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Red Roof Inn Rochester Henrietta

4820 West Henrietta Road, Henrietta, NY 14467
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Red Roof Inn Rochester Henrietta
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Red Roof Inn Rochester Henrietta
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176 reviews from our community

Traveler rating
    51
    58
    36
    16
    15
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53
44
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Massachusetts
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

We loved the front desk. The decor is super modern now and nice, but... There were cobwebs behind the bathroom door, pink waxy stuff on the bathroom floor, and our sheets looked used... The surface counter near the bed had bits of something on it, and the bed also we had to "dust off" before opening. The price is excellent,... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your experience at our hotel. We appreciate you mentioning our affordable price, great staff, and good coffee. I am however very sorry for the cleanliness of your room upon check in. At Red Roof Inn we strive to ensure that each of our guests has... More 

Hershey, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Coming into Rochester late Sunday with an early Monday departure, I needed clean, comfortable and economical. Enter the Red Roof, well located just off I-390 and the NY Thruway (and right next to a Tim Horton's, which got Monday off to a good start). A friendly desk clerk checked me in quickly and efficiently, and the bed was comfortable and... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mentioning our clean, comfortable, and economical rooms along with our friendly staff and great location. We are so glad that you found our hotel fit your needs for your quick overnight stay. Once again thank you for staying with us... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was not at all a bad experience. I enjoyed the stay. the room was well done and pretty clean. However I will say the heating and ac unit looked as if it was beaten savegly. The uniT was severely cracked and hanging off the wall in spots. The thermostat barely worked anymore. There were also a few spots... More 

Was this review helpful? Yes 1
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay with us. We appreciate you mentioning our good price, overall cleanliness, and the good stay you had. I will be sure to share your comments with my staff about the few areas of concern you had. We strive to ensure each of our... More 

Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

It's no secret: Red Roofs are our favorite, because they are so welcoming to the dogs. This one wasn't our best experience on this particular night, but granted, we did arrive in the middle of a snowstorm, so the staff was likely a bit stressed out. So even though people were a smidge cranky, the room was warm and clean... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your experience. We appreciate you being and your dog being loyal Red Roof Inn guests. We are glad your room was nice and warm for your arrival during the snowstorm. Thank you for mentioning our clean rooms and our great price. I am sorry that you did not receive... More 

Frankfurt, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

I had a comfortable stay in a clean Hotel. Christian at the front desk was very friendly and helpfull. The Hotel is a 10 min/25$taxi ride from the airport away and there are a few diners around so you can get something to eat even if you arrive late in the night. Absolutely worth the money.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mention our clean rooms, good location and friendly staff. I will make sure Christian reads your review. Our employees work hard to provide a great experience for each of our guests. It is very rewarding for our staff to see... More 

Jackson, New Jersey
Top Contributor
81 reviews 81 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed March 18, 2015

At first glance it looked like the room had been cleaned, but on closer inspection there were food wrappers under the desk and the floor was sticky. Also the pillows on one of the beds had long hairs all over them. I traveled with several other people and their rooms had cleanliness issues as well.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for using our hotel for your overnight stay and taking the time to write a review. I am very sorry that your stay did not live up to our standards. We work very hard to make sure all of our guests have a clean and comfortable room during their stay. I am sorry that we failed to deliver... More 

Rockaways, NY
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2015

I've stayed at many a Red Roof Inn before, mostly because of their price, value and because they allow pets without charging you an extra arm and a leg. It was obvious to me that this Red Roof Inn had been updated not long ago, and the cleanliness was appreciated! Usual minimal furnishings, etc - but very nice, clean, warm,... More 

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your experience at our hotel. We appreciate that you are a loyal guest of the Red Roof Inn brand. Thanks for mentioning our updated rooms, friendly staff, and great location with easy on and off access to the major highways. We look forward to seeing you again next time... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

We were just stopping by on our way to the Adirondacks. It was the first time traveling with our dog and with it being a pet friendly hotel, we were a little nervous about cleanliness but they met all of our expectations. The room was clean, smelled fresh and was large enough for our dog's crate. As we were checking... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us and taking the time to write a review about your stay. We appreciate that you mentioned our large clean rooms, our friendly staff, and our convenient location. Our hotel is pet friendly and our staff loves taking the time to say hello to our guests pets. We are so glad you enjoyed... More 

Ligonier
Top Contributor
101 reviews 101 reviews
65 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 12, 2015

This place was nothing "outstanding" but it was a GREAT value, easy enough to get to and we found it very comfortable. More and more we are finding ourselves using this chain. We travel a lot on business and these guys have made some really positive changes to assist the business traveler. They ALL need to upgrade their internet though.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mentioning our great value, easy location, and comfortable rooms. We are glad to hear that you have enjoyed the many changes our brand has made to add more comfort and value for our guests. Thank you for being a loyal... More 

1 review
2 of 5 stars Reviewed February 22, 2015

Been better.....We stayed there a year ago and really enjoyed it, we looked for forward to it this year. The guest service was friendly, rooms were clean and remodeled, really great for the price. This year it was awful guest service was miserable, the sheets were stained, mold by the toilet, rust all over the bathtub, half the channels didn't... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write about your experience at our hotel. Thank you for mentioning your great stay last year and we appreciate you being a loyal customer. I want to apologize for your most recent experience at our hotel. As you know from your first stay with us last year this is... More 

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