is on the 5th floor of a 6 floor remodel (going bottom to top). The construction crews share the only two elevators, meaning that there is plenty of dust and debris in their wake. Even after vacuuming there is little doubt that you are in a construction zone. I encourage the hotel to place protective boards in the... More 

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Mik505, Thank you for taking the time to give us feedback on your recent stay. I wanted to thank you for the kind words regarding our hotel and staff. I will certainly be letting our shuttle drivers and restaurant staff know of your praises! :) I did want to apologize for the condition of the hotel due to the... More 

Albany, New York, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Extremely qualified and friendly staff who will go the extra mile to give you a positive experience- from check - in to a shuttle service to the airport KUDOS! to Rochester Double-Tree- Newly renovated rooms, clean and great service- Location unless you have a vehicle might make it difficult to gain access to other restaurants around other than fast-food. We... More 

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Glenn G., Thank you for taking the time to give us feedback on your recent stay. Thank you so much for showering us with your compliments! I am thrilled to hear that you had a good experience with us during your time in Rochester. We cannot wait to have you with us the next time you are in town!... More 

Rome, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My son's soccer team had games in Buffalo one night and then Rochester the following day, so the hotel's location was ideal. In addition, the boys had a great time in the pool. Our stay was an enjoyable one.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Chris C., Thank you for taking the time to give us feedback from your recent stay. I am so happy to hear that you enjoyed your time with us! We cannot wait to welcome you back to the property for your next visit to Rochester :). Kind Regards, Kate Paddock Front Office Supervisor The DoubleTree by Hilton P: 585-475-1510 More 

Albany, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is comfortable, clean and the staff is friendly and accomodating. It is close to so many shopping and food options also. The layout works well and even though they were doing some remodeling it had little to no impact on my stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Ellen Y., Thank you for taking the time to comment on your recent stay. Your kind words are greatly appreciated! I am so happy to hear that you enjoyed your stay and that you weren't affected by the renovations. We cannot wait to welcome you back for your next visit to Rochester :)! Kind Regards, Kate Paddock Front Office... More 

syracuse, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great Accommodations! Helpful and friendly staff. I used the workout facilities, not huge but great for what I needed. Beautiful newly renovated rooms. Morning breakfast was excellent , cooks and staff very friendly!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Jeff C., Thank you for taking the time to comment on your recent stay. I am so happy to hear that you had a good experience with our staff! I will be sure to pass along your kind words. I hope to see you again upon your next visit to Rochester! King Regards, Kate Paddock Front Office Supervisor The... More 

Hamilton Square, NJ, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We were in town for a wedding. Most of the wedding party and guest stayed at the DoubleTree. The rehearsal dinner, wedding, and reception were off site. From the start, the staff, inquired about if we were there for the wedding. The made sure we had directions to every were we needed to go. They also provided a shuttle to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear John F., Thank you for taking the time to give us feedback on your recent stay. I am overjoyed to hear that you enjoyed your experience with us. We take great pride in making our guests happy, and it is always nice to be recognized for our efforts. I hope to see you again upon your next visit to... More 

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