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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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Holiday Inn Hotel & Suites Marketplace
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495 Reviews from our TripAdvisor Community

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Traveler rating
    305
    127
    40
    14
    9
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202
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156
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (495)
  • Mar-May only
    (149)
  • Jun-Aug only
    (137)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (91)
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Woodside
Level Contributor
218 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stay in so many hotels, and this one is definitely a shining star of excellence among them! This property is well kept, even though it's an older property. It's been renovated and everything has been brought up-to-date but with the usual smaller old rooms with connecting doors and thinnish walls. The mattress was firm and not saggy, and the... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed 2 nights for our anniversary and it was not great. First night supper had crunchy undercooked rice, undercooked pasta and sauce straight from the can. Pool deck had band aid and large clumps of hair. Ventilation vents were packed with dust. Breakfast was better and passable but they started putting things away at 9:30 so late arrivals got fewer... More 

Was this review helpful? Yes
Seattle
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Early flight Saturday morning--no shuttle. Wireless- didn't work with my iPad in my room and front desk unable to help. Room was fine. Further from the airport than anticipated. Disappointing and cost mismatched with my needs.

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your valuable feedback. We appreciate you as our Guest and want to apologize for the inconvenience on your stay. We do offer a complimentary shuttle to and from the airport, but based on availability. Our shuttle hours are Mon-Friday 4:30am-11pm and Sat.-Sun. 6am-11pm. The airport is only 5 miles from our hotel airport... More 

Ancaster, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed June 15, 2015

An enjoyable weekend getaway, rooms and hotel very nice, staff very friendly , especially Gloria at breakfast . it was nice to meet and talk to you all. thanks for a great stay. Will stay there the next time I come Thanks, Len

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you so much for this AWESOME review! Our Staff appreciates sharing your experience and compliments of service and made your stay a memorable one. It is our goal for all our Guests to have an experience like yours and glad we were able to provide this for you. We appreciate you choosing our hotel and your loyalty to return.... More 

Pune, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 14, 2015

It was a very short stay of one day. Rooms are spacious and nice. Very close to the Marketplace and centrally located. The staff are reasonably friendly. However, Ashley made a difference to our stay.

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this NICE review. We appreciate you staying with us and glad Ashley made a great impact on your stay. We value all our staff and great to know when our Guests acknowledge them by name and made you feel at home. Thank you for choosing our hotel and hope you will stay with us again... More 

Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2015

Local hotels in Rochester / Henrietta NY have an arrangement to send guests to the Holiday Inn Hotel and Suites Marketplace for a complimentary dinner. The dinner is buffet style but on a pleasantly small scale. Rather than have a huge buffet where everything is underwhelming, the chef, Brian, limits his selections so that he can provide extremely creative recipes.... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this GREAT review about our Dinner. We appreciate you taking time to share the great quality of food we offer at our buffet and glad you shared your experience. Our Guests receive this complimentary dinner Mon-Thur and Brian does a great job with his creations. Thank you for choosing our hotel. We appreciate your business. More 

Yeadon
Level Contributor
6 reviews
5 of 5 stars Reviewed June 10, 2015

Our stay at this locale was very pleasant. Great staff. Front desk friendly and helpful with places to visit. Breakfast was very good. Food service staff was great. Ashley-Sunshine-Kim-Kylee, Thank You all for everything! Rooms were clean. Newspaper delivered daily. Nice to have paper and pen to work the puzzles, instead of everything on-line. Technology is great but every once... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this WONDERFUL review! It is so nice to know that your stay was as great as it can be and thankful for the kind words/compliments and acknowledgement of our caring staff. Your valuable feedback and details of your stay has made our team even more stronger to help give every guest like you the same... More 

1 review
5 of 5 stars Reviewed June 4, 2015

I have had a traveling career for the past several years which in turn means I have spent plenty of time in hotels all across the country and this is the first time I have taken time out to express my satisfaction with a hotel. This hotel has such a inviting environment which to me is priceless. The hotel is... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear Valued Guest, Thank you very much for this EXCELLENT review! It is our pleasure to make you feel at home and glad we have exceeded your expectations. It is our goal to ensure each Guest has a stay like you did and become part of our Family. We strive on giving the best service and trying our best to... More 

Burkittsville, Maryland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 1, 2015

This hotel is right in the thick of everything in the southern part of Rochester. It is close to a nearby shopping mall and many restaurants. For the most part, my stay was satisfactory. However, the bartender was very rude and always seemed to be disappearing for several minutes, leaving me with no one to talk to and nothing to... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your experience and value your feedback. On behalf of our hotel, please accept our sincere apology on the dissatisfaction of service you received in our bar. This is not normal of any of our staff to not give that attention to all our guests. We will be looking into this and ensure all... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 1, 2015

Excellent front desk service. Rooms were clean, beds were comfortable, hallways were quiet past 11 p.m. The breakfast was very good and service from food staff was attentive, helpful and anticipated our needs. The workout room needs some updating: weights, floor mats and excercise balls would be good additions. Well worth the cost of the room. Very close to shopping... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Wonderful review! We appreciate you taking time to share your Great experience. Our Staff appreciates the compliments of service and cleanliness. We strive on trying to give the best service and anticipate Guests needs and thankful for you sharing your experience with our Staff and our hotel. It is nice to know that you were able... More 

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Prices are for 1 room, 2 adults
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