We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Inn & Suites

2.5 of 5
Hotel website
Hotel deals
3615 Commerce Place, Hamburg, NY 14075-3638
Special Offer
Choice Privileges Points
Comfort Inn & Suites
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #3 of 7 Hotels in Hamburg
A recent review
4 of 5 stars reviewed 1 week ago
Rodney M Toronto, Canada
Write a Review

105 reviews from our community

Traveler rating
    23
    29
    32
    14
    7
See reviews for
38
28
11
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (105)
  • Mar-May only
    (24)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (15)
All months
D c
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here as it was pet friendly. Little did I know that there would be an open can of cat food left in the closet. Obviously, attention to room cleanliness is not a priority of the staff. Also, hotel seems to be housing some work crews who were having a barque at the side entrance so unloading car was rather... More 

Was this review helpful? Yes
Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Rooms was recently refurbished – good beds, new carpets, sofa and table and spacious. Bathroom about the norm for this grade of hotel. Signs of ongoing work in the halls but no work or noise while we were there. Pool was a good size if a bit cold, lots of towels available. Breakfast was about as expected and similar to... More 

Was this review helpful? Yes
Chestnut Hill, MA
Top Contributor
84 reviews 84 reviews
33 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 1 week ago

In mid-May 2015 I was exploring options for staying in the Hamburg, NY area in July 2016. I looked at TA and narrowed my choices somewhat. Since I have a Choice Hotels "Privileges" membership, I usually look there first. I tried to book a room at the Hamburg property through Choice Hotels for a stay in 7/2016, but apparently didn't... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. We do have a 24 hour cancellation policy on all of our reservations. If the room is not cancelled by 3 pm the day before arrival it would have been billed as a no show. If you need anything further please contact me directly. Thank you. More 

Montpelier, Idaho, United States
Top Contributor
100 reviews 100 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

The beds were newer and just right. The room was very clean. It had the quietest a/c unit ever! I would definitely recommend this motel to everybody. My only complaint would be that the breakfast was lacking.

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. I am glad you enjoyed our newly renovated rooms. We do have mini suites which have a microwave and a mini fridge, as well as standard rooms which do not. Thank you for staying with us. More 

Washington, Pennsylvania
Top Contributor
82 reviews 82 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 16, 2015

we stayed here easter weekend, the hotel is under renovation, drywall in hallways dust everwhere. we used the pool it was ok a little cold but served the purpose. breakfast ok will stay again after its done. there are lots of other hotels in the area

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for writing a review of our property. I'm glad you are willing to stay with us again after the renovation is complete. I look forward to hearing your feedback on the renovated rooms. More 

Dublin, Ohio
1 review
1 of 5 stars Reviewed April 8, 2015

Stayed here several times and was always pleased until this week. New rooms do not have dressers - only 2 small drawers which barely accommodate underwear. These drawers are in the same 'cabinet' that house the microwave and refrigerator. Our room did not have a chair, only a loveseat large enough for 1 person or 2 small children. I always... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for providing us with your feedback, we will use it as a training tool for the staff and to better our hotel for future guests. I'm very sorry we did not exceed your expectations during this stay with us. I hope you will give us another try in the future. More 

Cuba, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 27, 2015

I travel extensively for my job. I checked into the Comfort Inn & Suites in Hamlin NY. My room was infested with ants. After much discussion with inadequate staff my room was changed, 3 TIMES!!!! Each room was infested and the staff told me to bad to go someplace else. I was polite but clearly frustrated. The staff had no... More 

Was this review helpful? Yes 1
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Choice Privileges member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you... More 

Long Island, NY
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 20, 2015

We needed to stay in a hotel over Christmas because there was no room to stay with family. On our drive to Western, NY I did a search of hotels on my smart phone, in the Hamburg, NY area. Because we waited till the last minute to figure out our accommodations, there was a lot of pressure to find something... More 

Was this review helpful? Yes 2
Warren, Pennsylvania, United States
Top Contributor
56 reviews 56 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed in Hamburg for the night on Christmas Eve. We decided to give the hotel a chance, in spite of the mixed reviews. The check-in process went fine. The clerk shared that there was a dog at one end of the hotel, so she is purposely putting us at the opposite end (nice!). The room was clean and comfortable,... More 

Was this review helpful? Yes 2
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to thank you for staying. I am glad you enjoyed our hot breakfast. Your satisfaction is important to us and we will be using the feedback you provided to ensure we offer an exceptional experience for our... More 

Madison, Wisconsin, United States
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 28, 2014

The other reviewers who said the rooms were too hot were right. Turning down thermostat to 60 had no discernible effect. We finally turned off heater. Granted it is an unseasonably warm december but still the hot room made it hard to sleep. Which was the main purpose of the one night stay during long drive. Front desk friendly and... More 

Was this review helpful? Yes 2
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to fill out a survey. We use guest comments as a training guide for our staff to improve our hotel for future guests. I am glad you were able to enjoy our hot breakfast. I hope you would be willing to give us a try again the next time you are in the area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

7 photo of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay