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Doubletree by Hilton Hotel Rochester

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1111 Jefferson Road, Henrietta, NY 14623
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Doubletree by Hilton Hotel Rochester
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510 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Claremore, United States
5 of 5 stars Reviewed yesterday NEW

Check-in was slow due to some type of computer problem. However, the motel and the room itself were beautiful. For me the best part was that the room smelled so good and clean!!! This motel is a great value for the price!

Review collected in partnership with DoubleTree by Hilton

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Reston, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff was extremely friendly and cared about the customers. Everyone was positive and smiling. The hotel has a good location and the rooms are being redone. The new furniture and new beds are awesome. Food in the lobby bar was very good and reasonably priced. The work out room has plenty of equipment and there is an indoor pool. I... More 

Review collected in partnership with DoubleTree by Hilton

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Stoney Creek, Canada
Level Contributor
1 review
3 of 5 stars Reviewed 1 week ago

We experienced an ok stay at this facility however it would have been much better if the female staff member who was on duty the 2 nights our team stayed actually had any customer experience. All she did was yell and scream and direct our kids / team throughout our entire stay even though all kids / team were polite... More 

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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've been a Hilton Honors member for over 10years & this was the exact hotel that got me hooked with Hilton! It has just been renovated & looks amazing! All the newest technology has been put in just the right place just like home. You walk in to your room and the light turns on and you automatically feel welcomed... More 

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Niagara Falls, Canada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at this hotel. The food was very good. The service was outstanding. We have come here on many occasions ( conferences, events, meetings ). It is centrally located just south of the city and is easily accessible and is near to many good places. The staff went out of their way to accommodate our needs for... More 

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Burlington, Canada
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a pretty standard Doubletree hotel, clean, big suites, a small pool and so on. However, the level of service is awesome. The staff is working really hard to make everyone feel welcome. I had a good feeling about the hotel at check-in, with a really friendly guy (Marquis?) giving us our preferred room+ warm cookies in approximately 30... More 

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Hamilton, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago

We were there for soccer tournament. The hotel itself was lovely but....2 double beds in rooms make a tight fit for a family. Wifi only free for 24 hours than you have to pay for a package. Our waiter told us breakfast buffet was complimentary but complimentary at the Doubletree does not mean free it means they give you a... More 

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Rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything was wonderful from top to bottom. Excellent customer service. From the time I booked our hotel to the our check-in, the process was smooth and easy. As a Hilton Honors member, I have found that it makes the "process" simpler, and we earn points as we go. I recommend becoming a member,

Review collected in partnership with DoubleTree by Hilton

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Sam C, Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Shane W, Thank you so much for taking the time to give us your thoughts on your stay with us! It is great to see that you thoroughly enjoyed your experience with us at the DoubleTree and with the Hilton Honors program. If you haven't already, make sure to download the Hilton Honors mobile app! It allows you to... More 

Grimsby, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Pool is to small for hosting many soccer teams. No pool towels available. One set of elevators insufficient. Renos were nice but when towels were replaced on the second night stay only replaced with two towels for family of four. The beds are too small for two people to sleep in. Overpriced should have some kind of continental breakfast for... More 

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Pune
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 days, but was absolutely comfortable and helped at any instance I needed it. The room was great! Cleanlines and comfort was great! Overall I enjoyed my stay. Would love to stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Sam C, Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Chimnoy, Thank you for giving us feedback on your stay with us at the Rochester DoubleTree! I'm glad to see that you enjoyed your time here and hope to see you next time your travels bring you to Rochester! Sincerely, Sam Corey More 

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