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All 16 Henrietta hotels

Holiday Inn Hotel & Suites Marketplace

3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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89%
Ranked #2 of 16 hotels in Henrietta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Wesley C Toronto, Ontario, Canada
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448 people have reviewed this hotel

Traveler rating
    291
    110
    31
    9
    7
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184
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

My family are going to the Toy Museum and we found this hotel online. The location is good and it's close to many stores. Free breakfast and dinner are nice too. Swimming pool is clean. Anyway, we think it's a good place to stay for its price.

Was this review helpful? Yes
Kearny, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

overall, room was good with no problems except for the wifi but more on that later. breakfast was satisfactory with lots of choices but dinner was another story. Food is limited and not very tasty. It was basic and bland. This hotel really needs to do something about the internet access. it barely worked. once I was able to get... More

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Hamilton, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I stayed one night with ladies who were attending the Women of Faith conference. Great location. Room was well decorated. Bathroom was very clean. A hostess to seat us for the complimentary hot breakfast meant no waiting for a table and on our way to the conference in plenty of time. Will definitely stay here next time the conference is... More

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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

Our frequent trips between Toronto and New York have caused us to look for the perfect place to stay overnight while en route. So far, this Holiday Inn has our vote. It is located very close (but not too close) to the NY Thruway and near a very large and diverse shopping area. While the rooms are somewhat dated -... More

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UK
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's the staff that make this hotel. Whilst the fabric is starting to look a little tired,the staff are superb. Karina on front desk has the patients of a saint. Lisa in the restaurant remembered me, although it's six months since I was here last, and looked after me, and the other guest, as if we were family.

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this nice review and appreciate you returning to our hotel. We are glad that you enjoyed our staff and service again and appreciate your loyalty. We strive on treating guests like family and understand how important it is to ensure we make guests feel at home when traveling. Please come stay with us again and we are... More

Rocklin, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Vacation with grandchildren proved to be a wonderful experience. Staff was so helpful I was truly surprised. We arrived in the middle of the night and they were helpful settling us in. We stayed for 6 nights so I can say the quality never wavered. Suite was large, well appointed and nicely furnished and clean. Breakfast was great as well... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for writing this wonderful review! Nice that our staff went the extra mile to make your stay a memorable one and consistent. We strive on giving the best service we can to all our guests and value your long term stay business. The Suite was a great choice for your needs and glad you were able to enjoy... More

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel is clean, but Lisa is awesome. I really never had a "Lisa" experience anywhere I have ever travelled and I travel a lot. Lisa put a smile on my face. I will come back to check on her for sure. If you are in the Rochester area, stay here and you too will see. I will be back... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Great review! We appreciate all the compliments of our hotel and staff. It is nice to hear that you enjoyed our complimentary breakfast and dinner with a nice clean room at an affordable price. We value your business and hope to see you in the near future. Thank you for choosing our hotel. More

Columbus, OH
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

"I want to let people know about this affordable little gem in Rochester, NY. The rooms are clean as are the Lobby, TV area and restaurant. I was suprised by the value, especially since it included dinner and breakfast. The wait staff makes the visit all the more enjoyable, especially Miss Lisa and breakfast cook, Louis. We met Louis last... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Very Nice Review of our Hotel. We want to thank you for choosing our hotel and thank you for the wonderful compliments of our Staff. It is nice to see that you were able to take advantage of our complimentary breakfast and dinner at a very reasonable rate. We strive on trying our best to keep... More

Kennett Square, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 27, 2014

We have been traveling for the past month due to business, this was one the nicest hotels we have been in. It's very clean, located in the heart of numerous restaurants & shopping areas. The staff was very pleasant. The best part of this hotel is going to breakfast and being greeted by Lisa, she has the best personality and... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this Fantastic review. We appreciate you taking the time to let us know how your stay was and know you are traveling quite a bit. Thank you for the compliments to our entire Staff and Lisa helped with you having a wonderful experience. Glad to see you enjoyed our perfect location and hope you stay with us... More

Vernon, New Jersey
Top Contributor
50 reviews 50 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 25, 2014

We couldn't find a hotel room for my godson's christening and this hotel was the only one not booked. We had a suite room. It was awesome! Clean! I enjoyed this hotel I wish it wasn't for one night. Lisa was amazing she was an awesome waitress with our continental breakfast! She was so funny and she put a smile... More

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this wonderful review sharing that we have the best hotel room in Rochester. We do offer spacious King Jacuzzi Suites and King Executive Suites without the Jacuzzi. It is nice to see that our Staff and especially Lisa made you happy and smile. Nice to see that the room was very clean and your entire experience was... More

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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Business Hotel in Henrietta #2 Family Hotel in Henrietta #3 Romantic Hotel in Henrietta
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
Number of rooms
120

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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