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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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Holiday Inn Hotel & Suites Marketplace
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493 Reviews from our TripAdvisor Community

Traveler rating
    304
    127
    39
    14
    9
See reviews for
202
56
22
154
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (493)
  • Mar-May only
    (149)
  • Jun-Aug only
    (135)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (91)
All months
1 review
2 of 5 stars Reviewed 4 days ago NEW

This hotel was on the list of nearby accomodations to RIT as offering a discount to potential students visiting the school. The rate on the Holiday Inn website for a standard room with two double beds was $114 so I figured this would be a great option with the discount. When I called the hotel directly the price they quoted... More 

Was this review helpful? Yes
Ancaster, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

An enjoyable weekend getaway, rooms and hotel very nice, staff very friendly , especially Gloria at breakfast . it was nice to meet and talk to you all. thanks for a great stay. Will stay there the next time I come Thanks, Len

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you so much for this AWESOME review! Our Staff appreciates sharing your experience and compliments of service and made your stay a memorable one. It is our goal for all our Guests to have an experience like yours and glad we were able to provide this for you. We appreciate you choosing our hotel and your loyalty to return.... More 

Pune, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was a very short stay of one day. Rooms are spacious and nice. Very close to the Marketplace and centrally located. The staff are reasonably friendly. However, Ashley made a difference to our stay.

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this NICE review. We appreciate you staying with us and glad Ashley made a great impact on your stay. We value all our staff and great to know when our Guests acknowledge them by name and made you feel at home. Thank you for choosing our hotel and hope you will stay with us again... More 

Rochester, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Local hotels in Rochester / Henrietta NY have an arrangement to send guests to the Holiday Inn Hotel and Suites Marketplace for a complimentary dinner. The dinner is buffet style but on a pleasantly small scale. Rather than have a huge buffet where everything is underwhelming, the chef, Brian, limits his selections so that he can provide extremely creative recipes.... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this GREAT review about our Dinner. We appreciate you taking time to share the great quality of food we offer at our buffet and glad you shared your experience. Our Guests receive this complimentary dinner Mon-Thur and Brian does a great job with his creations. Thank you for choosing our hotel. We appreciate your business. More 

Yeadon
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago

Our stay at this locale was very pleasant. Great staff. Front desk friendly and helpful with places to visit. Breakfast was very good. Food service staff was great. Ashley-Sunshine-Kim-Kylee, Thank You all for everything! Rooms were clean. Newspaper delivered daily. Nice to have paper and pen to work the puzzles, instead of everything on-line. Technology is great but every once... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this WONDERFUL review! It is so nice to know that your stay was as great as it can be and thankful for the kind words/compliments and acknowledgement of our caring staff. Your valuable feedback and details of your stay has made our team even more stronger to help give every guest like you the same... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I have had a traveling career for the past several years which in turn means I have spent plenty of time in hotels all across the country and this is the first time I have taken time out to express my satisfaction with a hotel. This hotel has such a inviting environment which to me is priceless. The hotel is... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear Valued Guest, Thank you very much for this EXCELLENT review! It is our pleasure to make you feel at home and glad we have exceeded your expectations. It is our goal to ensure each Guest has a stay like you did and become part of our Family. We strive on giving the best service and trying our best to... More 

Burkittsville, Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This hotel is right in the thick of everything in the southern part of Rochester. It is close to a nearby shopping mall and many restaurants. For the most part, my stay was satisfactory. However, the bartender was very rude and always seemed to be disappearing for several minutes, leaving me with no one to talk to and nothing to... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your experience and value your feedback. On behalf of our hotel, please accept our sincere apology on the dissatisfaction of service you received in our bar. This is not normal of any of our staff to not give that attention to all our guests. We will be looking into this and ensure all... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Excellent front desk service. Rooms were clean, beds were comfortable, hallways were quiet past 11 p.m. The breakfast was very good and service from food staff was attentive, helpful and anticipated our needs. The workout room needs some updating: weights, floor mats and excercise balls would be good additions. Well worth the cost of the room. Very close to shopping... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Wonderful review! We appreciate you taking time to share your Great experience. Our Staff appreciates the compliments of service and cleanliness. We strive on trying to give the best service and anticipate Guests needs and thankful for you sharing your experience with our Staff and our hotel. It is nice to know that you were able... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2015 via mobile

This is the 4th year my family has stayed here. We love this hotel because it is close enough to several shopping centers and some food options. It is not too far to drive to the university of Rochester** **For those of you staying in May or August/early September... The prices are significantlly hiked up because of students graduating or... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this review and sharing your experiences at our hotel. We value you and your family loyalty and appreciate you choosing our hotel every year. Our entire staff appreciates the compliments of service and glad that our complimentary hot breakfast was loved as well! Our goal is to be consistent in quality service at... More 

Niagara Falls, New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 8, 2015

We were traveling with a large group of kids and this hotel was extremely patient and accommodating. Anyone who works with travel sports teams, school groups, or rec teams, etc. knows how stressful it can be to travel with a group of youngsters. We were very relieved by the patience and assurance of the staff at this holiday inn. They... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share you experience and glad your stay and rest of your team enjoyed our hotel. Our Staff appreciates the compliments of service and had a FANTASTIC breakfast. We do get a lot of compliments of our water pressure and shower heads and appreciate you noticing that. We know what our Guests want with a... More 

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