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Red Roof Inn Rochester Henrietta

2.0 of 5 4820 West Henrietta Road, Henrietta, NY 14467
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Red Roof Inn Rochester Henrietta
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Red Roof Inn Rochester Henrietta
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152 reviews from our community

Traveler rating
    47
    49
    30
    12
    14
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48
38
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22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (29)
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    (55)
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    (40)
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    (28)
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Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago

I was looking for a place to rest my head for Black Friday Shopping coming from Toronto. Let's just say, I'll be back. The customer service was amazing, I arrived overnight, and I was greeted with outstanding customer service, thanks to Christian the overnight staff member. He was very kind. Customer service I value very much, I give them 100... More 

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Burlington, Vermont
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a newer Red Roof and my room was in good shape, everything was clean, and everything functioned perfectly. The front desk was quick and efficient. Just a clean, simple room, as good as can be expected.

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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was attending an event at my child’s college so I needed a room for one night in the Rochester area. A search on Hotels.com found a variety of choices. Most of the hotels were over $100/night when I first started searching a week before I left home. I ended up waiting until the morning before I was leaving to... More 

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Valley Cottage, New York
Contributor
17 reviews 17 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 18, 2014

I don't expect to much from a motel but I do not think that I am asking too much for a clean smelling bathroom and a room that does not reek of cigarettes. We spoke to the front desk and they assured us they would "spray" the room. I do not think they did because the bathroom and rest of... More 

Was this review helpful? Yes 3
Glenville, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 14, 2014

Well, I said I wouldn't, but I returned to this hotel. I had to make a last minute reservation, and it was the only place I could find for under $150. I figured it had to be better after all the negative reviews in the spring of this year. The manager had commented on past negative reviews, so they must... More 

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Auburn, Indiana
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 13, 2014

We stayed here for one night on a trip from Indiana to Vermont. We arrived around 11pm. The desk clerk was efficient but not overly friendly. Was not offered the complimentary water for Card Members but that has been pretty common at most Red Roofs we stay at. The room was clean and has the new renovation package including the... More 

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for taking the time to write a review about your stay at our property. We are pleased that you enjoyed your room and found the property to be quiet and secure. I apologize that you were not offered water but please do not hesitate to request it. Thank you for staying with us and we look forward to... More 

Toronto, Canada
2 reviews
1 of 5 stars Reviewed October 4, 2014

I have stayed at this location last year and it was Ok for one night. However, I stayed on October 01/2014 in room #123. The room was in a rundown condition. Especially the bathtub was disgusting and the shower curtain was moldy. The rubber mat in the tub was filthy and stuck on the bottom. For sure it was not... More 

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

I am so sorry to hear you were unhappy with your room when you stayed with us. We take pride in having clean and welcoming guest rooms. If you ever have any issues with your room, you can contact the front desk at any time. We have a guest service representative available to assist you 24 hours a day. Again... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2014

Classic Red Roof Inn. Close to NY Thuway. Plenty of fast food in walking distance including a 24 hour Tim Hortons. Clean property. Room clean and well lit. Fast check in and out. Perfect overnight stopover spot for travelers, especially those with pets (like us). 100% smoke free is a big plus.

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PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for taking the time to write such a nice review. We are pleased to hear you liked out location and the condition of our property. We look forward to your next visit. More 

Rochester, New York
1 review
3 of 5 stars Reviewed September 30, 2014

My girlfriend and I figured a weekend away would be nice and so saw a rate on hotels.com and so she called the hotel to book directly. Working in hotels for years I always prefer to book directly so you don't get any runaround of "liability" etc. and if you talk to anyone at the front desk who is knowledgeable... More 

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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 28, 2014

I would have given this a five star if check out of some of the guests would have taken leass than 15 minutes & guests employees were not smoking right in front of the main entrance! Rooms were very clean & renovated. Way better than comparable big brand name chains. A fridge and microwave would have been good.

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Additional Information about Red Roof Inn Rochester Henrietta

Address: 4820 West Henrietta Road, Henrietta, NY 14467
Location: United States > New York > Finger Lakes > Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
Number of rooms: 1
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Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Henrietta
Henrietta Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Henrietta

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