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All 7 Hamburg hotels

Quality Inn

3.0 of 5 Hotel   |   5440 Camp Road, Hamburg, NY 14075
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Ranked #5 of 7 hotels in Hamburg
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  • Reviews (62)
  • Photos (16)
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62 people have reviewed this hotel

Traveler rating
    5
    5
    22
    14
    16
See reviews for
18
13
7
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Mesa, AZ
Top Contributor
113 reviews 113 reviews
26 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Despite the new beds, the room and the hallways were old, tired and dirty. The room had a king bed, a desk with chair, and a chair with an ottoman. There really wasn't enough open floorspace. The chair was stained. You could not sit comfortably in either chair to watch tv due to the floorspace. The tv was a newer... More

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It lets us know what we are doing right and where we need imrovement. Sincerely, Management Team More

Rochester, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The rooms were clean, bathroom tile needed to be cleaned a little better. Breakfast was good. The help for breakfast was very efficient. Kept everything filled. Beds were comfortable and the cleaning staff was helpful

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Chatham, Illinois
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Staff and rooms were not satisfactory. The curtain rod in our room was torn out of the ceiling and could not close the curtain. Repairs to 1/2 of the curtain done the next day. At least we could now close it. Bathrooms very outdated with filthy grout. Other rooms had the same condition. No clean towels when arriving back one... More

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More

Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As other reviewers have noted it is an older facility and the exterior needs work. I have many mixed feeling about the stay. Pros- The rooms were great. Beds comfortable. Outdoor pool- one of the reasons I booked here. Free laundry detergent and reasonably priced and quality coin operated washer and dryer. Love the breakfast buffet I may have gained... More

Was this review helpful? Yes 1
G M, General Manager at Quality Inn, responded to this review

Thank you for your recent review of our property. All reviews are greatly appreciated as it lets us know how we are doing and what areas we need to improve on. We did take into consideration your mentioning of the pool hours and have extended them on the weekdays. Our original times were to match some of the area local... More

Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is sdecent hotel off 90. It is clean and the king beds are very comfortable. Flat screen tv with 6 HBO channels. Bathroom could use some updating and tlc, but everything was clean. A restuarant on site is also huge for a choice hotel.

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Thank you for your recent review. We hope to see you again. More

Glastonbury, Connecticut
Top Contributor
74 reviews 74 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 6, 2014

For the money, this is a good value. But, as they say, you get what you pay for. For rooms with two double beds, one bed is so close to the outside wall that it is nearly impossible to get in from that side, primarily because of the ac/heater unit. Bathroom lacks a vent fan so mirror fogs up quickly.... More

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G M, General Manager at Quality Inn, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. During the week we do offer different egg & meat selections. I have mentioned your concerns with department heads for improvement. We hope to see you again soon! More

Newburgh, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 23, 2014

Walls are not very good at noise alleviation, a person will hear everything from water running to tv next door. Other than that, the price was reasonable, cleanliness decent, breakfast was better than average.

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G M, General Manager at Quality Inn, responded to this review

Thank you for you review. We value all of our guests feedback. More

Brampton, Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 27, 2013

Needed a place to stay while on busioness in the area. I was pleasently surprozed at the low price! Lobby was nice, heard a sweet sounding singer in the lounge! Breakfast bar was well stocked and checkout and checkin were painless. KInd of had the old smokey smell from years ago but the room was ordor free. There was dirt,... More

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

New England - USA
Top Contributor
220 reviews 220 reviews
22 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed December 8, 2013

This was a basic, moderately-priced Inn. Nothing fancy, but certainly clean, decent, and comfortable. The staff was very friendly and the room was satisfactory. Their included breakfast had enough variety to satisfy me (it wasn't four star, but decent nevertheless). We stayed here for one night on our way to Tennessee, and I would definitely stop here again while driving.... More

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G M, General Manager at Quality Inn, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your... More

new jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 18, 2013

Stayed for 2 nights to see the Bills football game. Last year I reviewed this hotel and commented on how the bathrooms need work, well they still do. The beds are newer and clean but the tub and shower need work. The hallways smell like a deep fryer or something along that line. If the cost per night was lower... More

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Additional Information about Quality Inn

Address: 5440 Camp Road, Hamburg, NY 14075
Phone Number:
Location: United States > New York > Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quality Inn 3*
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16 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
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Number of rooms
86

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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