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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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1 room 1 adult
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514 Reviews from our TripAdvisor Community

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Rochester, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The General Manager and Assistant General Manager helped ease my anxieties about blocking rooms for our wedding party. Planning a wedding can be very stressful, but my requests were accommodated quickly and professionally. I can't say enough good things about the hospitality I experienced today! Thank you Holiday Inn!

Helpful?
Thank amc0321
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking time on sharing your service experience. We also know how stressful planning a wedding can be and glad we can ease some stress for your accommodations planning and we are all happy for you. We appreciate you choosing our hotel and wish you the best in your next adventure. More 

Ottawa, Canada
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 15-17 Jan. We were very pleased with the room, check-in, cleanliness, and location. The breakfast buffet was amazing. Lots of different items and service was exceptional. The pool was also very large and clean. Wifi worked perfectly! The only minor point is the beds were not as comfortable as you might expect. No pillow top mattress and the mattress... More 

Helpful?
Thank CB_Ottawa
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Wonderful review. We appreciate your valuable feedback and appreciate the compliments and your future business. It is great to know that our complimentary hot breakfast buffet and our service was Amazing. Nice to also know that you were able to take advantage of using the largest heated pool in the area and our high... More 

Chesapeake, Virginia
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

Michael who works in the am for your dining room service is such an asset to your facility. He is charming and always ready to assist with any of your requests. We will be returning again this year for our grandson dedication. I can only say everything from the time we arrived to departure was great

Helpful?
Thank Neesko
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this EXCELLENT review! We appreciate the compliments of service during breakfast from Michael who is definitely an asset to our company. It is great to know that your entire stay was GREAT from checkin to checkout and appreciate you sharing your experience. It is our goal to ensure all our guests have an experience like... More 

Holyoke, Massachusetts
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel was clean, safe and staff was Friendly. location is convenient to local businesses, restaurants and highways. Onsite restaurant and bar are nice, food is good and the complimentary buffet fro dinner is a nice option. Bartender was great - Preston.

Helpful?
Thank dancav2016
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for staying with us and sharing your wonderful experience. It is great to know that our location was perfect and staff was friendly. Preston is a great bartender and appreciate the acknowledgement of him and our entire staff. We strive on trying to make guests feel at home and safe. Please come stay with us again... More 

Oshawa, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 4, 2015

We go Black Friday shopping here each year. The hotel is fantastic from the rooms to the service. Front desk staff and housekeeping are amazing at making us feel welcome. The included breakfast is wonderful as well as the servers. I do want to put out a special thanks to Preston in the bar. We enjoyed two evenings of his... More 

Helpful?
Thank Mark R
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking time sharing your GREAT experience! We appreciate all the compliments of service from our front desk to our housekeeping and of course Preston from our restaurant/lounge. We value Preston and thank you for the special recognition and will be sure to reward him for exceeding your expectations. It is great to know that we... More 

Millville, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 1, 2015

I wrote a review of this hotel in 2013, I think. It is still our favorite location because of its location to RIT, restaurants, etc. It is not quite as good now as it was in 2013 though. The MAIN difference is the breakfast. This last visit, we found out that there is no longer a person preparing omelettes for... More 

Helpful?
Thank WhereAREyou2013
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking time to share your experience at our hotel. We appreciate your loyalty and thank you for choosing us again next time you stay. We apologize for not offering the chef attended omelet station, however, we do still make fresh cracked eggs for the buffet and we also still cook our hot items and the... More 

Gujranwala, Pakistan
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 10, 2015 via mobile

The overall hotel was nice and compact, just like most of holiday inn hotels. The only thing that bothered me was the confusing passageway. We could use multiple doors to enter the hotel but we got lost somewhere, ending up on a different door. It caused so much confusion. However the location of the hotel is appreciable. It has all... More 

Helpful?
Thank Amara A
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for sharing your experience at our hotel. We appreciate your valuable feedback and apologize that our hotel layout was confusing and bothersome. We do have multiple doors where there are stairwells located throughout the entire hotel and is very convenient for all Guests. The doors are purposely located there due to them being Fire Doors and for the... More 

Mount Washington, New Hampshire
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 6, 2015

We stopped here to break our driving trip in half. We were both very tired, and wanted clean, comfortable beds and a quiet room. This is exactly what we got. We also were pleasantly welcomed by Katie, and she immediately answered all our questions and made sure we got a quiet room. She was wonderful! After settling in our room... More 

Helpful?
1 Thank Dackelprincess
Visions_Manager, Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to share your nice experience at our hotel. We appreciate all the compliments of our hotel and service. It is great to know that Katie went the extra mile to ensure your stay was enjoyable. Thank you for the nice details of our delicious fresh breakfast buffet and selection. Our location is surrounded by many... More 

East Haven, Connecticut
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 1, 2015 via mobile

Nice surprise. Dinner and Breakfast buffet included. Was upgraded in room. Polite staff clean and quite hotel. A lot and places near by. Close to the highway. Very convenient. Will keep on my list of favorites.

Helpful?
Thank LUDS96
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this GREAT review! We appreciate you taking time to share your experience and appreciate having you as our Guest. Thank you for all the compliments of service and a nice clean room. It is great to know that you were able to enjoy our complimentary hot breakfast buffet and dinner buffet. Nice to also know... More 

Mystic, Connecticut, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 21, 2015

We stayed here this past Friday and Saturday nights. The person working the front desk was very helpful. We originally were going to have a room in an out of the way spot, but when I mentioned my husband had a prosthetic leg, she immediately moved us to a room that was a few doors away from the elevator which... More 

Helpful?
1 Thank Erica B
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this GREAT review! We appreciate you taking time to share your wonderful experience and glad our Staff was helpful and able to accommodate the need of a more convenient room location. It is great to know that our location was perfect for your travel to Rochester and we are only a few miles from RIT and easy... More 

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