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Homewood Suites by Hilton Rochester / Henrietta

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2095 Hylan Drive, Henrietta, NY 14623
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Homewood Suites by Hilton Rochester / Henrietta
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Homewood Suites by Hilton Rochester / Henrietta
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267 reviews from our community

Traveler rating
    134
    82
    30
    12
    9
See reviews for
131
35
14
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Winston Salem, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Hotel staff is wonderful and was very helpful. Room needs some attention as far as cleanliness -sofa bed was difficult to sit on and fabrics were dirty. Mattresses need to be replaced - very uncomfortable. Housekeeping schedule was somewhat difficult to determine so room was serviced only twice in 5 days.

Review collected in partnership with Homewood Suites by Hilton

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Youngstown, New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

While in town for a sports function our family stayed at the Homewood Suites. We chose the Homewood Suites because of its convenient location. The breakfast buffet was more than adequate with a variety of hot and cold selections. The fitness center was great for the hotel size and the pool was a nice feature but was pretty cold during... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

Me and my family stayed at the homewood suites In Greece and the service there was terrible they charged me twice they refused to move us to different room when we told them the room had ants they lack customer service and some of the front desk workers need to learn how to work with there customer we will never... More 

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you for taking the time to write a review, but your feedback was for the incorrect property. We are the Henrietta location. As part of the HIlton family we are certainly unhappy to hear about your unpleasant stay. We would certainly recommend reaching out to the correct hotel for all your inconvenience. Have a great day. More 

Bloomingdale, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our U19 Girls Hockey team traveled to Rochester for States. We all stayed in Homewood Suites together. The motel was very accommodating to our team allowing us the use of the breakfast area for a team dinner. Homewood suites was very clean, spacious and quiet. We totally enjoyed our stay.

Review collected in partnership with Homewood Suites by Hilton

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you for your wonderful comments. We are glad you enjoyed your stay with us and glad that we could accommodate your team for dinner. We hope to host you again in the near future. More 

Elmhurst, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We got the 2 bedroom suite and it was aswesome. 2 king size beds, 2 full bathrooms, 3 TVs, nice size kitchen with a full size refrigerator and dishwasher as well, sofa bed, Great Location...Very close to all the stores such as target, bestbuy etc. Complimentary breakfast had very good selection. My family truly enjoyed staying here.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you for your gracious review. We are so glad you enjoyed the 2 King Suite, it certainly is quite spacious and is great for a larger group of people. We are happy to hear you enjoyed the breakfast. We are glad you found our location to be convenient to the many shopping centers and restaurants nearby. We hope to... More 

Springfield, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My family was traveling a long distance to attend a family wedding in Canada. we chose to stay overnight in Rochester and stayed at this Homewood Suites. It was the right choice for us. we arrived in the middle of the night to a friendly, welcoming staff member at the front desk. Once we came to our room we were... More 

Review collected in partnership with Homewood Suites by Hilton

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you so much for your wonderful review. We are pleased to hear that you enjoyed our accommodations and our amenities. We will share your comments with the staff, as they always like to hear about how wonderful they are. We certainly hope you consider us again for any furture visits to Rochester. More 

Fairfax, Virginia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We made a reservation at Homewood Suites for a weekend trip to visit my granddaughter at RIT for FreezeFest. We have stayed at many Homewood Suites but this was our first stay at the Henrietta location. Our one bedroom suite had plenty of room for the four of us (plus our dog). Breakfast was quite good with a different menu... More 

Was this review helpful? Yes 1
rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you very much for your wonderful comments. We are pleased you enjoyed the accommodations, staff and the amenities. We do have a very genuine staff who put the needs of our guests as a top priority and I am glad that this was seen. We apologize for the pipe burst and glad that we were able to help you... More 

Gilbertsville
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great stay nice hotel, very good food at the evening managers reception. The snow was cleared from the parking lot in a timely way. Wish you didn't have to do 200 characters to do these surveys Still not 200 guess I don't like to write....

Review collected in partnership with Homewood Suites by Hilton

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you so much for your feedback. We are glad you enjoyed our hotel, as well as the Manager's Reception dinner. As we do get a lot of snow here in Rochester, we always do our best to make sure the snow is cleared and it is safe for our guests. We look forward to hosting you again in the... More 

McGraw, New York
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 20, 2015

It was a very nice hotel with a pleasant staff. The room was pleasant and comfortable. Having said that, the property needs a little bit of an upgrade. One elevator for this size property is a little underwhelming during check in. My only other suggestion might be a little more training for the front desk. I had a small snafu... More 

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you for your comments, I am very pleased to hear that you felt our staff was pleasant. We apologize for the inconvenience of the elevator. We apologize as well for your issue at check in, but glad it was quickly corrected. I will share your comments with the staff to ensure we are meeting the expectations of our Hilton... More 

Top Contributor
93 reviews 93 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 15, 2015

For the business trip it was a good place to stay. Easy to reach from Airport. The rooms are quite big, including kitchen and a living room. Bathroom was ok but a little strange as partly in the sleeping room. I liked the room and would hook it again. The entrance and breakfast area was more for trucker then for... More 

Was this review helpful? Yes
rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Thank you for the comments, we are glad you enjoyed the accommodations. We hope you consider us again in the near future. More 

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