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Hyatt Regency Long Island

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1717 Motor Parkway, Hauppauge, NY 11788
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Hyatt Regency Long Island
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Hyatt Regency Long Island
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126 reviews from our community

Traveler rating
    56
    36
    16
    12
    6
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27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Regency Long Island
See the most recent reviews
York, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at this location for a business conference. At check in, the staff was quite friendly and very helpful with finding a place to eat for our group. Danielle provided us with a packet listing different cuisines for all of our appetites. The entire hotel staff were available to assist with any of our needs within the salon's during... More 

Was this review helpful? Yes
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello Michael. Thank you for your business and your "top notch" review. Our goal as a team is to provide world class service and be considered the top hotel in all of Long Island. I'm thrilled to hear that in your case we seem to have delivered! I'm also glad to hear another guest rave about Danielle. She joined us... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The facility was well kept, very presentable, and a very conducive for the conference I attended. The room was great and housekeeping made sure the rooms were well kept. The staff could not have been more friendly and outgoing. Danielle, who worked at the front desk was extremely helpful on several occasions and made it her priority to see that... More 

Was this review helpful? Yes
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hi Mike. Thank you for choosing to stay at the Hyatt and for your Five Star review. Our goal is simple; to be the best hotel on Long Island. I'm glad to read in your case we delivered! I'm glad to read your positive comments about our room, housekeeping, front desk and staff overall. And that you recognized Danielle as... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I suppose if you're staying at the Hyatt Regency LI, you're likely in the area for business, rather than pleasure, so the lack of nearby attractions wasn't too surprising. If you're staying here for pleasure, you'll definitely need a car to see the attractions their website highlights (like Belmont racetrack, Jones Beach etc). But if you're going to one of... More 

Was this review helpful? Yes
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello "ny travels". Thank you for selecting the Hyatt for your recent visit and for taking time to provide feedback. I agree with your comment about needing a car for leisure activities. We are centrally located so ideal for guest wanting to do a "bit of this, a bit of that". But you are right, if you are on Long... More 

Virginia
Contributor
20 reviews 20 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hyatt Regency Hauppauge is a recently renovated, comfortable, full-scale hotel in a serene area of Suffolk County, New York. It is one of the few, full-scale hotels in the area since this part of Long Island is primarily residential. I've been going to this hotel for years, and its unquestionably on the uptick. Rooms and public areas have been... More 

Was this review helpful? Yes 1
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hi Mark. Thank you for your business and for rating us "top choice" in Suffolk County. But our goal is to be the best in ALL of Long Island so obviously we still have work to do! I'm happy to hear you see the improvements we have made over the past couple of years in terms of physical and service... More 

Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel 2 years ago and was very pleased with my experience. Unfortunately, the quality has significantly dwindled since then. (The first time I stayed for leisure, this time for business.) Upon arrival, there were no door attendants to assist with luggage, and with inefficient entrance doors (no handicap access), I had to wait for another guest... More 

Was this review helpful? Yes 1
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello "destinationqueen". Thank you for your honest and detailed review. We strive to provide world class service but in your case we clearly fell short. Please accept my humble apologies. We are increasing the number of doorman and bellman but they can't be everywhere and all times. But we need to have a better system of assisting guests when aren't... More 

Naples, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently updated, lovely rooms, good dinner, nice gardens and view. Great effort made by staff to be pleasant and efficient. Second time we stayed there and it is much nicer than other choices in the area.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello CharlieBrown! Thank you for your recent visit and for the "Five Star" review. We have great associates who truly care about our hotel and our guests. I'm glad to hear you found them pleasant and efficient! Please come back and visit us again. More 

Long Island, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel overall was very nice - however the alarms that went off throughout the night left a lot to be desired. Whoever was in charge of resetting them, did not know how to properly do so. Other than that, the hotel was clean and the staff were friendly

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello Amanda. Thank you for selecting the Hyatt for your stay and for posting a response. As I have mentioned on previous posts, the fire was real. The fire alarms and full evacuation at 2am were required and for guest safety. The alarms at 6am were caused by sprinkler malfunctions. We definitely should have been better at communication and extending... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We had a wonderful visit. The staff was extremely helpful and pleasant. Celia at the front desk made our stay very enjoyable and was always able to provide us with great suggestions for whatever we needed. Would definitely stay here again.

Was this review helpful? Yes
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello "DCPratt". Thank you for your Five Star review and for your business! I'm glad to hear that you will definitely stay with us again. And I am thrilled that you recognized Celia, one of our new stars! We are fortunate to have so many great associates who really care and love what they do. I look forward to welcoming... More 

Massapequa, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

This hotel was beautiful and our rooms were nice and clean. We had a block of ten rooms and were scattered on different floors. 2AM alarms went off and we had to evacuate (fire in dumpster). Some of us never received compensation for abrupt interruption. 6AM alarms went off again. Scary

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
David R, General Manager at Hyatt Regency Long Island, responded to this review

Hello Ulrik. Thank you for your posting. We obviously had a bad night last weekend. The fire was obviously no fault of the hotel. The alarms and evacuation were for our guest's safety. We are thankful that no one was hurt and the small, controlled fire caused very little damage. But all fires and alarms are indeed scary and disturbing.... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

We have stayed at the Hyatt Regency Long Island several times, and the rooms are always clean and very comfortable, and the staff is very accommodating. However, on our most recent trip, we stayed in a corner room, overlooking the side entrance of the hotel. I was dismayed that two coach buses were allowed to idle outside of the side... More 

Was this review helpful? Yes 1
SanFranDoc, General Manager at Hyatt Regency Long Island, responded to this review

Hello ELJ59. Thank you for your business and for calling us the best hotel in this part of Long Island. Our goal is to be the best in ALL of Long Island...so I'm glad to hear we are heading in the right direction. I'm sorry to hear your sleep was disturbed by the buses. I agree, this is completely not... More 

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