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BEST WESTERN PLUS Cooperstown Inn & Suites

Certificate of Excellence
2.5 of 5
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50 Commons Drive, Route 28, Hartwick, NY 13326-9516
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BEST WESTERN PLUS Cooperstown Inn & Suites
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393 Reviews from our TripAdvisor Community

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Traveler rating
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    63
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Milton
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is very basic but perfect if you are here for baseball at Dreams Park. It's a mile from the park and easy to come and go as needed. They offer free breakfast but if you want something different go out the front door to the Jive café and get a breakfast sandwich with a Latte. Despite what they... More 

Was this review helpful? Yes
Lyndhurst, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The first morning we woke up to a flood in our bathroom. The water was coming from the ceiling from the shower above us. I called for maintenance. Since it was taking quite some time, I decided to walk to the lobby. I explained the situation and the woman told me they were taking care of it. She quickly disappeared.... More 

Was this review helpful? Yes 2
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

Obviously there are two sides to every story, however I refuse to use this platform to debate this issue. I do apologize for the inconvenience you had with water coming down through your bathroom ceiling. It was unfortunate the the guest above you decided to shower with the curtain outside the tub which caused the water problem. Our staff worked... More 

Fairfield, United States
4 of 5 stars Reviewed 3 days ago NEW

We stayed in a two queen room for our family of 6. It was very neat and a good size. The continental breakfast was much better than expected and the staff were all very nice. The fitness center could be updated though.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

Thank you for staying with us in one of our Junior Suites. We are so pleased you enjoyed your stay along with breakfast. Our plan is to update our fitness center and perhaps enlarge it in a new location. We hope to see you again. More 

Richmond Hill, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Clean and close to town but overpriced Rooms were fine for a small town. However the elevators remained inoperative after a storm knocked out power. (Do repairs only occur 9-5 weekday?) (Review requires 200 char, so the rest is filler. abababababababaabbabab

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

Thank you for staying with us. I apologize for the inoperable elevator. The storm did a lot of damage in the area and destroyed power equipment including our elevator which needed a new computer board and could not get to us until that Monday. We look forward to your next stay and hopefully no storms! More 

Dunn, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff very helpful, friendly and professional. Room were cleaned and housekeeping staff very efficient. I wish they had more eating choices. We had to call out for food because of the lobby dine-in service was closed everyday we were there.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

Thank you for your recommendation on our hotel. I'm not sure what you meant by dine-in as we do not have a restaurant on premises. We look forward to your next visit. More 

RI
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm here now at the hotel and I decided to write a review before we even left. We checked into a room on the second floor. The stench when we opened the door was overwhelming. It was a combination of smoke smell, stale smell and I don't know what. My husband went down to get some air freshener with hopes... More 

Was this review helpful? Yes 3
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

I'm very sorry to hear of your experience at our hotel. I apologize that I was not on property to personally investigate. When I did return, you had already left. I want you to know that we strive each and every day to provide a clean and comfortable rooms for our guests and we have earned awards for excellence from... More 

Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Overall I can say that I will not use BW services any longer. Your staff neds to be trained better.Two of us were ihandicapped and they couldn,t help but notice The only time we saw anyone was at checkin and checkout. Food was scarce since there was a big crowd and only one person getting food.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

We are sorry you felt we did not pay attention to your needs. Your reservation was made requesting a handicap room which you received. Unfortunately all handicap rooms were taken in the main building and we only had connecting handicap rooms in our Lodge building available. As manager I greeted you in passing in your building your first day. We... More 

Perkasie, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel was adequate at best and would have been okay for the week except the air conditioning wasn't working. The rooms and hallways are extremely humid. I checked with others at the hotel and many others complained about the same humid room condition. When I complained the front desk didn't seem to care. All I was told was these... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

We are sorry you had an issue with your air unit. Yes they are all new units in all our rooms and yes we do care about your comfort during your stay. It has been a very humid summer and the combination of shower usage in the rooms were putting more humid air in the room and making our units... More 

Whippany, United States
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you read my other hotel reviews, I don't mind paying but this place was a bit over board in the pricing area peak time or not. There was a musty smell in the hallways. The A.C. was loud, making it impossible to use it while sleeping. The room size was fine. the TV worked. It was nothing special but... More 

Was this review helpful? Yes 1
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

I'm sorry you thought we were overpriced, however, summer is peak season and we are comparable to neighboring hotels. When there is a problem with your stay we appreciate our guests coming and telling us while you are with us so we can correct any issue. I'm not aware of any problems with our room heat/air units as they were... More 

West Chester, Pennsylvania
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is very good for dreams park (about 1 mile) so easy to get back and forth to games. However it is a few miles out of town. Price was extremely high for the quality of room. Also old or low quality AC meant constant damp moldy smell. Back patio is very nice with view of valley. Free breakfast is... More 

Was this review helpful? Yes
ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review

We are happy to hear you found us close to Dreams Park. We are sorry you had a problem with your AC unit. We replaced all of them this past year. We are pleased you enjoyed our complimentary breakfast and the view from our back porch. Since you stayed during the summer when our rates are the highest, we want... More 

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