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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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1 room 1 guest
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502 Reviews from our TripAdvisor Community

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Traveler rating
    309
    129
    41
    14
    9
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206
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22
158
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (502)
  • Mar-May only
    (149)
  • Jun-Aug only
    (144)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (91)
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here last week and were very satisfied. We discovered when we arrived that our suite had no bath with is a problem considering we have three small children. We contacted the front desk who immediately upgraded us to a jacuzzi suite and manager waived the additional cost the next day! We all loved the large pool and 2... More 

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Naperville, Illinois, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Close to campus; great value for cost, coffee available starting at 3:00 am, very comfortable beds. Housekeeping and management wonderful. Lost an earring so I called to ask for housekeeping to look for it. They did, and found it! Tip well for them. They work hard.

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Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean rooms, Reasonable price, Free breakfast, Free dinner and drinks ( during the week), free wifi, Nice pool, Microwave and refrigerator in the room, Friendly staff, great location - I recommend this hotel Few disadvantages - I stayed during peak summer and the hotel is bit noisy with kids running around everywhere and also in the pool ( I was... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share this Great review! Thank you for the recommendation and glad our hotel fit your needs at a great price and earned your loyalty to return. We appreciate all the compliments and can understand the noise from Families staying and welcome all Guests. Thank you for your understanding of this and very happy that... More 

New Delhi
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed here with family and 2 kids 12/14 we enjoyed the place breakfast was standard Holiday inn ! But service was good reception check in was easy rooms can be tricky with location, we had a mile walk to the room ! various exits to the hotel building but still safe parking is free and ample they have an INDOOR... More 

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Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking valuable time to share your experience at our hotel. Thank you for the compliments of service with a nice clean room. We strive on trying to give the best service at a perfect location and our entire staff appreciates the acknowledgement of great service and quality. Please come stay with us again soon. We appreciate you... More 

Toronto, Canada
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stopped in Rochester for the night on my way to Cooperstown and I decided to stay at this hotel. I was quite happy with my selection, as the hotel was very clean, comfortable, easy to access off the I-90 and there were a lot of restaurants and things around it. The front desk staff was polite, informative and professional... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for finding our hotel and your choice hotel when traveling to Rochester. We appreciate your valuable feedback and taking time to share your GREAT experience! It is nice to know that you were able to take advantage of our Perfect Location and had a clean, comfortable room with our Staff giving Great service as expected. We strive on... More 

Beijing, China
Level Contributor
346 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was very pleased to stay here, if you stay on Monday to Thursday they have a free dinner. Which was alright was not the best dinner j ever had but it was nice and it was free. Great location. Nice staff. It was close to the mall and wegmans, which was good since we needed snacks for my daughter. Would... More 

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Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this GREAT review! It is great to know that our Complimentary Dinner Buffet and Complimentary Breakfast Buffet fit your needs. Our perfect location is surrounded by many choices of shopping and dining and easy access to all highways and the airport is nearby. Please come stay with us again next time you coming... More 

Chicago, Illinois
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Positives first: Hotel is easily located off the highway, beds were comfortable and room did not have the musty odor that is sometimes unavoidable during a hot, humid day. Breakfast options were good. WiFi worked as needed. However there were a few negatives that made me question whether we will stay again. The deadbolt on the door did not work... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for sharing your experience and taking time to do this. We appreciate you as our Guest and want to apologize for the issues you received and want you to know that this is not the normal service we give and strive to make each Guest happy with their stay. We will be sure to look into the latch... More 

Woodside
Level Contributor
331 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay in so many hotels, and this one is definitely a shining star of excellence among them! This property is well kept, even though it's an older property. It's been renovated and everything has been brought up-to-date but with the usual smaller old rooms with connecting doors and thinnish walls. The mattress was firm and not saggy, and the... More 

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Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Wow, Thank you for this WONDERFUL review! We appreciate having you as our Guest and our entire Staff is thankful for your kindness and appreciative on all the compliments of service. It is great to know that you have experienced a memorable stay and glad we are part of it. We appreciate the details of your review and sharing your... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed 2 nights for our anniversary and it was not great. First night supper had crunchy undercooked rice, undercooked pasta and sauce straight from the can. Pool deck had band aid and large clumps of hair. Ventilation vents were packed with dust. Breakfast was better and passable but they started putting things away at 9:30 so late arrivals got fewer... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your experience and want to apologize for any inconvenience you have encountered. Our complimentary shuttle service is available Mon-Fri 4:30am-11pm and Sat-Sun 6am-11am and hope this will not deter you from staying with us in the future and a cab ride is about $20-$25. There is absolutely no reason why our front desk... More 

Seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 17, 2015

Early flight Saturday morning--no shuttle. Wireless- didn't work with my iPad in my room and front desk unable to help. Room was fine. Further from the airport than anticipated. Disappointing and cost mismatched with my needs.

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your valuable feedback. We appreciate you as our Guest and want to apologize for the inconvenience on your stay. We do offer a complimentary shuttle to and from the airport, but based on availability. Our shuttle hours are Mon-Friday 4:30am-11pm and Sat.-Sun. 6am-11pm. The airport is only 5 miles from our hotel airport... More 

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