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All 16 Henrietta hotels

Doubletree by Hilton Hotel Rochester

3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623
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Ranked #9 of 16 Hotels in Henrietta
A recent review
4 of 5 stars reviewed yesterday
Ryan H Pittsburgh, Pennsylvania, United States
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409 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Conveniently located in a major suburb of Rochester, New York, this hotel met my standards. The rooms were spacial and well appointed. I always love those endless cookies they provide! There is something about the taste that I cannot find in any other cookie!. The staff was very pleasant and helpful. The hotel did double charge me for my four... More

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London, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

This was the 12th and final hotel we stayed at on a 3,000-mile road trip to the East Coast of Canada and the U.S. It was the last night of our trip and we spent it in the most disappointing hotel, which was certainly overpriced at $170.95 (AAA rate) in light of our experience. It was the only hotel in... More

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Minneapolis
1 review
2 of 5 stars Reviewed 5 days ago NEW

The hotel was fine except for the terrible band playing in the atrium. It was so loud that the windows in my room were vibrating from the noise and I was unable to do a phone call from the year. Poor judgement by the management to allow this type of function.

Review collected in partnership with DoubleTree by Hilton

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Edgewater, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this location for a business meeting and found the hotel to be a great hotel with a very suitable gym and wonderful pool. Service was very good and the room was very clean. I would definitely stay again.

Review collected in partnership with DoubleTree by Hilton

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Bloomfield, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I am comparing you to the Palmyra Inn located in Palmyra NY. Their room rates are comparable and they get a 10 STAR from me after staying at your Hilton Double Tree Hotel this past weekend and here is why..... First we got the room at a group discount of $109 I have stayed in hotels and motel for half... More

Review collected in partnership with DoubleTree by Hilton

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Hamilton, ON, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

Thermostat in room didn't work, AC unit was very loud and stayed on all night. Staff did not empty garbage bins between our 2 night stay, restaurant did not have enough change when I paid bill in cash.

Review collected in partnership with DoubleTree by Hilton

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Hampton, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Hilton Honors but check in was a little confusing, usually offered a bottled water but none this time. Bar and Restaurant staff were cordial. Have had better experience here in the past. Room was ok but on the road side with more noise. Bed was not as comfortable as others in the chain.

Review collected in partnership with DoubleTree by Hilton

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Kevin R., Thank you for staying with while visiting Rochester. I appreciate you bringing these items to our attention so that we can address them. If you are in the Rochester area again please contact me and I would be happy to take care of your reservations for you. Katie Blum 585-475-1510 Ext: 160 More

Kitchener, Ontario
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were part of several groups staying at this facility over the Labor Day weekend. The experience started the week before when we received a letter from the hotel welcoming us and outlining some of the amenities. Check in was quick, staff was friendly and accommodating. The hotel"s shuttle bus was always ready to take small groups to restaurants or... More

Was this review helpful? Yes 1
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear drillguy, Thank you for your recent comments on Trip Advisor! We strive very hard to exceed all of our guest’s expectations and I am glad that you enjoyed your stay here! If you are in the Rochester area again please stop and say hello! More

Toronto, Canada
Top Contributor
74 reviews 74 reviews
72 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided to stay at this DoubleTree one night to break up a long drive home from a family vacation. We arrived late in the evening to find at the entrance a group of people standing outside chatting loudly; some having beer. Not the best first impression. However checkin was fast and we were in our room at top floor... More

Was this review helpful? Yes
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Dagger TO, Thank you for choosing our hotel for your accommodations while stopping in Rochester. Thank you for sharing your feedback with us as well. If you are in the Rochester area again please stop and say hello! More

Brockport, New York
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great room-service-at desk and at wedding dinner. Only complaint was couldn't hear service but that wasn't hotel's fault. They had a working microphone but it wasn't being utilized. Restrooms and room very clean-not enough cable selection on tv. Overall, I would stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Donna D, Thank you for your feedback about your accommodations with us. We love to hear from our guests on how our team is doing! If you are in the area again please stop in to stay hi and have one of our warm delicious cookies! Thank you again! More

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 250
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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