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All 16 Henrietta hotels

Country Inn & Suites By Carlson, Rochester-Henrietta

2.5 of 5 Hotel   |   4635 West Henrietta Road, Henrietta, NY 14467
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87%
Ranked #4 of 16 Hotels in Henrietta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
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331 reviews from our community

Traveler rating
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    79
    31
    8
    4
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167
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The rooms are comfortable, and the hotel supplies free wifi and breakfast. There's also a fitness center, including a pool. It's very conveniently located to the mall and 390. It's only 15 minutes from the airport.

Review collected in partnership with Country Inns & Suites By Carlson

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is super clean, in a great location and has really friendly staff. Every time I check in the same manager is at the desk and it's always a great experience. Would definitely recommend this hotel for anyone looking for a clean, quiet hotel in close proximity to Henrietta or the local universities.

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Endicott, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Country Inn & Suites is my favorite hotel chain but this hotel was a little disappointing. The staff were not friendly, the carpet was stained, the printer in the business center was down and the breakfast was just sub par.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations during your stay. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More

Charleston
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel before, it was many years ago, and stayed for 4 nights recently while waiting to close on a house. It is not completely awful, needs some updating in some areas, but it was an OK place to stay for a few nights. The A/C in the room worked well, but leaked all over the... More

Was this review helpful? Yes 2
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. We cannot apologize that we did not exceed your expectations during your stay. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions... More

SYRACUSE
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our second visit here and really appreciate the warm welcome when we returned by the late afternoon desk agent! Our room was spotless and comfortable.Only criticism is the quality of the breakfast was a bit sub par. This needs some attention from management. Otherwise, could not be happier.

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much with your wonderful feedback we greatly appreciate it. We pride ourselves on making people feel welcome so we are so glad you felt this upon your arrival. We apologize you did not enjoy our complimentary breakfast and we thank you for letting us know so we can make sure we can improve this. We hope to... More

new york
Top Contributor
65 reviews 65 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It really was your basic Country Inn and Suites. Check in was easy. We were given a room with two queen beds. Room was clean and basic. Breakfast was simple. I cannot comment on anything hot because we did not eat any of it. The waffles and cereal were fine. If you are looking for an inexpensive place to park... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for taking the time to review your recent stay with us. We are so happy to hear you enjoyed your time at the hotel. We want to thank you for the suggestions about the fitness center and we will certainty look into those. We are glad you were able to join us for our complimentary breakfast... More

Markham
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel and room was very nice, updated and comfortable with microwave and fridge. Bathroom and towels were clean and fresh. WiFi was strong and the pool was clean. Complimentary breakfast was the regular buffet style. It was nice and plentiful. Would recommend staying here if you are in Rochester.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for taking the time to write such a wonderful review about your recent stay with us. We are so glad to hear you enjoyed your stay with including our complimentary hot breakfast, indoor pool, and wireless Internet. We are so happy you will recommend us in the future, and we hope to see you again as... More

Boston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Clean and comfy rooms. Beds were somewhat soft and pillows were pleasant. Bathroom clean, ample supply of towels. Breakfast was basic, beer and wine in afternoon with snacks were welcome touch after a long day. Staff very sweet and polite housekeepers very pleasant. I would stay again. Exterior and grounds were neat, well kept. Pool/spa basic. One negative- some staining... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback about your recent stay with us. We are so happy to hear you enjoyed our hotel and the convenient location. We are glad you were able to partake in our evening reception with our complimentary beer wine and snacks as well, and able to relax after a long day. We truly apologize... More

Narvon, PA, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We normally utilize hotels in the price & quality range as this hotel, and found this one to measure up extremely well. Although the breakfast selection was a little bit limited, in every other way, this hotel excelled in everything they did. Would stay here again when visiting the area!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your recent stay with us! We greatly appreciate you wonderful review about your recent stay with us and we are so glad we did not disappoint. We are so glad you enjoyed your stay with and we do apologize that you felt the breakfast selection was limited and if you have any suggestions we would... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel and did the stay and play package for seabreeze, which is a suite and 2 tickets for seabreeze. We paid less than $200.00 for our amazing 2 queen bed suite and the two tickets were included! They also give you a gift bag with snacks in it! The staff is friendly and the rooms are... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback we greatly appreciate your kind words and we are so happy to hear you enjoyed our Seabreeze Package in our spacious family suite. We pride ourselves on our cleanliness and customer service so we are so happy you enjoyed all these aspects of your stay. We hope to see you again soon! More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 West Henrietta Road, Henrietta, NY 14467
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Henrietta 2.5*
Number of rooms: 77
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Also Known As:
Country Inn And Suites-Rochester Henrietta
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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