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Holiday Inn Hotel & Suites Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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Holiday Inn Hotel & Suites Marketplace
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Holiday Inn Hotel & Suites Marketplace
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481 reviews from our community

Traveler rating
    300
    121
    39
    13
    8
See reviews for
196
56
20
151
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (481)
  • Mar-May only
    (145)
  • Jun-Aug only
    (127)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (91)
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Freehold, New Jersey
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first visit to the area, primarily to attend the RIT open house, but also to get a feel for the general vicinity. The hotel is located in a busy intersection with easy access to major local highways and lots of nearby shopping and dining options (including an excellent BBQ restaurant right next door). We found the place... More 

Was this review helpful? Yes
Visions_Manager, Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this EXCELLENT review! We understand your time is valuable and appreciate your valuable feedback. It is great that you were able to enjoy our perfect location and enjoyed the famous Sticky Lips BBQ right next door. Our Staff appreciates the all the compliments of your stay. We will look into the temperature setting... More 

Reno, Nevada
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

Back In Rochester after 25 years, stayed 4 nights at this hotel. Very clean, spacious, quite attractive rooms, furnished with functional desk (working from room), microwave, mini fridge and comfortable beds and pillows. The staff is welcoming truly knowing the meaning of Customer Service. The lobby done with terrific sitting area out of the main traffic flow, business center, pool... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this FANTASTIC review! Our entire Staff was very happy to see all the compliments of service, well functioning room, and very clean. We strive on trying to make Guests feel at home and go the extra mile. Glad that you were able to enjoy our complimentary dinner and breakfast and all the other... More 

Virginia
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Rochester for 4 days doing some training for work. I was thrilled to see both dinner and breakfast is provided and is included in the room rate. Breakfast was basic but a nice buffet spread. Dinner....while not 4 star was adequate. Heck.....your first bottle of beer or glass of wine is FREE with dinner for hotel guests.... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for this AWESOME review! We appreciate you taking time to share your experience and appreciate your business. It is great to know that you were able to enjoy our complimentary dinner and breakfast and even a drink of choice. Our Staff appreciates the compliments of service and happy to serve all our Guests traveling for business or leisure.... More 

Toronto
Top Contributor
130 reviews 130 reviews
130 hotel reviews
393 helpful votes 393 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel should probably get a better review, as it is in a good location (very busy street) with restaurants a short walk away. Also, the room was relatively clean, spacious and functional. Everything worked as it should and the hotel was quiet. This seems to be an older property and it shows. The parking lot, especially around the sides... More 

Was this review helpful? Yes 1
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for your valuable feedback and appreciate you taking time to write this review. We appreciate your business. We are happy to know that our location was perfect for your needs and your room was well functioning and clean. Our parking lot does not have potholes and believe you are referring to the drains in the parking lot which... More 

Belfort, France
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2015

Very welcoming staff. Rooms a very spacious and well equipped with big size flat TV, fridge and micro wave. They are very quiet and the king size bed is very comfortable. Desk is convenient and Wi-Fi internet fast enough. The suites I get as an upgrade for being an IHG Platinum member are very nice. Only negative point is the... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this Nice review! Our Staff appreciates the compliments of service and happy to upgrade your room for being a Platinum IHG Rewards Club Member. We try our best to make Guests feel at home and enjoy the perks of our Rewards program. It is also nice to know that you were able to... More 

somewhere
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 8, 2015

Stayed for 1 night in a King Suite. 2 adults, 2 children. The suite was great because the kids could chill in one room and the adults in another. Both areas had a TV. I wish I had known there was a DVD player because I would have brought movies. Free wi fi with the Suite. Free continental breakfast. Go... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for this Great review! It is nice to know that your stay was excellent for your family. Our King Executive Suites (Jacuzzi Suites available) are perfect for a family up to 5 and well equipped with Fridge/Microwave and DVD Players. We sincerely apologize for not knowing we have them in all our rooms and we also... More 

Hurley, New York
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 24, 2015

The entire staff--front desk, barkeep, breakfast crew, housekeeping--were exceedingly helpful, friendly, and courteous at all times. Rooms were clean, well designed and nicely furnished. The breakfast was about what you would expect from a Holiday Inn breakfast buffet, but of an evening the wings on the bar menu are as good as you can get. The location was wonderfully convenient... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you very much for taking time to write this DELIGHTFUL review!!! Our entire Staff appreciates the compliments of service and glad your stay was memorable. Our goal is to have every Guest have a stay like yours and appreciate you as our Loyal Guest. It is great to also know that you were able to enjoy our complimentary breakfast... More 

Senior Contributor
29 reviews 29 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2015

Typical HIE. Quick stay so didn't take advantage of pool, fitness center or evening buffet. Cold breakfast & waffles good but didn't care for eggs, corned beef hash. Chopped fruit tasted sour as if being in a tin can for a long time. Large bar area for evening socializing. King suite spacious. Pull out sofa for 1-2 small kids only.... More 

Was this review helpful? Yes
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking valuable time to write this review and share your experience. It is great that you were able to enjoy our location and took advantage of our complimentary hot breakfast buffet. Next time please enjoy the largest heated indoor pool in this area! We also have Jacuzzi Suites available and also please ask about our free appetizer... More 

Buffalo, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 20, 2015

Booked a "Leisure King room" - told by a hotel employee that this meant King bed with pull out sofa. Apparently employee was mistaken. No rooms with two beds available at check in. Offered an upgrade to a King Suite at almost $80 additional charge to us even though they made the mistake. Left for another hotel.

Was this review helpful? Yes 2
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for your valuable feedback and taking time to let us know how your experience was at our hotel. We apologize for the mis-communication verbally of our room type description and will be looking into more training and try to pinpoint who gave you this incorrect information. We are glad to know that our Staff was able to relocate... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 18, 2015

We planned to stay here a long holiday weekend. We checked in late at night after a long, 6 hour drive. At the time of out stay, there was a number of little league sports teams staying so most of the common areas were noisy and occupied with little kids. We of course can't know who the hotel's other guests... More 

Was this review helpful? Yes 2
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review

Thank you for taking time to write this review and share your valuable feedback. We sincerely apologize for the unsatisfactory stay and not our usual service and far below our standards. Yes, it was a very busy sports weekend with many families staying with us and we try our best to keep hallways and common areas clean throughout the day... More 

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