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Comfort Inn & Suites

2.5 of 5
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3615 Commerce Place, Hamburg, NY 14075-3638
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Comfort Inn & Suites
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Ranked #3 of 7 Hotels in Hamburg
A recent review
4 of 5 stars reviewed 1 week ago
Ken W Bellefonte, Pennsylvania
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110 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Janesville, Wisconsin
Top Contributor
67 reviews 67 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Unfortunately we decided to stay in town one more night, at the last minute. We should have stayed at one of the cheap side of the road motels for $100 instead of paying $180 for this one. The bed was quite comfortable, however, they put us in a room next to the elevator so there was noise all night long.... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel about your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in... More 

Bellefonte, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

Very nice staff, fast check in and check out, room nice size and very clean. Great location for thru way traffic and surrounding towns. Senior rate was good. Would stay again. Breakfast OK. Was there only one night, so didn't use pool.

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and reviewing our hotel. Hopefully next time you are in the area you will be able to stay for a few days and enjoy our indoor heated pool and fitness center. More 

Iowa City, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

We checked out this morning and there was a very tall polite young man at the front desk in our past expeirences the check outs were dull but he was so friendly and nice he made us feel home we cant wait to return next month ...And the breaakf

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay. We appreciate your kind words, I will share this with the staff. We look forward to you staying with us again in the future. More 

Hamilton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel staff here are wonderful! Rooms are comfortable and clean. Always the hotel we stay in when we travel to Hamburg. Breakfasts are nice, a variety of items to choose from. Close to lots of shopping.

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I am glad to hear everything was great during your stay. We look forward to you staying with us again in the future. More 

Concord, New Hampshire
Top Contributor
236 reviews 236 reviews
64 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 3 weeks ago

this is probably the 5th/6th time I have stayed at this particular hotel...(2 yrs. ago the last). well, they finally got an elevator...that's an improvement. desk clerk, Celine, very nice, helpful, directed me to a good restaurant. however...the room....bathroom sink counter was quite dirty, hair in the ice bucket. the breakfast here is pretty skimpy compared to a Hampton...no fresh... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for submitting a review of our hotel. I am very sorry your stay did not exceed your expectations. We will use your comments as a training tool for the front desk staff. I hope you will give us another try when you are back in the area. More 

D c
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 22, 2015

Stayed here as it was pet friendly. Little did I know that there would be an open can of cat food left in the closet. Obviously, attention to room cleanliness is not a priority of the staff. Also, hotel seems to be housing some work crews who were having a barque at the side entrance so unloading car was rather... More 

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Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing our property. I would like to apologize for the cleanliness of your room, we are working with our staff everyday to ensure this does not happen to another guest. I hope in the future you will give us another try. More 

Toronto, Canada
1 review
4 of 5 stars Reviewed May 20, 2015

Rooms was recently refurbished – good beds, new carpets, sofa and table and spacious. Bathroom about the norm for this grade of hotel. Signs of ongoing work in the halls but no work or noise while we were there. Pool was a good size if a bit cold, lots of towels available. Breakfast was about as expected and similar to... More 

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

I want to thank you for reviewing our hotel and appreciate your feedback. We have recently made some changes in our front desk staff in regards to the employee interaction you had check out. I sincerely apologize about that. I hope you will come back and stay with us again in the future. More 

Chestnut Hill, MA
Top Contributor
91 reviews 91 reviews
33 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed May 18, 2015

In mid-May 2015 I was exploring options for staying in the Hamburg, NY area in July 2016. I looked at TA and narrowed my choices somewhat. Since I have a Choice Hotels "Privileges" membership, I usually look there first. I tried to book a room at the Hamburg property through Choice Hotels for a stay in 7/2016, but apparently didn't... More 

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Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. We do have a 24 hour cancellation policy on all of our reservations. If the room is not cancelled by 3 pm the day before arrival it would have been billed as a no show. If you need anything further please contact me directly. Thank you. More 

Montpelier, Idaho, United States
Top Contributor
103 reviews 103 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 18, 2015

The beds were newer and just right. The room was very clean. It had the quietest a/c unit ever! I would definitely recommend this motel to everybody. My only complaint would be that the breakfast was lacking.

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. I am glad you enjoyed our newly renovated rooms. We do have mini suites which have a microwave and a mini fridge, as well as standard rooms which do not. Thank you for staying with us. More 

Washington, Pennsylvania
Top Contributor
83 reviews 83 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 16, 2015

we stayed here easter weekend, the hotel is under renovation, drywall in hallways dust everwhere. we used the pool it was ok a little cold but served the purpose. breakfast ok will stay again after its done. there are lots of other hotels in the area

Was this review helpful? Yes
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for writing a review of our property. I'm glad you are willing to stay with us again after the renovation is complete. I look forward to hearing your feedback on the renovated rooms. More 

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