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All 16 Henrietta hotels

Doubletree by Hilton Hotel Rochester

3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623
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Ranked #10 of 16 Hotels in Henrietta
A recent review
5 of 5 stars reviewed yesterday
punjabi1 New York
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439 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very nice hotel with great amenities and very close to everything you may want to visit. Great for staying over when we go to the Geva theater, which is about 10 minutes away by car. Always great staff and nice rooms. Pool and bar are nice and breakfast was very enjoyable. For us this is the hotel... More 

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Toronto, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

We stayed here with our hockey team and everything was great. The rooms were nice although missing a fridge and surprisingly quiet being right by the side entrance. The staff is friendly too. The pool was COLD but the kids didn't mind. Overall, one of the better experiences we've had as a team.

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St. Catharines, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Third trip to Rochester and three different hotels. This by far was the best hotel in town. The hotel Staff was extremely accommodating and polite. Great location. Excelllent quality food at the hotel . Loved the breakfast buffet omelette bar. My next trip to Rochester this will be my first and only choice Hotel. Just keep in mind it is... More 

Review collected in partnership with DoubleTree by Hilton

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Cleveland, Ohio
Top Contributor
62 reviews 62 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here in Mid-December while my son and his team were participating in a hockey tournament. This is the first hotel that I have stayed in for a hockey tournament that has actually treated us like they appreciate our business. Most "Host" hotels hand you a 2 page long list of hotel rules when you check-in as a member... More 

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear BuckeyeFamily96, Thank you for your postive feedback! We certainly enjoy hosting sports teams here! It keeps us on our toes! We appreciate you taking the time to recognize our team here! We hope to see you again when Hockey brings you and your family back to Rochester. Thank you again and Happy Holidays! More 

Summit, New Jersey
Top Contributor
100 reviews 100 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I'll start by saying the staff was very nice here and the location is fine. That said, this is a very tired old building that has been poorly maintained. The carpet is worn out, the tub caulking cracked, mold on the tiles and an internal court yard that amplifies any sound from the bar and pool in to your interior... More 

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Jeff Y, Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hi tally1111, I would like to thank you for your recent feedback. We are aware that some portions of the building are starting to show some age. Starting early in the new year the property is scheduled to undergo a full scale renovation which will completely renovate all guest rooms, public space, and pool areas. As far as the comments... More 

Arlington, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

This was about the 4th time I've stayed at the Doubletree Rochester Hotel. Each time that I've been there (weekdays and weekends) they seem to be hosting large groups of athletic teams of all ages. This past trip of 3 nights included a Thursday through Sunday stay and each night there were multiple teams of children's ice hockey teams staying... More 

Review collected in partnership with DoubleTree by Hilton

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East Brunswick, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Food very bad, don't know how to service handicapped travelers, bring ear plugs if you want to sleep at night as heater in room extremely noisy, pool is in middle of lobby, mattress was extremely poor quality left me with no sleep and aches and pains - staff trying to be attentive but many problems unable to overcome

Review collected in partnership with DoubleTree by Hilton

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Jeff Y, Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Thank you for taking the time to give your feedback about your stay here at the Rochester DoubleTree by Hilton. I apologize that you did not enjoy our food service options. We strive to exceed all of our guest expectations by utilizing only the freshest highest quality ingredients in our preparation. Additionally our menus feature traditional favorites as well as... More 

Ajax
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a great time at this hotel. We were part of a hockey team. Tip: call ahead to find out if there are any hockey teams staying during the time you want to book....you may want to stay away if you want something a bit more quiet. The hotel staff does it's best to make sure the teams aren't hanging... More 

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Ajaxannie, We appreciate you taking the time to give your feedback about your stay with us! We certainly enjoy hosting the sports teams here. We are constantly working on different ways to accommodate all of our guests. Please come see us when you are in the Rochester area again! Thank you again and Happy Holidays! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel was very clean and the beds were incredibly comfortable! Close to shopping too! The mini stick areas throughout the hotel were a great addition! The staff were very helpful too from check in throughout the entire weekend! I would definitely return in the future!

Review collected in partnership with DoubleTree by Hilton

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St. Catharines, Canada
Top Contributor
51 reviews 51 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am a HHonors member and stay a Hilton chain hotels whenever possible. This reservation was booked through a hockey tournament, so I didn't have a choice. The bad started out when I called for room information and was told that our room was King/pull-out sofa instead of the requested two beds. Despite everything I tried, they would not switch... More 

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Orbitz, Priceline, Hotels.com, Cheap Tickets, Odigeo, TripOnline SA and Tingo so you can book your Doubletree by Hilton Hotel Rochester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#6 Family Hotel in Henrietta
#7 Business Hotel in Henrietta

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