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Comfort Inn & Suites

2.5 of 5
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3615 Commerce Place, Hamburg, NY 14075-3638
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Comfort Inn & Suites
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Ranked #3 of 7 Hotels in Hamburg
A recent review
4 of 5 stars Reviewed February 20, 2015
Mfsnyder11050 Long Island, NY
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101 reviews from our community

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    32
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    6
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36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington, Pennsylvania
Top Contributor
82 reviews 82 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

we stayed here easter weekend, the hotel is under renovation, drywall in hallways dust everwhere. we used the pool it was ok a little cold but served the purpose. breakfast ok will stay again after its done. there are lots of other hotels in the area

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Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for writing a review of our property. I'm glad you are willing to stay with us again after the renovation is complete. I look forward to hearing your feedback on the renovated rooms. More 

Dublin, Ohio
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed here several times and was always pleased until this week. New rooms do not have dressers - only 2 small drawers which barely accommodate underwear. These drawers are in the same 'cabinet' that house the microwave and refrigerator. Our room did not have a chair, only a loveseat large enough for 1 person or 2 small children. I always... More 

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Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for providing us with your feedback, we will use it as a training tool for the staff and to better our hotel for future guests. I'm very sorry we did not exceed your expectations during this stay with us. I hope you will give us another try in the future. More 

Cuba, Missouri
1 review
1 of 5 stars Reviewed 4 weeks ago

I travel extensively for my job. I checked into the Comfort Inn & Suites in Hamlin NY. My room was infested with ants. After much discussion with inadequate staff my room was changed, 3 TIMES!!!! Each room was infested and the staff told me to bad to go someplace else. I was polite but clearly frustrated. The staff had no... More 

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Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Choice Privileges member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you... More 

Long Island, NY
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 20, 2015

We needed to stay in a hotel over Christmas because there was no room to stay with family. On our drive to Western, NY I did a search of hotels on my smart phone, in the Hamburg, NY area. Because we waited till the last minute to figure out our accommodations, there was a lot of pressure to find something... More 

Was this review helpful? Yes 2
Warren, Pennsylvania, United States
Top Contributor
56 reviews 56 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed in Hamburg for the night on Christmas Eve. We decided to give the hotel a chance, in spite of the mixed reviews. The check-in process went fine. The clerk shared that there was a dog at one end of the hotel, so she is purposely putting us at the opposite end (nice!). The room was clean and comfortable,... More 

Was this review helpful? Yes 2
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to thank you for staying. I am glad you enjoyed our hot breakfast. Your satisfaction is important to us and we will be using the feedback you provided to ensure we offer an exceptional experience for our... More 

Madison, Wisconsin, United States
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 28, 2014

The other reviewers who said the rooms were too hot were right. Turning down thermostat to 60 had no discernible effect. We finally turned off heater. Granted it is an unseasonably warm december but still the hot room made it hard to sleep. Which was the main purpose of the one night stay during long drive. Front desk friendly and... More 

Was this review helpful? Yes 2
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to fill out a survey. We use guest comments as a training guide for our staff to improve our hotel for future guests. I am glad you were able to enjoy our hot breakfast. I hope you would be willing to give us a try again the next time you are in the area. More 

Pa
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 3, 2014

We stayed here last year at this same time and the hotel was not very nice. At that time one of the legs on our table fell off and our laptop fell on the floor. After complaining we were disappointed that management would not give us a free night as most hotels have a guarantee that if you’re not completely... More 

Was this review helpful? Yes 3
Port Rowan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 9, 2014 via mobile

I have stayed here several times and while the rooms are OK there is little to no breakfast. The last two times there wasn't coffee ! I did ask if they were going to put out any hot breakfast, and was told no ! This was at 7 am and breakfast started at 6:30. There was no yogurt, no hard... More 

Was this review helpful? Yes 2
Florida City, Florida
Top Contributor
52 reviews 52 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 7, 2014

I stopped when I spotted a line of hotels, and good that I did as the next morning it was a long way before I spotted another. I drove first to Holiday Inn, but the desk clerk for so un helpful that her price of $119+tax seemed absurd. I went around the curb to the next hotel, a comfort inn... More 

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Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 5, 2014

We stopped here on our way back for just a one night stop over stay. Thank goodness it was just one night!! The hotel is terrible, the room was so hot that we could barely sleep, had to borrow a fan from the front desk just to make it bearable. No sense switching rooms because they said it was the... More 

Was this review helpful? Yes 1
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