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All 16 Henrietta hotels

Country Inn & Suites By Carlson, Rochester-Henrietta

2.5 of 5 Hotel   |   4635 West Henrietta Road, Henrietta, NY 14467
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88%
Ranked #5 of 16 hotels in Henrietta
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Pamela T Oshawa, Canada
  • Overview
  • Reviews (301)
  • Photos (27)
  • Amenities
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  • Room tips (49)
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301 people have reviewed this hotel

Traveler rating
    189
    73
    27
    8
    4
See reviews for
147
66
12
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Oshawa, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

The front lobby is very inviting. Staff are very helpful and nice.Room was clean except the carpeting is old and needs to be changed. Stayed 2 nights and this hotel was easy access to the places we wanted to see in Rochester. Hot Breakfast was included which was nice before we had to get going for the day.

Review collected in partnership with Country Inns & Suites By Carlson

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Ottawa, Canada
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Hotel accommodations were average and nothing special. The part that really disappointed as the breakfast. The fruit (apples) were bordering on rotten and the fruit salad was inedible. The choices were also extremely limited (no yogurt, for example). Will stay somewhere else next time.

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

We cannot apologize enough about your recent experience at our hotel. This is unacceptable and we thank you for letting us know so we can address the issue right away. We are so sorry there was such limited choices during the breakfast; there should be a variety of choices out including yogurt. We will make sure to take care of... More

Dunbarton
Top Contributor
50 reviews 50 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The rooms were well furnished and clean although the carpets seemed a bit musty.The main problem was with the service. Some of the staff were very attentive. Other staff, particularly on the weekend, was sullen, making us feel uncomfortable. At breakfast there was a large number of fruit flies around the juice and the bread, which made us question the... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

I would first off like to thank you for your recent review of our property; we greatly appreciate the feedback so we can fine tune our operations. We cannot begin to apologize enough that the service you received during your stay was not a perfect ten. We pride ourselves on our customer service and this is truly unacceptable. We thank... More

Middleburgh, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Was nice and clean, with helpful, polite staff (and cookies). The breakfast in the morning was great, with lots of hot and cold stuff for the kids to choose from. Only stayed one night, but would definitely stay again.

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful review of your recent stay with us. We are so glad to hear you enjoyed your stay with and our complimentary hot breakfast in the morning as well. We are glad to hear you will be back again! More

long island, ny
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I was there for a function in town and enjoyed the hotel's location, aminites, & staff was very courteous, polite, especially, Judy (housekeeper) had left extra towel & a note saying that I might needed since I was with my younge 3 kids !!!!!! Bravo....

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CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback and comments regarding your recent stay with us. We greatly appreciate your kind words and feedback about the housekeeping staff; we are so happy you enjoyed your stay. We hope to see you again soon! More

Dayton, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

I really did not expect the level of service that I had for the 3 nights I just stayed at this hotel. The folks that worked there were friendly, the rooms nice and clean, and the breakfast was great! I have stayed at many hotels priced in this range and I will definitely be returning to this one the next... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your feedback and comments we greatly appreciate it. We are so happy to hear you enjoyed all the aspects of your stay and we hope to see you again soon the next time your travels bring you to the Rochester area. More

Toronto
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We decided to overnight in Rochester on our way home and this was a last minute booking with most of the reasonably priced hotels full. We have never stayed with this chain, but the hotel appeared renovated and the location was very convenient to the highway, better than Rochester. Check-in was easy, although we found the people at reception lacked... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your review we greatly appreciate it and we truly hope you enjoyed your stay with us. We try to strive for every guest to have an excellent stay so we apologize that your's was only adequate and we want your next stay with us to be perfect! We thank you again for your feedback and... More

Mentor, Ohio
Top Contributor
54 reviews 54 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was clean and comfortable. We stayed in a room with 2 queen sized beds. It was rather small with basic amenities. The breakfast was good and the pool clean. For the price it was well worth a stay.

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback we greatly appreciate it. We are so glad you enjoyed your stay with us including the pool and the complimentary breakfast. We hope to see you again on your next trip to the area! More

Alexandria, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed June 25, 2014

I just stayed here for work travel. They were very easy to work with in terms of reservations and payment, and they were friendly. However, the room was not the nicest. It was pretty small for a King room, and the bathroom was pretty small. Also the iron was REALLY crappy. It had some kind of weird dust coming out... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your recent review about your stay with us. We first off want to apologize that your stay was not a perfect ten as we strive to make every guests stay amazing! We are so sorry you did not enjoy your king room. We do have much more spacious suites if you’re looking for something larger... More

New York City, New York
Top Contributor
104 reviews 104 reviews
54 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed June 24, 2014

We spent one terrible night at the Country Inn & Suites By Carlson, Rochester-Henrietta, NY 4635 West Henrietta Road Rochester NY 14467 United States We did not like the hotel. We often stay at this chain and this Inn was inferior to others we have stayed in. The chair in our room had several stains on it and the carpet... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

I cannot apologize enough about your recent stay with us. We thank you for letting us know about the issues that arose during your stay so we can make sure to resolve them right away. We are so sorry about the bedding and the furniture in the room we cannot apologize enough this. We truly hope you will give us... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 West Henrietta Road, Henrietta, NY 14467
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Henrietta 2.5*
Reservation Options:
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Also Known As:
Country Inn And Suites-Rochester Henrietta
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

27 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Romantic Hotel in Henrietta #4 Business Hotel in Henrietta #4 Family Hotel in Henrietta
Hotel Class
Official Description (provided by the hotel)
Country Inn & Suites Rochester South, features a spacious two-story lobby with an elegant indoor heated swimming-pool & spa as well as a fitness center. For our corporate guests there is a 24-hour business suites, one-room suites & whirlpool suites, and meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
Number of rooms
77

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