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Country Inn & Suites By Carlson, Rochester-Henrietta

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4635 West Henrietta Road, Henrietta, NY 14467
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1 room 1 guest
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Country Inn & Suites By Carlson, Rochester-Henrietta
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460 Reviews from our TripAdvisor Community

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Traveler rating
    274
    122
    42
    16
    6
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239
90
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (460)
  • Mar-May only
    (93)
  • Jun-Aug only
    (175)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (84)
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Northborough, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have been to this hotel 2-3 times before and had a great experience. This time though was a total disappointment. The entire 2nd floor had a bad funky smell. Our room smelled bad and even keeping the window open didn't improve the aroma. The cleanliness of the linens was lacking. The pool and the breakfast were fine. The manager... More 

Was this review helpful? Yes
Wilmington, North Carolina
1 review
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed our stay, but the boys were a little grumpy about the internet connection not working properly. We were told that it doesn't happen much and that a repair man was coming out, but since we stayed just one night, I can't say when it got fixed. The room was clean, beds comfy with lots of fluffy pillows. We... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryHotelManager, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback we greatly appreciate you taking the time to write about your wonderful experience at our hotel. Please accept my apology regarding the internet services. We hope to see you soon, More 

Roanoke, VA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Free Wireless: false advertising. You see it on every hotel ad but if there is no free wireless, why would you say there was? Such a simple thing, but if you can't get the basics right, why should your customers trust you for the rest of the services you say you offer? We had no wireless connection on multiple computers... More 

Was this review helpful? Yes
CountryHotelManager, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you for taking the time to review your recent stay with us. We cannot apologize enough about the experience you had during your stay with us. We truly hope you will give us another chance in the future to show you a much better stay. If you would like to discuss this further please feel free to call me... More 

Port Orange, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Our weekend getaway was a success do to the outstanding service from the staff at Country Inn & Suites. The location was great and the room rates were reasonable. The hotel was completely sold out for the weekend.. breakfast was fine. We will return..

Was this review helpful? Yes
CountryHotelManager, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for taking the time to write such a review of your recent stay with us, we greatly appreciate it. We are so glad to hear you enjoyed your time at the hotel. We hope to see you again the next time you travel to the Rochester area! More 

Sterling Heights, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Meh. Not so great. Unfriendly female staff at check-in (they'd rather you didn't bother them), chaotic hallways, & loud and disorganized breakfast, made for a less than relaxing stay. I won't go back.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryHotelManager, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you for taking the time to review your recent stay with us. We cannot apologize enough about the experience you had during your stay with us. We truly hope you will give us another chance in the future to show you a much better stay. If you would like to discuss this further please feel free to call me... More 

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Other (42)
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