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All 16 Henrietta hotels

Country Inn & Suites By Carlson, Rochester-Henrietta

2.5 of 5 Hotel   |   4635 West Henrietta Road, Henrietta, NY 14467
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Country Inn & Suites By Carlson, Rochester-Henrietta
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88%
Ranked #4 of 16 hotels in Henrietta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Prem P Dayton, Ohio
  • Reviews (296)
  • Photos (27)
  • Amenities
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  • Room tips (49)
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296 people have reviewed this hotel

Traveler rating
    188
    71
    26
    7
    4
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143
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44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
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English first
Dayton, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

I really did not expect the level of service that I had for the 3 nights I just stayed at this hotel. The folks that worked there were friendly, the rooms nice and clean, and the breakfast was great! I have stayed at many hotels priced in this range and I will definitely be returning to this one the next... More

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Toronto
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We decided to overnight in Rochester on our way home and this was a last minute booking with most of the reasonably priced hotels full. We have never stayed with this chain, but the hotel appeared renovated and the location was very convenient to the highway, better than Rochester. Check-in was easy, although we found the people at reception lacked... More

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Mentor, Ohio
Top Contributor
54 reviews 54 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean and comfortable. We stayed in a room with 2 queen sized beds. It was rather small with basic amenities. The breakfast was good and the pool clean. For the price it was well worth a stay.

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CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback we greatly appreciate it. We are so glad you enjoyed your stay with us including the pool and the complimentary breakfast. We hope to see you again on your next trip to the area! More

Alexandria, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I just stayed here for work travel. They were very easy to work with in terms of reservations and payment, and they were friendly. However, the room was not the nicest. It was pretty small for a King room, and the bathroom was pretty small. Also the iron was REALLY crappy. It had some kind of weird dust coming out... More

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CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your recent review about your stay with us. We first off want to apologize that your stay was not a perfect ten as we strive to make every guests stay amazing! We are so sorry you did not enjoy your king room. We do have much more spacious suites if you’re looking for something larger... More

New York City, New York
Top Contributor
97 reviews 97 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We spent one terrible night at the Country Inn & Suites By Carlson, Rochester-Henrietta, NY 4635 West Henrietta Road Rochester NY 14467 United States We did not like the hotel. We often stay at this chain and this Inn was inferior to others we have stayed in. The chair in our room had several stains on it and the carpet... More

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CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

I cannot apologize enough about your recent stay with us. We thank you for letting us know about the issues that arose during your stay so we can make sure to resolve them right away. We are so sorry about the bedding and the furniture in the room we cannot apologize enough this. We truly hope you will give us... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I just returned from my second stay at this Country Inn and only because my first visit (Sept. 2013) was so outstanding I specifically went out of my way to make this a "destination" for this trip. In both cases I was lucky enough to get a room with an in-room jacuzzi tub and since I'm a long-distance motorcycle rider,... More

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CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful and detailed review of your recent stay with us. These kind words mean a lot to us and we are so happy to hear you went out of your way to return to our hotel. We are also glad we were able to point in the right direction to get some good pizza... More

Keyser, West Virginia
Top Contributor
64 reviews 64 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on business, and the hotel was clean and well-maintained and staff was helpful and courteous. The location is very convenient to a lot of things in Henrietta, and easy to get to. I only give it 4 stars because the water pressure was really weak in the shower even on the highest setting on the head, (I... More

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CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your review about your recent stay with us. We truly apologize about the water pressure in the room and we thank you for letting us know so we can look into it right away. Also we apologize that the breakfast room was so busy during your stay we understand that can be very frustrating. We... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Friendly staff. Clean rooms. Great value. Cynthia (sales mgr) very friendly, allowed me to check in early. Hartwell was as well. Dont forget happy hour is 5-7pm, on Tuesday. Property was well lit and very safe.

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for your wonderful feedback and comments about your recent stay with us we greatly appreciate it. We are so glad you enjoyed your stay with us and we hope to see you again soon! More

Rochester, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The setting is very nicely laid out and sets back a ways from the road. Landscape is very nice as well. As I walked into the lobby I was greeted by the desk clerk and a gentleman just leaving for the airport to pick up a group, both were very friendly and warm. Answered all my questions and directed me... More

Was this review helpful? Yes 1
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you so much for these kind words and detailed review of your recent stay with us. We cannot thank you enough for taking the time to write such a wonderful review about our hotel and our staff. We are so glad we made you feel so at home and that you enjoyed your stay! More

Easton, Pennsylvania
Top Contributor
83 reviews 83 reviews
19 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed May 28, 2014

My sister and I were in Henrietta overnight last week and stayed at this hotel. The suite was very nice and clean. There was a refrigerator and microwave, but they were more of a Kitchenette, in the sink area outside the bathroom. It was sufficient for our needs, but I would not stay there for more than a day or... More

Was this review helpful? Yes
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

I first off want to thank you so much for your recent review of your stay with us. We are so happy to hear the hotel was "just want you needed"! I do want to apologize that the breakfast area was congested during your stay though, we cannot apologize enough about this as we know how frustrating this can be.... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 West Henrietta Road, Henrietta, NY 14467
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Henrietta 2.5*
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Also Known As:
Country Inn And Suites-Rochester Henrietta
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

27 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Henrietta #4 Business Hotel in Henrietta
Hotel Class
Official Description (provided by the hotel)
Country Inn & Suites Rochester South, features a spacious two-story lobby with an elegant indoor heated swimming-pool & spa as well as a fitness center. For our corporate guests there is a 24-hour business suites, one-room suites & whirlpool suites, and meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
Number of rooms
77

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