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Quality Inn

3.0 of 5
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5440 Camp Road, Hamburg, NY 14075
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Quality Inn
Best prices for: 1 room 1 guest
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Ranked #5 of 7 Hotels in Hamburg
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75 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (14)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (12)
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Buffalo, New York
2 reviews
5 of 5 stars Reviewed May 18, 2015

We decided to stay the Quality Inn after our long drive up from Erie. My husband usually stays at Hampton inns or Holiday Inn Express. However, the Holiday Inn Express was sold out. Anyways we decided to stay at this hotel. I think I made a good choice. The Front Desk was really nice. Very polite and helpful. The buliding... More 

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G M, General Manager at Quality Inn, responded to this review

Thank you for your review of our hotel. Positive and negative reviews let us know what we are doing right and where we need improvement. We hope you will stay with us again. More 

Savannah, Georgia
2 reviews
5 of 5 stars Reviewed April 4, 2015

The hotel was clean, housekeeping staff was very friendly and the Bar/Restaurant was definately a plus. As a matter of fact that was reason we stayed there. We had dinner, which was great, an then stayed out and enjoyed a local band in the bar which I might add was an excellent experience, the restaurant staff was awesome and the... More 

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G M, General Manager at Quality Inn, responded to this review

Thank you so much for sharing your review with us. We are happy to hear that you enjoyed your stay for the most part. We are currently in the process of hiring new team member, we hope this incident you had w/our front desk staff will be an isolated experience and that you will continue to stay with us. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 28, 2015

I like how the front desk people know me and great me by name every time. When they do the little things like ask me how my trip in was and take the time to actually have a conversation with you it makes me feel like its a second home. Not to mention the beds they have here are much... More 

Was this review helpful? Yes 2
G M, General Manager at Quality Inn, responded to this review

Thank you so much for your kind review. We appreciate positive feedback and hope you will continue to enjoy future stays with us. More 

Ohio
2 reviews
5 of 5 stars Reviewed March 8, 2015

Hubby and I came for a concet this weekend. Not to far away from the downtown Buffalo area and we didn't have to pay a ridiculous price either. The front desk staff Sam & Todd were very friendly and great with directions. Rooms were clean and beds were comfy. What else could we ask for.

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G M, General Manager at Quality Inn, responded to this review

Than you for such a positive response. We love to hear these and we hope to see you again. More 

Buffalo, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

I typically stay at this hotel every other month for a few days. The front desk staff is always pleasant & helpful. My room although outdated is always clean and the beds are the best sleep I ever get when I'm away from my own. Housekeepers always smile & say hello. Breakfast, its free but its better than a continental.... More 

Was this review helpful? Yes 2
G M, General Manager at Quality Inn, responded to this review

Thank you so much for your positive review. We have started a turnover with new staff so we are in hopes of a great transition for 2015. We look forward to seeing you again. More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 27, 2014

We had a horrible experience with this hotel. The room itself was adequate though the bathroom was subpar. The shower was uneven and the bottom was cracked. Housekeeping did not clean the sink or make up both beds. The staff was disorganized upon checkin. Worst part was we had items stolen out of our room and the hotel staff refused... More 

Was this review helpful? Yes 4
Wilton, Connecticut
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed October 22, 2014 via mobile

Not worth it - skip this hotel. It was football weekend - so wasn't expecting four stars but certainly not this. Rooms are dirty - a good vacuum is needed. Get this house keeping only made one bed??? Will never ever stay here again. Good thing - polite staff.

Was this review helpful? Yes 2
Wasaga Beach, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 2, 2014

Where is the Quality Inn? Quality Inn has been one our preferred accomodations. We arrived at this hotel to find it was attached to a Super 8. Parking was very inconvienient and there was no elevator to bring your bags to the room. We had to carry our four bags 2 flights to our room. The room seemed to be... More 

Was this review helpful? Yes 3
G M, General Manager at Quality Inn, responded to this review

I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our weekend hskp help more thoroughly. More 

Lancaster, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 27, 2014

I've stayed at several Hamburg area hotels, and this hotel is easily the worst. The hotel itself is pretty run down- the hallways smell, the bathrooms are not vented and they've caused mildew in the bathrooms and the rooms themselves. The worst part of my stay was that the live band in the attached bar/restaurant kept me up past 2am... More 

Was this review helpful? Yes 2
Hamilton, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 2, 2014

Seemed out dated. But say was ok. Breakfast was ok. Self serve not lot of options. The best part was the bar that's attached to the hotel in the front. Best wings around hands down & stuffed peppers to die for. That made up for the hotel.

Was this review helpful? Yes 1
G M, General Manager at Quality Inn, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

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