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Red Roof Inn Rochester Henrietta

4820 West Henrietta Road, Henrietta, NY 14467
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Red Roof Inn Rochester Henrietta
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Red Roof Inn Rochester Henrietta
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180 reviews from our community

Traveler rating
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    59
    37
    17
    15
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

After having had a very bad experience at the Days Inn down the road we went to Red Roof Inn and was pleasantly surprised to find an extremely clean and well maintained room here. Everything was it should be. Coffee, hot water, good air conditioner, nice big TV, cozy bed, clean bathroom, clean sheets, clean floors, and it smelled great.... More 

Was this review helpful? Yes
Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed for one night. The room (on 2nd floor) looked clean to me. I didn't have any negative experiences using the room. Also, I didn't have any problems with wifi. What I don't like: the smell when I walked up the stairs What I like: it's closer to 390.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your experience. I appreciate you mentioning your clean room, great location off the 390, and our good wifi. I am sorry that there was a foul smell when you were walking to your room. I will make sure to have my staff check into what might be causing that.... More 

parker, co
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's start off mentioning this is a budget hotel and I got a great rate! I booked an ADA Superior King. Front desk staff were great, but the housekeeping could use some training. Bathroom walls were covered in pee spots (photo), some red substance in soap dish (photo, not putting my soap there!), only one trash can in the room... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the opportunity to write a review about your stay. I appreciate you mentioning our great staff and our great rate. I am sorry that they were a few issues with your room. I will make sure to share your comments with my maintenance employee so the tub drain can be fixed right... More 

Fargo, North Dakota, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Another night out on a business trip. This hotel had all the basics, minus a hair dryer, but I'm not taking points off for that since I don't really need one. The room had been recently updated, linens were clean, staff was friendly. The bathroom could have used a bit of updating; you could still tell that someone had smoked... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and posting a review about your stay with us. We appreciate you mentioning our clean rooms and our friendly staff. Although not all of our rooms have hairdryers in them we do have them available at the front desk upon request. I am sorry that your bathroom had a hint of smoke smell. We... More 

Massachusetts
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

We loved the front desk. The decor is super modern now and nice, but... There were cobwebs behind the bathroom door, pink waxy stuff on the bathroom floor, and our sheets looked used... The surface counter near the bed had bits of something on it, and the bed also we had to "dust off" before opening. The price is excellent,... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your experience at our hotel. We appreciate you mentioning our affordable price, great staff, and good coffee. I am however very sorry for the cleanliness of your room upon check in. At Red Roof Inn we strive to ensure that each of our guests has... More 

Hershey, Pennsylvania
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Coming into Rochester late Sunday with an early Monday departure, I needed clean, comfortable and economical. Enter the Red Roof, well located just off I-390 and the NY Thruway (and right next to a Tim Horton's, which got Monday off to a good start). A friendly desk clerk checked me in quickly and efficiently, and the bed was comfortable and... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mentioning our clean, comfortable, and economical rooms along with our friendly staff and great location. We are so glad that you found our hotel fit your needs for your quick overnight stay. Once again thank you for staying with us... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 12, 2015 via mobile

This hotel was not at all a bad experience. I enjoyed the stay. the room was well done and pretty clean. However I will say the heating and ac unit looked as if it was beaten savegly. The uniT was severely cracked and hanging off the wall in spots. The thermostat barely worked anymore. There were also a few spots... More 

Was this review helpful? Yes 1
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay with us. We appreciate you mentioning our good price, overall cleanliness, and the good stay you had. I will be sure to share your comments with my staff about the few areas of concern you had. We strive to ensure each of our... More 

Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

It's no secret: Red Roofs are our favorite, because they are so welcoming to the dogs. This one wasn't our best experience on this particular night, but granted, we did arrive in the middle of a snowstorm, so the staff was likely a bit stressed out. So even though people were a smidge cranky, the room was warm and clean... More 

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your experience. We appreciate you being and your dog being loyal Red Roof Inn guests. We are glad your room was nice and warm for your arrival during the snowstorm. Thank you for mentioning our clean rooms and our great price. I am sorry that you did not receive... More 

Frankfurt, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

I had a comfortable stay in a clean Hotel. Christian at the front desk was very friendly and helpfull. The Hotel is a 10 min/25$taxi ride from the airport away and there are a few diners around so you can get something to eat even if you arrive late in the night. Absolutely worth the money.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mention our clean rooms, good location and friendly staff. I will make sure Christian reads your review. Our employees work hard to provide a great experience for each of our guests. It is very rewarding for our staff to see... More 

Jackson, New Jersey
Top Contributor
81 reviews 81 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed March 18, 2015

At first glance it looked like the room had been cleaned, but on closer inspection there were food wrappers under the desk and the floor was sticky. Also the pillows on one of the beds had long hairs all over them. I traveled with several other people and their rooms had cleanliness issues as well.

Was this review helpful? Yes
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for using our hotel for your overnight stay and taking the time to write a review. I am very sorry that your stay did not live up to our standards. We work very hard to make sure all of our guests have a clean and comfortable room during their stay. I am sorry that we failed to deliver... More 

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