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Comfort Inn & Suites

2.5 of 5
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3615 Commerce Place, Hamburg, NY 14075-3638
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1 room 1 guest
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Comfort Inn & Suites
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118 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We have always had great stays with Comfort Suites so picked this one without checking reviews. MISTAKE. Had to change rooms three times on check in because needed a refrigerator and microwave and the first two rooms didn't have them. Wound up having to put my frozen items in the hotel refrigerator because the refrigerators didn't have a freezer compartment.... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing our hotel and for being a Choice Privilege member. I apologize for not exceeding your expectations. Our property is a Comfort Inn & Suites, so we offer both standard rooms and mini suites. The mini suites do have a microwave and mini fridge, but the standard rooms do not. For guests that reserve a standard room... More 

Ladson, South Carolina
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Needed a room quick. They were very helpful. Great room, clean, up to par and breakfast was good. They front desk clerks on check in and out very pleasant and helpful. Would stay again with no regrets.

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chicago burbs, Illinois, United States
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2015

I was surprised to see an updated front desk and lobby. The pictures posted by management are old. The hallways were updated also. The room was fine! The AC was quiet and cold. The double beds were comfortable, even though we prefer queen. Shower had good pressure and a multi position shower head. Our room was clean when we checked... More 

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Elizaville, New York
1 review
5 of 5 stars Reviewed July 18, 2015

From start to finish, one of the best hotel stays I have had. Was there with my brother who travels a lot and always stays at a Choice Hotel Chain. I don't get to see him ofter and both the show and our stay were terrifiec. All the staff were awesome. I even left a few things in the room... More 

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Syracuse, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2015

We somehow booked a room very last minute at the Comfort Inn, as it was so close to the where the show was being held. We were pleasantly surprised by this hotel--it had everything you need, right there. No mini fridge/microwave though. Would recommend!

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing our property. I'm glad you were able to get a reservation at the last minute. We do have 4 different room types, our standard 2 double beds, just has the 2 double beds, we have mini suites which has 2 doubles beds, a pull out sofa, a mini fridge and microwave. We have our king mini... More 

baltimore
Level Contributor
141 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed July 11, 2015

On our particular visit the electricity was out in the first part of the evening due to a storm, the clerk suggested we go to a local restaurant just up the private road and gave us a $3 off coupon. It was a fantastic place to dine. We returned after and lights were on, but the elevator was not working,... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. We are currently making some staffing changes to ensure we exceed your expectations in the future. Thank you for staying with us. More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 7, 2015

We made a reservation for a suite for a suite in order to drop off our oldest son at camp on 7/4. I called ahead in the afternoon of 7/3 to confirm. My wife then called when we were leaving after 6 pm to let them know we would arrive after midnight. We finally arrived just before 3 am. The... More 

Was this review helpful? Yes 5
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing our property. I am sorry this happened to you and we have made a staffing change to ensure this does not happen to anyone else in the future. Thank you for choosing us. More 

Shinglehouse, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 6, 2015

We have stayed at many comfort inns, henceforth why we are choice members. We were very disappointed with our experience! Our room wasn't what we expected. The bathroom sink was completely cracked. The exhaust fan didn't work in the bathroom, and a light in the room didn't work. The wifi went off and couldn't use our electronics. The highlight of... More 

Was this review helpful? Yes 1
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing our property. We are diligently working on putting together a new staff to exceed your expectations in the future. Thank you for staying with us. More 

Janesville, Wisconsin
Level Contributor
71 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed June 30, 2015 via mobile

Unfortunately we decided to stay in town one more night, at the last minute. We should have stayed at one of the cheap side of the road motels for $100 instead of paying $180 for this one. The bed was quite comfortable, however, they put us in a room next to the elevator so there was noise all night long.... More 

Was this review helpful? Yes 2
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel about your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in... More 

Bellefonte, Pennsylvania
1 review
4 of 5 stars Reviewed June 25, 2015

Very nice staff, fast check in and check out, room nice size and very clean. Great location for thru way traffic and surrounding towns. Senior rate was good. Would stay again. Breakfast OK. Was there only one night, so didn't use pool.

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and reviewing our hotel. Hopefully next time you are in the area you will be able to stay for a few days and enjoy our indoor heated pool and fitness center. More 

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