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RIT Inn & Conference Center

5257 West Henrietta Road, Henrietta, NY 14467
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1 room 1 adult
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RIT Inn & Conference Center
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110 Reviews from our TripAdvisor Community

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Lowell, Michigan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at this hotel last year and I had written a scathing review regarding our stay. I was positive that I would never return to this hotel again.The GM, Janice, reached out to me and I decided after our discussion that a second chance was in order. We stayed for 2 nights and I must say... More 

Helpful?
Thank Walter T
Sayreville, New Jersey
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I only stayed here one night, but the hotel was very nice and clean with an extremely friendly staff. if you are looking for somewhere to stay that is clean, quiet and reasonably priced, this hotel is certainly one that should be considered.

Helpful?
Thank njgal18
cold and dreary upstate NY
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 29, 2015

My husband had surgery at Strong Memorial Hospital; for this reason, I stayed two nights at the RIT Inn. The hotel is located about 6 miles from Strong, there is a reduced rate and food coupons for family members of patients, plus a hotel to hospital shuttle. As many reviewers have stated, the hotel is run-down, in need of a... More 

Helpful?
Thank rodz4095
New York City, New York
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 2, 2015

I stayed at the RIT Inn for 4 nights in November for an event. The hotel room cost is very reasonable and the rooms are clean. However, the rooms are outdated and the hotel needs a full renovation. The RIT Inn has a very convenient location and has very good complimentary wifi service. The staff also needs improvement. After my... More 

Helpful?
Thank AlleyGator12
Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed November 17, 2015

We stopped for the night while driving from Cleveland to NYC (with a stop in Rochester). We did not have a reservation but upon arrival the staff was welcoming and provided us just what we were looking for ina room at a reasonable price. We only stayed the one night. All staff encountered were very friendly.

Helpful?
Thank jim243
Michigan
1 review
1 of 5 stars Reviewed November 9, 2015

Don't be fooled by photos. The hotel is an absolute dump. Stayed 3 days for a sports tournament. - 2 families found a centipede in their room -entire facility smells musty -hallways look like a dungeon- pale beige brick and fake beige wood, carpet is massively worn, old ceiling tiles -rooms are not kept up - hole in the wall... More 

Helpful?
Thank 3hockeygirls
JaniceE93, Manager at RIT Inn & Conference Center, responded to this review

Thank you for taking the time to write us this review. We do our best to provide a comfortable place to stay, so we're disappointed to hear you didn't experience this during your visit. We'd like to talk with you more about what happened and help turn this experience around. Please reach out to us at your earliest convenience. Janice... More 

Albany
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 8, 2015

The food is really good, but when I went to the room, everything went down hill. The room smelt old, and when I did the bed check (yes, I do that), I was shocked to actually see something crawling in the bed. I don't know what kind of bug that was but it was definitely moving and small and black.... More 

Helpful?
Thank Casey B
JaniceE93, Manager at RIT Inn & Conference Center, responded to this review

Thank you for bringing this to our attention. We understand your frustration, but rest assured we do everything to keep our rooms as clean as possible. We'd like to understand what happened during your visit, so please reach out to us at your earliest convenience. Janice Emerson, General Manager 585-359-7793 More 

NJ
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 7, 2015

We happened upon the RIT Inn when we decided to stop for the evening & take an impromptu tour of RIT in the morning. (We were traveling from Troy to Buffalo). We loved RIT and the Inn was quite comfortable. The floor and room seemed to be recently renovated - new carpet, new bedding & linens, new towels, etc. We... More 

Helpful?
Thank HPMomExtraordinaire
Lyons, New York
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 19, 2015

We just hosted a family wedding here. Every single part was amazing, with RIT's staff's attention to detail helping to make it a wonderful event. The food was delicious; the decoration transformed the venue. From ceremony to cocktail party to reception to after-party to breakfast the next morning, it was superb! We had dozens of people stay over at the... More 

Helpful?
1 Thank LilyLyons_NewYork
Sunrise, Florida
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed October 18, 2015

My sister and I were on a bus trip for a week to the finger lakes. The RIT was home base for where we stayed at night. This is one 'sorry' hotel. Like some of the other reviewers were saying, the outside gives a good appearance as well as the lobby, but the rest of the hotel shows it's age.... More 

Helpful?
1 Thank dedmundson222
Nicole F, Manager at RIT Inn & Conference Center, responded to this review

We apologize that your experience did not meet your expectations. We're really sorry that it didn't go as you would have liked and would like to turn your experience around if possible. If you're willing please contact Chrystie Barker - Director of Sales & Marketing 585-359-7750, To get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 -... More 

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