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All 16 Henrietta hotels

Holiday Inn Hotel & Suites Marketplace

3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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89%
Ranked #2 of 16 hotels in Henrietta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Julie O Poughkeepsie, New York
  • Reviews (437)
  • Photos (60)
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  • Room tips (77)
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437 people have reviewed this hotel

Traveler rating
    285
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178
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Poughkeepsie, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Holiday Inn Hotel and Suites Marketplace in Rochester for 3 nights. My husband, six-year-old son and I stayed in a suite and it was very comfortable. My son slept on the pull-out sofa and was delighted with it. The whole space was roomy and gave us space to relax. There was a small kitchen area with... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this wonderful review of your stay. My entire Staff is delighted to see the compliments of service and the care of all our Guests. It is nice that you enjoyed the largest indoor hotel pool in Rochester! Our goal is to exceed Guests expectations and appreciate all the compliments of your stay. Please come stay with us... More

Clifton Park, New York
Top Contributor
148 reviews 148 reviews
40 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here alone when going to a Red Wings ball game with daughter and kids. Clean property with nice rooms, although dated. Towels perfect and pretty new. Bathroom remodeled, with great hot water and good pressure. Nice soaps and all. Linens fresh and clean. Why not higher rating? 3 things... The pillows are roughly 30" wide. Not like at... More

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking the time to write a review about our hotel. Here at the Holiday Inn & Suites Rochester-Marketplace, our staff strives to create a clean and comfortable environment for our guests. We'd like to sincerely apologize for the noise that the air conditioner made, as well as the sunlight in your room. We'll have maintenance... More

Washington DC
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We love this hotel we where up for my son graduation we check in it do a friendly staff we when tip to the room the air conditioner unit was not working we call down to the front desk the sent up the maintenance man up he was friendly and joy full struck a a conversation with me and my... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Great review and taking the time to let us know we made you and your wife feel at home. It is such a great feeling for all of us here that the occasion was for a Graduation and must be proud....Congrats!!! We sincerely apologize for the unit to not work properly and glad Luis immediately resolved... More

Albany, New York
Top Contributor
175 reviews 175 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here for a conference for a few days and was in and out quite a bit. I'd never stayed here before, but the amenities & price made it a very good deal! The room was clean & had more than enough room. In addition to everything I expected, there was also a fridge and microwave, which are rare... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you fort taking time sharing your great experience at our hotel. Glad you enjoyed our clean, well-equipped room with fridge and microwave in all our rooms for a reasonable price. Nice to hear our staff was nice and our location is perfect with so many restaurants and shopping surrounding the hotel with easy access to highways. We appreciate your... More

San cristobal
1 review
5 of 5 stars Reviewed 2 weeks ago

Is my first time at Rochester, we were visiting family and we can say without doubt that this hotel is amazing, every one is happy to attend you and of corse Sir Jack and Mr Jhon were very supporting with our transportation to the airport!!! They Talk to my parents with sings because the don't speak English! We laugh a... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for the Excellent review on your experience at our hotel. Glad you came to visit this wonderful city and chose to stay with us. We are pleased that our staff went the extra mile to make you feel at home and the recognition of our Drivers. Thank you for staying with us and hope you come visit us... More

NY, NY
Senior Contributor
21 reviews 21 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We go to visit family in Rochester 2 to 3 times per year and always stsy here. The rooms are clean and staff is friendly and helpful. Breakfast is a welcome treat and Lisa is great. She's cheerful, helpful and makes sure we never run out of coffee!!!

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear Hacker13, Thank you for this wonderful review and appreciate your loyalty and compliments. We strive on giving the best service and trying to make Guests feel at home. I am happy to see that our staff is continuing to strive and give the best Rochester has to offer. Thanks again for your business and appreciate the review. More

Yonkers, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

I do a lot of business travel and found the dining staff (LISA) to be the most friendly and welcoming person I have experienced in a hotel setting in a very long time. She was delightful to see each morning greeting you with a smile and recalling previous days conversation to follow up on. I received fast service with a... More

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Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear Tanika W, We appreciate you taking time out of your day to write a review for our hotel! We are very pleased that you enjoyed your stay with us, as well as your hot and fresh complimentary breakfast (served every day of the week). The Holiday Inn & Suites Rochester-Marketplace personally thanks you for your business and we look... More

Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Our extended family stayed at this hotel during RIT's graduation weekend. The festive balloons and hors d'oeuvres table for the graduates and their families was a welcoming touch. The rooms were clean, quiet, and were equipped with very comfortable beds. The breakfast buffet was delicious, always refilled promptly, and varied. The pool was very clean and the temperature was well... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear rjs1232014, Thank you for taking the time to write a review about our hotel! Here at the Holiday Inn & Suites Rochester-Marketplace, we take pride in making sure that all sections of our hotel are clean and comfortable. From the second you step foot in our lobby to the moment that you leave, we want to make sure that... More

Chateaugay, New York
1 review
5 of 5 stars Reviewed May 29, 2014

We visit the Rochester area each year for a family get-a-way. Our kids look forward to the pool, and the free continental breakfasts, and my husband and I love having Sticky Lips next door! Over all, the location is perfect for what we like to do while we are visiting Rochester. We Especially LOVE waking up to Ms. Lisa at... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear Shari-Spa, The Holiday Inn & Suites Rochester-Marketplace personally thanks you for taking the time to review your experience at our hotel! Our entire family of staff, including our valuable Ms. Lisa, take pride in making sure that your stay with us is as enjoyable and comfortable as possible! We are glad to hear that your children adore to using... More

Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 18, 2014

This HI has clearly been renovated recently as it is not dated like many of the HI properties. I found the bed to be extremely comfortable and rooms where spacious. The real selling point of this hotel however is the general enthusiasm of the staff, from the checkin attendant to the folks at breakfast. Hotel has an included breakfast which... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Dear Steve L, Thank you for taking the time to write your review of our hotel! We are very pleased to hear that you enjoyed your accommodations during your stay. Our staff works hard throughout the day to ensure that every moment of your visit is up to your standards, and ours. If you ever have to visit the Rochester... More

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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Business Hotel in Henrietta #3 Family Hotel in Henrietta
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
Number of rooms
120

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