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All 7 Hamburg hotels

Quality Inn

3.0 of 5 Hotel   |   5440 Camp Road, Hamburg, NY 14075
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Quality Inn
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Ranked #5 of 7 hotels in Hamburg
  • Overview
  • Reviews (65)
  • Photos (17)
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65 people have reviewed this hotel

Traveler rating
    5
    6
    23
    15
    16
See reviews for
18
15
8
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

As the title says, this hotel was nothing spectacular but there were no major problems. Clerk was very polite at check in. Music from restaurant/lounge was quite loud but it didn't last late that we noticed. The bathroom could use some attention--very loose shower head and the grout in tub was stained, I'm sure from mold. On two towels per... More

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Pittsburgh, Pennsylvania
Top Contributor
209 reviews 209 reviews
38 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed at the Quality Inn during my trip to Buffalo on Labor Day weekend. Overall, it was an OK stay where I made it out in one piece but it could've been better considering everything. The room had a well made bed but torn curtains and the bathroom felt like it was one step away from growing mold. The... More

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Hamilton, Canada
Top Contributor
50 reviews 50 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here on our way back from Mt Morris and of course had been somewhat spoiled by our last accommodation, that said this was fine for a one night stay. I don't know what it is about the Quality Inns and the odour of stale cigarettes that always seems to hover in hallways. However, this particular hotel was clean and... More

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Mesa, AZ
Top Contributor
114 reviews 114 reviews
26 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Despite the new beds, the room and the hallways were old, tired and dirty. The room had a king bed, a desk with chair, and a chair with an ottoman. There really wasn't enough open floorspace. The chair was stained. You could not sit comfortably in either chair to watch tv due to the floorspace. The tv was a newer... More

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G M, General Manager at Quality Inn, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It lets us know what we are doing right and where we need imrovement. Sincerely, Management Team More

Rochester, New York, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The rooms were clean, bathroom tile needed to be cleaned a little better. Breakfast was good. The help for breakfast was very efficient. Kept everything filled. Beds were comfortable and the cleaning staff was helpful

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Chatham, Illinois
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 29, 2014

Staff and rooms were not satisfactory. The curtain rod in our room was torn out of the ceiling and could not close the curtain. Repairs to 1/2 of the curtain done the next day. At least we could now close it. Bathrooms very outdated with filthy grout. Other rooms had the same condition. No clean towels when arriving back one... More

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G M, General Manager at Quality Inn, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More

Boston, Massachusetts
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 19, 2014

As other reviewers have noted it is an older facility and the exterior needs work. I have many mixed feeling about the stay. Pros- The rooms were great. Beds comfortable. Outdoor pool- one of the reasons I booked here. Free laundry detergent and reasonably priced and quality coin operated washer and dryer. Love the breakfast buffet I may have gained... More

Was this review helpful? Yes 1
G M, General Manager at Quality Inn, responded to this review

Thank you for your recent review of our property. All reviews are greatly appreciated as it lets us know how we are doing and what areas we need to improve on. We did take into consideration your mentioning of the pool hours and have extended them on the weekdays. Our original times were to match some of the area local... More

Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is sdecent hotel off 90. It is clean and the king beds are very comfortable. Flat screen tv with 6 HBO channels. Bathroom could use some updating and tlc, but everything was clean. A restuarant on site is also huge for a choice hotel.

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Thank you for your recent review. We hope to see you again. More

Glastonbury, Connecticut
Top Contributor
75 reviews 75 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed June 6, 2014

For the money, this is a good value. But, as they say, you get what you pay for. For rooms with two double beds, one bed is so close to the outside wall that it is nearly impossible to get in from that side, primarily because of the ac/heater unit. Bathroom lacks a vent fan so mirror fogs up quickly.... More

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G M, General Manager at Quality Inn, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. During the week we do offer different egg & meat selections. I have mentioned your concerns with department heads for improvement. We hope to see you again soon! More

Newburgh, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 23, 2014

Walls are not very good at noise alleviation, a person will hear everything from water running to tv next door. Other than that, the price was reasonable, cleanliness decent, breakfast was better than average.

Was this review helpful? Yes
G M, General Manager at Quality Inn, responded to this review

Thank you for you review. We value all of our guests feedback. More

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Additional Information about Quality Inn

Address: 5440 Camp Road, Hamburg, NY 14075
Phone Number:
Location: United States > New York > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn 3*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Class
Number of rooms
86

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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