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All 16 Henrietta hotels

Doubletree by Hilton Hotel Rochester

3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623
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67%
Ranked #9 of 16 hotels in Henrietta
A recent review
3 of 5 stars reviewed 3 days ago
CMKNY New York City, New York
  • Reviews (380)
  • Photos (59)
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  • Room tips (49)
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380 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
New York City, New York
Top Contributor
56 reviews 56 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

In general, you can't go wrong with a Double Tree. This was is so-so. Traveling across the state and needed to stop for the night. Location was good, easy to find. There was too long a wait to check in (they should have had the manager deal with the person with the problem and check in those waiting). The desk... More

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Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear CMKNY, Thank you for being a loyal Doubletree Traveler and for your most recent comments during your stay. I do apologize for the long wait at check in. Where we do pride ourselves in having a quick check in process I do appreciate your observations at check in. I am glad my team was very polite during your check... More

Orlando, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff that checked us in was amazing. Young lady who replaced the toiletries we'd forgotten made an otherwise embarrasing request into a model for exceptional customer service. Breakfast staff - our waitress in particular - made us feel like family!

Review collected in partnership with DoubleTree by Hilton

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niagara falls, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Had to get an early start so ,no continental breakfast was inconvenient, also wifi wasn't that great and didn't really need to pay extra charge for internet to use my mobil device so also not great. Great hotel but didn't quite meet our needs.

Review collected in partnership with DoubleTree by Hilton

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Stoney Creek, Canada
1 review
3 of 5 stars Reviewed 1 week ago

The rooms are spacious and nice looking but very dirty. Stains on the bedsheets & bedskirts, very noticable stains.....just gross! The hotel itself is in a great location, service is ok. All and all an average hotel

Review collected in partnership with DoubleTree by Hilton

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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Brandy P, Thank you for choosing the DoubleTree by Hilton for your accommodations while in Rochester, NY. I apologize for the cleanliness issues that you experienced when you were. We are addressing these concerns with our housekeeping department. We continuously strive to improve our guest accommodations and appreciate your feedback. If there are any further issues that you would... More

Whitby
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel, but no free WIFI.... The location was great. There were restaurants, grocers' stores and shops. It was nice to get a warm cookie while waiting in line to check in. the pool was a little small but the soccer team had a great time in.

Review collected in partnership with DoubleTree by Hilton

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STONEY CREEK
2 reviews
3 of 5 stars Reviewed 1 week ago

Our room was comfortable and clean. However, there are a few"little things" that irk me about this hotel and I would be hesitant to book there again. 1) lack of free wifi in the room. It's 2014. At the rate you charge, it should be. 2) The elevators are painfully slow or more are needed. Every time, the wait was... More

Review collected in partnership with DoubleTree by Hilton

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CHENNAI, India
1 review
3 of 5 stars Reviewed 1 week ago

Located in avery good central prime locality, the lobby and the entrance is awesome with all the glass roof and all. The food was great. Only thing is that our flight was delayed and reached the hotel at 4 am and were not received as expected, we were NOT even given a cookee for gods sake

Review collected in partnership with DoubleTree by Hilton

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Riverside, New Jersey
Top Contributor
64 reviews 64 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were pushed here from an overbooked downtown hotel. This was a good push. Katy at the desk was the best help as there was a load of confusion. We ran across a full house of soccer kids. Somehow the hotel has good enough. Soundproofing that we could sleep. This many kids had a side effect, it slowed elevator service... More

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Beamsville, ON
Contributor
11 reviews 11 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms are just average. The biggest problem is paying for wifi for each device in room - $10 per device per day. That's crazy!!! No breakfast included. Hotel smells of the pool. Lobby is nice and the restaurant looks good.

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Potsdam
1 review
4 of 5 stars Reviewed 2 weeks ago

Stay here every time we visit family in Rochester. Clean, comfortable and easy access to lots of shopping and eateries. The pool is nice as is the bar area near the lobby with a large atrium. Haven't eaten in the hotel so I can't say how the food is.

Review collected in partnership with DoubleTree by Hilton

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Henrietta
Hotel Class
Number of rooms
250

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