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Red Roof Inn Rochester Henrietta

2.0 of 5 4820 West Henrietta Road, Henrietta, NY 14467
Best prices for: 1 room 1 guest
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Red Roof Inn Rochester Henrietta
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Red Roof Inn Rochester Henrietta
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166 reviews from our community

Traveler rating
    50
    52
    35
    14
    15
See reviews for
52
41
18
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago

Been better.....We stayed there a year ago and really enjoyed it, we looked for forward to it this year. The guest service was friendly, rooms were clean and remodeled, really great for the price. This year it was awful guest service was miserable, the sheets were stained, mold by the toilet, rust all over the bathtub, half the channels didn't... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write about your experience at our hotel. Thank you for mentioning your great stay last year and we appreciate you being a loyal customer. I want to apologize for your most recent experience at our hotel. As you know from your first stay with us last year this is... More 

Milton, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The beds are comfortable rooms are clean added carpets to make it cleaner when it was snowing. Next door is Tim horrors and had a excellent cup of coffee wendsys and macdaonald is close by for lunch and dinner if needed . Give free Kleenex for your purse extra bonus

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us and taking the time to write a review about our hotel. We appreciate you mentioning our clean rooms with comfortable beds and our great location near many restaurant options. We appreciate you staying with us and look forward to seeing you again real soon. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Due to weather conditions I stayed here for one night. Check-in was quick and easy. My room had 2 full sized beds, the laminate floor was very clean, as was the bathroom for a nice hot shower. There was complimentary coffee in the lobby and free wi-fi as well. The manager, Pam, was very helpful. I would recommend this hotel... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate that you mentioned the clean rooms, laminate flooring, and our free wifi and coffee. We do our best to make sure all of our guests have an enjoyable stay and I so glad that we were able to provide you with... More 

Vestal, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The place is cheap, but kind of worn out. Needs a total rehab. The paint is chipped, a bit of mold in the shower/tub. all rooms open to the outside. If I were choosing instead of having someone choose for me I'd go elsewhere.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your stay. We appreciate you mention our great value. We try to offer our guests the best possible value for their stay. I am sorry about the condition of your room. That is not the norm at our property and I will work quickly to get these items corrected.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I spent 3 nights with my boyfriend in a standard and superior room and both rooms were a pleasant stay. The superior room is worth the price difference for the added bonuses that the room has to offer and the extra space. Rooms were very clean, and we'll taken care of. My only gripe would be that everyday we would... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for deciding to stay with us and taking the time to share your review. We appreciate you mentioning our clean and spacious Superior King rooms. Our Superior King room comes with in room coffee, a large L shaped work desk, and an iron and board in the room. It is our best valued room and we are glad... More 

Ilion, NY
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Absolutely the worst accommodations ever. Everything was absolutely filthy. Blood on the sheets, an oily "substance" on the bedspread, animal hair in clumps everywhere. My friend's room had some sort of pill on the floor. How do I know that? Because his daughter ATE ONE!!! Never, ever will I stay there or recommend to anyone. It was just awful.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us. Let me say how very sorry I am for the inconveniences and issues you encountered while you stayed with us. I want to say that at Red Roof Inn we want all of our guests to have an enjoyable stay and leave our property feeling like that got the best value for... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I am overdone with this hotel. Checked in on 1/31 for only 1 night. Not only was our room not ready when we arrived at 1:30 - 1:45pm but we had to wait for 40 minutes and eneded up "CLEANING OUR OWN ROOM". That's right! The housekeepers were out or gone and the maintenance man had to "try" and get... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for deciding to stay with us and writing a review about your stay. First I want to thank you for being a loyal customer and staying with us. I am very sorry that this last stay was not up to our standards. As you know from your previous stays this is not the norm at our property and... More 

Elmira, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Peter was very courteous and helpful I added an extra day and he was excellent in processing my request fast and friendly. I stay here every time I'm in the area for the convenience and personnel at this location.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for deciding to stay with us and taking the time to share your review of our hotel. We appreciate that your a loyal guest of ours and look forward to seeing you when you stay with us. Thank you for mentioning our convenient location and our wonderful employee. Peter is a valuable member of our team and I... More 

Harrisburg, PA
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 28, 2015

This Red Roof is very nicely located off of Rte. 390, if you are coming from the South, or off of Rte. 90 (Thruway) coming from the East or West. We don't usually stay here, when in town due to our RIT son. However, I don't have a problem recommending this motel for short stay/budget travelers. It is definitely bargain-type... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mentioning our great location close to the RIT campus and the Tim Horton's next door. We do our best to offer our guests the best value. My staff and I strive to give all of our guests the best possible... More 

Albion, New York
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 20, 2015

I can not complain, we stayed for a quick over night get away, the price was very affordable. The room was small, but asshown on line. It was tastefully decorated and clean. There is a Tim Ho next door and a wendy's accross the street. Down side was the parking, we had a upstairs room and had to park around... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate that you mentioned our clean rooms, affordable price, and great location next door to Tim Horton's. I am sorry that you found our rooms to be a little small. I do suggest that next time you visit you try our Superior... More 

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Additional Information about Red Roof Inn Rochester Henrietta

Address: 4820 West Henrietta Road, Henrietta, NY 14467
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
Number of rooms: 1
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Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Henrietta
Henrietta Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Henrietta

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