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Holiday Inn Hotel & Suites Marketplace

3.0 of 5 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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Certificate of Excellence 2014
Holiday Inn Hotel & Suites Marketplace
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Holiday Inn Hotel & Suites Marketplace
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466 reviews from our community

Traveler rating
    295
    116
    37
    11
    7
See reviews for
189
55
20
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (466)
  • Mar-May only
    (139)
  • Jun-Aug only
    (127)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (82)
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tucson
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Over the years I've stayed in Rochester many times, on this trip one of my salesmen had already set up his reservation here so I stayed also. A lot of little things pushed this hotel over the top, nothing especially fancy but attention to detail, good staff, taco bar buffet in the evening, breakfast in the morning, etc pushed it... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this AWESOME review!!! It is GREAT to read all the details you noticed and sharing your experience with the world. We appreciate your loyalty to our hotel and your choice hotel when visiting Rochester. It is our goal to ensure each stay you have here is the same. Glad you were able to enjoy our daily complimentary... More 

Toronto
Contributor
11 reviews 11 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel doesn't look like a big one from the outside but it is. We were upgraded to a suite but as it turns out the room was a bit of a walk from the lobby. They have another entrance where we can park so it's closer to our room. But there's a bit of a walk to get to... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking valuable time to write this WONDERFUL review! It is great to see that you had a very nice stay and your choice hotel when visiting Rochester. Our perfect location boasts the largest indoor pool in this area and happy to know that you were able to enjoy this fine amenity. We strive on trying to give... More 

canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed during the busy month of November and really liked our room. All the staff were really kind, even the personel working on cleaning and maintenance made eye contact and said hello. Free breakfast was great! Good job to the holiday inn team:)

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Fantastic review!!! We appreciate the acknowledgement of our entire Staff and made everyone happy with your valuable feedback. Our entire Team try our best to make Guests feel at home with friendliness and welcoming attitudes. We strive on ensuring all our Guests have a perfect stay like yours. Thank you for coming back in... More 

Mississauga, Canada
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a quiet room with a great mattress. Only issue, the heat came on every 15 minutes and off again and it's a little noisy. WiFi was excellent and the bathroom needed just a bit of trim work around the shower but nice and clean. Breakfast was above average with fresh fruit and the Monday to Thursday dinner... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for staying with us and taking time to share your wonderful experience! We appreciate the compliments of our comfortable beds, high speed internet, our complimentary breakfast and dinner, our perfect location, and the service of our Staff. We strive on going the extra mile and try our best to Wow our Guests including the wiping of snow off... More 

Toronto
Top Contributor
52 reviews 52 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We paid $128 CAD (including tax) for a Friday night stay through Hotwire. The same room on hotels.ca was $180 CAD (including tax) so we got a good deal. This hotel is very close to restaurants and shopping - great location. Check in and out were fast and uneventful. My kids love to swim so we always stay at hotels... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Wonderful review. We are happy to see that you enjoyed our hotel at a great price. Our large indoor heated pool, location, and fresh breakfast separates us from the other hotels and even have fridge/microwave and dvd players in all rooms with free movie rentals. It is nice for you to notice that we... More 

Contributor
17 reviews 17 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 17, 2014

I stayed here about a year ago and returned because of my previous experience. However, this time I found the hotel had declined overall. The breakfast did not have the chef making omelettes and the food needed replenishing during breakfast. The room heater ( not used last year in the summer ) was so noisy that it had to be... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this review and sharing your experience. We appreciate you staying with us again and want to sincerely apologize for not exceeding your expectations. We strive on trying our best to ensure all our Guests enjoy their stay. It is comforting to know that your room was clean. Although our Chef attended omelet station... More 

Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

I enjoy the Holiday Inn Marketplace because they provide a free evening buffet and breakfast. Tonight the buffet had pork, chicken, soup, salad a couple of yummy veggies. What I don't understand is why the guest don't tip these hotel employees for providing service, they get the drinks, clear the plates and often check to see if you need anything.... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Wow!!!, Thank you Pam K for taking time to share your experiences at our hotel. Your loyalty to our hotel is very appreciated and thank you for all your business. The Complimentary Breakfast and Dinner with Free Drink are value added amenities totaling at least $30.00 if we were to charge!!!! Our Staff appreciates your feedback and taking time explaining... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2014 via mobile

We came to the area from NYC to visit several colleges and decided to stay at one central hotel instead of moving from place to place. We were told that a suite would be great for us (2 adults 3 teens) which had a king bed and a pull out bed in the second room. The king bed was comfortable... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you Albert F for writing this review and sharing your experience. We appreciate your business and want to thank you for the compliments of our Staff and clean room. I understand that the room was not accommodating for older kids and can see that you do need to take 2 rooms to be more comfortable. Some Guests do stay... More 

Vernon, New Jersey
Top Contributor
57 reviews 57 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2014

This is my families second stay at this hotel and it was still wonderful. The room was clean and neatly kept. I would stay here again and the breakfast was still good like last time. We stayed in a smaller room this time which was still nice. We wish it wasn't so much money, but we still like the hotel... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you Brie V for taking time on sharing your experience with a Nice review! We appreciate your loyalty and thank you very much for the all compliments with a Nice Clean Room and our Friendly Staff . Great to see that our Breakfast was consistent and to your liking. We value your business and understand sometimes rates are higher... More 

Boulder
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 24, 2014

Based on previous reviews and the price we paid, I mistakenly expected this Holiday Inn to be on par with other hotels in the same family/price range. Our weekend rate in early October was particularly high because I believe there were a few events going on in the area. However, I feel like we were overcharged because the room was... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for writing this review. We value your feedback and want to sincerely apologize on any inconvenience and unsatisfactory stay. This is not normal for us to not give the best service by our staff and for guests to have a nice clean, well-maintained room that is fully functional. We strive on doing the best we can and we... More 

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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn
Hotel Style:
#1 Business Hotel in Henrietta
#3 Family Hotel in Henrietta

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