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All 7 Hamburg hotels

Super 8 Hamburg

2.0 of 5 Motel   |   5442 Camp Road, Hamburg, NY 14075
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Super 8 Hamburg
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Ranked #4 of 7 Hotels in Hamburg
A recent review
5 of 5 stars Reviewed September 25, 2013
Michael R Kitchener
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151 reviews from our community

Traveler rating
    28
    46
    36
    22
    19
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53
30
16
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Super 8 Hamburg
See the most recent reviews
Matthews
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 of 5 stars Reviewed September 27, 2013

First room, sink wouldn't drain. Moved to second room and later noticed that side of towel shelf was hanging down about 2 inches. Told front desk. After being out for most of the afternoon, one screw was tightened but problem still not fixed. I know that this is an older motel but it appears that repairs are done with a... More 

Was this review helpful? Yes
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review

I am extremely sorry for that inconvenient on your stay, I discussed with our maintenance team to fix that problem but they suggested to remove whole rank and put the new rack which would taken a long time. again not being up to your expectation, we took care of it on next day. on behalf our entire maintenance team please... More 

Quebec city, Canada
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 4, 2013

It's a bit old but still an honest place. The manager is very nice and he try to accomodate you to make sure that you have a pleasant stay. The breakfast could be a bit more elaborate. The bathroom and the bed are what's I'm the most concerned with when I'm on the road, and at that Super 8, they... More 

Was this review helpful? Yes
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed September 2, 2013

I'm in the hospitality industry and extremely picky with my stays. Usually stay in hotels, but this trip was a one night shopping trip before school started. Three adults and 2 kids, fit into the double room just fine, although they didn't have a roll away berm they did warn us that 5 people would be crowded, however did not... More 

Was this review helpful? Yes
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, mac chanpaneri More 

Little Neck
1 review
3 of 5 stars Reviewed August 27, 2013

Overall the hotel was not clean enough-- during out five day stay, the hallways were not vacuumed, our room was not vacuumed or mopped, there were stains on the hallway carpets. In addition, I was appalled by two safety issues: a railing in the hallway was very loose with a missing screw; the doors in the laundry area leading from... More 

Review collected in partnership with Super 8

Was this review helpful? Yes
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review

Dear Elizabeth, Thank you for taking the time for our online survey, we are apologies about the problems during your stay. we already replaced that security lock near by the laundry area, our maintenance department also working on the corridor area. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

Richmond, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 26, 2013

We arrived late to the area and just needed a simple overnight stay. The lobby area appeared clean and well maintained, but the back hallway entrance to our room had dirty carpet and had not been painted or even received minor maintenance/cleaning for a long time. Once inside the room, we continued to observe a general lack of recent maintenance,... More 

Was this review helpful? Yes 1
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review

We are extremely sorry for the inconvenience caused; your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future and maintain a better standard. Sorry. More 

Vancouver, Canada
1 review
1 of 5 stars Reviewed August 22, 2013

Our stay at the Super 8 Hamburg was the worst hotel experience we have ever had. Upon arrival, we noticed the hallways smelled strongly of cigarettes and the carpets were very dirty. Our room had blood splatter all across the wall and bathroom door. The bathroom door handle was completely broken and basically non-existent. The bathtub was not cleaned at... More 

Was this review helpful? Yes
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review

We are extremely sorry for the inconvenience caused; your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More 

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Additional Information about Super 8 Hamburg

Address: 5442 Camp Road, Hamburg, NY 14075
Location: United States > New York > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Hamburg 2*
Number of rooms: 54
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