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Holiday Inn Express Suites Hamburg

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3565 Commerce Place, Hamburg, NY 14075
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1 room 1 adult
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Holiday Inn Express Suites Hamburg
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185 Reviews from our TripAdvisor Community

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Chattanooga, Tennessee
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice location, quiet, giant room with really big bathroom. The guy up front was a bit snotty but otherwise we enjoyed our stay. We weren't up in time for the breakfast buffet. Went to the 'Pancake House' on NFB which we love.

Helpful?
Thank SoBelle1967
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Clean hotel and FRIENDLY staff - an often rarity on the interstate. The perfect stopover for an icy night drive. Staff went out of their way to help with finding an evening meal and making sure we had everything we needed. Breakfast was hot and fresh. A really nice place to rest. Plan on keeping it as a favorite if... More 

Helpful?
Thank QsbyTraveler
Canada
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 15, 2015

It was OK, maybe a little less than OK. The hotel was very quiet, and it almost seemed that we surprised the front desk staff. He came out from the back, wiping his hands as he chewed (this happened a couple of times ... it seemed he was always popping out from the back, chewing). There were no issues at... More 

Helpful?
Thank jessibean
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Hamburg, responded to this review

Dear jessibean, Thank you for providing us with a very considerate review and thank you for staying with us. I am happy that you had a pleasant check in experience and that you liked our rooms. However, please let me apologize that the level of cleanliness has not been up to standards and that the breakfast did not offer the... More 

Albany,Ny
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 5, 2015

A great place to stay, convenient restaurants nearby, easy access from the highway, helpful staff, great breakfast, very clean rooms, very good beds (and that is VERY important to me and a restful night). The motel was quiet, a very nice stay overall. I would highly recommend.

Helpful?
Thank Stephen B
Hamburg, New York
1 review
2 of 5 stars Reviewed November 28, 2015

We booked this hotel because it had a pool. When my husband checked in at 8:15 he asked when the pool closed and he was told it closed at 9. We hurried to our room so the kids could swim. We arrived to the pool at 8:30 and key did not work. I went to the front desk and was... More 

Helpful?
Thank Rae B
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Hamburg, responded to this review

Dear Rae B, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the poor hours and customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope... More 

2 reviews
4 of 5 stars Reviewed November 13, 2015 via mobile

Staff was very friendly and helpful. My room was super clean and comfortable. My biggest complaint was the pool closed at 9:00pm. We made it back to our room after a dinner out expecting to unwind at the pool. All suited up and voila!!! It just closed! For an adult staying, that is just to early. So.....went back to the... More 

Helpful?
Thank Melanie A
Allentown, Pennsylvania
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 21, 2015 via mobile

Stayed for one night at this property because of its proximity to my meeting the next day. The lobby was clean, bright and well lit. The rooms were also clean and large. I was a bit dismayed at the price but I stayed anyway. The room rate was higher than other nearby hotels.

Helpful?
Thank Dtravis814
Rochester, NY
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 14, 2015

Had a King suite again and loved it. Room was good size, had a "mini bar" with sink, refridge, and coffee maker. Lovely flat screen tv with lots of channels. Hotel is quiet and clean. Breakfast is the usual Holiday Inn breakfast but it is so nice not to have to leave the hotel and find a place for breakfast.... More 

Helpful?
Thank Catnip2
Binghamton, New York
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 12, 2015

I read reviews on here and thought this hotel would be top notch, but it was honestly very average. The rooms was kind of old looking, the walls could've used a fresh coat of paint and the bathroom wasn't too female friendly (not a lot of space to move around and get ready in the morning). I was placed in... More 

Helpful?
Thank ShayShayTheGr8
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Hamburg, responded to this review

Dear ShayShayTheGr8, Thank you for leaving a candid review about our hotel on TripAdvisor. I am sorry to hear that your stay at our property was only average. I regret to learn that we did not meet your expectations of the IHG brand when it comes to your room accommodations and the bathroom set-up. I also apologize for the inconvenience... More 

Naples, Florida
Level Contributor
111 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 12, 2015

Once again, typical Holiday Inn Express, clean rooms, personable front desk staff, Danielle, efficient receipt distribution under the door when we got up. They do a nice job of consistency across the country from franchisee to franchisee. We will use them much more as we can always count on them.

Helpful?
Thank Michael D
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