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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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Holiday Inn Hotel & Suites Marketplace
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479 reviews from our community

Traveler rating
    299
    120
    39
    13
    8
See reviews for
195
56
20
150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
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    (479)
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    (143)
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Virginia
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I was in Rochester for 4 days doing some training for work. I was thrilled to see both dinner and breakfast is provided and is included in the room rate. Breakfast was basic but a nice buffet spread. Dinner....while not 4 star was adequate. Heck.....your first bottle of beer or glass of wine is FREE with dinner for hotel guests.... More 

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Toronto
Top Contributor
131 reviews 131 reviews
131 hotel reviews
393 helpful votes 393 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel should probably get a better review, as it is in a good location (very busy street) with restaurants a short walk away. Also, the room was relatively clean, spacious and functional. Everything worked as it should and the hotel was quiet. This seems to be an older property and it shows. The parking lot, especially around the sides... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for your valuable feedback and appreciate you taking time to write this review. We appreciate your business. We are happy to know that our location was perfect for your needs and your room was well functioning and clean. Our parking lot does not have potholes and believe you are referring to the drains in the parking lot which... More 

Belfort, France
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very welcoming staff. Rooms a very spacious and well equipped with big size flat TV, fridge and micro wave. They are very quiet and the king size bed is very comfortable. Desk is convenient and Wi-Fi internet fast enough. The suites I get as an upgrade for being an IHG Platinum member are very nice. Only negative point is the... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this Nice review! Our Staff appreciates the compliments of service and happy to upgrade your room for being a Platinum IHG Rewards Club Member. We try our best to make Guests feel at home and enjoy the perks of our Rewards program. It is also nice to know that you were able to... More 

somewhere
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 1 night in a King Suite. 2 adults, 2 children. The suite was great because the kids could chill in one room and the adults in another. Both areas had a TV. I wish I had known there was a DVD player because I would have brought movies. Free wi fi with the Suite. Free continental breakfast. Go... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Great review! It is nice to know that your stay was excellent for your family. Our King Executive Suites (Jacuzzi Suites available) are perfect for a family up to 5 and well equipped with Fridge/Microwave and DVD Players. We sincerely apologize for not knowing we have them in all our rooms and we also... More 

Hurley, New York
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The entire staff--front desk, barkeep, breakfast crew, housekeeping--were exceedingly helpful, friendly, and courteous at all times. Rooms were clean, well designed and nicely furnished. The breakfast was about what you would expect from a Holiday Inn breakfast buffet, but of an evening the wings on the bar menu are as good as you can get. The location was wonderfully convenient... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking time to write this DELIGHTFUL review!!! Our entire Staff appreciates the compliments of service and glad your stay was memorable. Our goal is to have every Guest have a stay like yours and appreciate you as our Loyal Guest. It is great to also know that you were able to enjoy our complimentary breakfast... More 

Senior Contributor
29 reviews 29 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2015

Typical HIE. Quick stay so didn't take advantage of pool, fitness center or evening buffet. Cold breakfast & waffles good but didn't care for eggs, corned beef hash. Chopped fruit tasted sour as if being in a tin can for a long time. Large bar area for evening socializing. King suite spacious. Pull out sofa for 1-2 small kids only.... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking valuable time to write this review and share your experience. It is great that you were able to enjoy our location and took advantage of our complimentary hot breakfast buffet. Next time please enjoy the largest heated indoor pool in this area! We also have Jacuzzi Suites available and also please ask about our free appetizer... More 

Buffalo, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 20, 2015

Booked a "Leisure King room" - told by a hotel employee that this meant King bed with pull out sofa. Apparently employee was mistaken. No rooms with two beds available at check in. Offered an upgrade to a King Suite at almost $80 additional charge to us even though they made the mistake. Left for another hotel.

Was this review helpful? Yes 2
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for your valuable feedback and taking time to let us know how your experience was at our hotel. We apologize for the mis-communication verbally of our room type description and will be looking into more training and try to pinpoint who gave you this incorrect information. We are glad to know that our Staff was able to relocate... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 18, 2015

We planned to stay here a long holiday weekend. We checked in late at night after a long, 6 hour drive. At the time of out stay, there was a number of little league sports teams staying so most of the common areas were noisy and occupied with little kids. We of course can't know who the hotel's other guests... More 

Was this review helpful? Yes 2
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this review and share your valuable feedback. We sincerely apologize for the unsatisfactory stay and not our usual service and far below our standards. Yes, it was a very busy sports weekend with many families staying with us and we try our best to keep hallways and common areas clean throughout the day... More 

Columbus, Ohio
2 reviews
3 of 5 stars Reviewed January 7, 2015

The room was basic and far from the building lobby. The breakfast was basic. I was here on business and my employer picked the hotel. Other Holiday Inns have been better. I would not recommend this hotel to another business traveler. Okay for a family on a budget.

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your experience at our hotel. We appreciate your valuable feedback and want to apologize for not exceeding your expectations. Based on your feedback, I would like the opportunity to address your comments and maybe you will come stay with us again. You may ask for a special request for a room closer to... More 

St. Catharines
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 31, 2014

We stayed at this hotel upon the recommendation of our son. We weren't disappointed. The room was clean and appealing. The bedding and pillows were fresh and inviting. Great internet connection. We were there during the week and were surprised that complimentary supper and a drink were included as well as breakfast in the morning. I'm not sure if it... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking valuable time to share your Great experience! We appreciate the details of where we exceeded your expectations of a nice clean comfortable room with great high speed internet. It is great to know that you were able to enjoy our perfect location next door to the Famous Sticky Lips BBQ and our complimentary meals. It is... More 

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