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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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Holiday Inn Hotel & Suites Marketplace
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Holiday Inn Hotel & Suites Marketplace
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485 reviews from our community

Traveler rating
    301
    124
    39
    13
    8
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198
56
21
152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (485)
  • Mar-May only
    (149)
  • Jun-Aug only
    (127)
  • Sep-Nov only
    (118)
  • Dec-Feb only
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Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

This is the 4th year my family has stayed here. We love this hotel because it is close enough to several shopping centers and some food options. It is not too far to drive to the university of Rochester** **For those of you staying in May or August/early September... The prices are significantlly hiked up because of students graduating or... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this review and sharing your experiences at our hotel. We value you and your family loyalty and appreciate you choosing our hotel every year. Our entire staff appreciates the compliments of service and glad that our complimentary hot breakfast was loved as well! Our goal is to be consistent in quality service at... More 

Niagara Falls, New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were traveling with a large group of kids and this hotel was extremely patient and accommodating. Anyone who works with travel sports teams, school groups, or rec teams, etc. knows how stressful it can be to travel with a group of youngsters. We were very relieved by the patience and assurance of the staff at this holiday inn. They... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share you experience and glad your stay and rest of your team enjoyed our hotel. Our Staff appreciates the compliments of service and had a FANTASTIC breakfast. We do get a lot of compliments of our water pressure and shower heads and appreciate you noticing that. We know what our Guests want with a... More 

Holliston, MA
Contributor
20 reviews 20 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn overnight while I visited my son at RIT. I've been visiting the area for business and family for several years now, but this was my first stay at the Holiday Inn. I found the staff to be exceptionally friendly and helpful, from the front desk to the folks overseeing the self-serve breakfast buffet. The... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Nice review! We appreciate you taking time to share your stay experience and opportunity to have you back next time you visiting Rochester. Our Staff appreciates the compliments of service and acknowledgement. which separates our hotel from others. We strive on trying to give the best service and make our Guests feel at home... More 

Elmira Heights, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything was wonderful. The room was clean, the bed was comfortable. The staff was so friendly and genuinely seemed to care. The breakfast in the morning was really nice, and unlike other hotels I've stayed at, they actually came around to your table and poured/refilled coffee. I'll definitely stay here again

Was this review helpful? Yes 2
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking time to write this GREAT review! It is great to know that your stay was GREAT! Our Staff appreciates the compliments of service and their genuine caring attitude. Our complimentary hot breakfast buffet is staffed to serve and ease Guests with anything we can do to make it enjoyable and start the day off... More 

Freehold, New Jersey
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed April 15, 2015

This was our first visit to the area, primarily to attend the RIT open house, but also to get a feel for the general vicinity. The hotel is located in a busy intersection with easy access to major local highways and lots of nearby shopping and dining options (including an excellent BBQ restaurant right next door). We found the place... More 

Was this review helpful? Yes
Visions_Manager, Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this EXCELLENT review! We understand your time is valuable and appreciate your valuable feedback. It is great that you were able to enjoy our perfect location and enjoyed the famous Sticky Lips BBQ right next door. Our Staff appreciates the all the compliments of your stay. We will look into the temperature setting... More 

Reno, Nevada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2015

Back In Rochester after 25 years, stayed 4 nights at this hotel. Very clean, spacious, quite attractive rooms, furnished with functional desk (working from room), microwave, mini fridge and comfortable beds and pillows. The staff is welcoming truly knowing the meaning of Customer Service. The lobby done with terrific sitting area out of the main traffic flow, business center, pool... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this FANTASTIC review! Our entire Staff was very happy to see all the compliments of service, well functioning room, and very clean. We strive on trying to make Guests feel at home and go the extra mile. Glad that you were able to enjoy our complimentary dinner and breakfast and all the other... More 

Virginia
Top Contributor
55 reviews 55 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2015

I was in Rochester for 4 days doing some training for work. I was thrilled to see both dinner and breakfast is provided and is included in the room rate. Breakfast was basic but a nice buffet spread. Dinner....while not 4 star was adequate. Heck.....your first bottle of beer or glass of wine is FREE with dinner for hotel guests.... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this AWESOME review! We appreciate you taking time to share your experience and appreciate your business. It is great to know that you were able to enjoy our complimentary dinner and breakfast and even a drink of choice. Our Staff appreciates the compliments of service and happy to serve all our Guests traveling for business or leisure.... More 

Toronto
Top Contributor
134 reviews 134 reviews
134 hotel reviews
400 helpful votes 400 helpful votes
3 of 5 stars Reviewed March 23, 2015

This hotel should probably get a better review, as it is in a good location (very busy street) with restaurants a short walk away. Also, the room was relatively clean, spacious and functional. Everything worked as it should and the hotel was quiet. This seems to be an older property and it shows. The parking lot, especially around the sides... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for your valuable feedback and appreciate you taking time to write this review. We appreciate your business. We are happy to know that our location was perfect for your needs and your room was well functioning and clean. Our parking lot does not have potholes and believe you are referring to the drains in the parking lot which... More 

Belfort, France
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

Very welcoming staff. Rooms a very spacious and well equipped with big size flat TV, fridge and micro wave. They are very quiet and the king size bed is very comfortable. Desk is convenient and Wi-Fi internet fast enough. The suites I get as an upgrade for being an IHG Platinum member are very nice. Only negative point is the... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this Nice review! Our Staff appreciates the compliments of service and happy to upgrade your room for being a Platinum IHG Rewards Club Member. We try our best to make Guests feel at home and enjoy the perks of our Rewards program. It is also nice to know that you were able to... More 

somewhere
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 8, 2015

Stayed for 1 night in a King Suite. 2 adults, 2 children. The suite was great because the kids could chill in one room and the adults in another. Both areas had a TV. I wish I had known there was a DVD player because I would have brought movies. Free wi fi with the Suite. Free continental breakfast. Go... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Great review! It is nice to know that your stay was excellent for your family. Our King Executive Suites (Jacuzzi Suites available) are perfect for a family up to 5 and well equipped with Fridge/Microwave and DVD Players. We sincerely apologize for not knowing we have them in all our rooms and we also... More 

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