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All 16 Henrietta hotels

Holiday Inn Hotel & Suites Marketplace

3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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89%
Ranked #2 of 16 hotels in Henrietta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
glorynews Columbus, OH
  • Overview
  • Reviews (441)
  • Photos (60)
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441 people have reviewed this hotel

Traveler rating
    287
    108
    30
    9
    7
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180
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
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English first
Columbus, OH
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

"I want to let people know about this affordable little gem in Rochester, NY. The rooms are clean as are the Lobby, TV area and restaurant. I was suprised by the value, especially since it included dinner and breakfast. The wait staff makes the visit all the more enjoyable, especially Miss Lisa and breakfast cook, Louis. We met Louis last... More

Was this review helpful? Yes
Kennett Square, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have been traveling for the past month due to business, this was one the nicest hotels we have been in. It's very clean, located in the heart of numerous restaurants & shopping areas. The staff was very pleasant. The best part of this hotel is going to breakfast and being greeted by Lisa, she has the best personality and... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Fantastic review. We appreciate you taking the time to let us know how your stay was and know you are traveling quite a bit. Thank you for the compliments to our entire Staff and Lisa helped with you having a wonderful experience. Glad to see you enjoyed our perfect location and hope you stay with us... More

Vernon, New Jersey
Senior Contributor
30 reviews 30 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We couldn't find a hotel room for my godson's christening and this hotel was the only one not booked. We had a suite room. It was awesome! Clean! I enjoyed this hotel I wish it wasn't for one night. Lisa was amazing she was an awesome waitress with our continental breakfast! She was so funny and she put a smile... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this wonderful review sharing that we have the best hotel room in Rochester. We do offer spacious King Jacuzzi Suites and King Executive Suites without the Jacuzzi. It is nice to see that our Staff and especially Lisa made you happy and smile. Nice to see that the room was very clean and your entire experience was... More

Grand Blanc, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughters and I stayed here for an over night as a half way point for our road trip from MI to NH. The front desk staff was very nice and efficient. The room was clean, comfortable and the microwave and mini fridge were nice touches. The pool was large, well kept and clean. Can't really ask for more than... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for writing this nice review. It is nice to hear that our staff made your stay over a comfortable and efficient one for your needs. All our rooms are well equipped with the fridge/microwave/dvd players and have free movie rentals too. We appreciate the compliments of our staff and our clean rooms. Thank you for choosing our hotel... More

1 review
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 5 days to attend a class at RIT. The rooms were clean and comfortable. They offered a complementary breakfast and dinner which helped manage my trip costs. The food offerings at breakfast were typical for complementary breakfast but a staff member named Lisa makes it better than typical offerings. Lisa was always offering assistance... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this great review. We appreciate you staying with us and enjoying our complimentary breakfast and dinner with a nice clean room. Glad Lisa was herself and going the extra mile like usual. She makes all of our days so much better when encountering her. Our entire staff goal is to exceed guests expectations and make guests feel... More

Poughkeepsie, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn Hotel and Suites Marketplace in Rochester for 3 nights. My husband, six-year-old son and I stayed in a suite and it was very comfortable. My son slept on the pull-out sofa and was delighted with it. The whole space was roomy and gave us space to relax. There was a small kitchen area with... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this wonderful review of your stay. My entire Staff is delighted to see the compliments of service and the care of all our Guests. It is nice that you enjoyed the largest indoor hotel pool in Rochester! Our goal is to exceed Guests expectations and appreciate all the compliments of your stay. Please come stay with us... More

Clifton Park, New York
Top Contributor
149 reviews 149 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here alone when going to a Red Wings ball game with daughter and kids. Clean property with nice rooms, although dated. Towels perfect and pretty new. Bathroom remodeled, with great hot water and good pressure. Nice soaps and all. Linens fresh and clean. Why not higher rating? 3 things... The pillows are roughly 30" wide. Not like at... More

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking the time to write a review about our hotel. Here at the Holiday Inn & Suites Rochester-Marketplace, our staff strives to create a clean and comfortable environment for our guests. We'd like to sincerely apologize for the noise that the air conditioner made, as well as the sunlight in your room. We'll have maintenance... More

Washington DC
1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

We love this hotel we where up for my son graduation we check in it do a friendly staff we when tip to the room the air conditioner unit was not working we call down to the front desk the sent up the maintenance man up he was friendly and joy full struck a a conversation with me and my... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Great review and taking the time to let us know we made you and your wife feel at home. It is such a great feeling for all of us here that the occasion was for a Graduation and must be proud....Congrats!!! We sincerely apologize for the unit to not work properly and glad Luis immediately resolved... More

Albany, New York
Top Contributor
176 reviews 176 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 23, 2014

I was here for a conference for a few days and was in and out quite a bit. I'd never stayed here before, but the amenities & price made it a very good deal! The room was clean & had more than enough room. In addition to everything I expected, there was also a fridge and microwave, which are rare... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you fort taking time sharing your great experience at our hotel. Glad you enjoyed our clean, well-equipped room with fridge and microwave in all our rooms for a reasonable price. Nice to hear our staff was nice and our location is perfect with so many restaurants and shopping surrounding the hotel with easy access to highways. We appreciate your... More

San cristobal
1 review
5 of 5 stars Reviewed June 22, 2014

Is my first time at Rochester, we were visiting family and we can say without doubt that this hotel is amazing, every one is happy to attend you and of corse Sir Jack and Mr Jhon were very supporting with our transportation to the airport!!! They Talk to my parents with sings because the don't speak English! We laugh a... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for the Excellent review on your experience at our hotel. Glad you came to visit this wonderful city and chose to stay with us. We are pleased that our staff went the extra mile to make you feel at home and the recognition of our Drivers. Thank you for staying with us and hope you come visit us... More

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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Business Hotel in Henrietta #2 Family Hotel in Henrietta #3 Romantic Hotel in Henrietta
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
Number of rooms
120

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