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Doubletree by Hilton Hotel Rochester

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1111 Jefferson Road, Henrietta, NY 14623
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Doubletree by Hilton Hotel Rochester
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Doubletree by Hilton Hotel Rochester
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485 reviews from our community

Traveler rating
    165
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    99
    43
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, United States
1 review
2 of 5 stars Reviewed yesterday NEW

There was construction in the hotel and the construction crew was loud and did not try to reduce the amount of interruptions to the guests. I had to wait 45 minutes to use the elevator as they were using both of them. The carpets in the hallway smelled and it looked as if someone urinated on them and no one... More 

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Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I picked this hotel based on price & availability. I always review the hotels on trip advisor and this hotel had mixed reviews. My family rated this hotel a 9 out of 10. There were some minor flaws showing its age but it is under renovation. My husband liked the design of this property. The staff was very friendly. We... More 

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Franklin, Tennessee
Top Contributor
1,338 reviews 1,338 reviews
141 hotel reviews
484 helpful votes 484 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Been coming to this hotel for years.. Even when it was a Holiday inn. The breakfast is always good, the service also. The lounge is always bustling and fun to be at. The rooms are dated but some floors are updated and still getting worked. The other odd thing is the Pool is RIGHT smack center in the middle of... More 

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cambridge, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

Clean and friendly....great location to get around the surrounding area.The staff were always willing to help make your stay pleasant.You couldnt tell that the hotel was doing renovations as the grounds were still clean and neat of debris.

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Jim M., Thank you for all of your kind words! I am so happy to hear that you enjoyed your time with us. We love what we do here at The DoubleTree and strive to make our guest's experience the best possible. I also wanted to thank you for your patience with us during this renovations process. We are... More 

Dubuque, United States
1 review
3 of 5 stars Reviewed 1 week ago

There were two separate miscommunication incidents by staff on my short two night stay. First, when checking in the staff said they would call when my room was ready. I then killed time at the local mall to never receive a phone call from them. The second was an airport shuttle time. I was told the earliest shuttle was 7AM... More 

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Melissa P., We appreciate you take the time to give us feedback on your recent stay, even though it is disappointing to hear. I sincerely apologize about the issues you encountered with our team during your time with us. I have spoken with the necessary staff members to assure that these miscommunications do not persist. Thank you for mentioning... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The staff at this hotel was excellent. Always a cheerful greeting and if you needed anything they were extremely efficient at getting it done. We attended a wedding in the hotel and everything was lovely. Attentive staff.

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear D5729PWchristines, Thank you so much for all of your kind words! We certainly do our best to make sure our guests are as at home as possible. We look forward to welcoming you back soon! Kind Regards, Kate Paddock Front Office Supervisor The DoubleTree by Hilton P: 585-475-1510 More 

Mississauga, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Standard Hotel - Nothing great. Internet in my room was useless unless standing in the Hallway. The air conditioner was very loud and needed to be turned off at night. I could also hear the air conditioner in the next room. The Hotel is clean and plenty of parking. Close to Highway. I would stay again if I couldn't get... More 

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Paul L., Thank you for your feedback on your recent stay. Please accept my apologies that our property did not "wow" you. I am glad that you brought the issue that you experienced with our cooling system to our attention so that I can notify my maintenance team of the problem. If you do return to the area, please... More 

Virginia
Top Contributor
55 reviews 55 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was in town for a series of meetings. The meeting rooms were clean and cold. Service of staff was cordial. Rooms were clean but hallways and elevators were dirty. The entire 3rd floor is under construction giving the hotel a work in progress vibe. Atrium was warm and hotel bar area was pleasant. Not a bad stay but really... More 

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear TripGuy11920, Thank you for taking the time to comment on your recent stay. We welcome feedback of all sorts as it helps us to move forward in a positive direction, so thank you! I apologize that your stay was not exceptional. Is there anything that you recommend we can do differently to change your opinion? I hope that the... More 

United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I travel to Rochester several times per year and this is the first time I have stayed at the DT. It is a unique property and we enjoyed our stay. I would consider staying here again in the future and would like to see what the rooms are like after the renovations are completed.

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Robert K., Thank you for taking the time to leave us your feedback. I am so happy to hear that you enjoyed your stay with us. Our renovations are scheduled to be completed by August this year. I look forward to welcoming you back to our new and improved property! Kind Regards, Kate Paddock Front Office Supervisor The Doubletree... More 

Rochester Double Tree, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Room was not ready upon arrivial. TV was blury Thermostat was broke in room, and HVAC was inop. Housekeeping kept knocking on door for service before we checked out. Hotel was musty. Bartending Service for Formal Event was Poor, couldn't keep up, long lines, and could not keep stocked up.

Review collected in partnership with DoubleTree by Hilton

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Katie S, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Larry O., I appreciate you taking the time to give us your feedback. Please accept my sincerest apologies about the issues that you experienced during your time with us. Renovations can be a stressful time, but we appreciate your patience. I have notified my management team of the issues in your room so that we can look into having... More 

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