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Red Roof Inn Rochester Henrietta

2.0 of 5 4820 West Henrietta Road, Henrietta, NY 14467
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Red Roof Inn Rochester Henrietta
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Red Roof Inn Rochester Henrietta
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158 reviews from our community

Traveler rating
    48
    51
    33
    12
    14
See reviews for
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40
17
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Elmira, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Peter was very courteous and helpful I added an extra day and he was excellent in processing my request fast and friendly. I stay here every time I'm in the area for the convenience and personnel at this location.

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Albion, New York
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I can not complain, we stayed for a quick over night get away, the price was very affordable. The room was small, but asshown on line. It was tastefully decorated and clean. There is a Tim Ho next door and a wendy's accross the street. Down side was the parking, we had a upstairs room and had to park around... More 

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate that you mentioned our clean rooms, affordable price, and great location next door to Tim Horton's. I am sorry that you found our rooms to be a little small. I do suggest that next time you visit you try our Superior... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my 2nd time staying here at the Red Roof in a 6 month time frame. My family lives in the area and it's a perfect location. I go to school and work in hospitality and the first thing I do when I get into a room is 1) Check for bed bugs/check linens 2) Look under beds to... More 

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your experience at our hotel. First off I would like to thank you for mentioning Adam one of our great employees. He is a valuable asset to our team and I am so glad he was able to help resolve the issues you had during... More 

Orlando, Florida, United States
Top Contributor
119 reviews 119 reviews
57 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Average place to stay. I prefer first floor, but they didn't have any available. The heater took more than an hour to heat the room and then it was too hot. I spent my stay regulating the thermostat. Either was too cold or too hot. Not really a complaint. The wireless was good and tv reception.

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us and taking the time to write a review about your stay. Thank you for mentioning our good television selection and our fast free wifi access. I am sorry that you had trouble keeping your room at a proper temperature. I will make sure to share your comments with my staff. We will... More 

Senior Contributor
28 reviews 28 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this location about a year and a half ago and had a nice stay. This time it was disappointing. We checked in around 6pm and were given the room right next to the lobby. The door was very difficult to open and the room was small. We didn't mind that but when we sat on the bed,... More 

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your experience at our hotel. We appreciate that you are a loyal returning guest with us. I am very sorry that this time your experience fell short of what you are used to when staying at our hotel. We have procedures in place to ensure all of our rooms... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2014

I was looking for a place to rest my head for Black Friday Shopping coming from Toronto. Let's just say, I'll be back. The customer service was amazing, I arrived overnight, and I was greeted with outstanding customer service, thanks to Christian the overnight staff member. He was very kind. Customer service I value very much, I give them 100... More 

Was this review helpful? Yes 1
Burlington, Vermont
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2014

This is a newer Red Roof and my room was in good shape, everything was clean, and everything functioned perfectly. The front desk was quick and efficient. Just a clean, simple room, as good as can be expected.

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 17, 2014

I was attending an event at my child’s college so I needed a room for one night in the Rochester area. A search on Hotels.com found a variety of choices. Most of the hotels were over $100/night when I first started searching a week before I left home. I ended up waiting until the morning before I was leaving to... More 

Was this review helpful? Yes 1
Valley Cottage, New York
Contributor
17 reviews 17 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 18, 2014

I don't expect to much from a motel but I do not think that I am asking too much for a clean smelling bathroom and a room that does not reek of cigarettes. We spoke to the front desk and they assured us they would "spray" the room. I do not think they did because the bathroom and rest of... More 

Was this review helpful? Yes 3
Glenville, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 14, 2014

Well, I said I wouldn't, but I returned to this hotel. I had to make a last minute reservation, and it was the only place I could find for under $150. I figured it had to be better after all the negative reviews in the spring of this year. The manager had commented on past negative reviews, so they must... More 

Was this review helpful? Yes 1
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Additional Information about Red Roof Inn Rochester Henrietta

Address: 4820 West Henrietta Road, Henrietta, NY 14467
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
Number of rooms: 1
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Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Henrietta
Henrietta Red Roof Inn

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