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All 16 Henrietta hotels

Red Roof Inn Rochester Henrietta

2.0 of 5 Hotel   |   4820 West Henrietta Road, Henrietta, NY 14467
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Red Roof Inn Rochester Henrietta
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71%
Ranked #11 of 16 hotels in Henrietta
A recent review
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128 people have reviewed this hotel

Traveler rating
    42
    42
    25
    11
    8
See reviews for
36
33
13
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
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  • Any
English first
Albany, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Adequate for one night stay prior to open house at RIT. Convenient location- 10 minute drive to the school. Beds were fine. You get what you pay for. Things to know: No interior hallway; rooms open onto parking lot. No hair dryer. Only two bath towels. Linoleum floors. Hairs in bath tub.

Was this review helpful? Yes
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review. I am glad to see you mentioned the great location and our comfortable beds. I am sorry about the hairs you found in the tub. That is certainly not the norm at our location. I have shared your review with my staff to make them aware.... More

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel in the past and was pleased with how clean it was. WAS. The floors were absolutely filthy. The heater unit in my room was busted. Outside the door to the room were numerous cigarette butts and other trash items. You'd think after a nice remodel they'd put some effort into keeping up the place.

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PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. First I would like to thank you for being a repeat guest at our hotel. I am very sorry that during your most recent visit your room was not up to our standards. As you stated in your review, during your past stays... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my first time at a Red Roof Inn and I had no idea what to expect. My first impression was that this company CARES about what their patrons want. Hot, hard unlimited shower water. Check! Comfortable firm mattresses. Check! Free useable wifi. Check! Easily accessible rack of plug-ins on the nightstand for charging electronics. Check! Clean, welcoming ambience... More

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for your great review. It is always a pleasure to see that our guests are impressed with our rooms. The next time you stay at a Red Roof ask them about the rooms with hair dryers, coffee makers, microwaves and refrigerators. They are great rooms. Thank you for staying with us and we look forward to seeing you... More

Upstate NY
Top Contributor
72 reviews 72 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Check in was fine- second day, room was not touched. No fresh towels, no garbage emptied, nothing swept, distracted check out person. The safe and tv did work. Adam was great when I walked down to get fresh towels, shampoo, coffee - vey receptive and friendly . He always is.

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PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to do a survey. I apologize for the room not being serviced during your stay. This is not our normal service and I take this very seriously. I have discussed this with the housekeeper and she understands and also apologizes. I am glad to see that Adam was able to... More

Syracuse, New York
1 review
4 of 5 stars Reviewed March 14, 2014

I would like to give a BIG THANK YOU to Peter at the Front Desk for going above and beyond to help shovel a pathway to my van during the Vulcan Blizzard in Rochester, NY on March 12, 2014. I had a huge 3 foot snow drift from the door of my room going the walkway and covering my van.... More

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for the kind remarks about Peter. That was really quite a blizzard and he worked very hard trying to keep the walkways open and working the front desk. I enjoyed speaking with you when you checked out and hope that you had a safe journey home. Thanks again for staying with us and taking the time to write... More

Dhouseman
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2014

Nice clean rooms. Newly remodeled. Very little carpeting with a hardwood-type flooring that is way cleaner than carpet. We were pleased with price and accommodations. Good to see a business invest back into themselves. Would definitely stay here again. :o)

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PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for the nice review. We have received many great comments about our renovation and everyone loves our new rooms. Thank you for staying with us and hope to see you soon. More

Syracuse, New York
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 15, 2014

This hotel is a very good value for the money you will pay. The rooms are very clean and contemporary looking. We stayed here during the coldest part of the winter and the room was very warm and cozy. The only downside is that there was no coffee pot or microwave in the room.

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for your nice review. We are so glad you were warm and cozy during the cold weather we have had in Rochester. Thanks for staying with us and we look forward to seeing you on your next visit to our area. More

Beaverville, Illinois
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2014

Pretty nice room. It was clean and quiet and located rite by food and shopping. The staff was friendly and helpfull at check in and check out. 100% non smoking so the rooms smell fresh. Heat and cable and the wifi all worked well. I would stay here again if I ever passed through again.

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PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you taking the time to write such a nice review. I am pleased to see that everything worked well for you and you will stay with us again when you are in the area. Thanks again and we look forward to your next visit. More

Fairfield County
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 29, 2014

This is to supersede my previous review...the place has changed for the better. Having been to this Inn 4 more times now since my last review, I can honestly say that they are doing their best to clean up and refurbish the rooms now that they have gone 100% smoke free. Rooms are clean (they always were) and no longer... More

Was this review helpful? Yes
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for your nice review. Everyone seems to be pleased with our new rooms. I will be happy to let you staff know about your comments. We hope to see you again the next time you are in Rochester. More

Rochester, New York
1 review
5 of 5 stars Reviewed January 27, 2014

Very personable staff with great attitudes. Clean room that smelled good -100% smoke free - amenities in room (refrigerator, microwave, safe, 37" tv w/multiple channels, hair dryer, iron & ironing board, coffee/tea in room, spotless room & bthrm, big roomy drawers for clothes/plenty of hangers, free wi-fi access for laptop, 5 restaurants as close as next door and across street).... More

Was this review helpful? Yes
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for taking the time to write such a nice review. I will be sure to let the staff know how much you enjoyed your stay with us. It was great to hear that you did not want to leave. We look forward to seeing you the next time you are in the Rochester area. More

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Additional Information about Red Roof Inn Rochester Henrietta

Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Rochester Henrietta Hotel
Red Roof Inn Henrietta
Henrietta Red Roof Inn
Address: 4820 West Henrietta Road, Henrietta, NY 14467
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 16 hotels in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
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