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All 16 Henrietta hotels

Doubletree by Hilton Hotel Rochester

3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623
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Ranked #10 of 16 Hotels in Henrietta
A recent review
5 of 5 stars reviewed 4 days ago
Aob O
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415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW

It was a quick stay, but great. Only bad event I left my little travel pillow behind. MY FAULT. Adrienne O’Brien PS. The buffet banquet was delicious. So was the buffet breakfast the next morning. Space for the trade show was well lighted, spacious and welcoming.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
St Petersburg, FL, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

Hotel is dated, HHonnors staff was not very friendly. Room had several spots where looked like pipes above leaked etc. carpet in entire hotel needs updated seemed old and wrinkled. Room rate was to be one rate and ended up being $40 dollars more than expected. Never receive my invoice under my door to see the rate until I received... More

Review collected in partnership with DoubleTree by Hilton

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Newton, MA
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Hotel because it was hosting the Historical Photographic Society meeting which has been held here in the past, and always without incident. However this year we were genuinely surprised at the sheer number of kids running, screaming, jumping on walls, riding up and down and up and down the elvevators without supervision and... More

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Ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This was a great hotel. We had a room with access to the balcony that overlooks the massive atrium which was a very nice surprise. Kid friendly, excellent and affordable breakfast buffet, and very nice staff.

Review collected in partnership with DoubleTree by Hilton

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel from October 2nd - 5th. We were in town for a hockey tournament and were assigned this hotel. The hotel is fine, not quite up to a standard Doubletree. The rooms were clean, and the beds fairly comfortable. This is an independly owned and operated hotel. I have listed the pros and cons of this... More

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Saint Charles, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, great breakfast, hospitality hour and warm chocolate chip cookie. Within walking distance of Taco Bell, Burger King, shopping center. I will definitely stay here again the next time I get a chance!

Review collected in partnership with DoubleTree by Hilton

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear William, Thank you for taking the to give your feedback about your stay at the DoubleTree by Hilton! We hope to see you again if you are in the Rochester area! More

Pittsburgh, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Conveniently located in a major suburb of Rochester, New York, this hotel met my standards. The rooms were spacial and well appointed. I always love those endless cookies they provide! There is something about the taste that I cannot find in any other cookie!. The staff was very pleasant and helpful. The hotel did double charge me for my four... More

Was this review helpful? Yes 1
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Ryan H, Thank you for choosing the DoubleTree by Hilton for your accommodations! We appreciate you taking the time to give us your feedback. When you are in the Rochester area again, please stop in and say hello! More

London, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

This was the 12th and final hotel we stayed at on a 3,000-mile road trip to the East Coast of Canada and the U.S. It was the last night of our trip and we spent it in the most disappointing hotel, which was certainly overpriced at $170.95 (AAA rate) in light of our experience. It was the only hotel in... More

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Roadtripper092014, Thank you for choosing the DoubleTree by Hilton for your accommodations while passing through Rochester! We appreciate you taking the time to give us your honest feedback. We are continuously trying to exceed and improve our guests experience here at the hotel. I apologize for the issues that you encountered while you were here. Your comments and suggestions... More

Minneapolis
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel was fine except for the terrible band playing in the atrium. It was so loud that the windows in my room were vibrating from the noise and I was unable to do a phone call from the year. Poor judgement by the management to allow this type of function.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Sherman B, Thank you for taking the time to give your feedback about your recent stay here at the DoubleTree by Hilton Rochester! We strive hard to exceed our guests expectations and apologize that we were not able to meet yours. I appreciate you bringing your issue to our attention to that we can address it. If you are... More

Edgewater, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this location for a business meeting and found the hotel to be a great hotel with a very suitable gym and wonderful pool. Service was very good and the room was very clean. I would definitely stay again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear essaybates, Thank you for your feedback about your stay with us! We strive hard to exceed all of our guests expectations and it is always nice to hear that we are doing a good job! If you are in the Rochester area again, please stop in for a warm cookie. We would love to see you! More

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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