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Country Inn & Suites By Carlson, Rochester-Henrietta

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4635 West Henrietta Road, Henrietta, NY 14467
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Country Inn & Suites By Carlson, Rochester-Henrietta
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442 Reviews from our TripAdvisor Community

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Traveler rating
    269
    117
    38
    13
    5
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224
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65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (442)
  • Mar-May only
    (93)
  • Jun-Aug only
    (157)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (84)
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Bridgewater, New Jersey
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The service and cleanness are good. The room and furniture are ready to be updated. The included breakfast is sufficient. The front desk staff are efficient and friendly. The swimming pool and fitness room are really nice.

Was this review helpful? Yes
Albany, New York
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I venture to Rochester often for meetings, etc. This hotel is at an excellent location for on/off the highway and for getting where you need to go in the area. The hotel was packed this last stay and yet it was so wonderfully quiet. Extremely clean room and very friendly people. The breakfast had something for everyone and I highly... More 

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Austin, Texas
Level Contributor
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

This hotel was an average hotel. It was clean but dated. Carpet in hall and in room needs cleaning! It does have a laundry room, which is what we needed. Breakfast was ok waffles, eggs, cereal, oatmeal and small selection of pasteries.

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Chelmsford, Massachusetts
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 days ago NEW

This is a nice hotel. The room was lovely and clean. The king sized bed was comfortable.They had a good complimentary breakfast. The receptionist was pleasant. The only negatives were the crowded dining area and the halls were noisy sometimes.

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Mono, Canada
5 of 5 stars Reviewed 3 days ago NEW

Clean, full featured rooms with large flat-screen TV, included breakfast, friendly, courteous & responsive staff. We would have liked to had an outdoor pool as we generally dislike all indoor pools, the chlorine smell, noise, etc.

Review collected in partnership with Country Inns & Suites By Carlson

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Rochester, New York
1 of 5 stars Reviewed 4 days ago NEW

Not a family-friendly hotel! The price was outrageous as well!! We would have left at check in, but we were desperate for a room. Our air conditioning didn't keep up and the bathroom fan didn't work. I would not recommend this hotel...ever!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryHotelManager, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review

Thank you for taking the time to review your recent stay with us. We cannot apologize enough about the experience you had during your stay with us. We truly hope you will give us another chance in the future to show you a much better stay. If you would like to discuss this further please feel free to call me... More 

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